American Greetings Reviews | Glassdoor

American Greetings Reviews

Updated March 9, 2017
87 reviews

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Pros
Cons
  • no longer accepting full time merchandisers (only part time) (in 16 reviews)

  • Upper management not accessible or helpful when needed (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Some managers better than others"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Cleveland, OH
    Current Employee - Analyst in Cleveland, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    The pay is good and there are some manages that are very good at what they do.
    The onsight resturant is amazing!

    Cons

    Upper management is not understanding working families.
    During their performance review process they have a policy that 10% of all employees are put on a performance improvement plan. It's pretty miserable working with that 10% who didn't get raises and don't understand why.
    Hours are long and often the expectations are not realistic
    Work in a silo, no communication or interaction between departments that should be working collaboratively.

    Advice to Management

    You offer tunition reimbursement to those seeking an MBA, however you are not creating an enviroment that is flexible to allow people to leave by 5 once a week if they are in class.


  2. "Worked with some great people, learned a lot, everyday is a new and different day. Working with merchandisers and mgrs."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Supervisor in Jersey City, NJ
    Former Employee - Area Supervisor in Jersey City, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flexible schedule
    In different account/locstion every day
    Great peers

    Cons

    Large workload
    Very little support
    Not realitics
    Merchanidsers get few hours and in some case miss one week of service.

    Advice to Management

    None


  3. "Working a very physical job that provides only seasonal employment."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Press Operator in Greeneville, TN
    Current Employee - Press Operator in Greeneville, TN
    Approves of CEO

    Pros

    It's one of the top paying factories in my county. We have a company paid union pension which makes retirement possible. Associates get along well and form strong bonds. In general the supervisors are good people and take up for their people.

    Cons

    Very skilled employees are laid off 3 to 4 months of the year, without insurance coverage when laid off. Almost no chance of promotion, regardless of skill or education. Entry level managers are usually friends and/or family of upper management.

    Advice to Management

    Take a good look at the people available on the floor before choosing supervisors.


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  5. Helpful (1)

    "Start looking before your trapped like me."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Supervisor in West Chicago, IL
    Former Employee - Area Supervisor in West Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people. That's it. The end

    Cons

    Weissville sucks. Company does extensive searches for the most qualified people named Weiss. Long hours low pay unless your a Weiss then it big pay. Lost as a company . Watch what Hallmark does and we will be doing it in 6 months. Treat PTMs like crap. Work people off the clock all the time.

    Advice to Management

    Sell the company, and retire


  6. Helpful (1)

    "Frustrating"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copywriter in Cleveland, OH
    Former Employee - Copywriter in Cleveland, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    The staff was made up of a wide variety of creative minds. The building itself was also conducive to endless creative brainstorming and opportunities.

    Cons

    The senior management was very disorganized. They neglected to communicate efficiently and effectively with their staff, and it became a very frustrating and disappointing work environment.

    Advice to Management

    Keep an open line of communication with your employees. Continually talk to them about what is happening in the company, and give them feedback on their performance.


  7. "Former Recycled Paper Greetings now American Greetings."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are good people working who recognize issues within in the company and how to work around it.
    Well structured organization with defined roles.

    Cons

    Treat employees like children, a corporate culture that frowns on team cohesiveness. No loitering or there will be an infraction point. Oh if you are 'careless' whatever that really means based on the interpretation of your manager you get an infraction point. Thank God it was never implemented in Chicago well at least until after all the layoffs.

    American Greetings has multitude of silos that have no idea what the other group is doing and works in a top down approach where the real plan was decided months ago and they are just waiting for the rest of the corporation to finally get with it and change to their inane direction based on facts that will only support their original decision.

    When I am mean silos I mean the organization will have different person each week who has joined the team because now some activity falls under their purview and demands that everything that had been done be redone so they understand what the heck is going on.

    Despite having tons of project managers they have no concept of what a project manager really does. A belief in using a tool makes you a pm without full understanding of basic PM concepts boggles the mind.

    The inability to think outside of the box is another failing point because it directly opposes the entire culture of silo management structure within AG.

    Advice to Management

    Its time AG change from a silo approach to a diverse organization with smaller cross team divisions may help bring about the change needed. Recognizing that you need a stronger IT organization supporting innovative ways to bring about change and build the right technology. Rapid response, creativity and having edge instead direct conformity are something that that needs to change within AG.

