American Water Reviews | Glassdoor

American Water Reviews

Updated April 25, 2017
31 reviews

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5.0
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American Water CEO Susan Story
Susan Story
13 Ratings

31 Employee Reviews

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Pros
Cons
  • Expect to work a lot; work/life balance could improve (in 14 reviews)

  • Some employees want to make it better but management upper management needs to go (in 13 reviews)

More Pros and Cons

  1. "Not just a job, its a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Plant Operator in Pittsburgh, PA
    Current Employee - Plant Operator in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Union Plant Operator. Strong union presence. Good working relationship with management. Good pay, benefits are ok, 401k is good as well.

    Cons

    Communication is a issue. A lot of "I dont knows" and empty knowledge base in general. Very little to no "field experts" to fall back on.

    Advice to Management

    The left had does not know what the right is doing. Better communication from all parties involved would go a long way. Like a football team, everyone has to be on the same page.

    Education and field expertise should be a top priority.


  2. Helpful (1)

    "Thumbs up"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Mount Laurel, NJ
    Former Employee - Anonymous Employee in Mount Laurel, NJ

    I worked at American Water (More than a year)

    Pros

    Great company to work for

    Cons

    The only downside is that there is no downsides to write about


  3. Helpful (2)

    "Technology Groups"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    The CEO, CFO and CTO are focused on making this a dynamic company. The company has placed a special emphasis on safety and technology to equip employees in better serving existing and future customers.
    Amazing new headquarters being built in Camden that will bring a lot of employees together under one roof.

    Cons

    When change occurs, the rate of change can be intimidating. More needs to be done to keep people at all levels in the loop.

    Advice to Management

    Keep going but remember to keep sharing your vision.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "GPS Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GPS Data Technician in Belleville, IL
    Former Employee - GPS Data Technician in Belleville, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place to learn and express your talents

    Cons

    It was a great experience all togehter


  6. "GIS Intern/Subcontractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - GIS/Subcontractor in Mechanicsburg, PA
    Current Intern - GIS/Subcontractor in Mechanicsburg, PA
    Recommends
    Positive Outlook

    I have been working at American Water as an intern (More than a year)

    Pros

    Friendly workplace environment, great employee incentives

    Cons

    No cons that I can think of


  7. "Great Place"

    Star Star Star Star Star
    Current Employee - Program Manager in Philadelphia, PA
    Current Employee - Program Manager in Philadelphia, PA

    I have been working at American Water (Less than a year)

    Pros

    Great place to work- all are very kind and friendly

    Cons

    Management needs more communication and discussions with team leaders


  8. "Operator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operator in Indianapolis, IN
    Former Employee - Operator in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Water (More than 10 years)

    Pros

    Great hours, the company has very good benefits. Overall a very good company to work for

    Cons

    Promotion potential, very hard to get promoted. Working in the inclement weather can be tough. Thry should have better training programs


  9. "GIS Contractor/Intern"

    Star Star Star Star Star
    Current Contractor - GIS Contractor in Dover, PA
    Current Contractor - GIS Contractor in Dover, PA

    I have been working at American Water as a contractor (More than a year)

    Pros

    Very friendly work environment, I enjoy my time here

    Cons

    I have nothing negative to say


  10. Helpful (1)

    "maintenance mech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Maintenance Worker in Saint Louis, MO
    Current Employee - General Maintenance Worker in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Water (Less than a year)

    Pros

    good place to work sometimes

    Cons

    bad locationbad city bad employees

    Advice to Management

    fire them


  11. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in Mount Laurel, NJ
    Current Intern - Intern in Mount Laurel, NJ
    Recommends

    I have been working at American Water as an intern (Less than a year)

    Pros

    Nice environment and people. The most important thing is I like the work that I am doing at American Water

    Cons

    No dinning hall, you have to bring your own lunch or go out to eat everyday.

    Advice to Management

    I just started two weeks ago, so I don't really have advices for management.


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