American Honda Finance Reviews | Glassdoor

American Honda Finance Reviews

Updated March 26, 2017
104 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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Tetsuo Iwamura
38 Ratings

104 Employee Reviews

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Pros
  • Lots of free food and events for holidays and randomly (in 8 reviews)

  • Good pay for recent college grad (in 7 reviews)

Cons
  • Some of the departments include customer service, customer accounts (collection), funding, lease maturity, etc (in 12 reviews)

  • Its a call center, so you will constantly deal with upset people complaining about hold times, policies, etc (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "They were okay for a job fresh out of college"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at American Honda Finance full-time

    Pros

    The supervisors were okay, fairly approachable. The hours were good and so was the pay for the job description.

    Cons

    There were many tedious tasks and pointless rules. and of course customers were a hassle.


  2. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Honda Finance full-time

    Pros

    Good sales people and managers, company owned by large sister company. Busy with opportunities for sales.

    Cons

    To much overturn, retention rate is very low, management is disorganized, not sales but the back office, long hours hard to move up.

    Advice to Management

    keep commotions the same, give the GM's more time to implement there changes and be more respectful to the people who sell the cars and change business model.


  3. Helpful (2)

    "Recent grads: if you desperately need a check then work here... if not RUN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Honda Finance full-time (More than a year)

    Pros

    Easy interview... "name a time when you were detailed oriented". Opportunity for overtime is abundant (time and half). Paid every week. Opportunity to lease a honda and get benefits once hired (will take 1 year if you're lucky). You'll be on the phone all day so you gain phone and people skills. Occasionally they cater lunch for everyone

    Cons

    This is a call center 100%... they sort of hide that fact. There are maybe 4-5 people out of the hundreds who work here that aren't on the phones everyday. Everyone here starts as a temp employee through a third party temp agency. You submit your timecard to your Honda supervisor and then email it to the temp agency to be paid. The process to be a full time associate is not set in stone. They want you to move a different department 2-3 times before they hire you. Some of the departments include customer service, customer accounts (collection), funding, lease maturity, etc. YOU WILL BE ON THE PHONE REGARDLESS of where you go. You will fight and get into arguments with customers meaning THIS IS NOT the job for everyone. Overtime during certain periods is mandatory. You'll be working here all day and night and half day on Saturday. There is no room for advancement unless you stay here 10 years. Get hired on and you get a pay increase from the $15.50 to 16.xx... All that work in a year + time for what a dollar raise? You'll get a new position after a few months but it is LATERAL MOVE (giving you a new job title resets the state mandated time in which they would have to hire a temp employee). Same job level and pay just in a new department. Most people hate working here. I watched 10 people just walk out in my department alone in a few months. Once your training is done you have so much work to do... kiss your life goodbye. Work will take over. Pay is $15hr and .50 raise after 90 days. With 10 hour days and half day Saturday my largest check has been $776 (honestly feel I worked way too hard for that little). It's sort of a revolving door per say. They bring 8 people in at a time.... 5 people already working will quit by the time they are trained and it repeats. YOU HAVE TO DO CUSTOMER COLLECTIONS (people late on their payments at some point to advance... again that's not for everyone). To everyone reading this trust me... I was a recent grad looing and working at Honda seemed great... as a resume builder.... this isn't where you want to stay. Knock them off for a couple thousand move on.

    Advice to Management

    You hire recent grads to work 8+ hour shifts everyday and then you wonder why everyone quits...this place is stale and way too uptight. If so many people quit then it's clearly something wrong with your company and policies.


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  5. Helpful (1)

    "Good place to work....Fun atmosphere for demanding job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Representative
    Current Employee - Customer Account Representative
    Recommends
    Positive Outlook

    I have been working at American Honda Finance full-time (Less than a year)

    Pros

    Management are coworkers are extremely friendly.
    Plenty of events to keep the office life buzzing
    Team atmosphere coworkers and management happy to assist
    Overtime always available

    Cons

    Takes a while to become perm
    intro pay is just decent


  6. "Collections Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at American Honda Finance full-time

    Pros

    Great health benefits at a low cost
    401k Matching program
    Employee Car program

    Cons

    Small Regional satellite offices across the country make for employee development difficult based on limited numbers of openings.


  7. Helpful (1)

    "My Opinion, I hope it helps"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefit package medical/dental/vision - very affordable, coverage is outstanding
    401K - company contribution is higher based upon years worked
    People I work with are nice and handle pressure well

    Cons

    Pay
    Limited advancement
    Doing the job of 2 or 3 people
    Technology/systems out dated
    In one ear and out the other

    Advice to Management

    Be consistent with your message. Associates are aware of the internal power struggles between managers. Advancement is difficult if one person doesn't like you.


  8. "Not a bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Honda Finance full-time

    Pros

    Supervision is pretty good. You can get promoted pretty quick if you are motivated.

    Cons

    Into jobs don't pay much, quarterly reviews, call coaching


  9. Helpful (1)

    "Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fast paced, lots to learn, lots of overtime

    Cons

    Understaffed, long time temp associates, 1.5+ years to hire, favorites

    Advice to Management

    Restructure use of Temps by not using them so much


  10. Helpful (1)

    "Customer Service Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment, tremendous benefits for raising a family, very committed to employee development through a variety of adaptive training

    Cons

    Departments tend to be micromanaged, employees opinions are not valued, average pay

    Advice to Management

    Quarterly salary incentives
    More employee autonomy
    Additional promotion opportunities


  11. "Work Life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Honda Finance full-time (More than 10 years)

    Pros

    Provide great health and vehicle benefits.

    Cons

    Not much work - life balance because it's a very lean company and management frowns when you need to handle personal issues. Not much mobility.

    Advice to Management

    Figure a balance for work/enjoyable work environment. Understand that the department is lean and you're not always going to meet objectives when staff is always new.



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