American Water Reviews | Glassdoor

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American Water Reviews

Updated January 8, 2018
247 reviews

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247 Employee Reviews

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Pros
Cons
  • Poor work/life balance is a result of trying to put out fires for said incompetence (in 16 reviews)

  • Upper management was in major flux, reorg after reorg (in 16 reviews)

More Pros and Cons

  1. Helpful (3)

    "Technology Groups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    The CEO, CFO and CTO are focused on making this a dynamic company. The company has placed a special emphasis on safety and technology to equip employees in better serving existing and future customers.
    Amazing new headquarters being built in Camden that will bring a lot of employees together under one roof.

    Cons

    When change occurs, the rate of change can be intimidating. More needs to be done to keep people at all levels in the loop.

    Advice to Management

    Keep going but remember to keep sharing your vision.


  2. "ugh..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Drone in Harrisburg, PA
    Current Employee - Drone in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    401K is the only thing good about this company and the only thing I am staying for

    Cons

    Computer system (!!!)- how many "tickets can one company have at one time?, Customer Service Center, Middle management hiding all the bad news from upper management, antiquated time keeping system, poor communication

    Advice to Management

    Come down and see what the worker bees are actually doing

  3. Helpful (1)

    "Thumbs up"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Mount Laurel, NJ
    Former Employee - Anonymous Employee in Mount Laurel, NJ

    I worked at American Water (More than a year)

    Pros

    Great company to work for

    Cons

    The only downside is that there is no downsides to write about


  4. "Distribution operator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    A highly earning work place with great customer services building skills

    Cons

    Limited job growth and management positions


  5. "Short title for review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at American Water (More than 8 years)

    Pros

    American Water has great employees

    Cons

    I have nothing bad to state about American Water


  6. Helpful (2)

    "Not just a job, its a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Plant Operator in Pittsburgh, PA
    Current Employee - Plant Operator in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Union Plant Operator. Strong union presence. Good working relationship with management. Good pay, benefits are ok, 401k is good as well.

    Cons

    Communication is a issue. A lot of "I dont knows" and empty knowledge base in general. Very little to no "field experts" to fall back on.

    Advice to Management

    The left had does not know what the right is doing. Better communication from all parties involved would go a long way. Like a football team, everyone has to be on the same page.

    Education and field expertise should be a top priority.


  7. "AW Corporate review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Commitment to Safety, Participation in the Environmental Protection Agency Fourth Unregulated Contaminant Monitoring Rule Program, Investment in new and updated infrastructure

    Cons

    Potential to need to work during time off due to emergencies

  8. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Something new and challenging every day, opportunity to learn new things. Lots of flexibility with work schedule and setting priorities.

    Cons

    The amount of responsibility can be difficult at times to find a work home balance.


  9. "Positive and challenging workplace which values, drives and invests in employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than a year)

    Pros

    Susan Story, CEO; pay, benefits and work life balance

    Cons

    some people try too hard because of lack of talent

    Advice to Management

    have Susan Story talk to every employee in the company. Three minutes talking to her or motivate you for a lifetime.


  10. "Senior Mailroom Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Mailroom Coordinator in Cherry Hill, NJ
    Former Employee - Senior Mailroom Coordinator in Cherry Hill, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Water full-time (More than 10 years)

    Pros

    Top notch Management team. HR and Training team did a terrific job !

    Cons

    Only downsize is that the entire mailroom was outsourced to Canon and my job was eliminated. I really would have enjoyed working until retirement.

    Advice to Management

    Look at the bigger picture.


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