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American Water Reviews
Updated Jan 11, 2023
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Found 493 of over 537 reviews
71% Recommend to a Friend
70% Approve of CEO
Found 493 of over 537 reviews
Popular
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Recommend to a Friend
Approve of CEO
Susan Hardwick
38 Ratings
Top Review Highlights by Sentiment
Pros
- "Benefits for exempt employees are good because there are a lot of exempt union workers." (in 94 reviews)
Cons
- "Well now the cons... Upper Management appears less focused on safe drinking water." (in 11 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of American Water and is not affected by filters.
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- Current Employee, more than 1 year★★★★★
We are customer obsessed.
Dec 13, 2022 - Customer Service Representative (CSR) in Scranton, PARecommendCEO ApprovalBusiness OutlookPros
Excellent management support is provided to ensure the proper service is provided to the customer.
Cons
System failures or down systems
Continue reading - Current Employee★★★★★
Pros
This place is a great company to work for.
Cons
I have not found any issues out of the ordinary.
- Current Employee, more than 3 years★★★★★
Pros
God pay, benefits, and secure job.
Cons
Plenty of work to do, can be a heavy load at times.
- Current Employee★★★★★
American water Review
Nov 4, 2022 - Maintenance Technician ElectricalRecommendCEO ApprovalBusiness OutlookPros
Lots to learn, laid back under most conditions, good retirement match.
Cons
Company Union divide, Lack of advancement, low training, work life balance isn’t always the best
Continue reading - Current Employee, more than 10 years★★★★★
Pros
Lots of work, Opportunity for Advancement if you are willing to relocate
Cons
Underappreciation of what employees actually do, not enough staff to do the work.
- Current Employee, more than 8 years★★★★★
Great Company
Dec 10, 2022 - General Manager in Fayetteville, NCRecommendCEO ApprovalBusiness OutlookPros
Good management, good pay, good benefits
Cons
Some management levels are redundant
- Former Employee, more than 3 years★★★★★
A great company!!!
Jul 26, 2022 - Customer Service Representative in Alton, ILRecommendCEO ApprovalBusiness OutlookPros
If someone were to ask me, what my favorite place to work was... HANDS DOWN American Water... This company taught so much like a great work environment, admin! Correspondence, employee appreciation and most importantly customer service... and lets not forget the pay! They had/ have a very generous hourly rate... THEY ABSOLUTELY HAVE THE BEST TRAINING PROGRAM I HAVE EVER BEEN THROUGH...No other places could beat the instructors....and their training!!! They really know their stuff and go above and beyond I wish every training program was this amazing!!! Hours are set and could change every 6 months...
Cons
The hours are base off of senority... not horrible hrs but the hours were not good for my schedule especially being a new mother...
Continue reading - Current Employee★★★★★
Pros
Advancement opportunities Decent benefits and company match 401k
Cons
Lack of an existing training program Compensation is low compared to other utilities
- Current Employee, more than 1 year★★★★★
Pros
Environment Manager cares about a lot, and acts out of kindness despite the stress Benefits Work/life balance
Cons
No mission No vision No direction Minimal job training
Continue reading - Current Employee, more than 10 years★★★★★
Pros
Good insurance nice place to work
Cons
Way behind on salary compared to other utilities. Workload gets worse every year , tension and favoritism between certain groups. No team environment between workers anymore.
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American Water Reviews FAQs
American Water has an overall rating of 3.9 out of 5, based on over 537 reviews left anonymously by employees. 71% of employees would recommend working at American Water to a friend and 69% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.
71% of American Water employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Water 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at American Water to be coworkers, compensation, benefits and the cons to be senior leadership, career development, management.
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