American Heart Association Reviews | Glassdoor

American Heart Association Reviews

Updated January 31, 2017
77 reviews

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2.0
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American Heart Association CEO Nancy A. Brown
Nancy A. Brown
19 Ratings

77 Employee Reviews

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Pros
Cons
  • Work/life balance is often challenging (in 53 reviews)

  • Virtually no work/life balance whatsoever (in 16 reviews)

More Pros and Cons

  1. Helpful (7)

    "Old world authoritarian management style, unhappy place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at American Heart Association full-time

    Pros

    Great benefits, and possible to work from home with variable schedule, although neither are allowed in the Science Operations area.

    Cons

    Top heavy, old world style organization. Teams have no say in their own work at least in the area of Science Operations. Needs new structure to become nimble.

    Advice to Management

    Use the knowledge of the people you hired and get rid of toxic Directors in SO.


  2. Helpful (15)

    "Frustrating for customer-centric salesppl. Process driven folks may love it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Development in Dallas, TX
    Former Employee - Vice President Development in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    AHA has excellent benefits... better than many large for-profit companies! 401k (called a 403b in a nonprofit matching, pension, medical/dental/vision insurance, tuition reimbursement, PTO...

    Cons

    Mind-numbing micromanagement. Creativity stiffling environment. If you have any inkling of "out of the box, creative, blaze your own path" type of impact, run from this organization. Robotic, cookie-cutter, process-driven organization. This may be perfect for some folks, but not for folks who thrive in a true sales role.

    Advice to Management

    For longterm hiring success, make sure interview discussion regarding job expectations matches the actual job description. Train interviewers. Also folks lower on the management ladder shouldn't be made to suffer while top mgmt attempts to retrain unqualified upper management who were inappropriately promoted. When folks who have a giant bonus months away are willing to cut bait and ditch the bonus instead of waiting it out in misery, you know something is terribly wrong.


  3. Helpful (12)

    "Outsiders Not Welcome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Heart Association full-time

    Pros

    Good medical benefits, a pension after three years and flexible work from home opportunities for some positions, usually after a 6-month delay.

    Cons

    This is the strangest place I have ever worked. Upper management lacks people and managerial skills and continues to promote subpar managers, even when their weaknesses are widely acknowledged by upper management. Professional development is given lip service, and retaliation is common. This is a very closed culture and many employees have been on board for tens of years, so fresh blood isn't really cultivated or nurtured. As a result, newer employees often account for the revolving door you read about on Glassdoor reviews while older employees seem to stay -- perhaps not realizing that this is not the healthy atmosphere readily available at other companies and organizations.

    Advice to Management

    Don't promote from within if you are aware of middle manager's flaws -- that reinforces bad behavior. Never tolerate retaliation and look elsewhere to bring fresh ideas into the organization.


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  5. Helpful (13)

    "Keep looking elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at American Heart Association full-time

    Pros

    PTO and health benefits are good

    Cons

    Little pay big responsibilities. Upper management gets the pay

    Advice to Management

    Treat your non management employees with dignity and respect and you will keep qualified staff for longer than 1-2 years


  6. Helpful (15)

    "Not Worth It"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Heart Association full-time (More than a year)

    Pros

    The mission. Great benefits for a nonprofit, PTO policy, some coworkers, office location, emphasis on healthy food in cafeteria and meetings, and wellness incentives.

    Cons

    Virtually no work/life balance whatsoever. Hourly employees are expected to get an unreasonable amount of work done during the workday, and several on my floor quietly worked on things at home after hours, and on weekends, to manage. Pain reliever was a very popular commodity to be passed around, as people always seemed to be very stressed, and have headaches. Some employees were able to take advantage of great perks, such as the flexible work policy, and daily walking breaks, but the majority were not due to both reasons of work load and favoritism. Overtime was a very large problem. Even when it is glaringly necessary, and begrudgingly allowed by management, you were treated as if it was a gift given to you. Outlook was not much better on salary, as you are basically working, and on call, 24 hours a day.

