American National Insurance Reviews | Glassdoor

American National Insurance Reviews

Updated February 19, 2017
115 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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American National Insurance Chairman and CEO Robert L. Moody
Robert L. Moody
63 Ratings

115 Employee Reviews

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Pros
Cons
  • Very family friendly staff in the home office (in 4 reviews)

  • Management team is not well trained, they are old school (in 3 reviews)

More Pros and Cons

  1. "Administrative Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Springfield, MO
    Current Employee - Executive Assistant in Springfield, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American National Insurance full-time (More than a year)

    Pros

    Pay and benefits for Springfield, Missouri, are very competitive.

    Cons

    Innovation lags and working environment is very outdated to the point of being depressing.


  2. Helpful (1)

    "Assistant Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Galveston, TX
    Former Employee - Assistant Vice President in Galveston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American National Insurance full-time (More than 10 years)

    Pros

    Challenging projects and effective cross functional teams

    Cons

    Does not incorporate employee suggestions from surveys. Retirement and health benefits. Does not communicate the companies vision of future changes.

    Advice to Management

    Listen to employees suggestions and give them ownership of the company's success through rewards..


  3. "Senior Client Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Client Service Representative in Springfield, MO
    Former Employee - Senior Client Service Representative in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American National Insurance full-time (More than 3 years)

    Pros

    good pay for the area

    Cons

    non flexible, pro communication, very reactive, emotional management


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  5. "Business Analysts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American National Insurance full-time

    Pros

    Great people, flexible hours, good vacation time

    Cons

    Low pay, very corporate culture

    Advice to Management

    Listen to your employees, improve the health insurance


  6. "Horrible experience. ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in San Antonio, TX
    Former Employee - Insurance Agent in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American National Insurance full-time (Less than a year)

    Pros

    Get a take-home paycheck of approximately $500.00 the first week. Started on Monday had my first paycheck by that Friday.

    Cons

    In charge of a "book" or an already established clientele of approximately 200 clients one has to collect from depending when the client wants the agent to visit their place of residence. However, the few that are bad payors take up a good 30 to 45% % of time an agent has to collect from rest of policy holders. Management does not care and insists, in a not so subtle way, that an agent still "badger" these ppl on a daily basis. Also, if, after a period of about 4wks from date of hire the clients already in said book choose to cancel policy that book is in a "decrease" of whatever the premium was and the agent is responsible for replacing that amt. If not, the agent is in a decrease and it is looked at negatively by the company. Also, if a policy holder that pays through their checking acct. defaults on their monthly premium, the agent again has to "visit" these ppl and try and ask or convince these to reinstate their automatic payments and if the reason for the default is because they aren't interested in keeping the policy, then, it is the agents responsibility to "convince " them to stay usually by exaggerating the "benefits" they will be giving up. Some of these clients live as far as Camp Bullis area and Elmendorf.
      During training, which usually lasts about 2 weeks, it's real smooth sailing and is primarily spent in the svc area or "debit' abd no way gives a real picture of what the job truly entails until one has been in a few months. During training time is usually spent collecting and selling. It is very important to understand that, while one us selling and accumulating commissions and does not reap the benefits of that until after about three months, one is getting the previously mentioned take-home pay($500) base pay and, if, one decides not to stay, the company keeps all hard earned commissions.
     Finally, the company expects one to be in every morning from Monday through Friday at 8am during the first year. Also, they "encourage" agents to work Saturdays a few hrs if not they will "ask" why? I also need to mention one is not compensated for gas spent chasing after these payors until the end of the year. The usual amt of time required to do a "good" job and perform the basic duties required by management and company is 12hrs- no matter if management tries to portray otherwise. Remember, one is dealing with sales ppl and management that has learned the art of bs to paint whatever picture they want to reach their and the company's objectives.

    Advice to Management

    Be honest and explain during the interview the complete details of what this job really entails. During the first cpl weeks of in-the-field training explain that the "book" really consists of ppl that pay through the bank and quite a few clients really live a distance from said area- which an agent is required to spend time and gas in going after. Yes, one can call before, but, some clients do not have updated phone numbers nor are they necessarily available at times or days that are "convenient" (after 8pm or/and on Sundays in extreme cases) for an agent with family.


  7. "Needs Major Improvements"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    If you're unemployed and American National offers you a job, take it in the interum until you can get something better.

    Cons

    Management is disrespectful and blames lower level employees for their incompetence. They don't know what they're doing and will not give you the tools or information needed to do the job. Management berates other employees in front of you and will do the same to you within earshot. No one really knows what they're doing. They are all just winging it because there is no formal training of any kind, ever. The software they use is antiquated. There is no structure. Everyone constantly scrambles to fix mistakes at the last minute which causes unnecessary stress. They have taken away the pension plan and sick days. Evaluations are now graded on a bell curve and they find any reason to give employees a 2% raise instead of the standard 5% cost of living increase. Morale is low among employees and management displays lack of integrity.

    Advice to Management

    No advice to management as they will not read this review. If they do, they will not accept responsibility for their actions or lack thereof. They will pass the buck and blame anyone they can for their incompetence. Stop walking around with a scumbag sense of entitlement and actually do something to EARN your title & pay. There are so many more qualified people who can do a much better job than you. Step up and improve your management, organization, communication and people skills. When you change for the better, your employees will change for the better. If management can understand this, then maybe they will see an improvement in performance and work environment. However, this is too complicated for managers and executives to understand and implement and too much for employees to hope for. Treat your employees with respect and train them formally and properly. Use common sense and drop the ego.


  8. "Good luck!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The work hours are great!

    Cons

    Pay raises suck. If you are looking for growth good luck! If you are good at your job they will find a reason to keep you where you are. If you are sick they act like they are ok with the situation but, behind your back they talk about you. Felt obligated to be at work and be sick at the same time. You can't get a straight answer from anyone! Good luck getting hired back when you leave! Next to impossible!

    Advice to Management

    Be respectful, and understand some people can't help it that they are sick. Accommodate people with disabilities. Not everyone is healthy all the time.


  9. "Invisible ceiling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Analyst II in Galveston, TX
    Current Employee - Senior Programmer Analyst II in Galveston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American National Insurance full-time (More than 3 years)

    Pros

    Anico offer flexible work hour. The onsite cafeteria is at home office is nice to have. I can not think of anything else.

    Cons

    Manager pet and favoritism is a huge success and promotion factor. There is no incentive for hard work. Benefit could be better and annually bonus would encourage employee to work hard and passion for their job. Annual evaluation only base on manager and team lead input. Only favorite one get recommend for promotion and salary adjust.

    Advice to Management

    Pay attention to your team member because they are the one actually doing the work and feed idea and suggestion to team lead and manager. Recognize their hard work and accomplish more often.


  10. "great job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment Processor in Springfield, MO
    Current Employee - Payment Processor in Springfield, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a great company. There is so much opportunity to advance in your career.

    Cons

    The health insurance is a little high

    Advice to Management

    Get to know your employees


  11. "customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Owatonna, MN
    Current Employee - Customer Service Representative in Owatonna, MN
    Recommends
    Approves of CEO

    I have been working at American National Insurance full-time

    Pros

    Company with integrity. Caring about the client is above all

    Cons

    I cannot, I really live my job

    Advice to Management

    Keep doing what you're doing. You have great respect .



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