American Water Reviews | Glassdoor

American Water Reviews

Updated February 2, 2017
203 reviews

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203 Employee Reviews

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Pros
  • Great hours, the company has very good benefits (in 30 reviews)

  • Decent pay and benefits, that's about it (in 12 reviews)

Cons
  • Expect to work a lot; work/life balance could improve (in 13 reviews)

  • Upper management does not care about you (in 10 reviews)

More Pros and Cons

  1. "Great experience. Plenty of opportunity along with long hours."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Voorhees, NJ
    Current Employee - Director in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    People are great. Having the right director is critical. Plenty of opportunity to work stretch assignments, broaden your horizons and acquire new skills.

    Cons

    Efficiency overload. When peers or direct reports leave, you must revalidate why the position is needed. The process eats time and minimizes your ability to get things accomplished (esp. In mid manager roles.). Stretch assignments - even large ones - are on top of your normal 110% load, so building for your future comes at a tremendous expense of your personal life and family.


  2. Helpful (1)

    "A rollercoaster ride, uphill climbs but downhill going on now......"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Middletown, NJ
    Former Employee - Anonymous Employee in Middletown, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Water full-time (More than 10 years)

    Pros

    good benefits so far, able to participate in AWK stock. I was able to form my own network of colleagues to rely on for assistance in other areas of the Company...all nice people,

    Cons

    Management says they are open to employee input & concern but they are not... that includes middle management & up. They don't care attitude comes across in their speech, their emails and memos, their body language. Its all about the buck, how much can be saved for their pockets. Problems are shoved under the carpet, there is no HR Dept, just a Service Center. Employees are leaving the company or retiring because too many changes. Dont work here if you want a life!

    Advice to Management

    There are career opportunities,like those with business transformation, that are never offered to the general employee population .... who are the end users. The same people over and over on these programs. All the money spent on these trainings and conferences could be better spent on inventives for employees deserving an incentive award, not just the usual increase that is suppose to be individual but isntl that goes around in their department. Upper management really needs to get out with the people again and hear (see) what goes among the ranks every day. Morale is not good, and has not been good for awhile in New Jersey North.


  3. "Inspector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inspector in Lynbrook, NY
    Former Employee - Inspector in Lynbrook, NY
    Recommends
    Neutral Outlook

    I worked at American Water full-time (Less than a year)

    Pros

    You go outdoors and check homes who have sprinkling systems.

    Cons

    There is nothing negative about the company.

    Advice to Management

    None


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  5. Helpful (2)

    "Some Good Leaders Some Poor Leaders"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in O'Fallon, MO
    Former Employee - Director in O'Fallon, MO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at American Water full-time (More than 5 years)

    Pros

    Usually most of the peers are nice and friendly and base compensation is fair. Not much advancement opportunities, flat organization.

    Cons

    Bonuses and politics suck, like most places. Feels like High School in that some people are snakes and try and get ahead, it works for some. Direction is not clear and consistent to the day-to-day managers

    Advice to Management

    Clean house! Get some turnover and bring in fresh blood each year (external hires). The world is advancing much faster than AW and you need to branch out beyond public utilities.


  6. "Good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Hershey, PA
    Former Employee - Administrative Assistant in Hershey, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Water full-time (More than 5 years)

    Pros

    Very focused on their employees.

    Cons

    HR isn't always focused on the employee but on their own benefit (HR's benefit).


  7. "Good firm if you are in it for the long haul."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Administrator
    Current Employee - Senior Systems Administrator
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Working for a regulated monopoly, the company is pretty stable. There's usually a lot of capital to invest in the infrastructure.

    Cons

    While stable, there are time when there is a lot of bloat. At times, that capital investment leads to trying to do too much too fast.

    Advice to Management

    Preach a consistent message


  8. "good learning process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Tehnician in East Palo Alto, CA
    Former Employee - Systems Tehnician in East Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Water full-time (More than a year)

    Pros

    great benefits, good education program for employees

    Cons

    not much room for advancement

    Advice to Management

    I rather not say


  9. "Very interesting line of work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gary, IN
    Current Employee - Anonymous Employee in Gary, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Water full-time

    Pros

    My manager is great. He puts up with a lot of junk from lower level employees and still has their best interest at heart. The salary is pretty good, the benefits are excellent and so is the PTO.

    Cons

    The employees are ungrateful for what they are given. If they would go and work at a less stable company, with less pay and sub par benefits, maybe they would appreciate their jobs instead of complaining all the time.

    Advice to Management

    Hold employees accountable.


  10. "You would be privileged to work for this company. It shines above other water utilities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations
    Current Employee - Operations
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Hard work and accomplishments are rewarded.

    Cons

    There is a lot of transition and transformation occurring. You must stay on top of it.

    Advice to Management

    More management needs to get out and listen to employees and factor input into decision making.


  11. "Solid company with competitive pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Recommends
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    - Good work/life balance
    - Employee stock purchase plan is a good investment
    - Competitive Pay

    Cons

    - Difficult to transfer to new areas of the company
    - No management development program



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