American Water Reviews

Updated May 9, 2020

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2.7
49%
Recommend to a Friend
65%
Approve of CEO
American Water CEO Susan Story
Susan Story
141 Ratings
Pros
Cons
  • "There is a temporary negative related to so much work to do that existing employees must control themselves to maintain a healthy work/life balance(in 19 reviews)

  • "Terrible management, especially upper management(in 18 reviews)

More Pros and Cons
  1. "Accounts payable"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accounts Payable Specialist 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Water full-time for less than a year

    Pros

    Warm & inviting environment. Everyone is pleasant

    Cons

    There aren’t any at this time

    Continue reading
    American Water2019-11-05
  2. Helpful (2)

    "Disorganized down to CEO annooucement"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Specialist in Camden, NJ
    Negative Outlook
    Disapproves of CEO

    I have been working at American Water full-time

    Pros

    Lots of work to develop your skills BUT no advancement.

    Cons

    Strange communications department with high turnover due to director. The new CEO was announced on April Fools Day. Lots of odd things and people like this.

    Continue reading
    American Water2020-05-10
  3. Helpful (1)

    "No new tech, lot of org changes"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time for more than 3 years

    Pros

    Easy and peesy, No technical manager.

    Cons

    Lot of politics inside.

    American Water2020-04-03
  4. Helpful (1)

    "Corporate Whirlpool"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Facilities Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Water full-time for more than 5 years

    Pros

    Great benefits at american water

    Cons

    There is a lot of corporate run around at the company.

    American Water2020-03-04
  5. "Great"

    1.0
    Former Employee - General Maintenance Worker in West Point, NY

    I worked at American Water full-time

    Pros

    Good people and great management

    Cons

    There is not any cons

    American Water2020-03-28
  6. Helpful (1)

    "So So"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Supervisor 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Water full-time for more than 3 years

    Pros

    Decent Pay and benefits overall

    Cons

    Poor management and nobody takes accountability

    American Water2020-02-21
  7. Helpful (6)

    "Good company that has pockets of very toxic work environments"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Camden, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time for more than 10 years

    Pros

    Numerous opportunities, good pay, good benefits

    Cons

    Struggle with work life balance, it’s an old boys network in middle management, a lot of decisions are based on who you know or are aligned with.

    Continue reading
    American Water2020-01-20
  8. "Current Employee: I have been working at American Water full-time for more than a year"

    3.0
    Current Employee - Java Developer 

    I have been working at American Water full-time

    Pros

    Ok pay, beautiful campus, nice cafeteria, great benefit options.

    Cons

    Not as easy to move up in the company with experience as I had originally thought.

    American Water2020-01-21
  9. "Good Company Overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operator 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time for more than 10 years

    Pros

    Great benefits. Flex schedule. Promotion opportunities.

    Cons

    Some departments understaffed. Requires a lot of work outside normal hours.

    American Water2020-01-06
  10. Helpful (4)

    "Meh"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Water full-time for more than 8 years

    Pros

    Work life balance Health Benefits

    Cons

    Reorgs Reorgs Mgmt heavy No clear direction Old tech

    Continue reading
    American Water2019-12-12
Found 319 reviews