    By far, the most difficult part of being at the AHA was the constant daily work of compensating for poor, and highly unorganized, middle management. Possibly, the work load would be manageable, if not for the hours and hours spent constantly fixing the messes, and dealing with unnecessary last second tensions. Often, the same situations with the same individuals would be repeated over and over. Upper management was fully aware, and constantly asked for input on how things could be more efficient, but no changes or accountability occurred going forward.

    At the end of the day, your experience at AHA, like most companies, will be dependent on which department you work in, and how much favoritism upper management grants you. There are some great people there who genuinely love their job, and have been working there for years. On the other hand, the turnover rate is very high, and the reasons for that are easy to point out.

    Advice to Management

    Hold middle management accountable for their professionalism, quality of work, and time management as done with lower level employees. Listen, discuss, and be proactive in implementing changes and solutions to improve efficiency.


  7. Helpful (14)

    "Such a good mission, such horrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The mission of the AHA is very important and they do strive to reduce death and disability from cardiovascular diseases and stroke. There are some amazing employees through out the organization. Many are very dedicated and delightful people.

    Cons

    This is a very top down run organization and much of management tries to lead by fear. There is a tremendous amount of work placed on employees which just continues to get worse and worse. Leadership has clearly gotten feedback from employees that they are overwhelmed and overworked. Response from management is to message employees should work smarter, they must have issues with time management and if they cannot manage what work they have now, they can never be promoted. There is also messaging about work/life balance. They tell their employees how much they care about their health, etc., but send the opposite message by continuing to overload us and by the leadership they choose. It is rather disheartening for a major "health" organization to treat their employees so poorly.

    Advice to Management

    Leadership needs some serious education about management styles, what keeps employees motivated and happy. I don't know about all departments, but in at least one, there is very, very poor morale. Stretch goals can be valuable, but not in a culture led by fear and worry. It does not motivate, it paralyzes. There is often success in spite of leadership, not because of it. You happen to have some very amazing and dedicated employees who truly believe in the mission - that is why many keep working, despite how unappreciated and abused they feel.


  8. Helpful (16)

    "Stay away it's not worth the physical and emotional stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The mission. Benefits are good too.

    Cons

    Overworked and underpaid. Employees are NOT valued unless the boss likes you. Managers get to keep their jobs even though they are unsuccessful at it and instead the underlings get pushed out to save money in salary. No work/life balance

    Advice to Management

    Pay attention to the high turnover rate...there's a reason for it.


  9. Helpful (7)

    "Great vision Poor leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Heart Association (More than 3 years)

    Pros

    Great health insurance and benefits

    Cons

    Very political, low job moral, high turn over, no job security,

    Advice to Management

    Stop hiring content experts for supervisory positions. Supervisors should have people skills.


  10. Helpful (2)

    "Don't Get Your Hopes Up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Dallas, TX
    Former Contractor - Anonymous Contractor in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Heart Association as a contractor (More than a year)

    Pros

    Overall, the AHA has a great focus and cause. This is promoted every day and the employees are really on board with the cause. When I was there, I almost exclusively worked fro home which is a fantastic perk, saving on gas, tolls, wear and tear on your car, dry cleaning, etc.

    Cons

    All IT projects and positions are based on the amount of 'donor dollars' collected. If you don't go in as a permanent employee, you will not get hired. I was there for 2 years and promised (in writing) to be brought on perm. When the time came to convert to perm I was told that the processes changed and you now had to apply and interview for the position you were currently holding! Insane. I like AHA, but would never recommend it to a colleague.

    Advice to Management

    Keep your word and don't bald faced lie to contractors.


  11. Helpful (8)

    "fundraising"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    they offer great benefits - health, 401k etc

    Cons

    very high turnover. don't plan to be there long

    Advice to Management

    They are too antiquated to listen.



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