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American National Insurance

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American National Insurance

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American National Insurance Employee Reviews about "upper management"

Updated Dec 1, 2021

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Found 21 of over 605 reviews

3.7
67%
Recommend to a Friend
81%
Approve of CEO
American National Insurance President and CEO James Pozzi (no image)
James Pozzi
184 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great people to work with(in 47 reviews)
  • "Benefits are good.(in 33 reviews)
  • "Great work life balance and a very family oriented company.(in 23 reviews)
  • "Flexible hours to spend doing the things you like to do.(in 14 reviews)
  • "This is one of the best work environments I have ever been apart mainly because of the people that you work with.(in 8 reviews)
Cons
  • "Low pay but not bad for the area(in 42 reviews)
  • "Management is poor.(in 32 reviews)
  • "There is no formal training program besides watching videos.(in 18 reviews)
  • "Salaries start low and grow slow.(in 14 reviews)
  • "They don’t care about customers all they care is about writing policies they oversell, when they could just add to the policy, and managers always talk bad about other agents in front of other agents.(in 13 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of American National Insurance and is not affected by filters.

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Reviews about "upper management"

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  1. 2.0
    Current Employee, more than 5 years

    Do you like pain?

    Nov 1, 2017 - Anonymous Employee in Glenmont, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are some hard working people who are trying. Easy to rise up in several departments if you’re motivated because the salaries are so weak it’s tough to attract good people. It’s a lot like Club Med. You can see people walking around the building’s parking lot all hours of the day and nobody says anything (Yay wellness!!!) It seems to keep succeeding in spite of its senior managers.

    Cons

    Slowly disappearing benefits Need to squabble over money constantly Upper Management doesn’t make decisions (nobody wants to be wrong) Too many catchy acronyms that are soul killing and meaningless. ACE is the flavor of the year, nice aiming point but a complete joke when this place is steeped in processes that make zero sense and are not agile, collaborative or engaging.

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    8 people found this review helpful
  2. 4.0
    Current Employee

    Good insurance, terrible billing.

    Mar 28, 2022 - Sales Representative in Shreveport, LA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good insurance and great service

    Cons

    Terrible billing system and upper management.

    Be the first to find this review helpful
  3. 1.0
    Former Employee

    Archaic Company

    Jan 8, 2020 - Insurance Agent in Martinsburg, WV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You are your own boss

    Cons

    Archaic applications/system, no assistance from colleagues in creating leads. No help from upper management. Spending tons of your own money for computer, printer, office equipment, etc. Wear & tear on your auto. Tons of cold calling

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    1 person found this review helpful
  4. 3.0
    Current Employee, more than 1 year

    Career Development Trainee

    Oct 2, 2018 - Anonymous Employee in Galveston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Coworkers are great, holidays off and the shorter hours are nice.

    Cons

    Terrible pay. Upper management is corrupt and doesn't listen. CDTs don't get floating holidays or benefits until you reach at least a year of working.

    2 people found this review helpful
  5. 3.0
    Current Employee, more than 3 years

    Good job but needs work

    Aug 27, 2021 - Case Manager in League City, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They offer 15 days of pro rated PTO as soon as hired. 3 floating holidays (basically PTO but without the name) Work is steady Currently offering flex schedules

    Cons

    - Lack of communication between upper and lower management. - Poor yearly raises for most lower level employees, even when extra responsibilities have been added to workload. - Management picks and chooses favorites. - The company no longer hosts employee appreciation events or give employees free merch (t-shirts, lanyards). - Health benefits are crap for the price we are paying. - Lack of disciplinary actions. Supervisors give their “favorites” too many chances to “fix” the same mistakes over and over again or go through the same training multiple times even when it is making other employees work load greater. - lack of recognition and credit to employees

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  6. 2.0
    Current Employee

    Good for a while until you get something better

    Aug 19, 2016 - Associate in Springfield, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Coworkers are great, holidays off and the shorter hours are nice. Some of the agents are great. Ability to advance within the department or go to a different department. I'd recommend as a stepping stone - not as a career.

    Cons

    Terrible pay. Upper management is corrupt and doesn't listen. Training takes a year, and with the high turnover, a unit is almost never full for long. One of the systems we use is super old and creates unnecessary work. Some agents get their way, despite the company wanting to be 'fair'.

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    2 people found this review helpful
  7. 2.0
    Current Employee, more than 1 year

    It's a job

    Jan 11, 2016 - Attorney in Galveston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Interesting work, pays for certifications, nice co workers, good work experience, 7.5 official work day, paid time off, casual Friday's

    Cons

    Poor mid and upper management, no competent strong leaders, every one is treated differently and has different expectations for their work.

    4 people found this review helpful
  8. 1.0
    Former Employee, more than 10 years

    Good for a temp job

    Oct 22, 2014 - Claims Representative in Springfield, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits, great coworkers.

    Cons

    Top down management. You're given too much to do with the criteria given and upper management doesn't want reasons when it's not done.

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    2 people found this review helpful
  9. 1.0
    Former Employee, more than 5 years

    Last resort kinda job

    Jul 9, 2015 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Paid training for someone looking to enter the industry. Will pay for continuing education. Lower level managers seem to care about their employees.

    Cons

    Plan to be stressed and overworked. On top of that its one of the lower paying companies in the industry. Extremely high turnover, which really just makes the problem worse. Management always appeared afraid like they were on the chopping block. Upper management tried to appear to have an open door policy but were very disconnected and unapproachable. Not a very caring company, just another corporation.

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    4 people found this review helpful
  10. 3.0
    Current Employee, more than 3 years

    ANICO - Family of Companies

    May 10, 2017 - Associate Manager in League City, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits with strong 401k plan and plenty of vacation time for new employees just starting out, strong job security in the right department, growth potential for hard workers

    Cons

    Very poor salaries, there is some disorganization in most areas, there is high turnover in the lower ranks which lead to poorly trained units and staff which in turn results in very micro-managing upper management. The customer service is very poor and the amount of agents leaving the company nearly equals the new ones coming in

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    5 people found this review helpful
Viewing 1 - 10 of 21 Reviews

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American National Insurance Photos

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American National Insurance photo of: Yearly Trip to Hotel Del, San Diego, CA
American National Insurance photo of: Kelly Chapman, case manager, LNB took a beautiful picture of the Galveston office at sunrise.
American National Insurance photo of: To recognize all the hard work the Agent Experience team has accomplished, a lunch was held in their honor in Springfield! Kudos to Jeff Vale for providing the delicious BBQ meats!
American National Insurance photo of: Charlotte Buscha, supervisor, Health Customer Service took her new puppy Poppy for a walk right in front of the Springfield office after she picked her up in Rogersville from Ozark Mountain Tervurens.
American National Insurance photo of: Jazminn Motley, advanced case manager, Life New Business got engaged on her vacation in St. Lucia! The Life New Business team in Albany decked out her desk in tropical, engagement decor while she was
American National Insurance photo of: The MLA team including Melissa Poor, Shirley Broussard and Barbara Falkenhagen are ready to take flight to the Bahamas for the 2022 MLA Conference.
American National Insurance photo of: Trainings
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