American Water Reviews | Glassdoor

American Water Reviews

Updated September 14, 2017
231 reviews

Filter

Filter

Full-timePart-time

231 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Expect to work a lot; work/life balance could improve (in 14 reviews)

  • Constantly changing upper management; most political environment I've ever experienced in over 25 years (in 15 reviews)

More Pros and Cons

  1. "Coordinator FRCC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Belleville, IL
    Current Employee - Coordinator in Belleville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 3 years)

    Pros

    The FRCC in Belleville, IL is a great place to work. Management and fellow employees are real team players and focused on productivity.

    Cons

    Since our office is pretty small so there isn't much room for career growth or movement when seeking other opportunities.

    Advice to Management

    Management is very helpful but not readily available to those who work on alternate shifts.


  2. "Over all a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Recommends
    Approves of CEO

    Pros

    - Overall management and employee attitude that we are "professionals" and the best at what we do;
    - National company provides growth opportunity for those willing to relocate;
    - Good internal relations at operating centers;

    Cons

    - HR tends to be too autonomous and distanced from the employees, (one sometimes wonders what they're doing with their 8-hours)
    - Benefits have been reduced (I guess I didn't think it would happen at American)

    Advice to Management

    All-in-all American Water's Management is doing fine. We are moving forward as a well-run company, making significant improvements in communication and enterprise infrastructure.
    American is still "the best"

  3. Helpful (3)

    "For the most part I liked the job, but not management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Toronto, ON (Canada)
    Former Employee - Operations in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Water full-time (More than 3 years)

    Pros

    Great advancement opportunities. Education repayment plans. good pension, good training. Great opportunities with working in other DC's job shadowing potential roles that you may be interested in. Great Mentoring programs.

    Cons

    The management at the job wasn't really appealing. Everyone seemed to be out for themselves it wasn't really a team orientated job. A typical day at work we had a meeting at the beginning of the schedule. We went and got our equipment and we began to work .

    Advice to Management

    New owners took over and management leaves a lot to be desired. New managers have wrongfully fired operators as well as supervisors. They play favorites and rules are not equally enforced among all operators. You have to constantly watch your back, and the hard workers get rewarded with more work while the slackers continue to slack.


  4. Helpful (1)

    "Great Benefits, Good Pay, Job Security and Growth Potential for a Proven Industry Leader and Publicly traded utility"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    Fantastic Benefits packages, great job security, good advancement opportunities.

    Cons

    Company is antiquated in the way it is organized and in technology use and information sharing

    Advice to Management

    Invest in company specific, cross-program relationship database of all assets (people, places, permits, assets, real-time data, GPS information, etc). Invest in future technologies and alternative energies and energy efficiencies (solar, wind, wave, biodiesel, biogas, etc.).


  5. "A utility company you can be proud to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist in Alton, IL
    Former Employee - Support Specialist in Alton, IL
    Recommends
    No opinion of CEO

    Pros

    American water provides excelent benifits and compenstation is nearly on par with the levels in other industries and employers while providing a work enviroment that is not hostile by showing respect to it's employees.

    Cons

    At American Water some positions, specifically in technology positions, are only available in certain regions of the country; if you live in New Jersey you will be OK.

    Advice to Management

    One thing I disliked about working at American Water was the review and goal setting process, it was difficult to understand and was argumentative since experice with it indicated you had to be ready to defend yourself and you should expect to have to "sell" you good points.


  6. "I enjoyed the people that I worked with and enjoyed the self-directed atmosphere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at American Water full-time (More than a year)

    Pros

    Benefits are amazing and above many other organizations

    Cons

    Untimely reorganization was detrimental to departments and selection processes for remaining centers was not thought through completely.

    Advice to Management

    Handle out placement process with more sensitivity


  7. "field resources coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at American Water full-time

    Pros

    Work life balance, hours, benefits and work
    environment.

    Cons

    job security, company president, corporate financial decisions.

    Advice to Management

    Do a better job considering the costs to the company and the effects on employees when making major changes. i.e opening,. closing and moving offices.

  8. Helpful (1)

    "Pipeline contracts, Inventory, Backflow Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Bid Coordinator in Wilkes-Barre, PA
    Current Employee - Administrative Bid Coordinator in Wilkes-Barre, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Great pay, mostly good people

    Cons

    Rather not say, depends on your position

    Advice to Management

    Must have knowledge in water and waste water and regulatory compliancy.


  9. Helpful (1)

    "Ever Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at American Water full-time

    Pros

    Great 401K and pretty good benefits

    Cons

    Sometimes unproffesional and unfair practices

    Advice to Management

    Treat your employees with more respect


  10. "Great experience. Plenty of opportunity along with long hours."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Voorhees, NJ
    Current Employee - Director in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    People are great. Having the right director is critical. Plenty of opportunity to work stretch assignments, broaden your horizons and acquire new skills.

    Cons

    Efficiency overload. When peers or direct reports leave, you must revalidate why the position is needed. The process eats time and minimizes your ability to get things accomplished (esp. In mid manager roles.). Stretch assignments - even large ones - are on top of your normal 110% load, so building for your future comes at a tremendous expense of your personal life and family.


Showing 231 of 247 reviews
Reset Filters