American Water Reviews | Glassdoor

American Water Reviews

Updated February 13, 2019
287 reviews

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3.2
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American Water CEO Susan Story
Susan Story
124 Ratings

Employee Reviews

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Pros
Cons
  • "There is a temporary negative related to so much work to do that existing employees must control themselves to maintain a healthy work/life balance" (in 19 reviews)

  • "Upper management needs to come in and investigate how management is running its office in Plainfield" (in 17 reviews)

More Pros and Cons

  1. Helpful (2)

    "Tech I Client Support ITS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (Less than a year)

    Pros

    • Functions as System Administrator for multiple systems. Successfully manages software application deployments for all workstations. Created partnership with IT teams in regards to application and windows environment access for all employees within the company.
    • Add or remove PCs form the system, reset users Windows login and Outlook login passwords in Active Directory. Also, we resolved Work orders/Incidents tickets via Remedy; Highest task closure rate/Incident Resolution rate on the team.

    Cons

    A lot of calls every day


  2. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fitter in Jeffersonville, IN
    Current Employee - Fitter in Jeffersonville, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water part-time (More than a year)

    Pros

    Great management team. Willing to work with schedules.

    Cons

    Not alot of room for growth

  3. "Big organization undergoing change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Support Specialist
    Current Employee - Operations Support Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    The people, culture, savvy CEO

    Cons

    Continual change as they work to re-position the organization
    Frequent technology changes/implementations since SAP

    Advice to Management

    Growth & development opportunities for professionals/individual contributors is lagging.


  4. Helpful (4)

    "Change is hard, but do it or die."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology and Innovation in Camden, NJ
    Current Employee - Technology and Innovation in Camden, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (Less than a year)

    Pros

    This is a forward-looking company that is trying to change how utilities do business. It has the stability of a large corporation, but the feel of a start-up. There is tremendous growth potential and the benefits are outstanding. The company is not perfect - how could anything that large and complicated be so? However, there is a clearly defined culture, and the expectations are that you will be a person that is not content to sit back and be told what to do. It is also a fairly flat company - there are only three steps from me to the CEO (and I have no special title). The do/say ratio at American Water is the closest to one that I've ever seen at a large institution. To succeed here, you must be willing to 'fail fast' and take risks. Further, effort alone is not enough, you must produce tangible results.

    Cons

    Very minor, but the division that I joined suffered something of a purge in the last two years. There is some resentment and jealousy towards new employees by the old guard. However, they lost close friends and colleagues and it is understandable. I expect that as time goes on and success comes our way, this will ameliorate over time.

    Advice to Management

    Stay the course.


  5. "Solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Company
    Current Employee - Service Company
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Plenty of opportunities for advancement. Co-workers are generally helpful and friendly.

    Cons

    Some managers are hard to work for.

    Advice to Management

    Find ways of keeping good employees.


  6. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Foreman
    Current Employee - Foreman
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Tons of OT, good benefits, good pay

    Cons

    Tons of OT, can be forced to stay if low rank in union.


  7. "Utility mechanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Utility Worker in Delran, NJ
    Current Employee - Utility Worker in Delran, NJ
    Recommends
    Positive Outlook

    I have been working at American Water (More than 3 years)

    Pros

    Good pay lots of over time new equipment company likes safety union position

    Cons

    No choice on what shift you get. Sometimes work is repetitive.

  8. Helpful (3)

    "american water review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Voorhees, NJ
    Former Employee - Anonymous Employee in Voorhees, NJ

    I worked at American Water full-time (Less than a year)

    Pros

    freedom to be your own resource

    Cons

    limited help from others employees


  9. Helpful (21)

    "Just Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technologist in Woodcrest, NJ
    Current Employee - Technologist in Woodcrest, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Water full-time (Less than a year)

    Pros

    Good starting salary, Good benefits

    Cons

    Horrible place to work, the CTIO is a lunatic freak. completely incompetent, he keep working because American Water is a monopoly. No guidance, leadership incompetent, and staff playing politics...

    Advice to Management

    Management? What management?


  10. Helpful (10)

    "Poor Communication, Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Voorhees, NJ
    Former Employee - Operations in Voorhees, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Water full-time (More than a year)

    Pros

    Pay, Benefits, Safety Conscious, Job Security

    Cons

    Communication, No Discipline, Atmosphere, Shifts/Hours

    Advice to Management

    Start listening to your employees.