American Water Reviews | Glassdoor

American Water Reviews

Updated October 4, 2017
234 reviews

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3.2
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American Water CEO Susan Story
Susan Story
92 Ratings

234 Employee Reviews

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Pros
Cons
  • Expect to work a lot; work/life balance could improve (in 14 reviews)

  • Constantly changing upper management; most political environment I've ever experienced in over 25 years (in 15 reviews)

More Pros and Cons

  1. Helpful (2)

    "Stable company that aims to do the right thing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Cherry Hill, NJ
    Former Employee - Director in Cherry Hill, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Water full-time (More than 10 years)

    Pros

    Clients and employees are always a high priority. Great mindset around EHS topics and expectations. Good compensation and great benefits.

    Cons

    It can have high levels of bureaucracy that make certain tasks take longer than ideal. No clear cost of living adjustment practice can make it difficult for certain roles/geographies.

    Advice to Management

    Continue to drive improvement on streamlining and optimizing internal processes and protocols.


  2. "Great so far"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at American Water part-time

    Pros

    I feel very welcomed at Cal Am and the work is never boring

    Cons

    The company can feel a bit siloed and work can be difficult to coordinate across departments

  3. "Workforce Forecasting Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time

    Pros

    American Water employees Great people; has excellent benefits; concerned about safety in the workplace.

    Cons

    I Don't have anything negative to say.

    Advice to Management

    Keep working on acquisitions and the overall culture!


  4. "Technology and Innovation - Sr. Technologist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technologist
    Current Employee - Senior Technologist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Water full-time (Less than a year)

    Pros

    Great company, good pay, good benefits.

    Cons

    Management seems to want to embrace innovation but lacks the direction. Priorities and direction tend to change with the wind under an "Agile" banner.


  5. "Coordinator FRCC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Belleville, IL
    Current Employee - Coordinator in Belleville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 3 years)

    Pros

    The FRCC in Belleville, IL is a great place to work. Management and fellow employees are real team players and focused on productivity.

    Cons

    Since our office is pretty small so there isn't much room for career growth or movement when seeking other opportunities.

    Advice to Management

    Management is very helpful but not readily available to those who work on alternate shifts.


  6. "Good company, difficult politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Great opportunities for advancement, professional work environment, allows for good work-life balance

    Cons

    Management is very risk-averse, making office politics bend towards overcompensating for unmotivated, abusive, or just whiny coworkers; politics can be difficult to navigate

    Advice to Management

    Support midlevel management


  7. "Senior Mailroom Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Mailroom Coordinator in Cherry Hill, NJ
    Former Employee - Senior Mailroom Coordinator in Cherry Hill, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Water full-time (More than 10 years)

    Pros

    Top notch Management team. HR and Training team did a terrific job !

    Cons

    Only downsize is that the entire mailroom was outsourced to Canon and my job was eliminated. I really would have enjoyed working until retirement.

    Advice to Management

    Look at the bigger picture.

  8. "Optimistic, but rough around the edges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time (More than a year)

    Pros

    I worked in a great department with supportive coworkers/managers. I was able to take on a lot of responsibilities and I learned a lot along the way.

    Cons

    Outside of those I worked with directly, there was a lot of office politics and I felt like the surrounding environment was very stressful. Everyone around me seemed extremely stressed and unhappy.


  9. Helpful (1)

    "Licensed CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Customer Service Representative in Alton, IL
    Former Employee - Licensed Customer Service Representative in Alton, IL
    Doesn't Recommend
    Negative Outlook

    I worked at American Water full-time (Less than a year)

    Pros

    Environment, Co-Workers, Products... This place has such great potential for growth from both the business development and human resource aspects. Their presence in a community creates living wages that are the life blood of those communities.

    Cons

    Technology, Marketing Management from Corporate to Lower level is rife with poor decision makers and adverse business implementation that include ethical decision making. Playing one call center against another...

    Advice to Management

    stop experimenting and create a cohesive computer management system that functions at all levels, stop experimenting with product development and implementation. Make the products uniform in every state and Get a marketing Strategist that is able to send out appropriate mail and electronic notification without frightening the consumer.


  10. "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at American Water full-time

    Pros

    Experience with various unions across the business.

    Cons

    Leadership lacks critical knowledge.

    Advice to Management

    Reconsider the current lead for Labor relations. Current leader lacks ability to make critical decisions, unable to provide guidance or reference relevant labor law. Focus is upon managing up while the disrespecting direct reports.


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