American Water Reviews | Glassdoor

American Water Reviews

Updated March 23, 2017
214 reviews

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214 Employee Reviews

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Pros
Cons
  • Expect to work a lot; work/life balance could improve (in 14 reviews)

  • Some employees want to make it better but management upper management needs to go (in 12 reviews)

More Pros and Cons

  1. Helpful (3)

    "Need new Supervisors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Support Specialist in Chicago, IL
    Former Employee - Operations Support Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Water (More than a year)

    Pros

    The benefits here are great

    Cons

    Everything else about this company needs improvement. The two women supervisors there are terrible


  2. "Glass is half full not empty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (Less than a year)

    Pros

    Nice people, most are intelligent. Challenging job in a good way. Busy and fast paced at times. Good pay, time off and you use your brain. Not for you if you want to coast in a role.

    Cons

    Drama, which if you stay out of is for your benefit.

    Advice to Management

    More work life balance programs.


  3. Helpful (7)

    "Must be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Being employed at American Water is a fun, challenging job working with awesome people who are dedicated to providing safe drinking water. The pay is above average, Benefits are acceptable. Corporate culture is focused on safety.

    Cons

    Well now the cons... Upper Management appears less focused on safe drinking water. There is way more focus on how the work force can be "empowered" so that Office Employees are expected to do the work that required two or three people previously.With almost yearly department reorganizations" every time a new executive is brought in is straining employee morale. Company appears to have lost focus on employees and is more focused on Stock price and profits.

    Advice to Management

    More focus on employees and customers.


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  5. Helpful (10)

    "Water - basic necessity for life is in jeopardy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none - investors and stock price is the company's first priority, not its employees or doing whats right.

    Cons

    employees are treated like trash - they throw you out the door when they are done working you into the ground. The water/sewer systems are falling apart, no maintenance is being done to keep water safe, they wait until things break, which costs more to fix and causes boil orders and disrupts businesses and schools.

    Advice to Management

    Get your priorities straight! Mission and values are a joke.


  6. Helpful (12)

    "Why bother surveying your employees?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Water full-time

    Pros

    Good people (not talking about senior leadership) and benefits. AW doesn't have anything else positive going for it right now. Sad, because it once was a great company to be a part of.

    Cons

    After Corporate and IT sent surveys to its organizations requesting employee feedback, they took the opposite approach of what was asked by their employees. From a Corp perspective, employees didn't want the constant change. Instead, senior leaders decided to have two complete reorganizations in 24 months. From an IT perspective, the feedback was about the ridiculous review and goals process employees are subjected to. This has just gotten worse year over year and leadership communicated to employees that they just don't understand the process. Note: we understand the process perfectly. We don't agree with it.

    Advice to Management

    Need to focus on your talent before they all leave.


  7. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at American Water full-time

    Pros

    Great employees and freedom to network with other industry professionals

    Cons

    Politics of upper management does not give a friendly or conducive work atmosphere


  8. "Overall Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits.
    Comfortable work environment and great coworkers.

    Cons

    Depending on department, little room for advancement.


  9. Helpful (6)

    "Great Benefits, Poor Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time (More than 8 years)

    Pros

    Good pay, vacation and 401K.

    Cons

    No loyalty to employees. Constantly "reorganizing" departments and laying off employees only to turn around and re-open the position 6 months later.

    Advice to Management

    Stand up for your employees and have some loyalty


  10. Helpful (9)

    "Cal Am"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Monterey, CA
    Former Employee - Senior Project Manager in Monterey, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Water (More than 8 years)

    Pros

    Good line people, dedicated to serving the customer.

    Cons

    Abusive management culture. This company's senior/executive management style is confrontational and unsupportive.

    Advice to Management

    To CEO: your efforts to create a more collaborative work environment are falling on deaf ears. From state presidents on down to site general/operations/engineering managers, the management team is abusive and untrustworthy. A good housecleaning will be required to change this culture. Good luck.


  11. Helpful (1)

    "Human Resources"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This is a Company that really takes its product to the next level. Water is so important and the Company has standards above those required by the regulations. As an employee you have as many opportunites as you can show that you are capable of achieving. You can change careers and move to different areas but you do need to show that you can achieve success

    Cons

    There have been many management changes which means the direction of the leaders has changed to much. There needs to be a more stable message for the employees to understand the direcrion of the Company and feel they are as important as they are the most important asset.

    Advice to Management

    Seek stabiitity in your message to employees to show how much they are appreciated.



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