American Well Reviews | Glassdoor

American Well Reviews

Updated April 3, 2017
36 reviews

Filter

Filter

Full-time Part-time

3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Ido Schoenberg, MD
20 Ratings

36 Employee Reviews

Sort: Popular Rating Date

  1. Helpful (2)

    "Fast growing company that helps people and has great industry buy-in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Cambridge, MA
    Current Employee - Vice President in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time (More than a year)

    Pros

    - Helps people every day with online doctor visits
    - Great connections to leading hospitals like Cleveland Clinic and insurance companies like Anthem
    - Innovative company, really pushing the envelope in digital health
    - Strong commitment to employees
    - Amazing office location overlooking Boston Harbor, right next to Faneuil Hall
    - Lots of development opportunities, given the high growth of the company
    - They now have a 401k!

    Cons

    - Normal challenges of a high growth company around communication and prioritization

    Advice to Management

    - More communication to employees


  2. Helpful (3)

    "Brutal Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Cincinnati, OH
    Former Employee - Sales Representative in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Well full-time (Less than a year)

    Pros

    Nice solutions for telehealth and products.

    Cons

    Weak sales leadership and CEO who enjoys bulling employees and lacks compassion. Creating a toxic environment which has created a massive revolving door of employees who were either laid off or resigned because of this weak leadership.

    Advice to Management

    Don't pull sales people out of the field to bully them in front of their peers and have them survey each other creating a brutal bully like environment. Sales leadership should not mirror CEO or President who are no likable just well dressed bullies.


  3. Helpful (6)

    "Great Co-workers/Management is unreasonable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at American Well full-time (More than a year)

    Pros

    Your coworkers are great, they are all motivated and fun/friendly.
    The company is doing exceptionally well and the sky is the limit. Fear of "Layoffs" are non-existent.
    Move up the corporate ladder...fast! If you are good, you will be promoted quickly, they are aware of the whom the top 1% of their workers are and treat them accordingly
    Very generous sick policy (7 days)
    Above standard pay, based on position

    Cons

    Many of the managers are under constant stress to overwork their workers, and the stress waterfalls (not trickles) down.
    Often you are getting emails at 10:00 PM or later, weekends, etc...If you don't respond, on your time off quickly, you will be disciplined and made to feel like a non-team player/under performer. I'm not talking about once or twice, but EVERY week you will think you aren't on the clock, and then you will get an email stating, DROP EVERYTHING, DO THIS!

    Advice to Management

    Stop all of the infighting between yourselves to try to see who has the most power and work together. Your dysfunction affects the entire company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (9)

    "Awful place to work. Avoid at all cost. You've been warned"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They pay for overtime hours

    Cons

    The manager and most people on the Team are very dishonest.
    They are so afraid to make a mistake and when they do they try to pin it on someone else.
    Managers are too busy to make a real investigation so they take a wild guess.
    Also needless to say minorities do not get to thrives there.
    Awful place to work no work life balance. Yes, they pay for overtime but if you do not take overtime shifts you will be shunned

    Advice to Management

    Get better people in hire places and do not just judge your employees by their "race"


  6. Helpful (13)

    "Your 2 best days, the day you get hired and the day you get fired"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Former Employee - Engineer in Boston, MA
    Former Employee - Engineer in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at American Well full-time (Less than a year)

    Pros

    It has a good location
    The idea behind the product is nice (its just a flashy version of Skype)
    as perviously stated everyone below mid level management is very smart and very competent

    Cons

    Many have already been stated but will have to re-emphasize:
    -Pay is well below market value (after leaving Im now making 25% more)
    -They will promise you everything under then sun (training, flexible hours, ramp up time...laundry service). Its all a lie to get you to sign, they will use you and the second your manager feels intimidated or they think you are feeling discontent they will drop you.
    -You are constantly told that you are a liability and that asking for anything..even if it makes your work more productive is not a "good use of your time"
    -The email editing thing is real, your manager will proof read it then you will watch him/her look up synonyms because they want to prove a point that they have power over you.
    -You managers will stab you in the back the second they get the chance. They want you to fail to show their value. Even if you ask for a review or how you can be a better employee, some will tell you to "get a therapist".
    -Most of the managers (not all but most) have 0 experience in their field...or in tech in general. Most couldn't run an Outback steakhouse let alone a tech company but they are the yes men to upper level managers so they are kept around.
    -There is no work life balance, you are expected to work all the time. If you need ramp-up/education time you are expected to do it on your personal time.
    -If you show any ambition (IE Grad school or continuing education) your manager will take it as a threat.
    -The upper level managers will assign you projects and tasks and give you no feedback on any of them and if you dont pass their test (with out knowing what you did wrong) they will find a way to get rid of you.
    -HR is non existent...at all. They will never contact you if your manager is complaining about you, in fact even if you want a review (or request it) it will not be granted until your first year is up. You are expected to self correct.
    -There is 0 socialization. The managers will go on for hours about their life amongst each other but if you talk to your colleague you will be reprimanded.
    -The adult bullying comments are so true. The managers love to flex their might because they can but most of them would never last at a real company...many of them have been fired from real companies.
    -Lots of inter-team fighting, screaming, finger pointing but no one takes responsibility because everyone is paranoid they will get fired.
    -Trust me, about 6 months in you will be looking for something else.

