American Water Reviews

Updated May 15, 2021

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3.9
73%
Recommend to a Friend
73%
Approve of CEO
American Water President and CEO Walter Lynch
Walter Lynch
26 Ratings
Pros
  • "Good opportunities to move up and good benefits(in 47 reviews)

  • "Great benefits, fair pay, and an inclusive work environment(in 26 reviews)

  • Cons
  • "Work life balance can be challenging at times(in 21 reviews)

  • "Terrible management, especially upper management(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 10 years

      Great Company

      May 7, 2021 - Waste Water Tech in Lexington-Fayette, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Compensation, safety a priority, great co workers

      Cons

      Time management, union sections, miscommunication internal departments

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    2. 4.0
      Current Employee, more than 3 years

      Great secure opportunity career job

      May 15, 2021 - Foreperson in Charleston, WV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Job security, Inclusion & Diversity, Safety Record, Advancement Opportunities, Competitive Wage, Good Public Image and Community Involvement, Good Benefit Package

      Cons

      Customers lying on you, union bias / across the board wage increases, high stress and demand, very busy, fast paced and overwhelming with work load.

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    3. 1.0
      Current Employee, more than 3 years

      Horrible Place To Work - They Recruit Internal HR Employees to Write Reviews to Improve Their Horrible Ratings

      Apr 22, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, holidays, vacation, floating holidays

      Cons

      I have never experienced what I have experienced at AW in my entire career. A man who holds himself up to be a model of inclusion and diversity is allowed to commit numerous ethical violations without recourse. He has a long history of mistreating women and other general shady behavior. He has been investigated multiple times, but his C-level buddy always pardons his bad behavior. AW has had to expend a great deal of funds to pay off this man’s victims and secure their non-disclosures, but his bad behavior continues. I personally witnessed this man berating a black woman repeatedly, so much that she chose to leave the company. I reported numerous pages of ethical violations to the company and provided documentation of the incidents and the company buried it. There is absolutely no enforcement of a Code of Ethics for this man. Justice will never be served by the company, but fortunately, the company has numerous regulators that may be able to hold the company accountable. This is not a good place to work. Any company that does not enforce their written code of ethics is a dangerous place to work. If you believe in truth and justice, this is not the place for you.

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      3 people found this review helpful
    4. 4.0
      Former Employee

      NJAW

      May 11, 2021 - Control Room Operator in Bridgewater, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Unionized pay. Always growing company

      Cons

      Supervision can be narrow-minded at times

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    5. 5.0
      Current Employee

      na

      May 3, 2021 - Marketing Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really great place to work

      Cons

      no major cons at the moment

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    6. 4.0
      Former Employee, more than 1 year

      I enjoyed working here

      Apr 10, 2021 - Accounts Payable Specialist in Camden, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Convenient location. Great company culture. Tone at the top is very positive and honest. Though it is a big company, I was able to work with peers in many different departments.

      Cons

      Pay could be a little better. They seem to promote hiring from within but I didn’t find that it was that easy to move positions.

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    7. 5.0
      Former Employee

      Good Company

      Apr 24, 2021 - Billing Specialist in Alton, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I worked there for 18 years.

      Cons

      None at this moment. It is a corporation.

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    8. 5.0
      Former Employee, more than 1 year

      Benefits

      Apr 13, 2021 - Plant Operator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, stock options, flexibility, opportunity's for overtime

      Cons

      Watch rotation was a good way of making extra money but I had a hard time making it work with my schedule

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    9. 4.0
      Current Employee

      Good place to work

      Mar 19, 2021 - Internal Communications Manager in Camden, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people with a positive evolving company perspective on work-life balance, inclusion and training and development. Steady employment despite economic uncertainties.

      Cons

      Some areas of the business do not offer opportunities for career advancement.

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    10. 5.0
      Current Employee, more than 3 years

      Great place to work if you're not lazy. Lots of growth opportunity

      Mar 18, 2021 - Construction Inspector in Erie, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, great people, high core values, good management style.

      Cons

      I cannot think of any Cons

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    Viewing 1 - 10 of 373 Reviews

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