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American Water Reviews

Updated January 8, 2018
247 reviews

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3.0
StarStarStarStarStar
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Approve of CEO
American Water CEO Susan Story
Susan Story
101 Ratings

247 Employee Reviews

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Pros
Cons
  • Poor work/life balance is a result of trying to put out fires for said incompetence (in 16 reviews)

  • Upper management was in major flux, reorg after reorg (in 16 reviews)

More Pros and Cons

  1. "Communications and Change Management Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at American Water full-time

    Pros

    Good pay, benefits; open to employee suggestions and ideas; overall friendly place to work

    Cons

    Some backstabbing by colleagues; must be careful who you to talk to and the subject matter because some members of senior management will take it personally


  2. Helpful (1)

    "Not Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time

    Pros

    Benefits (then) not sure now. Time off (again, then)

    Cons

    Upper management was in major flux, reorg after reorg. business side and operations side.

  3. "GIS Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water part-time

    Pros

    Great work atmosphere everywhere that I worked

    Cons

    Have not experienced any cons


  4. "Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers before layoffs. Benefits use to be good. I have nothing more. This is a sad place and toxic. Who. Would ever want to work here

    Cons

    Toxic environment. Horrible management from the CEO on down. Every level awful. Constant reorganization’s and layoffs. Don’t go here for a career. They do not invest in their employees. Not treated like humans. More like machines. Horrible morale. Investigate the ethics of the current c-level ppl. Disgusting

    Advice to Management

    Invest in employees. They’re not just your employees, many are also your customers. Isn’t customer at the middle of your “values?” Communicate what you’re really doing. Hopefully the board will recognize the train wreck the company has become and you’ll be replaced


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Technician in Peoria, IL
    Current Employee - Engineering Technician in Peoria, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (Less than a year)

    Pros

    Fair compensation
    Bonus
    Great benefits
    Employee Stock Purchase Plan

    Cons

    There aren’t any cons that I’ve experiemced

    Advice to Management

    Make expectations more clear up front


  6. Helpful (1)

    "Field Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician in Saint Louis, MO
    Current Employee - Field Technician in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Water full-time (Less than a year)

    Pros

    Good pay with advancement opportunities

    Cons

    Employees are treated like machines. Mandatory 7 days a week, 12-18 hour days. Many employees are inconsiderate and allowed to mistreat coworkers without consequence. Extremely poor/inadequate training.

    Advice to Management

    Treat your employees as if they matter. People work to live, not the other way around.


  7. "Research Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Assistant in Mount Laurel, NJ
    Former Employee - Research Assistant in Mount Laurel, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Water (More than a year)

    Pros

    Good Pay and friendly coworkers.

    Cons

    Stressful when dealing with government organizations

  8. Helpful (2)

    "Talk doesn't equal action"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Water full-time (More than 10 years)

    Pros

    Good salary and benefits. Most people want to do the right thing for the business. Leadership is aware of the poor culture.

    Cons

    Very bureaucratic and slow moving. Incompetence reigns throughout many parts of the organization. Poor work/life balance is a result of trying to put out fires for said incompetence. If you like progress this is not the place for you.

    Advice to Management

    Find a way to eliminate the inertia working against you


  9. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Good work environment Good benefits

    Cons

    Pay lacking a little when compared to similar size utilites


  10. Helpful (2)

    "Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Supervisor
    Former Employee - Senior Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Water full-time (More than 8 years)

    Pros

    Benefits are about average and a few years ago it was a great company to work for.

    Cons

    About everything now. The ethics hot line is the biggest scam, as they use it against employees if they want to get rid of them. You can have a perfect record with outstanding reviews and accomplishments with over 8 years of service and they’ll walk you out the door. I wouldn’t recommend this company to anyone. The management only sees one side and that’s the side that goes out with them on a weekly bases for drinks. The PUC is crazy for giving this company a rate increase.

    Advice to Management

    The entire management team needs to chance what they are doing to save this companies morale and work environment.


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