American Support Reviews | Glassdoor

American Support Reviews

Updated May 18, 2017
83 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Matt Zemon
29 Ratings

83 Employee Reviews

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Pros
Cons
  • Upper management is VERY unorganized (in 6 reviews)

  • Low pay with no potential to move up dead end job (in 4 reviews)

More Pros and Cons

  1. "Good company to work for"

    Star Star Star Star Star
    Current Employee - Sales Agent in Jacksonville, FL
    Current Employee - Sales Agent in Jacksonville, FL
    Recommends

    I have been working at American Support full-time

    Pros

    You can work 40 hours per week and get overtime if you come to work every day and do your job. Supervisors are helpful and you have online guides to show you what to do when speaking with customers - need to be friendly.

    Cons

    You have to be willing to work nights and weekends, but the hours are there.

    Advice to Management

    None

    American Support Response

    Jun 6, 2017 – Executive Director of Professional Services

    Thank you for being a member of the Bernard/American Support team. We have increased staffing in our Jacksonville call center and have plenty of sales and customer care opportunities for agents who ... More


  2. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Holly Hill, FL
    Former Employee - Customer Service Representative in Holly Hill, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros to this job what so ever.

    Cons

    Terrible system to try and work on with only one screen/monitor. No lights in the parking lot at night, no real security, dirty bathrooms, toilets don't flush, no dress code, people wearing slippers, not a good place to work and they are not professional. Low pay with no potential to move up dead end job.

    Advice to Management

    Clean up your Holly Hill office!!! Put lights in the parking lot for night workers, don't allow smoking in the parking lot right by the front door, require id badges for security on all workers, have a dress code, replace toilets with ones that work, provide paper towels, empty trash cans in the bathrooms, clean the floors in the building, Deplorable conditions.

    American Support Response

    Oct 8, 2016 – Executive Director of Professional Services

    Thank you for being a previous member of the Bernard/American Support team. Your experience is unlike most of our Holly Hill call center employees as we offer competitive wages and the ability to ... More

  3. "Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Holly Hill, FL
    Current Employee - Anonymous Employee in Holly Hill, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at American Support full-time (More than a year)

    Pros

    Employees are very friendly and helpful for the most part

    Cons

    Shift time is awful..11:00 am - 9:00 pm, low pay, benefits are less than desireable

    Advice to Management

    Not much opportunity to move into a higher position

    American Support Response

    Sep 22, 2016 – Executive Director of Professional Services

    Thank you for being a member of the Bernard/American Support team. We promote a "team environment" where everyone works together to help us all succeed. We are an outsource call center and the work ... More


  4. "Changed their company name to Bernard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales in Holly Hill, FL
    Former Employee - Outbound Sales in Holly Hill, FL
    Doesn't Recommend
    Negative Outlook

    I worked at American Support full-time (More than a year)

    Pros

    Commute if you live nearby, fresh air all over the place, bathrooms with toilets only, a water fountain, and chairs.

    Cons

    No chance for promotion, no decent training or job rotation. You get stuck in one spot unless you become best friends or are dating the managers. The supervisors are rude, pushy and stonewall any and all suggestions from employees. They will tell you to do something a certain way and later tell you they never said that. They will "sell" you an answer that puts all the blame on you and tell you to get back on the phones becaus you will get in trouble for not dialing enough. One day their focus is on call quality, and the next day it's sales dollars, and the next it's dial more numbers faster. They don't know what they're doing. They do not test employees for drugs. I don't think there is a sober staff member who would pass one if they did. You will know it when you go outside on break time some employees go hide in the bushes for a few minutes or right in their cars. Managers talk and warn everyone about it but do nothing. They prefer to have docile stoners who won't challenge their comical management practices. The bathrooms are disgusting and not fit for a dog and no one cares.

    Any reviews on here that are positive, are bogus senior management decoys. That is why they have changed their name to Bernard. They have ruined the American Support brand name and are trying to run away from it. So now they can truly say 'I never said that. It was American Support. We are Bernard.'

    If you are desperate enough to have to work here, get a few paychecks and run.

    Advice to Management

    Supervisors dating sales reps who then get promoted to supervisors is sickening favoritism. This does not demonstrate a fair, professional job atmosphere.

