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American Medical Response Reviews

Updated February 15, 2018
511 reviews

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2.9
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American Medical Response President Edward “Ted” Van Horne
Edward “Ted” Van Horne
120 Ratings

511 Employee Reviews

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Pros
  • The high call volume and wide variety of patients ensures that an EMT has ample opportunity to sharpen their skills (in 15 reviews)

  • Plenty of overtime, you can work as much as you want and make good money (in 10 reviews)

Cons
  • Low pay for working a lot of hours in an area that is expensive to live in (in 39 reviews)

  • Lack of upper management involvement (in 20 reviews)

More Pros and Cons

  1. "Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Medical Response full-time

    Pros

    High paced, stressful but very rewarding

    Cons

    Upper management doesn’t really care about your life outside of work and expect you to put everything aside when they call


  2. "Good starting company to gain experience..."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Medical Response full-time (More than 8 years)

    Pros

    Good starting company to gain experience as an EMT.

    Cons

    Low pay with mediocre benefits.

  3. "Lead Instructor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great staff, great boss, fun

    Cons

    Lots of driving over bay area


  4. "Emergency medical technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Medical Technician in Moorpark, CA
    Former Employee - Emergency Medical Technician in Moorpark, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Medical Response full-time (More than a year)

    Pros

    Ventura division is great and functions like a third service for the county. Haven’t heard the same good things about other divisions.

    Cons

    Some standard private ambulance operations to deal with. Again, ventura division was a lot better than most because of our union.

    Advice to Management

    Keep up the good work Ventura Management.


  5. "Okay company (Mesa AZ)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B in Phoenix, AZ
    Former Employee - EMT-B in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Medical Response full-time (More than a year)

    Pros

    Fairly decent benefits, annual training, free uniforms, flexibility on how job is handled

    Cons

    Poor work culture. Union negotiated wages 25 cents above minimum wage. Union dues taken out without consent. Failed to pay employees on time on occasion.


  6. Helpful (1)

    "EMT-B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT-B in Riverside, CA
    Current Employee - EMT-B in Riverside, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Medical Response full-time (More than a year)

    Pros

    9 sets of uniforms custom fitted for free
    150$ boot voucher every 2 years
    Weather-resistant hazard yellow jacket free
    Blue EMS crash scene helmet free
    Orientation classes such as "how to assist a Paramedic", "how to assist a CCT RN" that provide instruction on how to assist with IVs, 12-Leads, Ventilators, Heart Monitors, CPAP, etc.. all free and required.
    Free renewal classes for every kind of certification they require
    Your day to day partners feel like family because we all are out running calls and doing our best to help each other.

    Cons

    Scheduling Managers do not help out the worker. They need to fill their quotas and that's it.
    Very hard (all but impossible) to get your PTO request accepted
    Shift schedules are mandated by the "BID". A bi-annual bid for shifts based on seniority. plenty of people have been in the division for years and never want to retire. If you area new hire just count on working possibly for a full year on your 20th choice for a schedule-- all the other shifts will be taken by the time you get a chance to throw your pick into it.

    Advice to Management

    Dispatch: Stop moving us in excess of 10 miles for coverage, only to have go back within minutes of our arrival to post. This is extremely frustrating-- we spend half the trip cursing you out in our units. This affects our decisions for the rest of shift-- not clearing hospitals asap, route choices, etc. We are willing to move the world for you if you are willing to change your post habits.


  7. "EMT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT in Hemet, CA
    Current Employee - EMT in Hemet, CA
    Negative Outlook
    No opinion of CEO

    I have been working at American Medical Response full-time (Less than a year)

    Pros

    Good starting environment with plenty of overtime.

    Cons

    Company will invest countless dollars into their equipment, but employees are paid minimum wage.

    Advice to Management

    You will get more long term EMT's and Paramedics if they are paid better. Otherwise they will continue to have a high turn over rate.

  8. "Overworked and underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT-Basic in Monroe, LA
    Current Employee - EMT-Basic in Monroe, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Medical Response full-time (More than 5 years)

    Pros

    Very active 911 system. Plenty of overtime. Transport bonus. Trucks are newer. Equipment seems to be improving. Fire department back up on most calls.

    Cons

    Management does not care about employees, ops supervisor and ops manager are non existent. Over worked although they offer a bonus after so many transports it is not worth it at all. System is always overloaded with calls and never enough trucks. Posting on street corners gets very old and dangerous at times

    Advice to Management

    Step up, show up to work and talk to employees instead of hiding from them. Look at your employees as actual employees and not just another face to make the company number.


  9. "Emt-Basic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at American Medical Response part-time

    Pros

    You get to experience situations for the EMS that most people don't get.

    Cons

    Very hard to get a hold of management whether it be references or to verify you have worked there.


  10. "A good part time job, but lacks the culture where you would want to develop a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT-B in Washington, DC
    Current Employee - EMT-B in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Medical Response part-time (Less than a year)

    Pros

    - The pay is fairly good for a part time job
    - There are so many gaps in the schedule that there is a lot of flexibility - if you want to work, there will always be plenty of shifts and OT to pick up

    Cons

    - Management can be callous and flippent
    - Policies change frequently, little consistency
    - Currently going through major union negotiations
    - Not much room for growth

    Advice to Management

    Work on a consistent message - front line supervisors change a lot and also give different answers, depending on which supervisor is on duty. Try to change the culture so it is more enjoyable to work and so that employees feel like they are recognized for good work.


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