American Water Reviews

Updated May 19, 2022

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Found 454 of over 492 reviews

3.9
81%
Recommend to a Friend
80%
Approve of CEO
American Water President and CEO Susan Hardwick
Susan Hardwick
11 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "You rarely feel valued and appreciated by management.(in 30 reviews)
  • "Most low level managers have no idea how to manage people.(in 14 reviews)
  • "Well now the cons... Upper Management appears less focused on safe drinking water.(in 12 reviews)
  • "Admin is not very active on training for salaried employees, so the union feels secure, but salaried staff are constantly under pressure.(in 10 reviews)
  • "Upper management appears to be intent on creating a culture of mistrust, we’ve returned to the days of it’s not what you know, but who know.(in 9 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of American Water and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year

    N/a

    May 19, 2022 - IT Support Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work enviroment and easy going culture

    Cons

    No cons at all. Love the job

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  2. 1.0
    Current Employee, more than 5 years

    Stay FAR away. Especially if you’re a woman

    May 15, 2022 - Information Technology in Camden, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent PTO but that’s about it

    Cons

    Below market value salaries Toxic work environments Management refuses to admit they’re short staffed so they stretch teams thin with insane working hours to meet unreasonable deadlines Lower management is a boys club that will turn a blind eye to any complaints made by women New CTO is so far removed from issues on the ground floor and middle management probably isn’t telling him the truth about issues so he gets on town halls and talks about how great the company culture is. A lot of favoritism happens especially when it comes to raises and promotions. If you don’t play along with the corporate game you will find yourself excluded from meetings or certain conversations. If you give management any grief on issues, you’ll find yourself being squeezed (retaliation is huge at this company)

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    3 people found this review helpful
  3. 3.0
    Current Employee, more than 5 years

    Here we go again

    May 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are so many great people at this company. Unfortunately many of them are stuck in the middle or lower levels of the organization. We are again entering an age of old school commands and controls of every single decision here. Run.

    Cons

    again, the American Water board pulled a random lever on the ceo vending machine. we are back to total workforce domination yay! Toxicity, people working in fear and a team of disconnected leaders. It was so good before that it is easy to see how our current is and former CEO was unprepared to do this job.

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    3 people found this review helpful
  4. 5.0
    Current Employee

    Great place to work, fair comp and great benefits

    May 16, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great leadership, always trying new things, co workers are amazing

    Cons

    It is a tough commute for me! But worth it. Working at home on a hybrid model is great.

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  5. 4.0
    Current Employee, more than 3 years

    Water

    May 19, 2022 - Financial Service Representative in Chattanooga, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great pay and benefits. 7:30-4 shifts M-F

    Cons

    Working Outdoors, heat, cold, dogs, snakes, ants, etc

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  6. 5.0
    Current Employee, more than 1 year

    great place to work

    May 14, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Military friendly and great benefits!

    Cons

    None that I can think of

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  7. 5.0
    Current Employee, more than 3 years

    Great Company

    Apr 29, 2022 - Production Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company and great benefits, the pay is top notch for this position.

    Cons

    The management is awful at the lower level, they never answer their phones either.

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  8. 5.0
    Current Employee, more than 10 years

    Great Company

    Apr 19, 2022 - Anonymous Employee in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great pay and benefits, lots of upcoming growth possibilities

    Cons

    Water is in service 365 days a year so infrequent off-hour emergencies sometimes need to be addressed

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  9. 4.0
    Current Employee, more than 5 years

    Great place to work

    Apr 18, 2022 - Senior Buyer in Camden, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Competitive pay, inclusive culture, great benefits, good work/life balance

    Cons

    Upward mobility is difficult within the supply chain organization.

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  10. 1.0
    Former Employee, more than 5 years

    Avoid this Company Cal Am

    Apr 16, 2022 - Manager in Monterey, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are few pros - salary seem competitive

    Cons

    Treatment plants are allowed to deteriorate.with no regard for preventative maintenance. Hiring of unqualified engineers, managers, with no experience in water engineering. Operators have bad attitudes and many need to be let go. Management has not adequately invested in the water and wastewater systems for years and thus a water system that is rated 1/5 poorest rating possible.

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    2 people found this review helpful
Viewing 1 - 10 of 454 Reviews

American Water Reviews FAQs

American Water has an overall rating of 3.9 out of 5, based on over 492 reviews left anonymously by employees. 81% of employees would recommend working at American Water to a friend and 77% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at American Water. This rating has been stable over the past 12 months.

81% of American Water employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Water 3.8 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at American Water to be coworkers, compensation, benefits and the cons to be senior leadership, career development, management.

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