American Water Works Association Reviews | Glassdoor

American Water Works Association Reviews

Updated August 8, 2017
19 reviews

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2.5
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David B. Preston
6 Ratings

19 Employee Reviews

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  1. "Happy to be part of a good cause"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Water Works Association full-time (More than a year)

    Pros

    Benefits are above average, Time off sick, vacation & personal is generous. Work environment is cordial and respectful most of the time. I love the way my team works together to get the job done. We all have knowledge about many things and we share that knowledge to help one another accomplish tasks. Upper management actually knows your name and will come chat you up. Very uncommon for CEO's and CFO's to do things like this.

    Cons

    Low pay, (Benefits SORTA make up for that) Low pay raises and bonuses, hard to advance because nobody leaves unless they retire. Some employees work harder than others and it's not really recognized by management. Can not work from home.

    Advice to Management

    Increase pay and pay raises, allow work from home where available. Start taking note of slackers and hold them accountable.


  2. "Awful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Publication in Denver, CO
    Former Employee - Publication in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Water Works Association (More than 10 years)

    Pros

    Nice facility. Good mission if they would deliver on it. Staff is committed.

    Cons

    Terrible upper management. Executives sit in their ivory tower and dictate. They have no clue what is really going on. HR is pathetic. The organization could be innovative, but seems stuck in a rut. Very risk averse, so nothing happens.

    Advice to Management

    Find a purpose and deliver on it. Take a chance and really service the water industry. Become the authoritative resource on drinking water.

  3. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water Works Association full-time

    Pros

    Excellent benefits and life work balance, Good quality people!!

    Cons

    Need to improve departmental collaboration, communication from top down , organizational training and Portfolio Program/Project management


  4. "Production Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits; great location. Close to Costco and shopping.

    Cons

    Lack of communication, especially between departments; Profit-oriented, though it is a non-profit; dictator-type leadership; if you are not kissing up to the execs, plan to stay status-quo for good.

    Advice to Management

    Listen and learn from your employees. They are the ones doing the work! Stop making decisions inside a board room without gathering proper information to validate the decision.


  5. "Management not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Water Works Association full-time

    Pros

    benefits are wonderful, good people, and great location.

    Cons

    management, lack of innovation, lack of trained management, no real care for employee retention.

    Advice to Management

    care about the people who work so hard for you.


  6. Helpful (2)

    "You would rather be homeless than work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Negative Outlook
    Disapproves of CEO

    I worked at American Water Works Association full-time (More than 5 years)

    Pros

    Free parking and if you win the awwasome award wow you get to park closest to the door for one week, now that is motivation isn't it?

    Cons

    Where do i begin? Low pay raises are 2%, too many managers and by the time you get thru the hiring process the only ones left to hire are the ones no other business wanted so we have slews of bad managers. No leadership no one will make a decision you have to have meeting after meeting that go no where. Horrendous staff turnover rate creates total chaos every single day, temps don't even want to work there, staff not valued at all you are told if you don't like it there's the door, managers don't want your input they just want you to blow sunshine up their skirt so that is what you do to get ahead but there really isn't anywhere to get ahead too, lots of staff constantly sick due to stress, taking sick time means getting penalized on your annual review, you get harrassed asking for vacations, very abusive atsmosphete just most staff are miserable and no one cares anymore we don't expect to be in business much longer we costs to much money thete is no value to being a member and our membership drops off, one end of year staff party which is just a lunch that is all you get, no more pension, lots of favoristm some people get away with breaking all the rules

    Advice to Management

    None because they don't care and it will never change only if the board would step in and do a major housecleaning would help


  7. "Needs some directorship and lower management changes made"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mid Level in Denver, CO
    Former Employee - Mid Level in Denver, CO
    Neutral Outlook
    No opinion of CEO

    I worked at American Water Works Association full-time (More than 3 years)

    Pros

    You can look at horses and bald eagles outside of the windows and closed on the weekends, lots of nice people, they seem to be hiring more competant directors finally like for technology and publications. The membership and engineering directors are outstanding.

    Cons

    Some very bad directors and managers in charge in other departments not listed above who have no idea what they are doing and haven't grown revenue. Making you work 16 hour days and telling you to work harder. Or work 50 hour weeks. Creating a 'buzz' in the office will not help attendance and hanging up a sign in the building for how many people ACE wants will not make people come. Promote minorities. A promotion means a 1% raise. All holiday celebrations mean people have to pot luck it, AWWA doesn't pay, favoritism is also another big problem. Performance reviews actually ask your opinion of your manager (who will be the one reviewing it and deciding if you get a highly coveted two percent raise or not.).

    Advice to Management

    Get rid of the bad directorship and managers who do not produce and are just bad in general and bring in new ones like technology, publications, membership and engineering have. Give employees 3% raises. Stop with so many pointless meetings. Too many managers not enough workers. I think we should get rid of the individual departments and merge more together instead of having so many competing departments.

  8. "Mid-level Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Water Works Association full-time (More than 5 years)

    Pros

    Great benefits, beautiful looking location, flex Friday schedule

    Cons

    Lack of flexible schedule, micro-managing mentality from the CEO down to the managers, hostile work environment, most upper management is laughable and lack real knowledge about leading, most people are very unhappy, lack of professional growth, lacking work from home availability, pay is less than outside of the non-profit area but company is expecting people to work as if it is a corporation

    Advice to Management

    It is time to make some changes and stop rewarding bad employees just so they won't be a squeaky wheel. Your upper level management is laughed at by most employees and not trusted to make solid decisions that will grow the company. The company tends to keep bad employees and lose all good ones because you refuse to move into a more flexible work environment that you trust good employees. All employees should receive ongoing training in their field.


  9. "Director, IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good and committed leadership team
    Capable, professional, and accomplished technical staff

    Cons

    Faced with many challenges in the market today with respect to expense management


  10. "interesting place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water Works Association full-time

    Pros

    Water industry professionals are some of the best people around. Members are mostly salt of the earth. There are a lot of very long-term employees (that is also a con).

    Cons

    Large traditional not or profit issues. A lot of ingrained politics and bureaucracy. Did not enjoy my time there but that was more of a fit issue on both sides. There are a lot of very long-term employees (that is also a pro).

    Advice to Management

    I have no advice for management of this organization .


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