American Hotel Register Reviews

Updated Jun 30, 2020

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2.6
32%
Recommend to a Friend
42%
Approve of CEO
American Hotel Register President Angela Korompilas
Angela Korompilas
100 Ratings
Pros
  • "Sharing successes and celebrating associates contributes to the family culture that is spoken so highly of at American Hotel Register(in 13 reviews)

  • "You can work from home 2 days a week(in 12 reviews)

Cons
  • "Upper management does not work well together and it's just a matter of who can try to save their job(in 12 reviews)

  • "Management- they claim we have this family culture(in 6 reviews)

More Pros and Cons
  1. COVID-19

    "Fantastic"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Hotel Register full-time for more than a year

    Pros

    Family owned, competitive pay, car allowance, work freedom (no micro-managing), authority to make decisions to win sales.

    Cons

    Sometimes you get a bad-apple of a customer, but this is true everywhere.

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  2. Helpful (1)

    "Outbound Sales"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Outbound Sales in Vernon Hills, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Hotel Register full-time for more than 3 years

    Pros

    Family oriented culture. They promote from within and listen to their employees. If you have any concerns, they will be addressed. They are a great company to work for and I would recommend to any job seeker. You can work from home 2 days a week. The PTO is fair and I love all the holiday events. I am really great friends with all my coworkers. The owner of the company sits with his employees in the lunch room and talks with us. They are very transparent with their employees about everything. If you are in sales, they understand it takes time to build up a new territory. You are on a three month guarantee to give you ample time to connect with your base.

    Cons

    American is going through changes. If you do join the sales team, note that goals and incentives are subject to change annually as they are trying their best to stay afloat while offering fair compensation. The hourly pay is lower than other companies, but your commission is worth the hard work you put in. It is hard to work up your territory and sales don't often happen overnight so expect a few months without a bonus check. You only get paid if you hit over 80% of your monthly goal so budget wisely. You might get a big paycheck one month and then nothing the next! I would say the benefits of working here outweigh the cons.

  3. "Ok, I guess"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care 
    Negative Outlook
    No opinion of CEO

    I worked at American Hotel Register full-time

    Pros

    The company events are fun, and the work itself is easy

    Cons

    Management has been disrespectfully condescending towards employees, as though they are not adults capable of performing work without being micromanaged. Employee prices are higher than a lot of the customer's prices, so discount is blah.

  4. Helpful (9)

    "I hear it used to be great..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Hotel Register full-time for more than 5 years

    Pros

    The employees are all extremely friendly and many are quite knowledgeable about the hospitality industry. Onsite cafeteria with cafeteria quality food. Gym in the basement which has free weights, treadmills, and machines. Flexible hours for sales Opportunities for professional growth

    Cons

    Too many eggs in one basket. One customer makes up far too much of the company revenue, and therefore it feels like they have their hands on the steering wheel. In an effort to diversify the company tries to be everything to everyone. This results in being average, at best, at everything rather than being extraordinary at a few things. Working areas are dated, cubicles were moved from their previous location in the early 90s to the current building. Leadership preaches a family culture, but employees are treated like numbers on a spreadsheet. If an employee has a great year, and is compensated accordingly per their pay plan, their pay plan is likely to be reviewed by finance because they "made too much." Lack of communication between the silos. HR is (was?) not a place to go and expect any action or change to occur. They approach to an employee concern was to talk about the issue to the point of exhaustion, but not take action to resolve it.

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  5. Helpful (6)

    "You will be gaslighted, that’s a promise"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vernon Hills, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Hotel Register full-time for more than a year

    Pros

    The people you work with if you’re lucky. The fitness center & the cafeteria was good at one point but then they cut their budget to sandwiches & salads.

