American Water Reviews | Glassdoor

American Water Reviews

Updated July 11, 2017
135 reviews

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3.3
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American Water CEO Susan Story
Susan Story
52 Ratings

135 Employee Reviews

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Pros
Cons
  • Expect to work a lot; work/life balance could improve (in 14 reviews)

  • Constantly changing upper management; most political environment I've ever experienced in over 25 years (in 15 reviews)

More Pros and Cons

  1. "Corporate Tax Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Corporate Tax Intern
    Current Intern - Corporate Tax Intern
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Water as an intern (More than a year)

    Pros

    Very hands on, opportunities to expand given initiative

    Cons

    Systems are outdated, staff is stagnated by inefficient systems. However, AW is currently working on replacing/revamping current systems.


  2. "Senior Engineering Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at American Water full-time

    Pros

    The people that you work with are really great.

    Cons

    Not all mangers are good leaders

  3. "Positive and challenging workplace which values, drives and invests in employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than a year)

    Pros

    Susan Story, CEO; pay, benefits and work life balance

    Cons

    some people try too hard because of lack of talent

    Advice to Management

    have Susan Story talk to every employee in the company. Three minutes talking to her or motivate you for a lifetime.


  4. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Something new and challenging every day, opportunity to learn new things. Lots of flexibility with work schedule and setting priorities.

    Cons

    The amount of responsibility can be difficult at times to find a work home balance.


  5. "AW Corporate review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Commitment to Safety, Participation in the Environmental Protection Agency Fourth Unregulated Contaminant Monitoring Rule Program, Investment in new and updated infrastructure

    Cons

    Potential to need to work during time off due to emergencies


  6. "No Clear Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than a year)

    Pros

    Company that is looking for new direction and new Technology

    Cons

    Do not have a clear planned out outline for moving forward. No one seems to know who is doing what. Tends to be a hostile work environment. Time to move on.

    Advice to Management

    Listen and respect your employees. Branch out and collaborate better. I do not see teamwork here at all.


  7. Helpful (2)

    "Not just a job, its a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Plant Operator in Pittsburgh, PA
    Current Employee - Plant Operator in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Union Plant Operator. Strong union presence. Good working relationship with management. Good pay, benefits are ok, 401k is good as well.

    Cons

    Communication is a issue. A lot of "I dont knows" and empty knowledge base in general. Very little to no "field experts" to fall back on.

    Advice to Management

    The left had does not know what the right is doing. Better communication from all parties involved would go a long way. Like a football team, everyone has to be on the same page.

    Education and field expertise should be a top priority.

  8. Helpful (5)

    "Poor leadership produces extremely low morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technologist in Cherry Hill, NJ
    Current Employee - Technologist in Cherry Hill, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 8 years)

    Pros

    The staff members that have been at American Water for years are very talented and of high character..

    Cons

    Leadership is technically and organizationally incompetent.
    Deception is constant, long hours produces poor morale
    2 major layoffs in 4 years

    Advice to Management

    Ask to be shown a non-demo, non-mock, production worthy deliverable, there are none


  9. "Pay is the only problem for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance
    Current Employee - Maintenance
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time

    Pros

    People are great. Always have something to do. Challenging job. Great benefits. Honestly, I've never been happier with another company.

    Cons

    The pay is under what it should be. Especially for maintenance. They have roughly 9 operators. If one calls out there is someone to fill their spot. If I call out, nobody can do my job. I get called in on occasion at 1am cause the plant shut down. I'm really 24/7. I feel I should be compensated accordingly.

    Advice to Management

    Prevailing wages!!! I love working here, but act on the propaganda that you push. If we are as valued as you say show it. When pockets are heavy enough employees won't float away.


  10. Helpful (5)

    "Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers, benefits (before they change them), commute (before we move to Camden). That's all of the pros that I have

    Cons

    Values communicated are not followed by leadership, zero trust, chaos and confusion are now status quo, lack of value for water industry knowledge - replacing with power / electric friends, culture survey and action plans are a joke, zero communication that has any value to employees trying to get work done besides the new headquarters which no one cares about besides the corporate employees in NJ.

    Advice to Management

    Fix what you've broken or hopefully you'll be replaced soon so we can fix the mess you've made


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