    American Support Response

    Sep 22, 2016 – Executive Director of Professional Services

    Thank you for being a previous member of the Bernard/American Support team. We changed our name from American Support to Bernard in June 2016, as we can now offer our clients a full range of ... More


  5. "Regretful Employment?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Telesales Agent in Miami, FL
    Former Employee - Inbound Telesales Agent in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Support full-time (Less than a year)

    Pros

    You work from home (that's about it really.)

    Cons

    * Constant pressure to "raise the customers monthly bill on every call".
    * The politics.. (if you aren't one of the higher up's you feel like just another #.)
    * The higher up's.. (don't expect much help if needed) which further adds to the stress.

    Advice to Management

    Care about your employees.. Don't simply pretend to.

    American Support Response

    Sep 22, 2016 – Executive Director of Professional Services

    Thank you for being a member of the Bernard/American Support team. We have employees working in our call centers as well as working remotely from home. We are an outsource call center that provides ... More


  6. Helpful (2)

    "Not much opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Support part-time (Less than a year)

    Pros

    Work from home environment seems to be a trade up from the traditional workplace environment. Saving on commuting costs are possible with a remote position.

    Cons

    This concept is no longer novel. The low pay for work that is compensated much more generously in a traditional workplace doesn't make sense since remote work opportunities abound in the current digital climate.

    Advice to Management

    If you want to keep and maintain quality employees instead of a training mill of unskilled workers or people desperate to try to balance a job with family life, why not invest in your people?

    American Support Response

    Jun 14, 2017 – Executive Director of Professional Services

    Thank you for being a previous member of the Bernard/American Support team. We currently have agents working remotely from home as well as in our call centers. Bernard offers our employees a ... More


  7. "Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Holly Hill, FL
    Former Employee - Sales Executive in Holly Hill, FL
    Recommends
    Positive Outlook

    I worked at American Support full-time (More than a year)

    Pros

    Working from home is an option; a good method of call flow script;helpful employees; full time

    Cons

    Managers scarce; they definitely use the "fire at will" approach

    Advice to Management

    If someone is doing something wrong, show them the right way in detail and demonstration

    American Support Response

    Jun 14, 2017 – Executive Director of Professional Services

    Thank you for being a previous member of the Bernard/American Support team. We do have agents working remotely from home, but most of our agents work in the call center. Agents utilize scripts and ... More

  8. Helpful (3)

    "Third Party vendor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Daytona Beach, FL
    Former Employee - Outbound Sales Representative in Daytona Beach, FL
    Doesn't Recommend
    Negative Outlook

    I worked at American Support full-time (More than a year)

    Pros

    Growing Company that needs more help.

    Cons

    They don`t have the right management in place to grow the company.

    Advice to Management

    They need to branch out .

    American Support Response

    Jun 14, 2017 – Executive Director of Professional Services

    Thank you for being a previous member of the Bernard/American Support team. Our company continues to grow in 2017 and we have agent and leadership opportunities available in our Jacksonville call ... More


  9. "Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Representative in Holly Hill, FL
    Current Employee - Outbound Sales Representative in Holly Hill, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Support full-time (More than a year)

    Pros

    They call it like it is... Telesales to folks who aren't ready for a call. Good news is that I can pay my bills now.

    Cons

    Would be easier to have customers say yes but this is sales.

    Advice to Management

    Keep growing and doing what u do.

    American Support Response

    Jun 14, 2017 – Executive Director of Professional Services

    Thank you for being a member of the Bernard/American Support team. Telesales agents contact existing customers and sell them on the benefits of upgrading their services while providing an excellent ... More


  10. "Outbound Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Daytona Beach, FL
    Former Employee - Anonymous Employee in Daytona Beach, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at American Support full-time (More than a year)

    Pros

    being able to help customers out with their needs and making sure that they have the best package for their family.

    Cons

    getting cursed out every time.

    American Support Response

    Jun 14, 2017 – Executive Director of Professional Services

    Thank you for being a previous member of the Bernard/American Support team. Telesales agents contact existing customers and sell them on the benefits of upgrading their services while providing an ... More


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