American Student Assistance Reviews | Glassdoor

American Student Assistance Reviews

Updated January 23, 2017
77 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
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John Zurick
3 Ratings

77 Employee Reviews

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Pros
Cons
  • Several lay-offs due to changes in the business model (in 3 reviews)

  • ASA needs to get over this fear if they are going to stay afloat during these changes to the student loan industry (in 3 reviews)

More Pros and Cons

  1. "Loan Rehabilitation Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Rehabilitation Specialist in Malden, MA
    Former Employee - Loan Rehabilitation Specialist in Malden, MA

    I worked at American Student Assistance (More than 3 years)

    Pros

    Good holiday bonuses Parties FLMA etc.

    Cons

    Nothing major pretty good company


  2. "Utilize front line employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Student Assistance full-time

    Pros

    Great family atmosphere, focus is really put on helping student borrowers do what is best for them even if it's not best for business.

    Cons

    The company's new direction of providing education debt management services to borrowers is a great idea but is being handled in a poor way, the company is trying to run a start up company the same way it ran the federal student loan side of business which is causing the development of the new line of business to grow very slowly.

    Advice to Management

    Focus on the new line of business and get someone in there to help grow it that is not associated with the government side of business. Also utilize your front line assets of your associates on the phones, the people that have been there for years handling these calls have some great ideas on how to grow the business utilize them!


  3. "My opinion"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Student Assistance full-time

    Pros

    There is a positive and supportive community

    Cons

    there is little room for growth within company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "HR Business Partner"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    Pros

    Excellent benefits, work life balance, generous paid time off. Great HR team.

    Cons

    Several lay-offs due to changes in the business model.


  6. "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrave Assistant in Boston, MA
    Former Employee - Administrave Assistant in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Student Assistance full-time

    Pros

    Excellent company to work for. Very caring about employees and has excellent benefits.

    Cons

    The company is going through changes. Former president retired after about 30 years at the helm..

    Advice to Management

    Continue with the great job you do, keeping employees informed and acknowledging their value.


  7. "Product Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, people, experience, work/life balance

    Cons

    Salary, not much opportunity for advancement

    Advice to Management

    Look for opportunities to hire among the talented and faithful employees you have in house.


  8. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Framingham, MA
    Former Employee - Anonymous Employee in Framingham, MA
    Approves of CEO

    I worked at American Student Assistance (More than a year)

    Pros

    Management treated people fairly. On some very interesting and challenging projects.

    Cons

    No real negatives to report.


  9. "Software Engineer Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Student Assistance part-time

    Pros

    1. Work life balance.
    2. People are nice.

    Cons

    1. Don't have good training program to new guy
    2. Slow on movement

    Advice to Management

    Nothing


  10. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Student Assistance full-time

    Pros

    One of the best places I've ever worked. Very understanding and flexible.

    Cons

    More professional advancement opportunities.

    Advice to Management

    Conduct more opportunities for employees to interact across departments.


  11. "Great Company, Unstable Future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The people at ASA make the company. Best company culture I've ever experienced.

    Cons

    The business model is extremely unstable, they need to find a solution quickly.

    Advice to Management

    Stop wasting money on these little SALT promos and get a good mobile app going, that is where your audience is.



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