American Water Reviews | Glassdoor

American Water Reviews

Updated May 4, 2017
51 reviews

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3.0
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American Water CEO Susan Story
Susan Story
17 Ratings

51 Employee Reviews

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Pros
Cons
  • Expect to work a lot; work/life balance could improve (in 14 reviews)

  • Not all of upper management are bad some are amazing but you find out quick who arent and no way to stay off the bad ones teams (in 13 reviews)

More Pros and Cons

  1. ""It is What it is""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL
    Recommends
    Approves of CEO

    I worked at American Water full-time (More than 10 years)

    Pros

    I CANT SAY THIS ENOUGH.....Their Training. The trainers and how they train is amazing.
    Benefits -Insurance was great! Hardly paid anything to doctors and Rx were usually free.
    You got Sick time, Personal time, Vacation time and Emergency time. They do also have FMLA after one year. Which does help a lot of people with medical issues who run out of time.
    You get a set schedule for about 6 months at a time. It's nice having that instead of keeping up with a changing daily schedule.
    The building is pretty modern and up to date with quiet areas and break area to eat and purchase snacks.
    They have family events....bring kids to watch movie or meet Santa and some times summer family days at a water park or bowling alley or baseball stadium.
    It's a pretty repetitive job which is usually one call resolution so not a lot of having to follow up so no checking voicemails or having to send a customer back and forth emails all day.
    Dress code is pretty lax jeans and tennis shoes are ok but keep it decent. They don't discriminate on crazy hair colors or Tattoos or piercings since we don't see the customers.
    I met with Susan Story the CEO and she was always very friendly.

    The people. I have to say I will miss the people the most out of this job. The other CSR's who work here and have been here a while like I was were more like family. There are people who met and married because of this job. It's a large company with a lot of employees who move around a lot from shift changes every 6 months so you get to know each other pretty quick and you make friends just as fast.

    Cons

    Over years the company changed. At first it was a happier environment. There was more morale more incentives.
    Here a majority of the time you are a number not a person. If you don't have time or Fmla you will be terminated even if you have a medical emergency. As if your life was not more important than your job.
    Some people should not have been made management. Hiring outside the company rather than inside first will hurt the business if they are clueless to what they are doing. I used to be pulled off the one by a supervisor to do her job because she didn't know what to do or say to the customers. Which i really didn't mind since she was a nice woman who treated her agents great. But it still made things very difficult.
    No more Help Que. before we had one so you could get quick assistance if needed for irates you are not allowed to hang up on regardless what they say or call you. Now you wait forever to see if a supervisor will even take the call if they want it.
    Micro Management a lot of the times and even supervisors gossip agents to everyone. Not all of upper management are bad some are amazing but you find out quick who arent and no way to stay off the bad ones teams.
    It is union based but this can be both pro and con.
    Sometimes upper Mgmt doesn't think things thru. Like threaten a lay off and when it hits the media it's instantly pulled back and was an error.
    The motto for the company should be "it is what it is" since it's said so much.
    Bad turn over rate. I wouldnt learn new hires names til after they were there a couple years. Most didn't last long.
    Mandatory OT ways over the years was horrible. You never knew when it would be enforced or for how long. So if You had reservations or an event right after work you could find out 15 mins before the end of your shift or some times less that you were being held an hour or so and if you didn't stay it came from your time and if you run out of time you can be fired.
    Replaced a security guard with security call poles when building is right in front of crack head hotels and would close late.

    Advice to Management

    Focus more on your agents and their well being. Give more opportunity for advancement. Give them more support to lean on to handle the customers. They are your front line.


  2. Helpful (2)

    "Great job with some ups and downs."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Meter Reader in Camden, NJ
    Current Employee - Meter Reader in Camden, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 3 years)

    Pros

    The hours are great (8-4) off weekends
    Majority of the supervisors are easy to get along with.
    Great job over-all not so difficult.

    Cons

    Pay could be better
    Not much room to grow in the meter department
    Some of the employees are hard to get along with.
    Not enough overcome


  3. Helpful (4)

    "Actions different than values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Pittsburgh, PA
    Former Employee - Engineer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Water full-time (More than a year)

    Pros

    Regular hours, hard working coworkers, helping people have access to clean drinking water

    Cons

    Low trust environment, lip service to stated values of Safety (good on this item), Trust, Environmental Leadership, Teamwork, and High Performance


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  5. Helpful (1)

    "Project Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Engineer in Saint Louis, MO
    Current Employee - Project Engineer in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Good pay, great benefits, ability to self manage

    Cons

    They load you up with more work than you can handle

    Advice to Management

    Provide direct guidance


  6. "Pretty good but that all depends on which location you're at."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Former Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Water full-time (More than 5 years)

    Pros

    Good Pay and wonderful benefits. Kentucky American Water is especially nice/professional.

    Cons

    No work/life balance. Terrible work schedules in many departments due to the nature of the business.


  7. Helpful (1)

    "Great Place To Get Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Water (More than 10 years)

    Pros

    American Water is a great place to get experience in water and wastewater. Company is strong financially and focused on sound business practices.

    Cons

    Constant organizational and leadership changes throughout the company leaves the workforce perpetually trying to adapt to new leaders and new initiatives.

    Advice to Management

    Focusing on your internal customers i.e. employees as much as you focus on your external customers can only improve moral and culture.


  8. Helpful (3)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Alton, IL
    Current Employee - Customer Service Representative in Alton, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Great Benefits and all the over time you want for the most part

    Cons

    Upper management does not care about you


  9. Helpful (2)

    "Good Call Center Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pensacola, FL
    Former Employee - Customer Service Representative in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good pay, opportunity for overtime, friendly and laidback environment

    Cons

    little to no opportunity for advancement


  10. Helpful (1)

    "Operation Support Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Peoria, IL
    Current Employee - Anonymous Employee in Peoria, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water (More than 8 years)

    Pros

    American is a great company to work for. Great benefits!

    Cons

    The cons of American Water is that I am in a union and it's difficult to progress or achieve advancement opportunities.


  11. Helpful (5)

    "Was good until it wasn't"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Administrative in Voorhees, NJ
    Former Employee - IT Administrative in Voorhees, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Water full-time (More than 3 years)

    Pros

    Pay, Work from home.

    Cons

    emotional and political "leaders" for no reason that made sense.

    Advice to Management

    fire yourself.


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