American General Life Reviews in Houston, TX | Glassdoor

American General Life Houston Reviews

10 reviews

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Houston, TX

2.4
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American General Life President & CEO Jim Mallon
Jim Mallon
3 Ratings

10 Employee Reviews

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  1. "If you're the creative type, this job is not for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in Houston, TX
    Former Employee - Graphic Designer in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American General Life full-time (More than a year)

    Pros

    Great retirement benefits. Great health insurance. Huge business campus.

    Cons

    Not challenging enough. Very un-creative job for a Graphic Designer. Only saw my manager a cpl times a week. Manager had no knowledge of Graphic Design. Hope you don't have medical issues, bc they will not work with you.

    Advice to Management

    Genuinely care more about your employees and their well- being. Engage with your employees more often. Keep them in the loop more often.


  2. "10 yrs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Houston, TX
    Current Employee - Director in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American General Life full-time (More than 8 years)

    Pros

    Like work from home option. Love working with our wonderful medical department. Like working with most of the field force and case managers.

    Cons

    I have never worked somewhere where I have been so micromanaged. Only care about the numbers. Person in charge of uw department has no uw experience and no respect for underwriters. New systems implemented way before they are ready and customer service means nothing.
    Takes an act of God to get a promotion or a raise.
    Systems very unreliable.
    Outsourcing of clerical work has made a total mess of every single file they touch!

    Advice to Management

    Allow ownership of work instead of constantly moving cases around to make the service numbers look better. It creates lots of errors and ends up slowing down the uw's while they try to figure out what 6 other people who have seen the file have been doing!

  3. "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American General Life full-time (More than 10 years)

    Pros

    The people you work with are exceptional. Makes coming to work easy.

    Cons

    Job opportunities become less and less the older you get. Posting to new positions within becomes challenging if not impossible. Corporate is striving for a younger work base with "new ideas." This type of discrimination gets tiring for those of us that look to continuously improve ourselves and strive for ways to contribute in a greater capacity.

    Advice to Management

    Don't just say you support internal posting... hire and promote within!


  4. "Think twice before accepting a job @ American General Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Houston, TX
    Current Employee - Director in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American General Life full-time (More than a year)

    Pros

    You have the option of working remote, only on certain teams.

    Cons

    Lack of process. People are afraid of making decisions, as such they make decision by committee and the decision makers are clueless. Executive staff is for the most part incompetent, and don't see that changing.

    Advice to Management

    Fire your executives, and their cronies, get people in there that are not afraid to say "no - that is a bad idea". Free thinkers are not the enemy; they are your salvation. If you continue at this pace you will be out of business.


  5. "Its ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Houston, TX
    Current Employee - Client Service Representative in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at American General Life full-time (More than 5 years)

    Pros

    Initially there was no workforce management and the environment was a real laid back. Pay is good for this type of position.

    Cons

    Workforce management has since been implemented and morale is down and employees are being micro-managed. There are impending layoffs scheduled


  6. Helpful (1)

    "It's not the best, but not the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    No opinion of CEO

    Pros

    The pay is good relative to my peer group across the industry. We receive a decent amount of vacation time and benefits.

    Cons

    It reminds me of working for a larger start-up. The systems are poorly managed. Salaried employees are treated like clock punchers (hourly).

    Advice to Management

    Senior management is out of touch with basic management principles that could have been learned in undergrad. The Marketing and Sales Department have absolutely no effective communication.


  7. Helpful (1)

    "Not a good pace to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company offers a paycheck and insurance.

    Cons

    Mainly directors have a "I'm God" complex. Micromanagement is the standard. Mid-management does not encourage an open door policy even when the CEO is pushing the matter. Morale is at an all time low. Management is not open to new ways of doing things. Any questioning of management leads to backlash and threats of HR. I would not recommend anyone apply for a job at American General LIfe Companies. Sr. management wonders why morale is so low... Here's a hint, Mid-management act like prison guards and treat employees like 5 year olds. There is no respect at all and employees are looked down as lower class. If we can also address the reacial jokes from mid-management, that would be wonderful as well.

    Advice to Management

    Mid-management should listen to Sr. management and treat your employees like people, repect your employees and check your ego at the door when you walk into the office. Mary Jane Fortin is unfortunatly, getting her inforamtion from surveys and upper level executives. She really needs to leave them out of the discussion and listen to the non-management employees and what we have to say. Our voices are not getting heard and mid-management is only telling her what she wants to hear so they cover their own butts. AG employees are not happy, morale is at an all time low... there is a reason. Employees are scared to speak up becasue of retaliation from directors. That should be a big indicator that something is wrong.

  8. "Overall good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    Pros

    There are a lot of job opportunities nationwide since American General merged with AIG. AIG American General has great benefits and they offer different types of annuities, whole life, and life policies for its employees.

    Cons

    Some of the downsides of working at AIG American General is that management seems to want to hold a person back for whatever reason. When you apply for a job, your direct manager is not suppose to know but they find out anyways.

    Advice to Management

    Some advice or feedback to the leadship at American General is learn to let your employers go further and encourage them to want to futher their career with the company and not to hold them back.


  9. Helpful (1)

    "Waist of Time!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Houston, TX
    Current Employee - Senior Analyst in Houston, TX

    Pros

    Very nice clients to support.

    Cons

    Worst management group in Industry.

    Advice to Management

    Fire yourselfs.


  10. "Decent Place to Work if you are not a High Performer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Houston, TX
    Former Employee - Vice President in Houston, TX

    Pros

    Good work/life balance
    Good people
    Not rocket science
    Low expectations

    Cons

    Incompetent Senior Leadership Team
    Low morale
    Employees not engaged
    Major in Minors
    Poor employee performance management process

    Advice to Management

    A lot of really good employyees have left recently due to not being recognized for their efforts. There is no sense of urgency for taking the company to the next level. The status quo seems to be acceptable. Need less executive and more leaders.


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