American Heart Association Reviews | Glassdoor

American Heart Association Reviews

Updated August 19, 2017
486 reviews

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3.4
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American Heart Association CEO Nancy A. Brown
Nancy A. Brown
248 Ratings

486 Employee Reviews

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  1. Helpful (19)

    "Great place at first, until you realize how toxic and exhausting it really is"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    AHA has a great benefits package (PTO, health insurance, fitness reimbursements, retirement account match).

    Cons

    HR boasts about flexible work hours, but I think this depends on your supervisors. I always felt pressured to work 11+ hour days, while my supervisors worked about 6. Public perception is that non-profits are easy-going and rewarding, but AHA is definitely not one of them.

    AHA is a very bureaucratic organization. Unless you're in the "in crowd" of managers, you're often left in the dark about projects, left scrambling at the last minute to complete a project unrealistically, and then blamed for any and all problems. With the exception of a few folks, most are stuck in the same position for years, with no leads on a promotion, which causes most employees to leave because they get so tired of feeling unappreciated, undervalued and underpaid. AHA truly does suck the life out of you. The main reason that most people stay there so long is because of the benefits package, and they feel like they can't leave.

    Advice to Management

    Need much better communication to employees. Help employees feel appreciated for a job well done. Make sure that projects and initiatives actually focus on the mission. Inexperienced supervisors that are not used to having people report to them, desperately need leadership training.


  2. Helpful (4)

    "Horrific"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    other employees, work hours, benefits,

    Cons

    poor communication, indecisiveness of managment, low moral, low engagement

    Advice to Management

    Support your employees

  3. Helpful (14)

    "TOXIC ENVIRONMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Staff in Austin, TX
    Current Employee - Support Staff in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Heart Association full-time

    Pros

    Vacation Time - Time off during Christmas Holidays.

    Cons

    HR needs to listen to the employees. Decisions need to be made based on right and wrong and someone's title should have anything to do with making a decision.
    Managers need to be held accountable for their actions.
    Turn over rate is extremely high.
    Stressful and toxic environment due to turnover and management style.

    Advice to Management

    Management needs to take a look at the turnover rate and understand that it is not normal to have being coming and going like they have a revolving door. A good environment is free.


  4. Helpful (15)

    "Sorority Gone Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Heart Association full-time (More than 3 years)

    Pros

    Best volunteers to work with.

    Cons

    Management is a group of sorority women who are deeply insecure and destroy talented individuals by cutting them down to their level.

    Advice to Management

    Get rid of the Executive Directors and VP's who only foster this toxic environment.


  5. Helpful (16)

    "Revenue Over Mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Director
    Current Employee - Business Development Director
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Heart Association full-time (More than a year)

    Pros

    The benefits are great and the mission is very important. Because it's such a large organization, there are many resources to pull from.

    Cons

    It's basically a sales job. The mission is secondary to the revenue. The top managers care more about getting their bonuses than saving lives. They work their teams ragged and don't care about the employees at all. Those who succeed in the organization are mindless and heartless robots. This is the worst place I have ever worked and wish I would have read the other reviews on this site before accepting the job!

    Advice to Management

    Being nice goes a long way to inspiring employees to succeed. You need to stop taking credit for their successes if you're not going to take credit for their failures. Hire more staff if you want to meet your financial goals and get your bonus!


  6. Helpful (11)

    "Heavy Turnover and Large Work Load"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Heart Association full-time

    Pros

    Willing to give a chance to entry level employees

    Cons

    Heavy turnover, work load is too large


  7. Helpful (13)

    "I wish I wouldn't have left my job to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fundraiser
    Current Employee - Fundraiser
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Heart Association full-time (Less than a year)

    Pros

    Thinking that working for a good cause can motivate you at first

    Cons

    Management is abusive and petty.
    It's all about the money who you know and what you can do.
    The environment is unhealthy.

    Advice to Management

    Stop abusing your employees. This is not a healthy working environment.

  8. Helpful (11)

    "This job will burn you out and so will the politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director of Corporate Events
    Current Employee - Senior Director of Corporate Events
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Heart Association full-time (More than a year)

    Pros

    The Mission is great the cause can be even greater

    Cons

    It's not about the mission it's about the money.
    "Work-Life-Balance" is only a phrase...working 7 days a week with no end in sight.
    The politics and pettiness can leave you emotionally exhausted.
    Since it is only about the money bad behavior is accepted and condoned depending on your title and ability to raise money.

    Advice to Management

    Get new managers that have a "Heart". Don't allow people to be belittled by their managers. Expect more from your managers make them be leaders. If a leader doesn't have followers they are just wandering around.


  9. Helpful (13)

    "Worst Job Ever--Abusive Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Heart Association full-time (Less than a year)

    Pros

    Pretty decent pay for a nonprofit
    Great "brand name" recognition

    Cons

    A lot of lip service is paid to the idea of work-life balance. In fact, it was mentioned specifically several times in my interviews, but it was a different story once hired on. Expect to be basically on-call 24/7. Phone calls, emails, texts at all hours, and if you don't respond within seconds or with the perfect reply, you will pay. They dump so much work on you that it could not be done in a 90-hour work week, much less a supposed 37.5 hour week.

    NO practical training. Tons of time-wasting, pointless online classes. Tons of unnecessary conference calls. Oh, and don't expect any help from the people in your office. They had to learn the hard way themselves and are certainly not willing to part with their hard-earned knowledge.

    Staff at my local office are extremely stuck-up and cliquish. Like working with a bunch of 8th grade girls.

    Consider yourself lucky if you work less than 60 hours a week. If they say occasional travel, that means most days of the week, from before dawn until way past dark. Step out of line and YOU WILL PAY. This is a SALES JOB and a sales job only, so don't get any starry-eyed ideas that you're changing the world. Mission counts for nothing in this organization.

    Advice to Management

    Stop playing favorites. Actually take the time to train employees on real job functions, not theories and arcane policies. You can't demand instant perfection when YOU didn't train and heaped on an unreasonable amount of work. Try to conceal your greed and tremendous egos, as it is off-putting and very evident to donors. Accept the fact that for some people "work life balance" is a real thing and a true priority; yes, even the same people who don't mind working extra hours for a special project-within reason! Squelch the snobbery. Put an end to the constant verbal and psychological abuse. Pretend you actually care about people with heart disease as more than just a way to boost your fundraising event totals.


  10. Helpful (6)

    "It's not what it should be or even could be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Not A Vice President in Houston, TX
    Current Employee - Not A Vice President in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Heart Association full-time (Less than a year)

    Pros

    You do get to meet people that care about heart disease.

    Cons

    Bad working environment and Bad Management
    Workplace bullying is unbelievable. Bullying is an acceptable practice at this organization.
    There are so many employees that are overworked and under appreciated.
    The organization is very top heavy....You have VP's of VP's and they are never to be seen unless the EVP comes in.

    Advice to Management

    I echo the other reviews about bullying and office politics. It doesn't seem to matter.


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