    Cons

    Where to start? Just look somewhere else, but if you want details buckle up. Highest turnover I’ve ever seen in a company. If you are inexperienced and don’t know much about your own value they will steamroll right over you. You will be payed below the market value of your skillset. You will FREQUENTLY be told that other places aren’t like AHR and that the “grass isn’t always greener on the other side” that is a lie, you can and will find companies who treat their employees so much better. It is insanely cliquey, Sales is their golden goose and management will never pass up an opportunity to pat them on the back with trips, bonuses, outings, you name it. In CS your time is micromanaged, if you were away from your desk for more than 15min A DAY you had to give an explanation as to why. Work from home was deigned a privilege and if you screwed up, is was taken away from you. If you had an emergency where you couldn’t make it into the office good luck getting extra WFH days, you get two and only two. Advancement is possible if you’re liked by the right people, it’s even easier if you’re a “yes man” do not go into this company thinking your new ideas will be valued because they won’t. There is a price limit on ho much help you can give customers and it is 100% based on how much money they spend. I promise you the discounts and two weeks vacation will not make up for the amount of abuse you will endure here. Your concerns will fall on deaf ears and you will be told that you are “valued” when really you’re expendable. They are the boomers you hear about touting “the good ole days” and doing business just like they used to. Marketing is a 50/50 gamble on job security with absolutely no leadership. Poor IT was responsible for fixing and maintaining outdated technology that broke frequently. Finance was outsourced out of the blue. This company is a sinking ship with captains beating away people with oars to make sure they get a lifeboat.

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  6. Helpful (3)

    "they know how to make you feel not welcome."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Laser Operator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Hotel Register full-time for more than 3 years

    Pros

    Was fun the first 2 years I was there.

    Cons

    doesn't vet new hires enough or at all. was constantly harassed by a co-worker. Later I found out he was a felon. Which I'm not against felons getting jobs but when I asked my boss (his supervisor) about it, he claimed he had no clue. I asked HR as well and they told me the same thing! just denied knowing it. I ended up leaving "voluntarily" because I was tired of dealing with it and it obviously didnt affect them

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  7. Helpful (11)

    "Bleak Outlook"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Merchandising 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Hotel Register full-time

    Pros

    The lasting friendships with your peers. Employees not in management are approachable, friendly, and there is a comraderi based on trying to keep a sinking ship afloat. Cafe is ok and the fitness center is workable.

    Cons

    Where to start. Management is completely disconnected with the reality of how the people on the floor feel. 2/3rds of the Merchandising team had turned over due to lack of leadership from the VP. No training to assist with being ready for advancement. Suppliers are fed up, sales is taken advantage of, and the poor people left are just trying to hang in there.

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  8. Helpful (7)

    "Not worth it"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Vernon Hills, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Hotel Register full-time for more than 5 years

    Pros

    Friday casual days are nice

    Cons

    Not a “family” environment like they claim Low wages Horrible management

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  9. Helpful (10)

    "Smoke Screen"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Credit Analyst in Vernon Hills, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Hotel Register full-time for more than 3 years

    Pros

    Cafeteria, Fitness Center and Salon

    Cons

    Angela is simply a good speaker and a good actress. That's why she's CEO. She would walk right past me in the halls and ignore me each time I would say hello. Don't let anyone fool you about the "culture". There are some good PEOPLE there but that's about it. As I look back at the pics on Glassdoor, it reminds me of all the USELESS garbage that AHR spends their money on and while they show MOST of these events as TEAM events, nearly ALL of this money is spent on the SALES team. The trips, the Cubs games, the golf outings, etc. - none of those invitations are extended to the teams that support Sales. Even when AHR has raffles, they STILL include the Sales teams and guess who ends winning MOST of the prizes again! I agree 1000% with the former employee who wrote the review from November 2019. AHR is a sinking ship and they will keep making the same mistakes over and over again because everyone in upper management has their heads up someone else's rear saying "Yes, Ma'am or yes, Sir". No one can think for themselves, which is one of the reasons I didn't fit in. I had ideas and I had a voice and they didn't like it one bit!

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  10. Helpful (10)

    "Company is going downhill"

    2.0
     

    I have been working at American Hotel Register

    Pros

    Work/Life balance can be nice but micromanaging is a problem.

    Cons

    Company lacks any clear direction. Management often makes decisions that don’t make sense. Culture is gone, what made it a great place to work for before is non existent. Pay is tough. It’s all or nothing for compensation (if you’re under 80% to goal). Goal setting can be iffy and often times unrealistic and not achievable in highly penetrated territories.

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Found 182 reviews