American Water Reviews in Voorhees, NJ | Glassdoor

American Water Voorhees Reviews

Updated July 3, 2017
21 reviews

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Voorhees, NJ

3.7
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Approve of CEO
American Water CEO Susan Story
Susan Story
9 Ratings

21 Employee Reviews

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Pros
Cons
  • Expect to work a lot; work/life balance could improve (in 14 reviews)

  • Constantly changing upper management; most political environment I've ever experienced in over 25 years (in 15 reviews)

More Pros and Cons

  1. "Positive and challenging workplace which values, drives and invests in employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than a year)

    Pros

    Susan Story, CEO; pay, benefits and work life balance

    Cons

    some people try too hard because of lack of talent

    Advice to Management

    have Susan Story talk to every employee in the company. Three minutes talking to her or motivate you for a lifetime.


  2. Helpful (1)

    "Getting better, but old school and old school pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Voorhees, NJ
    Current Employee - Senior Manager in Voorhees, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 5 years)

    Pros

    Lots of responsibility, never dull

    Cons

    too much work, too little $$

  3. Helpful (3)

    "Technology Groups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water full-time (More than 10 years)

    Pros

    The CEO, CFO and CTO are focused on making this a dynamic company. The company has placed a special emphasis on safety and technology to equip employees in better serving existing and future customers.
    Amazing new headquarters being built in Camden that will bring a lot of employees together under one roof.

    Cons

    When change occurs, the rate of change can be intimidating. More needs to be done to keep people at all levels in the loop.

    Advice to Management

    Keep going but remember to keep sharing your vision.


  4. Helpful (7)

    "Senior Business Anayst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Voorhees, NJ
    Former Employee - Senior Business Analyst in Voorhees, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Water full-time

    Pros

    I have nothing to say that is good about them.

    Cons

    They promote family members actually no hire them just ask the CIO Mark Smith I think the SEC would think that would be illegal

    Advice to Management

    I just said it


  5. Helpful (5)

    "Was good until it wasn't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Administrative in Voorhees, NJ
    Former Employee - IT Administrative in Voorhees, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Water full-time (More than 3 years)

    Pros

    Pay, Work from home.

    Cons

    emotional and political "leaders" for no reason that made sense.

    Advice to Management

    fire yourself.


  6. "Really nice place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Consultant in Voorhees, NJ
    Former Contractor - Consultant in Voorhees, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Water as a contractor (More than 3 years)

    Pros

    Good people, fast improving, expanding business so great opportunities. Getting rid of legacy systems & going with latest products.

    Cons

    In house team isn't that much efficient, they need more training to understand & deliver the expectations.


  7. Helpful (4)

    "Training dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at American Water full-time

    Pros

    Benefits are good salary is competitive

    Cons

    Work life balance isn't great, lots of extra hours to complete tasks. Very unorganized and constant change in depts, mgmt and work responsibilities

    Advice to Management

    Managers don't know how to lead and coach employees, not much room for advancement, need more diversity

  8. Helpful (4)

    "From good, to bad, to worse"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Water full-time (More than 8 years)

    Pros

    Good employees and good benefits

    Cons

    Culture and leadership. They performed a culture study that made it clear that the culture was very poor with plans to improve it. Since the study was done the culture continues on a decline with no signs that it will improve. Change is constant. There is no transparency with leadership. It's as though things are being done behind closed doors with no one knowing what to expect and when to expect it. All for change and doing what is best for the company but the way it's being executed is really poor.

    Advice to Management

    Be transparent. Put your people first - not just in words but in your actions.


  9. "Good company, Contractor friendly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Training Development Contractor in Voorhees, NJ
    Former Contractor - Training Development Contractor in Voorhees, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Water as a contractor (Less than a year)

    Pros

    Good pay as contractor.
    Offered me full-time but did not accept fir that particular role.

    Cons

    Manager oversight..I didn't accept full-time due to manager- they are no longer there.


  10. Helpful (2)

    "Technical Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Voorhees, NJ
    Current Employee - Anonymous Employee in Voorhees, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at American Water full-time

    Pros

    Down to earth people. Generally good folks. Nice work/life balance.

    Cons

    Absolutely zero career path development. You are positioned in the company based on how long you have been there. No middle management training. Lots of micro managing. Old school hierarchical management style. Fair amount of credit hoarding. Dingy work environment. In summary, a good place to retire but depressing if you have ambition and are used to a meritocracy.

    Advice to Management

    Focus more (much more) on the employee. The next crop of recruits will not have the big carrot to stay and slog it out - aka pension.


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