American Water Reviews | Glassdoor

American Water Reviews

Updated March 23, 2017
214 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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American Water CEO Susan Story
Susan Story
74 Ratings

214 Employee Reviews

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Pros
Cons
  • Expect to work a lot; work/life balance could improve (in 14 reviews)

  • Some employees want to make it better but management upper management needs to go (in 12 reviews)

More Pros and Cons

  1. "Pay is the only problem for me"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance
    Current Employee - Maintenance
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time

    Pros

    People are great. Always have something to do. Challenging job. Great benefits. Honestly, I've never been happier with another company.

    Cons

    The pay is under what it should be. Especially for maintenance. They have roughly 9 operators. If one calls out there is someone to fill their spot. If I call out, nobody can do my job. I get called in on occasion at 1am cause the plant shut down. I'm really 24/7. I feel I should be compensated accordingly.

    Advice to Management

    Prevailing wages!!! I love working here, but act on the propaganda that you push. If we are as valued as you say show it. When pockets are heavy enough employees won't float away.


  2. "Short title for review"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at American Water (More than 8 years)

    Pros

    American Water has great employees

    Cons

    I have nothing bad to state about American Water


  3. "Getting better, but old school and old school pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Voorhees, NJ
    Current Employee - Senior Manager in Voorhees, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Lots of responsibility, never dull

    Cons

    too much work, too little $$


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  5. Helpful (1)

    "Great job with some ups and downs."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Meter Reader in Camden, NJ
    Current Employee - Meter Reader in Camden, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 3 years)

    Pros

    The hours are great (8-4) off weekends
    Majority of the supervisors are easy to get along with.
    Great job over-all not so difficult.

    Cons

    Pay could be better
    Not much room to grow in the meter department
    Some of the employees are hard to get along with.
    Not enough overcome


  6. Helpful (3)

    "Stop putting your thumb in my eye"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Water Professional in Clearfield, PA
    Current Employee - Water Professional in Clearfield, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Proud knowledgeable workforce. Family atmosphere in areas where senior directors haven't caused gastrointestinal discomfort.

    Cons

    Director level and above management teams are focused on dismantling longstanding middle managers and replacing them with new hires with no experience to the water industry. It’s one thing to promote from within…it’s another to put your thumb in the eyes of longstanding employees. Are your thumbs tired yet?

    Or you taking a page out of GEICO’s playbook and holding that what we do is so easy that even a caveman/person can do it? Upper management appears to be intent on creating a culture of mistrust, we’ve returned to the days of it’s not what you know, but who know.

    Directors are focused on window dressing initiatives and making their marks, which right now appear to be bad tattoos that will remain with the company long after they've been finally discovered to be frauds and have moved to other areas of this company, where they can continue to perpetuate their poor impressions of water industry professionals.

    The emperors have no clothes and continue to use employees as cover. Here’s a question for the next cultural survey…when will all of these poor upper management approaches catch up with them? 1. When there’s no experience in middle management left. 2. Never…they will have parachuted to the mother ship and into some new made up position by then 3. After someone’s been hurt because the new person had a great idea that only made sense to the person responsible for hiring them 4. All of the above.

    Advice to Management

    Consider other careers in the water industry. Culligan is hiring. Your approach seems to be to listen and invent issues, while also being purposely tone deaf to real concerns. You can’t cultural survey yourself way into “fixing” this company. We were the highest in customer satisfaction prior to your arrival and take pride in this company. Not sure we can say about the same about you and our long term outlook.


  7. "General"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cherry Hill, NJ
    Current Employee - Anonymous Employee in Cherry Hill, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Good work life balance, scheduling

    Cons

    communication could be better to employees

    Advice to Management

    Work on communication company wide


  8. "Good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    Very pleasant with the people

    Cons

    Hours are tough to work


  9. Helpful (1)

    "Incompetence"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mechanicsburg, PA
    Current Employee - Anonymous Employee in Mechanicsburg, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Water full-time

    Pros

    Many of my peers want to do good

    Cons

    Senior management at the corporate office are water-industry incompetent. Rely on the "behavioral model" to hire and promote, and ignore competence and water industry experience. Pay lip service to the values that "define" the company's culture.

    Advice to Management

    Quit worrying about yourselves and your bonuses. Focus on long-term capabilities of the company.


  10. Helpful (2)

    "Poor leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers, benefits (before they change them), commute (before we move to Camden). That's all of the pros that I have

    Cons

    Values communicated are not followed by leadership, zero trust, chaos and confusion are now status quo, lack of value for water industry knowledge - replacing with power / electric friends, culture survey and action plans are a joke, zero communication that has any value to employees trying to get work done besides the new headquarters which no one cares about besides the corporate employees in NJ.

    Advice to Management

    Fix what you've broken or hopefully you'll be replaced soon so we can fix the mess you've made


  11. "Distribution operator"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    A highly earning work place with great customer services building skills

    Cons

    Limited job growth and management positions



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