American Well Reviews | Glassdoor

American Well Reviews

Updated November 2, 2017
46 reviews

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2.6
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Ido Schoenberg, MD
25 Ratings

46 Employee Reviews

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  1. "Fast paced environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Well full-time

    Pros

    If you like a rapidly-changing environment, then you'll fit in here. Every day is different. The company is growing quickly, and with that comes a lot of ambiguity. It's not for everyone, and some departments have high turn over, but if you like to think on your feet and are up for a challenge, then this is a good place to look.

    Cons

    There's some difficulty with cross-departmental communication. Sometimes it's hard to know who is responsible for what. Some people get really burnt out, and you can tell they're unhappy. There's also more work than you can possibly do in a 40 hour work week.

    Advice to Management

    Start to document your processes, especially as you grow. It'll make it easier for everyone.


  2. Helpful (6)

    "Think carefully before joining!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Well full-time (More than a year)

    Pros

    -Technology is on demand
    -Good benefits

    Cons

    -Pay below market value (Making 25% more working on the same role for a different company)

    -They don't care about your career aspirations. If you show any ambition- your manager will take it as a threat

    -Human resource is a JOKE! HR gossips and doesn't know how to be discreet- DO NOT TELL THEM HOW YOU TRULY FEEL. They will tell your manager in a way that creates tension.
                             PS: the whole company will find out.

    -Fear of being fired. Management makes you feel like you are replaceable at all times

    - Office space? What office space? if you are lucky you will be bounced from cubicle to cubicle your entire stay.

    -HQ is a bully environment. If you work remotely good for you!

    - CEO and President are micromanagers and set unattainable goals or should I say UNREALISTIC GOALS?

    Advice to Management

    -Trust your employees or fire them- Give employees decision-making power
    -Invest in HR and the culture
    -Create a career development program
    - Look for a bigger HQ site with ample space for staff
    -Increase pay or lose your A players

  3. Helpful (7)

    "There are better companies to work for..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Well full-time (More than 3 years)

    Pros

    Interesting technology and service product offerings.

    Cons

    Cannot trust Hosting team leadership. More work than resources to handle. To err is human, but if you do err, expect extreme punishment and to be made an example of.

    Advice to Management

    Reevaluate on how you treat employees. It is resources that help organizations be successful. Recommend that the brothers (owners), do a reevaluation of their Senior Leadership.


  4. Helpful (4)

    "Not liking restructuring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Its a fast growing company well placed for ascendency in the coming years
    Some individual managers will fight for their employees
    Seltzer in the fridge

    Cons

    Inter department communication is painfully difficult
    The layout of the technical teams prevent collaboration and literally serve as barriers for cross team communication


  5. Helpful (6)

    "NA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at American Well full-time

    Pros

    -Middle management and down across all of the departments tend to be very smart, hard working and willing to work together
    -Great location

    Cons

    -Senior management is out of touch with the norms and needs of the customers and internal teams.
    -A culture of "blame game" vs working as a team in the best interest of the customer.
    -A lack of understanding, or refusal to acknowledge, of what is needed to retain a talented workforce (decent raises, trust in the experience of the staff, a non-toxic culture, etc.)
    -Having to be connected at all times. No matter what is said, the expectation that you're answering emails off hours is very evident. In addition, someone with 10% of the information about something you're working on can start a wild fire of emails at night so you need to be on hand to attempt to tame it.
    -Daily (mostly avoidable if proper protocols were used) fires completely remove the ability to work in a proactive, forward thinking approach
    -The workload is often unreasonable resulting in a lower quality output. This is beyond "grinding it out"; it's unmanageable resulting in a sub par level of service to what paying customers deserve.

    Advice to Management

    Trust and respect your staff. If you're unable todo so, then re-evaluate the interview process to ensure that the people you're bringing on you can trust and respect.

    Those who have been there the longest don't necessarily make the best leaders for the work that needs to be accomplished. There are a lot of mid management team members who could really help clean up the mess, if they were listened to.


  6. Helpful (8)

    "Believe the bad reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Well full-time

    Pros

    Salary and benefits were very good. That was it.

    Cons

    American Well was, by a wide margin, the most poorly-managed place I've ever worked. I was promised a role with a specific scope and responsibilities. I interviewed numerous times before being offered the job, speaking with many different people. Once I joined the company, it emerged that the role my managers really wanted me to fill was an entirely different job. My complaints about this fell on deaf ears. I did the job for a while, because what choice did I have? But it only vaguely resembled the job they had offered me. Each and every day in this place was filled with confusion and chaos. I can confirm the complaint that many other former employees have made in their reviews on this site about American Well managers insisting on reviewing and re-writing their team's emails to collaborators within and outside the company. Just bafflingly unprofessional.

    Advice to Management

    Treating employees in a professional manner, as if they are responsible adults, would be an excellent start.


