American Red Cross "upper management" Reviews | Glassdoor

American Red Cross Reviews

Updated Dec 24, 2019

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3.3
53%
Recommend to a Friend
66%
Approve of CEO
American Red Cross President and CEO Gail McGovern
Gail McGovern
1,278 Ratings
  1. Helpful (4)

    "ARC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Telerecruiter in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook

    I worked at American Red Cross full-time

    Pros

    I loved the job itself an the people I worked with on the heart of ARC. I love interacting with the donor.

    Cons

    Upper management is bad. They worry about the money not what the ARC stands for. They dont care one thing about the patient's, the donor's, or their workers. All they seemed to worry about was number and dollar signs in there heads.

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    American Red Cross2016-06-18
  2. "Ok company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Specialist in Columbia, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Red Cross

    Pros

    The people you work with are great

    Cons

    Upper Management is horrible they do not care about you only numbers.

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    American Red Cross2016-06-24
  3. "Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Red Cross

    Pros

    Helping people was very rewarding and working with hospitals to provide blood product as needed was also rewarding

    Cons

    High expectations from upper Management. Very difficult to balance work and life with ongoing schedule changes. Difficult to advance out of the current role.

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    American Red Cross2016-05-21
  4. Helpful (5)

    "Workplace bullying & hostile work environment at its finest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Red Cross full-time for more than a year

    Pros

    Saving lives, meeting caring people in the community, am I at the 20 Word minimum yet? Volunteers are sweet, sweet people and the board of directors are great people.

    Cons

    No leadership, no training, abusive & hostile work environment. A district manager who won't respond to emails, won't answer phone calls, who belittles their employees and has NO CLUE HOW TO DO THEIR JOB. Upper management is only worried about checking a box and making sure their high six figure salaries & bonus are secure. No local support. No local HR. No local Communications person- you can't run Louisville from Nashville. You will be thrown under the bus at a moments notice. If you are their best rep you are treated like their worst rep. Management is completely out of touch with their reps and what a donor recruitment account manager actually does. No employee moral, nothing to foster a positive healthy work environment. The only sign of appreciation you will receive is a $1 scratch off lottery ticket at Christmas. Random & inconsistent performance evaluations, no rep rankings. The expectations change daily. There is NO WAY to know how to do your job because it changes weekly/daily (literally). Expectations is that you will shut up and not say a word. You will take the verbal abuse. You will tolerate having your goals raised and logistically, it is IMPOSSIBLE for everyone to achieve the goals set forth. That is how they save money. Screwing their reps out of their monthly incentive is actually a directive so that the company can save money. 40% of your income is based on achieving goals that are unattainable, compensation plans that change quarterly, or month-to-month, a completely divided company- collections on one side (no leadership) and donor recruitment on one side (no leadership). Management takes no responsibility. It is a constant blame game, holding someone else accountable, passing off the workload. Management doesn't want to make any changes that would require them to make a decision or be accountable. No one would think that the American Red Cross, the largest most recognized humanitarian organization would treat their employees this way. Inconceivable. Absolutely inconceivable. And it keeps getting worse and worse and worse.

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    American Red Cross2016-06-04
  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at American Red Cross

    Pros

    Good mission and good staff

    Cons

    Upper management not in touch

    American Red Cross2016-04-13
  6. Helpful (2)

    "PHSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Red Cross full-time

    Pros

    Work schedule flexibility. Relationships with many co-workers. Great vacation day policy.

    Cons

    Way too metric-driven. A toxic, hostile work environment. RIF's every 6 months or so. Upper management is clueless as to what happens in the field. Employees are threatened on a regular basis with disciplinary action if not meeting their revenue goals and/or metrics. Been in the workplace for some time...never seen anything like this. Too much ex-AT&T management influence.

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    American Red Cross2016-04-22
  7. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Disapproves of CEO

    I worked at American Red Cross full-time

    Pros

    Helping people. Honorable mission. Many wonderful co-workers.

    Cons

    Management-heavy with little concern for employees all around. Favoritism for lazy, unethical employees causing good people to leave, manager disconnects, ever-changing processes, constant budget cuts, frequent layoffs and employee turnover, poor office morale. Employees who express concerns are told by condescending upper management individuals to "just be happy you have a job" and problems are rarely dealt with or resolved. HR consistently backs bad managers and hides behind old, tired policies that are not distributed or enforced equally within the organization. ENGAGE survey is a joke.

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    American Red Cross2016-05-13
  8. Helpful (2)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook

    I have been working at American Red Cross

    Pros

    Flexibility in your daily schedule

    Cons

    Organization is on a continued downward trend. Blood business is losing money, which means layoffs will continue. Upper management often seems in disarray. This is billed as a sales position, but you are limited in your ability to schedule blood drives by management.

    American Red Cross2016-04-14
  9. Helpful (2)

    "Donor recruitment account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Red Cross full-time

    Pros

    Good benefits starting out. Flexible schedule. Making a difference helping others through type of work done. Great mission.

    Cons

    High turnover. Employees stretched thin. Constant change. Upper Management setting unrealistic expectations. Lots of reporting and paperwork.

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    American Red Cross2016-04-09
  10. Helpful (1)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Red Cross for more than a year

    Pros

    Believed in the mission and the department was a family atmosphere. For a non profit company the pay is very good.

    Cons

    Upper Management is awful. Caddy and controlling women that make the atmosphere intolerable.

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    American Red Cross2016-03-20
Found 119 reviews