American Public University System Reviews | Glassdoor

American Public University System Reviews

Updated January 6, 2019
210 reviews

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2.6
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Dr. Wallace E. Boston
74 Ratings

Employee Reviews

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Pros
  • "The pay was not great but being able to work from home outweighed the low pay" (in 25 reviews)

  • "Management understands work-life balance" (in 9 reviews)

Cons
  • "Very low pay by industry standards" (in 13 reviews)

  • "Some Travel and need PhD for full time work" (in 9 reviews)

More Pros and Cons

  1. "Great Peaplo to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Temp in Charles Town, WV
    Former Employee - Finance Temp in Charles Town, WV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Public University System full-time (Less than a year)

    Pros

    Good managment. They provided excellent training. They have great people working for this company. They are not only excellent professionals, but are also excellent coworkers.

    Cons

    No chance of getting a permanent position.

    Advice to Management

    Should try to keep talent people as part of your team.


  2. "Adjunct Math Professor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Charles Town, WV
    Current Employee - Anonymous Employee in Charles Town, WV

    I have been working at American Public University System part-time (More than 10 years)

    Pros

    Get to keep up with the most up to date teaching strategies

    Cons

    There are no cons that I can think of.

  3. "Pretty Nice Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charles Town, WV
    Current Employee - Anonymous Employee in Charles Town, WV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Public University System full-time (More than 8 years)

    Pros

    Flexibility, Free Education, Telecommuting, Co-workers

    Cons

    Raises, The Future of the Company


  4. "Great company; flexible schedules"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Public University System full-time

    Pros

    I enjoy the flexibility that this company offers. I know not all departments allow it, but some do. The benefits are good but for a family they are expensive. You can accrue ample time off and I like that you get sick in addition to vacation. Most places have moved to a PTO system across the board.

    Cons

    Some management can be archaic in their thinking. Need to step outside of the box now and then. Need younger board members to help drive the company to the next level and keep up with demands.


  5. Helpful (3)

    "Faculty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Faculty
    Current Employee - Faculty
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Public University System part-time (More than 8 years)

    Pros

    Ability to work remotely.

    Cons

    Log in requirements for classes. Can not be away from the classroom more than a day. So if you have classes back to back, you can go months without two days off. Pay has not changed in over a deaded and the leadership does not address it.

    Advice to Management

    Pay your facility and give at least the cost of living increases from time to time. Over a decade with not raise shows you do not care for the people that make you your money. Question for management, have you gone a decade with no raise?


  6. Helpful (6)

    "Admissions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charles Town, WV
    Former Employee - Anonymous Employee in Charles Town, WV

    I worked at American Public University System full-time (More than 3 years)

    Pros

    Remote work capability either full time or three days a week.

    Cons

    Several managers by their own admission are not gainfully employed and therefore have not been properly educated for their current positions. It's important for mangers to have actually studied management because there's a science to it that just cannot be completely utilized without the formal education.

    Advice to Management

    Understand that front line employees control the bottom line. The missed opportunities to stand up for the front line employees when it came to the raises and benefits and the hour paid lunches that are now long gone are what has been sending the department and the company in the wrong direction. Since employees are never going to make more money there, they should at least have that paid lunch time back because it makes it appear as if upper management actually cares about their employees. Its obvious that the change with lunch was for taking advantage of the employees by gaining an extra hour of work from each employee. Don't even get me started about the forced schedule changes, who does that and thinks its actually going to turn out well? It's obvious today that it wasn't worth it. There should be laws to protect employees from being hired under specific terms and then years later someone new coming in and changing those terms and crippling what was once a good company to work for.


  7. Helpful (4)

    "Overall poor IT org"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Staff in Charles Town, WV
    Former Employee - IT Staff in Charles Town, WV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Public University System full-time (More than 5 years)

    Pros

    The paycheck clears. Good 401k

    Cons

    Poor management, no people skills, They think everybody is skilled to do everything but instead junior people are in manager positions. Organization is oppressive.

    Advice to Management

    See reality.

  8. Helpful (15)

    "Run, run for your life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at American Public University System full-time

    Pros

    The benefits like insurance, etc. are great if you're willing to pay the extra premium for the good coverage. The vacation/sick/holiday leave is good too.

    Cons

    In less than a year this place went from an amazing company to work for with great values and inclusive culture to a heaping dumpster fire. I always thought APUS would be immune to the corporate culture of trying to force long-term employees out to hire cheaper, newer labor willing to work worse hours but here we are today and that's exactly what has been happening.

    This place has become a revolving door of people coming, staying for 3-6 months and realizing it sucks, then leaving once they find a better job with normal hours. The few long-term people who have been here for more than a couple years are also leaving because more work and expectations are being dumped on them. Managers have dozens of people on their teams and are overworked as well. We lost a ton of people in the last year due to multiple circumstances so everyone left is expected to just make sacrifices because they either won't or can't hire people to fill in the places. People tend to make it to the job interviews, find out what the position requires, then run screaming out the door. The only ones willing to take the jobs and shifts are kids fresh out of college who need the resume experience.

    There were rumors that certain CEOs were trying to kill off most of the company so that it could be bought out by a bigger name for-profit college system. I didn't want to believe it, but that's the only logic I can see behind all these changes outside of just a flat out drive for money at the expense of experienced employees that know the educational policies.

    Unless upper management does something quick, this place is just going to keep up this rapid death spiral and end up as a penny-stock begging for scraps from some bigger company to buy it out and try to salvage at least some of what was originally built by the founding presidents and deans. What a disgrace. They're really trying to highlight the 'for-profit' aspect of what should be a respected institute of higher education that prioritizes student success over squeezing every last dollar out of everyone by running the place as ramshackle as possible to keep overhead costs low and profits for shareholders high.

    Oh, and don't expect any sort of upward movement in terms of positions or promotions. Anything like that is a rarity, and if they do post a position they already know who they want so good luck with that.

    Advice to Management

    Learn to stand up for yourselves and your employees. You all are a big part of the problem, and you reap what you sow. And stop acting like the employees in your 'call center' (as you now refer to our student facing departments) should be grateful they have a job. That's a horrific attitude to have, and definitely shows how upper management intends to continue taking advantage of this area's lower labor costs and at-will employment.


  9. Helpful (4)

    "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Academic Advisor
    Former Employee - Academic Advisor
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Public University System full-time (More than 10 years)

    Pros

    Telecommuting policy is a great benefit.

    Cons

    Treats employees like children


  10. Helpful (5)

    "Low Pay, More Work"

    StarStarStarStarStar
    Current Employee - Part-time Instructor
    Current Employee - Part-time Instructor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Public University System part-time (More than 8 years)

    Pros

    The ability to work online from home.

    Cons

    Same pay for the last eight years, but work load has greatly increased. We used to have to reply to 1/3 of the students each week, and now it is half, plus we must be present in the classroom one day on weekends. Very low pay by industry standards. The courses are full of errors that embarrass the instructor, and require extra work to fix. Administrators have been quitting -- not a good sign for the health of the company.

    Advice to Management

    Respect your employees by at least giving cost of living increases.