  7. "American Well is great company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Well full-time (Less than a year)

    Pros

    Great company to start or continue career in IT field. The company is constantly growing and looking for talented folks. It has great benefits, including matching 401k, top med insurance, free eye doctor visits, commute reimbursement and few other things. It is located in heart of the Boston, there are nice views from the windows of 26th floor. Great leads in Hosting department.

    Cons

    I don't there are some.

  8. Helpful (9)

    "It was a learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hosting Engineer in Boston, MA
    Former Employee - Hosting Engineer in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Well full-time (Less than a year)

    Pros

    The only pros I can think of are that it is located in downtown Boston, so the commute is short, the technology is up to date, good connections to hospitals like Cleveland Clinic and to insurance firms like Anthem, some of the snacks were healthy (ie the fruit), and lots of free coffee.

    Cons

    There was no sense of community while I worked here. While I was there, there was only one event where everyone got together in the office to meet.

    Each department was looking out for themselves. There was a lot of finger pointing and no one wanted to take the blame when something went wrong for fear that they would be fired.

    The company will promise you everything during the interview process and make everything seem better than it really is so you join, but once you join, they will treat you less than dirt and will fire you if you start looking for a new job or become discontent. Management will work you to the bone and use you as long as you allow them to do so.

    Management and team leads won't allow you to send emails to clients until they review them first. Once they review the emails, they'll look up words and rewrite your emails just to belittle you. Management and team leads will talk down to you and bully you.

    Communications is lacking. There was little to no communication between teams and departments and sometimes, one department would send the wrong information to another department.

    HR/Recruitment was virtually non-existent. Once you accepted the job and filled out your HR paperwork on the first day, you didn't hear from HR. There was no follow up and no one asked how everything was going or if you had any issues.

    There was no such time as off-hours. At American Well, you are expected to work all the time. Emails were sent late at night or on the weekend on a regular basis to fix something.

    Advice to Management

    Hire competent managers, improve inter-department communication, replace the HR department. and offer more company events.


  9. Helpful (8)

    "Hosting Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hosting Engineer in Boston, MA
    Former Employee - Hosting Engineer in Boston, MA
    Doesn't Recommend
    Positive Outlook

    I worked at American Well full-time (More than a year)

    Pros

    team leads / middle management have good tech skills and the most respectful attitude I've seen.

    Technology is current and in demand so good learning.

    co-workers are smart , hard working and considerate.

    Internal recruiting dept is completely on-point.

    Opportunities to move up.

    Enough kit to get the job done.

    Cons

    Lots of "not my job" Some servers went 2 years without being patched because they were another team's job. I got yelled at for helping to patch them.

    VP level hosting management is consumed with appearances and formality. Whatever you do don't put a joke in email.

    Other departments are the enemy. "All Set" and "no problem now" are the defaults.

    On a monthly basis, people come not figuratively , banging and screaming on our doors as a tactic to get their issue addressed.

    Aside from recruiting, HR either lacks the bodies or skills to get things done. 3 of 3 new people in my group didn't get their health cards from HR, they got them from Blue Cross after giving up on HR

    Patient Trolling, lots of use of Open Source but no give back to the community.

    Advice to Management

    Hire some consultants managing by results vs appearance


  10. Helpful (9)

    "Get your act together!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Well full-time

    Pros

    Complimentary coffee, milk, soda and snacks.
    Located near public transportation.
    Interesting & cutting edge product offering.

    Cons

    No true HR department.
    No formal development structure or growth opportunity for employees.
    No work/life balance.
    Cramped work space.
    Unrealistic expectations from employees - long working hours, unethical requests.
    Mediocre benefits.
    No break room/lunch room space.
    Lack of respect amongst employees.
    Zero comradery.
    Minimal telecommuting opportunities.
    Cold and unwelcoming culture.

    Advice to Management

    Get your act together and start acting like adults! The way the company runs and the way that management conducts themselves is an utter disgrace. Hire a consulting company or outside counsel for advice on how to get the company in order.

    Executive Management:
    - Be kind and act like leaders - coach your staff, encourage ideas and stop being so petty.
    -Some management should clearly NOT be management - stop promoting without merit. And if there is new management, provide training for these new managers.
    -Show some respect & be professional. Senior management should not be acting degrading and disrespectful towards one another in public forums, nor should emails of this nature be circulated.
    -Bring in some fresh blood opposed to the management that has been in place since the beginning of AW. Times have changed and people need to as well!

    Sales:
    - Stop selling features that the product does not have so that the implementation teams suffer!

    HR:
    - Improve onboarding processes.
    - Improve communication and counsel for employees experiencing issues.
    - Conduct true exit interviews and off boarding.

    Overall
    -Formulate a strategy and ensure that all personnel are marching to the beat of the same drum. With no shared goals, teams are not aligned and do not work together well!


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