American Student Assistance Reviews | Glassdoor

American Student Assistance Reviews

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Found 100 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
80%
Approve of CEO
Jean Eddy
7 Ratings
Pros
Cons
More Pros and Cons
  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior QA Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Student Assistance full-time for more than 8 years

    Pros

    Good work life balance and good work culture

    Cons

    Unclear future due to re-organizations

    American Student Assistance2019-03-04
  2. "Review based on my experience under different business model"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA

    I worked at American Student Assistance full-time for more than 19 years

    Pros

    Great Benefits, Great Location, Great work / life balance

    Cons

    Change in business model, limited growth potential.

    American Student Assistance2019-03-11
  3. Helpful (1)

    "Poor company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Student Assistance

    Pros

    The staff are childish and think they’re still in high school. People get fired randomly so everyone keeps their resumes updated. You’ll burn out quick or get fired before your pension kicks in.

    Cons

    The people and working weekends.

    Advice to Management

    We shouldn’t have to harass people about their student loans on Sundays. Fix it.

    American Student Assistance2018-12-16
  4. "Education Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook

    I worked at American Student Assistance for more than 5 years

    Pros

    The company has a great work life balance

    Cons

    no real room for upward mobility

    American Student Assistance2018-11-30
  5. Helpful (1)

    "American Student Assistance review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Production Control Analyst in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Student Assistance full-time for more than 8 years

    Pros

    good salary, good location, good benefits, good people to work with

    Cons

    many layoffs, business restructuring, unclear objectives

    Advice to Management

    there has been great instability the past few years and a new business plan is not clear

    American Student Assistance2018-11-25
  6. Helpful (2)

    "A once great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Student Assistance part-time for more than 19 years

    Pros

    Good Mission and good work life balance.

    Cons

    Lots of layoffs. Shrinking workforce

    American Student Assistance2018-11-11
  7. Helpful (1)

    "Dedication to Employees has declined"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Student Assistance full-time

    Pros

    Staff is extremely knowledgeable and very team focused. The people made it an amazing place to work for 10+ years. A recent change in mission sounds very promising and can do a lot of good for today’s students.

    Cons

    There’s been a high number of staff turnover which includes key areas of leadership - a result of layoffs and voluntary departures. This has deeply affected the organization. Prior to my own departure, there was an overwhelming sense of feeling undervalued. Motivating factors to want to continue amazing work were no longer present.

    Advice to Management

    It would benefit the company to get back to an employee first mindset. Simple changes to make everyone feel included and appreciated makes a huge impact by increasing staff pride. Knowing upper management cares and is invested in you as an employee creates necessary passion to have employees invested in the company. It has to come from the very top and it’s gotta start with the CEO.

    American Student Assistance2018-11-11
  8. Helpful (3)

    "Was A Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - I T in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Student Assistance full-time for more than 8 years

    Pros

    The people are great. Benefits can't be beat. I was able to work from home.

    Cons

    Restructuring and layoffs due to lack of a clear plan for generating revenue.

    American Student Assistance2018-09-13
  9. "A good place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Web Developer in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Student Assistance full-time for more than 5 years

    Pros

    Good management Good benefits Possible to work from home Good location Commuter reimbursement

    Cons

    Future is unclearly They are working on a new business plan

    Advice to Management

    Keep up the good work

    American Student Assistance2018-06-08
  10. "Great benefits, wish there was more company directions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Student Assistance full-time

    Pros

    Benefits are hard to beat.

    Cons

    Lots of layoffs, no directions for new products and revenue

    American Student Assistance2018-06-21
Found 100 reviews