    Spending an exorbitant amount of money on a Marketing technology solution when you could have used an existing tool such as sharepoint which AG already owned was shocking to say the least.


  8. Helpful (1)

    "Well-known name company to work for, but lot of room for improvement."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Management in Cleveland, OH
    Current Employee - Product Management in Cleveland, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people. Hands down the people are what motivate me to get up every morning and come into work. I have never once experienced cut-throat behavior. Everyone is very supportive and everyone recognizes this is a tough place to work and try their best to help each other out. They have a great paid time off/vacation policy, they pay very well (from my experience at other companies, at least), and its fun to work for a company where you actually get to see the product at retail.

    Cons

    The company restructured a year and a half ago, and its created more problems than its solved. We have lost the ability to get things done in an efficient manner, now what we have to go through so many levels of approval to get anything moving. There is such a talented staff here, but the morale and motivation has swiftly decreased. Something as simple as explaining in detail the role of these new departments shouldn't take a year and a half to do - its leaving everyone frustrated.

    Advice to Management

    The people are what make this company. The economy is beginning to slowly recover and other companies are starting to hire again - keep your people from leaving by really taking the time to see what is causing your employees to feel so frustrated and unaccomplished.


  9. "Pay attention to your Merchandisers. They run the company..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Supervisor in Cleveland, OH
    Current Employee - Area Supervisor in Cleveland, OH
    Disapproves of CEO

    Pros

    Company car and free gas for travel anywhere/anytime. And it is truly free. Benefits are ok but you get vacation time from the start - 2 weeks. Running your own territory from your home office. YOur boss isnt (always) looking right over your shoulder. For the most part you run your own territory and manage your employees. Set your own hours, just get the work done. Which means you will be working alot.

    Cons

    You can set your own hours, but there is always too much to do. Information from World Headquarters is sometimes slow trickling down to the field. My merchandisers will tell me about a new program shipped to them before I know about it. AS do not have real selling responsibilites and have to defer to the Account Exec at headquarters to make needed changes in account at times. That takes time and frustration. Depends on your DM how involved they are in your day to day functions. The previous DM did not realize that the AS I replaced had basically stopped working for the prevous year. My current Dm though micromanages and has driven a few veteran (20+ yr) AS's to early retirement. It all depends. AG will send you to the field to work anwhere in the country with no regard to personal preference or hardships of being comletely alone in a new place/city/state. Some people have a hard time with that.

    Advice to Management

    Listen to the merchandisers. They are the backbone of this company and most have been doing it for longer than you. We need them to make the ideas you have come to fruition, and paying them minimum wage and arguing about their store preferences and how they dont matter will not get you ahead.


  10. Helpful (1)

    "Has the potential to be so much more -but isn't."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Graphic Designer in Cleveland, OH
    Current Employee - Senior Graphic Designer in Cleveland, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I really like the work that I do.

    Cons

    Senior management is incompetent and they tend to hire other incompetent managers from the top down.
    Senior management is overpaid as they are brought in with high salaries, but do not have to be accountable. No incentives for them to make a positive difference as they have their big salaries. American Greetings ownership believe dollars bring in top senior management. Has not show to be the case. They take the money for their 3-5 year contracts and then leave. A lot of other competent people could perform these management jobs for a lot less that are good and hard workers-and be offered incentive packages if they reach certain goals. There is a lost of dead weight not only in management but in non management positions. However, during downsizing, good workers are often cut by incompetent management as they are unaware of the value and skill level of their staff.

    Advice to Management

    To many unqualified managers and too little people to do the work. Thus sub par product.


  11. Helpful (1)

    "Merchandiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PT Merchandiser
    Current Employee - PT Merchandiser
    Doesn't Recommend
    Negative Outlook

    I have been working at American Greetings part-time

    Pros

    I am currently a part time worker at American Greetings. I live the flexibility to set your own hours and that you work by yourself.

    Cons

    Very slow except when it's holiday time then the time is outrageous. The managers and district managers are not that great, when they meet you they talk real nice but they send you an email with a bad review.

    Advice to Management

    Get managers who know what they are doing and not just off the street.


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