American Water Reviews | Glassdoor

American Water Reviews

Updated December 3, 2018
283 reviews

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3.1
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American Water CEO Susan Story
Susan Story
122 Ratings

Employee Reviews

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Pros
Cons
  • "There is a temporary negative related to so much work to do that existing employees must control themselves to maintain a healthy work/life balance" (in 19 reviews)

  • "Upper management needs to come in and investigate how management is running its office in Plainfield" (in 17 reviews)

More Pros and Cons

  1. Helpful (9)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Manager in Newark, NJ
    Current Employee - Technology Manager in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Challenging environment which brings the best out of someone. Management is supportive and provides continued opportunities for employees with their best interest in mind.

    Cons

    Fairly new at this point i do not have any cons.

    Advice to Management

    Continue doing what you are doing


  2. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Foreman
    Current Employee - Foreman
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Tons of OT, good benefits, good pay

    Cons

    Tons of OT, can be forced to stay if low rank in union.

  3. "Utility mechanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Utility Worker in Delran, NJ
    Current Employee - Utility Worker in Delran, NJ
    Recommends
    Positive Outlook

    I have been working at American Water (More than 3 years)

    Pros

    Good pay lots of over time new equipment company likes safety union position

    Cons

    No choice on what shift you get. Sometimes work is repetitive.


  4. Helpful (3)

    "american water review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Voorhees, NJ
    Former Employee - Anonymous Employee in Voorhees, NJ

    I worked at American Water full-time (Less than a year)

    Pros

    freedom to be your own resource

    Cons

    limited help from others employees


  5. Helpful (2)

    "Tech I Client Support ITS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (Less than a year)

    Pros

    • Functions as System Administrator for multiple systems. Successfully manages software application deployments for all workstations. Created partnership with IT teams in regards to application and windows environment access for all employees within the company.
    • Add or remove PCs form the system, reset users Windows login and Outlook login passwords in Active Directory. Also, we resolved Work orders/Incidents tickets via Remedy; Highest task closure rate/Incident Resolution rate on the team.

    Cons

    A lot of calls every day


  6. Helpful (10)

    "Poor Communication, Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Voorhees, NJ
    Former Employee - Operations in Voorhees, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Water full-time (More than a year)

    Pros

    Pay, Benefits, Safety Conscious, Job Security

    Cons

    Communication, No Discipline, Atmosphere, Shifts/Hours

    Advice to Management

    Start listening to your employees.


  7. Helpful (20)

    "Just Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technologist in Woodcrest, NJ
    Current Employee - Technologist in Woodcrest, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Water full-time (Less than a year)

    Pros

    Good starting salary, Good benefits

    Cons

    Horrible place to work, the CTIO is a lunatic freak. completely incompetent, he keep working because American Water is a monopoly. No guidance, leadership incompetent, and staff playing politics...

    Advice to Management

    Management? What management?

  8. Helpful (31)

    "Change is good. But not at American Water"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Water full-time (More than 10 years)

    Pros

    Great dedicated professionals that care about water

    Cons

    The CTIO is building a personality cult. Wants to make American Water and app store instead of delivering water.

    Advice to Management

    Investigate CTIO practices. He has let go of a number of US citizens and brought in countless H1B workers so he can control them. He has built a cult of personality. Anyone who doesn't toe the line is let go. He's destroying the companie's culture


  9. "Love the Department!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Permanent Employee in Cherry Hill, NJ
    Current Employee - Permanent Employee in Cherry Hill, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Teamwork, Work Challenges & Benefits

    Cons

    I can only think of 1, you have to keep up with the changes.


  10. Helpful (14)

    "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time

    Pros

    Nothing that stands out beyond mediocre.

    Cons

    Not a progressive company; behind the times.