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American Water

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American Water

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American Water Reviews

Updated Jan 11, 2023

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Found 493 of over 537 reviews
3.9
71% Recommend to a Friend
American Water President and CEO Susan Hardwick
70% Approve of CEO

Found 493 of over 537 reviews

3.9
71%
Recommend to a Friend
70%
Approve of CEO
American Water President and CEO Susan Hardwick
Susan Hardwick
38 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of American Water and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year

    We are customer obsessed.

    Dec 13, 2022 - Customer Service Representative (CSR) in Scranton, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent management support is provided to ensure the proper service is provided to the customer.

    Cons

    System failures or down systems

    Continue reading
    Be the first to find this review helpful
  2. 5.0
    Current Employee

    Great Company

    Jan 11, 2023 - Senior Manager in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This place is a great company to work for.

    Cons

    I have not found any issues out of the ordinary.

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  4. 4.0
    Current Employee, more than 3 years

    Good company

    Jan 3, 2023 - Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    God pay, benefits, and secure job.

    Cons

    Plenty of work to do, can be a heavy load at times.

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  5. 4.0
    Current Employee

    American water Review

    Nov 4, 2022 - Maintenance Technician Electrical 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots to learn, laid back under most conditions, good retirement match.

    Cons

    Company Union divide, Lack of advancement, low training, work life balance isn’t always the best

    Continue reading
    1 person found this review helpful
  6. 4.0
    Current Employee, more than 10 years

    Interesting Times

    Dec 5, 2022 - Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of work, Opportunity for Advancement if you are willing to relocate

    Cons

    Underappreciation of what employees actually do, not enough staff to do the work.

    1 person found this review helpful
  7. 5.0
    Current Employee, more than 8 years

    Great Company

    Dec 10, 2022 - General Manager in Fayetteville, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good management, good pay, good benefits

    Cons

    Some management levels are redundant

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  8. 5.0
    Former Employee, more than 3 years

    A great company!!!

    Jul 26, 2022 - Customer Service Representative in Alton, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If someone were to ask me, what my favorite place to work was... HANDS DOWN American Water... This company taught so much like a great work environment, admin! Correspondence, employee appreciation and most importantly customer service... and lets not forget the pay! They had/ have a very generous hourly rate... THEY ABSOLUTELY HAVE THE BEST TRAINING PROGRAM I HAVE EVER BEEN THROUGH...No other places could beat the instructors....and their training!!! They really know their stuff and go above and beyond I wish every training program was this amazing!!! Hours are set and could change every 6 months...

    Cons

    The hours are base off of senority... not horrible hrs but the hours were not good for my schedule especially being a new mother...

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  9. 4.0
    Current Employee

    Needs Development

    Nov 25, 2022 - Business Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Advancement opportunities Decent benefits and company match 401k

    Cons

    Lack of an existing training program Compensation is low compared to other utilities

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  10. 3.0
    Current Employee, more than 1 year

    Areas of opportunity

    Nov 22, 2022 - Call Center Supervisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Environment Manager cares about a lot, and acts out of kindness despite the stress Benefits Work/life balance

    Cons

    No mission No vision No direction Minimal job training

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  11. 4.0
    Current Employee, more than 10 years

    Behind

    Nov 3, 2022 - Laborer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good insurance nice place to work

    Cons

    Way behind on salary compared to other utilities. Workload gets worse every year , tension and favoritism between certain groups. No team environment between workers anymore.

    Continue reading
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Viewing 1 - 10 of 493 Reviews
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American Water Reviews FAQs

American Water has an overall rating of 3.9 out of 5, based on over 537 reviews left anonymously by employees. 71% of employees would recommend working at American Water to a friend and 69% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by -6% over the last 12 months.

71% of American Water employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Water 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at American Water to be coworkers, compensation, benefits and the cons to be senior leadership, career development, management.

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Affiliated Companies

Pennsylvania-American Water Company

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Glassdoor has 537 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.