American Health Holding Reviews | Glassdoor

American Health Holding Reviews

Updated June 22, 2017
22 reviews

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3.2
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Paul Lavin
8 Ratings

22 Employee Reviews

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  1. "IT Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Developer in Wrentham, MA
    Former Employee - IT Developer in Wrentham, MA
    No opinion of CEO

    I worked at American Health Holding (More than a year)

    Pros

    Very nice IT group to work with

    Cons

    There is no cons

    Advice to Management

    Keep being awesome


  2. "RN Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager
    Current Employee - RN Case Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Health Holding full-time (More than a year)

    Pros

    Work from home, management is pleasant and does not micromanage.

    Cons

    Computer system is homemade and archaic, lots of double and triple charting because the screens don't communicate, yet IT/Management refuses to upgrade despite constant complaints from staff. Hours a day wasted charting in this ridiculous system which cause the nurses to work after hours to meet billable requirements

    Advice to Management

    Update and modernize your computer system. Listen to your staff when they provide ideas for improvement.

  3. Helpful (2)

    "Case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Case Manager
    Former Employee - RN Case Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Health Holding full-time (More than 3 years)

    Pros

    Flexible work at home schedule with weekends and holidays off.

    Cons

    Too many cases to handle. Not enough time in the day to get all necessary work done. training is inconsistent and salaries are poor compared to other companies. No fairness in end of year rating - raises decided by upper management and not immediate supervisor who seemS powerless to impact anything.

    Advice to Management

    Listen to your employees when they say they have too many patients to handle. I resigned and am employed by another company who pays me more, respects me more, and LISTENS TO ME!!!


  4. Helpful (1)

    "UM Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Health Holding full-time (Less than a year)

    Pros

    Working from home, and the ease of the I-Suite system.

    Cons

    Very high turn over rate with nurses. Inadequate training and no support once back home and literally on your own trying to manage a large volume of complex cases while still in " training". Managers are unprofessional , rude and very condescending.

    Advice to Management

    Listen to employees, and improve on your communication skills, and be more professional in resolving complex situations.


  5. Helpful (2)

    "Utilization Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salary is decent. Flexible work schedule

    Cons

    Metrics used are not something that you have control over. These were put into place this year. If you fall below your metrics you will received sometimes daily reminders that you are "almost there". There is mandatory overtime of which you must do outside of your normal work hours, but are the timeframe is decided upon by management. (Lunch time is not allowed to work the extra cases) Managers are results driven with little concern for how this affects their employees. It has become a production line with little concern for how quality is being affected.

    Advice to Management

    Assure that your employees have the tools that are up-to-date and current across the board. Assure that the trainer is aware of the current metrics so that she can train/prepare the new employees properly.


  6. "Utilization Management Nurse Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Albany, OH
    Former Employee - Anonymous Employee in New Albany, OH
    Recommends
    Positive Outlook

    I worked at American Health Holding full-time (More than 3 years)

    Pros

    Very progressive company with excellent benefits and opportunity for advancement

    Cons

    Not flexible with scheduling. There are multiple opportunities for advancement listed on the employee intra-company personal development program, but management does not encourage or help with the process

    Advice to Management

    Work with employees more to achieve a more flexible work schedule


  7. Helpful (1)

    "RN cm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN CM in New Albany, OH
    Current Employee - RN CM in New Albany, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility and work at home are a huge perk ... If your system works ..

    Cons

    Worst computer process ever.. Old and genetic homegrown system that is full of bugs and insufficient to get work done. Nothing is simple. Doesn't matter if you are a good nurse just what the numbers show .. Patrients are only metrics

    Advice to Management

    Listen to your employees who have a lot more experience than you credit them for.. Stop treating people like robots and numbers .. worst culture ever

  8. Helpful (6)

    "RN Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The work at home environment was nice. You are setup with decent computer equipment, printer, phone, and supplies.

    Cons

    The business model of American Health Holding is borderline unethical. You are required to violate your states nurse practice act in order to be a case manager for this company - something they do not volunteer during your interview process. Patients can be from any state so the only way to be compliant is to get licensed in every state. This task is nearly impossible and they will not reimburse you for this.

    You are hired in as exempt and you compensation is based on 40 hours yet the daily billing quota is 9 hours per day, something else they do not tell you during the interview and negotiation process. 9 hours may not sound bad, that's only 45 hours a week. Well there are tons of activities your are REQUIRED to do, yet they do not count towards billing. Call a patient and leave a voice mail - you can not bill. Call a physicians office or facility to get a fax number to request clinical information via fax - you can not bill. If after 2 days the admins have not called for benefit information, you have to - you can't bill for it (this takes upwards of 20-30 minutes to accomplish). On top of all these "petty" billing issues - there are soooo many meetings that can literally eat 4-5 hours of your time a week and you can not bill or receive credit for. So if you want to meet billing quotas, there are 2 choices. Either put in 50-60 hours a week in OR inflate your billing for the tasks that you can bill for. The company pretty much turns a blind eye to inflated billing...

    The unethical part. Clients will use "Case Management" to harass policy holders if they use services. Multiple examples of cases being opened over and over for expected and known conditions. The patient/families do not respond- yet we have to call numerous times, on any phone number we can find, including work numbers, and mail letters to them. We are required to request PHI from all known providers as soon as a case is opened - before we have permission from the patient or consent. Clients use case management as a back-door underwriting for group plans. If a patient is opened to case management, every service must now be reviewed for medical necessity. Often this means services that did not require authorization now requires review and this leads to situations where services were already provided, but now the insurer refuses to pay (think chemotherapy, radiation).

    That is just a sample- moral of the story is RUN away from this company, it is not worth it! Oh savings are hilarious. They require CMs to use "soft" savings (I.E made up fairy tail numbers) to show clients how much money we are worth...

    Advice to Management

    Where to start...Supervisors should actually know their clients requirements. They should be helpful if asked a question and not tell you to ask a coworker of the "education" team. The heart of the problem is probably the way case management is "sold" to these clients. The account executives sell a fantasy and no way represent case management accurately.


  9. "Good Company Grew Too Fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The small community we worked with was tight knit and very helpful. Our small company was bought out by Aetna.

    Cons

    They are a growing company and unfortunately unable to stay competitive in the compensation aspect of things. Management tried to increase pay as much as possible but were still way off in compensation that competitors paid.


  10. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Clinical Care Case Manager in New Albany, OH
    Current Employee - RN Clinical Care Case Manager in New Albany, OH
    Recommends
    Positive Outlook

    I have been working at American Health Holding full-time (More than 3 years)

    Pros

    Very independent, fast paced position, from home, supportive supervisors and management team, good family/work/life balance

    Cons

    Sitting still in one spot has been an adjustment but I use a stand up desk and when I do sit, I sit on a balance ball.

    Advice to Management

    Keep doing what you do- love it here!


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