American Well Reviews

Updated Jun 22, 2020

To filter reviews, or .
3.4
58%
Recommend to a Friend
82%
Approve of CEO
American Well Chairman & CEO Ido Schoenberg, MD (no image)
Ido Schoenberg, MD
71 Ratings
Pros
  • "Exciting place to work, great executive leadership and a robust telehealth product(in 10 reviews)

  • "Great work-life balance: most people work 40 hour weeks, although this was not always the case(in 8 reviews)

Cons
More Pros and Cons
  1. Helpful (3)

    "Great place to work: I'd recommend to all"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time for less than a year

    Pros

    Best coworkers I've ever had. Very knowledgable, helpful, and generally great people who you will enjoy interacting with. A good mix of seniority from youngsters barely out of college to much more experienced colleagues. This is not a startup where the oldest employee is in their mid 20s. Lots of exciting work going on in the company right now, across all divisions. Both from a technical perspective, and an impact perspective. I can't say much more than that, but this is a great time to join the company. On my team, extremely flexible in terms of schedule and WFH (a lot of people commute from the far suburbs), although this is up to your manager. Great work-life balance: most people work 40 hour weeks, although this was not always the case. From what I have seen in engineering, most teams have a good balance between autonomy and support/collaboration. Lots of opportunities to take ownership, as you might expect at a much smaller startup. Good, but not amazing benefits: pretty standard for a Boston tech company. Unlimited free use of Amwell (DTC product) which is very useful, especially for family. Unlimited PTO: I haven't worked here long enough to figure out how much people make use of this, but this is definitely a workplace where unlimited PTO is a bonus rather than a way to pressure employees not to take much time off. Senior management appears to be taking constructive criticism on board, and is taking genuine steps towards further diversity, career development, and transparency. In general, compared to previous jobs I've had, senior management and C-level execs seem very competent. The company does a good job walking the line between startup and large company: see 40 hour weeks with unlimited PTO. Process is often a little undefined: this can be a good thing or a bad thing. Amazing location: high up floors (>=21, <=28) right in the middle of the financial district (75 State St). I am very happy with my salary, however there is no pay transparency so I cannot really comment generally. Your work actually makes a difference in the world and helps real people. A lot of companies will say this; it's true for very few of them, but American Well is one of those few.

    Cons

    Quite a bit of engineering time is wasted due to company-wide policies, issues with getting access to resources, etc. More than you might expect if coming from another startup, less than you might expect if coming from a traditional health tech background. Not a big deal, but definitely an area for improvement. Employee culture/experience seems to vary a little between different divisions of the company, as some of the other reviews indicate. From what I've heard, this was not helped by the recent acquisitions. However, everyone is aware of this and management are working to improve. If possible, interview with the team/manager you will be working for. Process is often a little undefined: this can be a good thing or a bad thing. In the early days of the company, culture was a little more 'move fast and break things' (at least compared to the rest of the health tech industry). That means there's now a lot of tech debt, and codebases often do not follow best practices. However, no-one is under any illusions and restructuring things is a priority going forward.

    Continue reading
  2. "Good experience for getting to know telehealth"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at American Well full-time for more than a year

    Pros

    Good people, good location, PTO

    Cons

    Growing pains, lack of man power in the IT space

    Continue reading
  3. Helpful (2)

    "Have to do better with their BoD."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at American Well full-time

    Pros

    Unlimited PTO, snacks, foosball, team-building activities, fun and challenging problems, big complex customers

    Cons

    lol @ their Board of Directors. Looks like the cast of LA Law. Absolutely no excuse for this in 2020.

  4. "American Well Online Care Group Review"

    3.0
    Current Employee - Psychologist 

    I have been working at American Well part-time for more than a year

    Pros

    Flexible hours and you can choose your availability.

    Cons

    Ongoing technical issues, difficult to reach anyone for feedback on concerns.

    Continue reading
  5. Helpful (4)

    "Middle of the Raod"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Engineer in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at American Well full-time for more than 3 years

    Pros

    Good insurance benefits. Good /Recent technology. Free snacks, Good office location.

    Cons

    It's not what you know, but who you know. High turnover in many areas.

    Continue reading
  6. Helpful (3)

    "They Should Re-Evaluate"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at American Well full-time for more than 3 years

    Pros

    Benefits, people who didn't think they were better than you because they got paid more, I was in the high 60ks so that says a lot!

    Cons

    Management does not treat people who do the hard work very well. Manager/Lead roles were being handed out like candy. Referrals were allowed to be interviewed by their referees.

    Continue reading
  7. Helpful (7)

    "BEWARE"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at American Well full-time for more than 3 years

    Pros

    - Competitive salary - Gym on site - Unlimited PTO (supposedly but I still have friends there now and they tell me management are picky on who they allow to use unlimited) - Very close to most mbta -Amazing product/software

    Cons

    - Upper management is a joke. There is no appreciation for hardworking employees. If you are leadership, you can bring on anyone in from your personal life to the team and make up any type of title or position for the individual. It's a popularity contest. - WFH/work/life balance is horrible. It's 2020 and with what is going on in the world now proves that remote working is the future and doable. Get a grip. - BEWARE of being sucked into this company with their false promises. Hard work gets overlooked and is just overall a horrible company.

    Continue reading
  8. Helpful (9)

    "Pure Chaos"

    1.0
    Current Employee - Senior Software Engineer in Boston, MA
    Doesn't Recommend

    I have been working at American Well full-time for more than 5 years

    Pros

    Flexible work environment. Good benefits. Decent pay.

    Cons

    Constant reassigning team members. Rarely do you get to start and finish a project as you are constantly getting bounced around other teams. It's not a productive way to work. There is no sense of ownership. Time wasted getting spun up on new teams while having to help bring other team members up to speed on work you are leaving behind mid way to completion.

  9. Helpful (2)

    "Open communication and sharing ideas"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Well full-time for more than a year

    Pros

    Enterprise wide telehealth is an exciting space in healthcare

    Cons

    Leadership seems to be set on their strategy and don't encourage input from others

  10. "Not busy enough but good company"

    4.0
    Current Employee - OCG 

    I have been working at American Well part-time

    Pros

    Flexible schedule Good support system with provider community

    Cons

    Not busy enough Part-timers get little benefits

Found 114 reviews