American Health Holding Reviews | Glassdoor

American Health Holding Reviews

Updated May 6, 2018
28 reviews

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3.1
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Paul Lavin
12 Ratings

28 Employee Reviews

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  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Health Holding full-time

    Pros

    Excellent benefits
    Great Work Life balance

    Cons

    none that I can think of


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intake Coordinator in New Albany, OH
    Current Employee - Intake Coordinator in New Albany, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Health Holding full-time (More than a year)

    Pros

    Good pay, Nice environment, Off on holidays, overtime, yearly raises

    Cons

    Back to back calls, with no breather in between. It’s repetitive.

  3. "Confidential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at American Health Holding full-time (More than 10 years)

    Pros

    Great team and co-workers, supportive and delightful customers

    Cons

    Salaries are lower than expected for work required, service to customer could be better. Mostly focus on producing, billable hours. Turnover seems high.


  4. "Disease Management Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Disease Management RN in Columbus, OH
    Former Employee - Disease Management RN in Columbus, OH
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at American Health Holding full-time (More than 3 years)

    Pros

    Work with a great team of nurses

    Cons

    Management create a threatening environment


  5. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Health Holding full-time (More than a year)

    Pros

    Work from home position

    Cons

    -Disorganized and inadequate training
    -Unrealistic work load
    -Continuously changing their mind for time frames and tasks to be completed

    Advice to Management

    Get organized and train everyone the same.


  6. "Lazy supervisors Entitled upper management Negative environment/gossip Outrageous call volume"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Health Holding full-time (More than 5 years)

    Pros

    Benefits are nice, they provide lunch twice a month (done by a voting system) and that’s it! There are no pros to working here

    Cons

    This place is absolutely terrible! Never ever work here! The supervisors are lazy as they come! They have constant meetings about nothing! What call center do u know that requires supervisors to meet everyday? The CEO, Ron micro manages from across the country and has no real rapport with his employees your just another number to him. The call Volume is near 100-120 calls a day they never stop ringing but we have people on “special” vip teams who only take 40 calls a day and sit there available while the rest of us take calls. These teams or any promotions are always filled by office favorites! Our average caller is holding around 15-20 min for a rep but the supervisors still refuse to take calls because they “have a lot on their plate” besides maybe 1 they are all lazy and pushovers and that’s exactly why Ron has them in that position because he does not like being challenged. If you want to work for a company who doesn’t value you, does everything it can to stop your upward advancement and plays favoritism this is the place for you! This place is focused on one thing how much money can they make? They don’t care about our members or their employees. I have worked at plenty of call centers and this is by far the worst job I have ever had!

    Advice to Management

    Maybe actually make your supervisors work! And listen more to concerns of your employees. I can tell you for a fact 80% of your call center hates this place and the way it’s ran which all falls on you.


  7. "RN Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager
    Current Employee - RN Case Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Health Holding full-time (More than a year)

    Pros

    Work from home, management is pleasant and does not micromanage.

    Cons

    Computer system is homemade and archaic, lots of double and triple charting because the screens don't communicate, yet IT/Management refuses to upgrade despite constant complaints from staff. Hours a day wasted charting in this ridiculous system which cause the nurses to work after hours to meet billable requirements

    Advice to Management

    Update and modernize your computer system. Listen to your staff when they provide ideas for improvement.

  8. Helpful (3)

    "Case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Case Manager
    Former Employee - RN Case Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Health Holding full-time (More than 3 years)

    Pros

    Flexible work at home schedule with weekends and holidays off.

    Cons

    Too many cases to handle. Not enough time in the day to get all necessary work done. training is inconsistent and salaries are poor compared to other companies. No fairness in end of year rating - raises decided by upper management and not immediate supervisor who seemS powerless to impact anything.

    Advice to Management

    Listen to your employees when they say they have too many patients to handle. I resigned and am employed by another company who pays me more, respects me more, and LISTENS TO ME!!!


  9. Helpful (2)

    "UM Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Health Holding full-time (Less than a year)

    Pros

    Working from home, and the ease of the I-Suite system.

    Cons

    Very high turn over rate with nurses. Inadequate training and no support once back home and literally on your own trying to manage a large volume of complex cases while still in " training". Managers are unprofessional , rude and very condescending.

    Advice to Management

    Listen to employees, and improve on your communication skills, and be more professional in resolving complex situations.


  10. Helpful (2)

    "Utilization Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salary is decent. Flexible work schedule

    Cons

    Metrics used are not something that you have control over. These were put into place this year. If you fall below your metrics you will received sometimes daily reminders that you are "almost there". There is mandatory overtime of which you must do outside of your normal work hours, but are the timeframe is decided upon by management. (Lunch time is not allowed to work the extra cases) Managers are results driven with little concern for how this affects their employees. It has become a production line with little concern for how quality is being affected.

    Advice to Management

    Assure that your employees have the tools that are up-to-date and current across the board. Assure that the trainer is aware of the current metrics so that she can train/prepare the new employees properly.


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