    Advice to Management

    Sell to a real company.
    Make HR matter as opposed to a matter of face
    Hire managers that know what they are doing, not just drinking buddies of the upper levels
    If you are stuck in a rut in this company trust me its not you


  7. Helpful (14)

    "Growing pains mean employees are pushed around"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Boston, MA
    Current Employee - Analyst in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Innovative company bringing face to face health care into the homes of millions. This is creating accessibility for people that otherwise may have no outlet for healthcare. The compensation is okay and the benefits are decent.

    Cons

    The structure is changing rapidly, and with it our roles. The quick expansion has lead to growing pains, and now the jobs we signed up for are being changed. We are expected to jump on board with these changes even though it means a lifestyle alteration. Compensation is not good enough to be pushed around like that.

    Advice to Management

    Keep your word. If you hire for one position, and that position is no longer relevant, help the employee retain a reasonable situation within the company. This lack of respect to the employees will result in a revolving door. Not only does this cost the company money, but it damages the lives of the employees.


  8. Helpful (9)

    "Good company with friendly environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

    Cons

    The management process is abusive, and I'm currently a manager. I've seen too much "behind the wall" and hate how our individual performers can be treated. You are forced to ride people and stack rank employees...I've been forced to give good employees bad overall ratings because of politics and stack ranking.

    Advice to Management

    More on-boarding training before new employees are thrown in the fire. The first couple of weeks can be very confusing on where to find the information you need that pertains to your job.


  9. Helpful (3)

    "Not perfect, but pretty great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hosting in Boston, MA
    Current Employee - Hosting in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time (Less than a year)

    Pros

    This a great company to work for. Benefits are good, there are town meetings and round tables for employees to communicate with the CEO, and the break room is stocked with snacks and drinks. The company does not cut corners with technology, and offers a great product as a result. The work environment is both comfortable and productive. Senior leadership is always clear, fair, and gives informed direction. The business itself is quite profitable, and is growing fast.

    Cons

    Rapid growth comes with a few drawbacks. Some employees feel overworked, and the clients can be tough at times. Being a technical product, some level of technical knowledge is required, even in non-technical roles, and when that knowledge lacks, processes tend to lag.

    Advice to Management

    Please continue to treat us well, and don't let the problems of growth become too overwhelming.


  10. "Marketing Assistant Intern"

    Star Star Star Star Star
    Current Employee - Marketing Assistant in Leonardtown, MD
    Current Employee - Marketing Assistant in Leonardtown, MD
    Recommends
    Approves of CEO

    I have been working at American Well (Less than a year)

    Pros

    Friendly, but hard-working environment that makes it easy to want to succeed. Doing your job is not a burden because everyone works together to achieve the same goal. Very team-oriented

    Cons

    Organizational skills within the company could be better


  11. Helpful (6)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Boston, MA
    Current Employee - Director in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time (Less than a year)

    Pros

    --Telehealth industry is a huge opportunity and American Well is the category leader in terms of partner base, tech investments and vision
    --Lot of opportunity - people transition or are promoted into new/different roles all the time, once recognized and show interest
    --Great people to work with - most are super smart, driven, collaborative
    --Many of our senior leaders are women/mothers (head of sales, marketing, account management) - inspiring to younger women in workforce
    --Mission-driven culture means what you're doing matters and makes you want to come to work
    --Location - heart of Financial District with views of the whole city at 75 State

    Cons

    --Vacation time is sub-par
    --Internal communications could be better - more consistent
    --Not a big emphasis on socializing but they're working on it

    Advice to Management

    Keep making investments in HR/employee engagement programs, internal communications, and recognizing great work - as well as having fun when appropriate
    Invest in our space - make it more tech company/creative/light/colorful


Showing 36 of 37 reviews
Reset Filters