American Water Reviews | Glassdoor

American Water Reviews

Updated November 17, 2017
239 reviews

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239 Employee Reviews

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Pros
Cons
  • Expect to work a lot; work/life balance could improve (in 14 reviews)

  • Constantly changing upper management; most political environment I've ever experienced in over 25 years (in 15 reviews)

More Pros and Cons

  1. Helpful (6)

    "Still a train wreck in Mo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Manager Supervisor in Saint Louis, MO
    Current Employee - Production Manager Supervisor in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    Pay is decent and benefits are good. Susan story (CEO) can definitely sell water. Some states know what they are doing but MO is not one of them.

    Cons

    Inept VP over MO since he's not ran operations in 10 years. Safety and training is a joke. Some employees want to make it better but management upper management needs to go. Under staffed and expect to work 12 hour days.

    Advice to Management

    Some states got it most do not.


  2. Helpful (4)

    "Actions different than values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Pittsburgh, PA
    Former Employee - Engineer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Water full-time (More than a year)

    Pros

    Regular hours, hard working coworkers, helping people have access to clean drinking water

    Cons

    Low trust environment, lip service to stated values of Safety (good on this item), Trust, Environmental Leadership, Teamwork, and High Performance

  3. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ballwin, MO
    Former Employee - Anonymous Employee in Ballwin, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Water (More than 10 years)

    Pros

    Dedicated employees working to solve problems.

    Cons

    Sometimes too much emphasis on the financials and employees and operations may suffer.


  4. Helpful (4)

    "No room for advancement or promotion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    I enjoy the job and the projects I get to work on. People are nice for the most part

    Cons

    HR and managers play a game of trying to see how low they can keep your salary. It's a constant game and they end up losing tons of good, young workers because of it. HR is destroying the company with different rules from state to state. They must be so bored that they get excited when they can turn down employees with great reviews for promotions or raises. HR department gets an overhaul and turnover every few months, so they must realize they are bad.

    Advice to Management

    Identify talent and actually develop it. Stay loyal to employees that are loyal to you. You lose employees when you aren't willing to invest in them, both financially and educationally.


  5. Helpful (1)

    "Project Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Engineer in Saint Louis, MO
    Current Employee - Project Engineer in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Good pay, great benefits, ability to self manage

    Cons

    They load you up with more work than you can handle

    Advice to Management

    Provide direct guidance


  6. Helpful (5)

    "Great place to work, but going through a brief, tough time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cherry Hill, NJ
    Current Employee - Anonymous Employee in Cherry Hill, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Great people to work with, benefits, work-life balance, growth opportunities ( you have to earn those, of course). Employee morale activities are enjoyable and appreciated.

    Cons

    Too many org changes and too often. Never great for employee morale.

    With that said, bitter employees venting their frustrations on an anonymous website doesn't help. If you are so unhappy here, please see yourselves to the door. You are not obligated to be here.

    Let your colleagues get through this difficult time without the additional negativity. At a minimum, don't embellish the situation using dramatic threats. They sound incredibly stupid. This is a small IT reorg, not the Dakota Pipeline.

    Advice to Management

    Provide more transparent reorganization updates, like those provided in in 2014.


  7. Helpful (1)

    "Thumbs up"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Mount Laurel, NJ
    Former Employee - Anonymous Employee in Mount Laurel, NJ

    I worked at American Water (More than a year)

    Pros

    Great company to work for

    Cons

    The only downside is that there is no downsides to write about

  8. Helpful (3)

    "Technology Groups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    The CEO, CFO and CTO are focused on making this a dynamic company. The company has placed a special emphasis on safety and technology to equip employees in better serving existing and future customers.
    Amazing new headquarters being built in Camden that will bring a lot of employees together under one roof.

    Cons

    When change occurs, the rate of change can be intimidating. More needs to be done to keep people at all levels in the loop.

    Advice to Management

    Keep going but remember to keep sharing your vision.


  9. "ugh..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Drone in Harrisburg, PA
    Current Employee - Drone in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    401K is the only thing good about this company and the only thing I am staying for

    Cons

    Computer system (!!!)- how many "tickets can one company have at one time?, Customer Service Center, Middle management hiding all the bad news from upper management, antiquated time keeping system, poor communication

    Advice to Management

    Come down and see what the worker bees are actually doing


  10. Helpful (1)

    "Weighing in…IT @ AMWater"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I am a long term IT employee at American Water and proud to say so to my family, friends and peers. My Mother and Father raised me to tell the truth and I will always be indebted to them for this simple but foundational basic human virtue.

    I am deeply troubled by the untruthful IT posts on this site. I have been in every town hall meeting and can only share my experiences: From the CEO to the CFO to the CTIO they have all been aligned in their transparent messaging that IT must transform / modernize its people and technologies to meet the new digital age and the demands of its tech savvy customers. Read Gartner, Bloomberg, and Forbes and you will find every business is facing this same challenge / journey today. The cost of not embarking on this journey is extinction. This people and technology transformation has nothing to do with outsourcing jobs to India. Those words have never been spoken nor insinuated. It is really about opportunity and growth for everyone who wants it. The CTIO has repeatedly shared the following facts: 1. We must bring core technology competences back in house and 2. The IT head count will remain at current levels and if anything it might need to go up to accommodate the slew of new technologies being considered to ensure American Water continues to be a leader, an innovator and a steward in its noble cause of providing “Clean Water for Life”. Additionally, the CEO, CFO and CTIO have all continually invited anyone to come see them personally to discuss any concerns. My personal experiences in engaging with my fellow IT co-workers over the past 7 months have been overwhelming positive and welcoming to the journey we are all embarking upon. Somehow a few IT employees have missed the positivity and the excitement of the new opportunities right in front of them and instead chose to publish emotionally driven, non-fact based, and untruthful postings. This is America and everyone is entitled to their own opinions but there is a big difference between opinions and the truth.

    Cons

    Every large corporation has room for improvement. Here are the major ones: To many levels of management, focus on customers, communications, accountability, rewarding high performers


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