American Girl Reviews | Glassdoor

American Girl Reviews

Updated July 25, 2017
266 reviews

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3.1
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Ellen L. Brothers
92 Ratings

266 Employee Reviews

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Pros
  • I would definitely recommend working here as a great part time position (in 17 reviews)

  • Great benefits, sick time for hourly, Full time start with 2 weeks vacation time off during holiday (in 15 reviews)

Cons
  • Hard to get hours if you aren't a benefitted employee (management or regular part time) (in 17 reviews)

  • There is not much room for growth (in 9 reviews)

More Pros and Cons

  1. "Great brand! Great company!"

    StarStarStarStarStar
    Current Employee - Sales and Marketing Coordinator in Chicago, IL
    Current Employee - Sales and Marketing Coordinator in Chicago, IL

    I have been working at American Girl full-time

    Pros

    Great brand, great company, great benefits!

    Cons

    Dress code is very limited. Black!


  2. "Satisfied Seasonal Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Order Processor in Middleton, WI
    Former Employee - Seasonal Order Processor in Middleton, WI
    Recommends
    No opinion of CEO

    I worked at American Girl part-time (Less than a year)

    Pros

    I was an Order Processor, and received great training, both on product, phone practice, and the computer system. The customers tend to be very kind, and enjoyable to work with. There are great little perks, but the best is the people you work with. Within 3 months I had three reviews - better than many companies, so I knew how I was doing.

    Cons

    Black Friday and Cyber Monday are awful. People get very frustrated with the limited supplies of sale items and take it out on the person on the phone. It is not a job for everyone, you have to think on your feet and not get frustrated.

  3. Helpful (1)

    "A company that truly cares about their employees and their customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandiser in Chicago, IL
    Current Employee - Visual Merchandiser in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Girl part-time (Less than a year)

    Pros

    It's a happy & extremely rewarding environment. The feeling you get when you see little girls waiting for you to open the doors is such an excitement that most people will never get to experience at work. There are great perks, such as the employee discount and huge Christmas "box" from Mattel, filled with at least 10 different free toys from various Mattel brands. Probably most important is the incomparable employee recognition. We are treated so well, from paid training programs, to free breakfast, to paid "play days" (you get paid to literally play with toys for an hour), it's an amazing company to work for.

    Cons

    Since it's a smaller company, its a slower process for promotion as there just aren't as many positions available higher up.

    Advice to Management

    Keep on keepin' on! Don't stop what you're doing: don't ever forget about who this company was made for and who makes up this company.


  4. "Best company to work for as a seasonal employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Processing in Wilmot, WI
    Current Employee - Order Processing in Wilmot, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Girl full-time (Less than a year)

    Pros

    Great training so you feel totally prepared...Ability to trade and adjust shift to your life and needs.....Excellent work environment with great supervisors......Just can't say enough....even gave us a wonderful large box of products for Christmas and a fantastic savings on all Mattel products

    Cons

    Early shifts at 6 a.m.and late until midnight


  5. "Retail Heaven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Overland Park, KS
    Current Employee - Sales Associate in Overland Park, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Girl part-time (Less than a year)

    Pros

    Great place to work retail. Friendly staff and management, customers are generally positive, and excellent incentive programs. American Girl is part of Mattel and so has a good corporate structure as well. All staff are encouraged to "make magic" for the customer meaning you are empowered and encouraged to make the customer happy without having to go through a lot of hoops.

    Cons

    Part-time staff will rarely receive more than 22 hours in a week and there are a very limited number of benefited positions. Because it is a store whose main clients are 9-year-old girls, there can be a bit of "goody-two-shoes" about the place--strict dress code, language, etc.

    Advice to Management

    Keep up what you're doing! It's a great place. Don't sweat the small stuff as that is what drives staff crazy.


  6. "Really fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in New York, NY
    Current Employee - Cashier in New York, NY
    Recommends
    Positive Outlook

    I have been working at American Girl part-time (Less than a year)

    Pros

    Weekly pay, good managers, funny co workers, little girls girls, celebrities from time to time, 15 minute breaks even when you had a 4hr shift.

    Cons

    4hour shifts that would be smack dab in the middle of the day for example 2pm to 6pm, and annoying mothers.


  7. "Starring American Girl!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Processor (Seasonal) in Middleton, WI
    Current Employee - Order Processor (Seasonal) in Middleton, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Girl part-time (More than 5 years)

    Pros

    Fantastic training!
    Great hours!
    Great employee discounts.
    Friendly staff.
    fantastic pay for seasonal employees

    Cons

    Have to work shifts over Thanksgiving weekend, otherwise none!

    Advice to Management

    Keep it up! You all are doing a fantastic job with an incredible product!

  8. "Love this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Girl part-time

    Pros

    Everybody is involved. From associates to management, everybody works.

    Cons

    It'd be nice to have another historical character come in after the archives are gone.


  9. "Fun environment, easy and fun work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Minneapolis, MN
    Current Employee - Sales Associate in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Girl part-time (More than 3 years)

    Pros

    It's fun to see all the little girls so excited about getting a doll

    Cons

    The managers aren't very good, long hours, cranky parents


  10. "Great place for a part-time job."

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Doll Hair Stylist in Overland Park, KS
    Former Employee - Doll Hair Stylist in Overland Park, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Girl part-time (Less than a year)

    Pros

    I really enjoyed working here. They pay fairly well for retail work and the management was always super nice and supportive. Everyone is very kind and friendly and even when you mess up, they help you do better but aren't too condescending.

    Cons

    A little picky about stuff like the uniform. It's an expensive store for kids though, so I understood. Also, there's not much mobility from what I saw because the staff is so huge.


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