American Well Reviews | Glassdoor

American Well Reviews

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Found 85 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
83%
Approve of CEO
Ido Schoenberg, MD
50 Ratings
Pros
  • "(in 6 reviews)

  • "The medical and technology needs make for such a fast paced environment that you will be exposed(in 7 reviews)

Cons
  • "Awful place to work no work life balance(in 6 reviews)

  • "This also trickles from the top down where the most senior management treats their staff poorly and leads to an unbelievably hostile environment(in 6 reviews)

More Pros and Cons
  1. The future of healthcare

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time for more than a year

    Pros

    Great people, passionate about positive healthcare outcomes and experiences.

    Cons

    None. The future is what you make it to be.

  2. Quick Growth Issues

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time for more than 4 years

    Pros

    American Well continues to grow at a fast rate which can allow for career development if that is what you are looking for.

    Cons

    The company has grown so quickly that the departments are very siloed and communication is lacking.

    Advice to Management

    Prioritize visibility to the workforce on the initiatives leadership is taking to create 'One Team' within the company. At this time, it can be better to over-communicate!

  3. Best decision in my career

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time for more than a year

    Pros

    Experienced, smart, down to earth people from the CEOs down. Everyone is welcoming, engaged, and driven. I look forward to coming to work everyday knowing everyone has each other’s back. Unlimited PTO, leading company in the industry, great vision, mission, and partnerships.

    Cons

    No cafeteria, so make sure you bring your lunch or head out to grab food somewhere.

    Advice to Management

    None. Executives clearly understand the challenges we face and are taking action to make things better.

  4. Great opportunities for the highly motivated

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Positive Outlook

    I have been working at American Well full-time for more than 6 years

    Pros

    Fast paced, never boring environment. Lots of very smart people at all levels. Opportunity to find your passion and pursue it Ability to stand out and make a difference Great offices

    Cons

    Priorities shift frequently, making it hard to stick to long term objectives Space & seating continues to be a challenge, but only for some teams

    Advice to Management

    Continue the push to become One Team Increase visibility and access to the CEOs More frequent communications from the CEOs to all levels

  5. Exciting Industry, Fulfilling work, Great Teams

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time

    Pros

    Many of the teams here have a great culture of teamwork, you can tell people who work here are bought into what we are doing in Healthcare and the impact we're making.

    Cons

    Not many - there are some challenges that are very typical of a company scaling at the rate AmWell is, but nothing alarming.

  6. Helpful (15)

    Fundamental Issues at the Core

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Well full-time for more than 4 years

    Pros

    Making an impact in healthcare is gratifying. If you're lucky enough to be on the right team, you'll work alongside extremely smart and passionate team members. I loved my colleagues. Great office location.

    Cons

    Work/life balance is bad. Many people work beyond their standard workload and it puts pressure on others to do the same. This causes an inaccurate portrayal of the amount of work that can be done in a given timeframe, allowing executives to pile on more work for future releases. Executives call working late as "team bonding." Product roadmap consistently changes. You'll start working on something one day, then have...

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    Advice to Management

    Let people do their jobs. Trust them to do what they're great at. Slow down so you can focus on quality and process. Say "No" more often. American Well will continue losing great employees if you don't make changes.

  7. Helpful (4)

    Not for the faint of heart, but rewarding (depending on department)

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time for more than 4 years

    Pros

    Great people (for the most part), smart people across the entire company, always the chance to take on new responsibilities if you so desire, benefits are improving, salaries are improving, always big news a couple times a year, industry leading company, CEOs are approachable, Hosting department management is full of all stars (and personality) right up to the C level.

    Cons

    I see upper level management in other departments that I would never want to work for. While they are great at customer facing, it's clear that they don't treat their employee's right, and can be downright disrespectful. Plans shift around too often

    Advice to Management

    Take a hard look at the happiness of the employees in each department. That's going to tell you where your issues are. I know it's important to be flexible in a fast growing industry, but you need to set dedicated resources to pull people away from fighting daily fires to work on best practices, organization, finished half finished projects, etc. It always feels just too close to being on the edge of falling apart. Spend...

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  8. Helpful (5)

    Growing pains ahead

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time for more than 2 years

    Pros

    * Unlimited paid time off, company recently changed policy. Benefits otherwise are ok with 3% match. Medical and dental are steep. + 1 star * Flexible with working remotely. Appears to be a laid back atmosphere in a fast paced environment. + 1 star * Good mission statement, one of the industry leaders though they will most likely go public or get acquired. Approve of the 2 co-CEO's. + 1 star * Lots of work to go around...

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    Cons

    * Human resources are not much help and some are truly inept. Getting your commuter pass and 401k setup was a monumental task. - 1 star * More politics than usual. I've been with quite a few companies and every company has politics. It can be different from group to group, manager to manager within the same company. With that said, still more politics than average. Tends to micromanage. Lots of inexperienced managers...

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    Advice to Management

    You got a good thing going. Transforming the industry. The managers are very knowledgeable but terrible at the people side of things, especially hiring. That in turn sends the wrong message when you hire the wrong people who can't contribute. Then the managers will clamp down and micromanage for their own mistakes. Most of the managers would make great employees however they have terrible management skills. Reevaluate...

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  9. Software Engineer

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at American Well full-time

    Pros

    The people in the company are awesome! They have made some changes to the culture to increase tenure within each department and it has been good so far

    Cons

    - Too much bureaucracy around the engineering department - It needs a culture to revamp and better ways of keeping employees

    Advice to Management

    Let the other managers have oversight on all things the company has on an employee

  10. Great team environment

    StarStarStarStarStar
      Current Employee - Technical Recruiter in Boston, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at American Well full-time for more than a year

      Pros

      - Great team environment where coworkers support one another and managers value their employees input - Ownership of your work without being micromanaged - Ability to work from home when needed - Unlimited PTO and strong benefits package - Perfect office location downtown

      Cons

      - Layout of the office across several floors can be difficult at times

      Advice to Management

      Keep trending in the right direction! Excited for what is in store as we continue to grow.

    Found 85 reviews