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American Medical Response

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American Medical Response

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American Medical Response Reviews

Updated Aug 1, 2021

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Found 1,206 of over 1,230 reviews

3.0
54%
Recommend to a Friend
47%
Approve of CEO
American Medical Response President Edward “Ted” Van Horne
Edward “Ted” Van Horne
353 Ratings
Pros
  • "Variety of calls, will get you great experience(in 26 reviews)

  • "Great people, senior workers very knowledgeable(in 25 reviews)

  • Cons
  • "The downsides are the same across all EMS jobs, low pay(in 75 reviews)

  • "Long hours, managment doesn’t always know what they’re doing(in 35 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of American Medical Response and is not affected by filters.

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    1. 5.0
      Current Employee, more than 8 years

      Good Company

      Aug 1, 2021 - Field Paramedic in Topeka, KS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Respect employees, good pay for area.

      Cons

      Fewer holidays/time off than other companies.

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    2. 4.0
      Current Employee, more than 1 year

      I like it here

      Jul 31, 2021 - EMT 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Overtime is always available, my bosses are hilarious, if I need help I can get it, insurance isn’t too whack.

      Cons

      Gotta work a lot to make a lot. No work life balance if you are working a lot.

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    3. 3.0
      Former Employee, less than 1 year

      Thumbs Up

      Jul 23, 2021 - Paramedic in Columbia, SC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have been in this field for multi-years and this group of people where great to work with for the most part and i enjoyed my time there.

      Cons

      As with this field in general there was always an open position to fill daily.

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    4. 2.0
      Current Employee

      Use it as a stepping stone.

      May 24, 2021 - EMT-B in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can get good clinical experience in a variety of settings with a new EMT license

      Cons

      Literally everything else. The lack of care for staff, inability to adequately staff, unthinking adherence to strict policies that are designed for financial and not clinical reasons, lower-than-average pay, lack of training, development, tuition reimbursement, adequate quality improvement, and just general lack of care for employees, patients, and communities served will eat at you if you allow yourself to feel your feelings. But, this is probably one of the only places that will just put you in front of patients as soon as you get your license, while paying you. Understand that your impulse to go the extra mile for your patients, be kind and helpful to your co-workers, and in general, do the right thing, will be obstructed and punished at every turn by management. Do it anyway, because it's important, and because this experience will make you kinder, smarter, and tougher if you can bear it with your soul intact. Think of it as a right of passage. Try to drag a couple co-workers out with you when you leave. Never forget that even though the company is a bummer, the work itself is life-changing for your patients and you if you do it right. Don't get mired down in the petty stuff: know your protocols, don't get lazy, pay attention to your patients, especially the ones who seem "totally fine", and you'll get a great education about the problems with the American healthcare system.

      1 person found this review helpful
    5. 2.0
      Current Employee, more than 10 years

      Great opportunity to learn. Don't stay.

      Jun 13, 2021 - Paramedic 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      High volume urban 911 system with progressive protocols and a union.

      Cons

      You're a number that fills a seat. Many employees are great humans, some are not. Management is toxic and priorities are profit. You can work yourself to near death, break your mind and your body, give every last ounce of your soul to this job - and they'll nit pick you, berate you for stupid stuff, and ask you why you're not doing MORE. The good deeds you do are absolutely invisible and will never be acknowledged or known or seen. Mistakes will be held against you however, no matter large or small. The 911 system in Portland is profoundly broken. The mental health care in Portland is a dumpster fire, but that's not fair to dumpster fires because they actually exist. Portland Fire Bureau and Portland Police Bureau are both toxic, lazy, good 'ol boys clubs. And if you're at AMR, you're not in the club. You're perpetually the intern, doing the errands and jobs the "real professionals" feel are beneath them.

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    6. 2.0
      Former Employee, more than 3 years

      Nothing more than a stepping stone for most

      May 18, 2021 - Emergency Medical Technician (EMT) in San Jose, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy and fast hiring, straightforward, if you show up and put in the work, you can expect to get some experience before moving on to fire, PD, hospital, or third-service EMS. Somewhat higher wages than other local EMS companies. Vehicles at my operation were decently new, AEV brand with some nice additions. Clear schedules most of the time and 3 to 4 consecutive days off per week.

      Cons

      Poor retention, high turnover, the bottom line is this is typically an entry level job, even for paramedics, AMR has no incentive to retain you once you gain step increases or raises. Clinical standards were low; coworkers exhibited poor clinical judgment that was not addressed by management. Uniforms were cheap and looked identical to local police, creating unsafe scenarios at high-profile calls. Vehicles were new, but maintenance was virtually nonexistent, vehicles would routinely fail during Code 3 responses. Operations managers change every year or so, clinical and office staff rotated at roughly the same rate, no attempt to offer training or anything beyond the legal bare minimum required by local and state EMSA. Low staffing was often fixed by forced mandation shifts, essentially called the day before and told to come in the next day or face discipline. Diversity is not one of their strong suits.

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      1 person found this review helpful
    7. 5.0
      Former Employee, more than 1 year

      emt at amr

      Jul 24, 2021 - EMT-Basic in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very fun and exciting job. learned a lot. great instructors. flexible hours. help pay for school if you advance

      Cons

      you will not be supported by the company if any mistakes happen. have to buddy bid to get an okay shift which can take a long time

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    8. 5.0
      Former Employee, more than 1 year

      Great Company

      Jul 20, 2021 - EMT-Basic 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      One of the biggest ambulance companies in the U.S. which makes re-location easy. IFT and 911 opportunities.

      Cons

      Not really a con but in general this is EMS so know what you plan to sign up for as it its not a "typical" 9-5 job with "typical" day-to-day tempo. If you're good with that type of work-life balance then you will be fine.

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    9. 3.0
      Former Employee, less than 1 year

      Lost Pay

      Jul 25, 2021 - EMT-Basic in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good hourly pay rate for a transport Emergency Medical Technician. Several locations and available shifts to choose that fits what you need

      Cons

      First pay check is a paper check... mine apparently got lost the day they were made. I never received pay for orientation.

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    10. 3.0
      Former Employee, less than 1 year

      Good for experience

      Jul 29, 2021 - EMT-B in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Tons of calls for good experience if you are a new EMT/Medic

      Cons

      -Horrible pay / hours - Supervisors can be rude and/or condescending

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    Viewing 1 - 10 of 1,206 Reviews

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