Amerigroup Reviews | Glassdoor

Amerigroup Reviews

Updated January 23, 2017
47 reviews

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2.0
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Amerigroup CEO Jim Carlson
Jim Carlson
19 Ratings

47 Employee Reviews

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  1. "Behavioral Health Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Behavioral Health Case Manager
    Former Employee - Behavioral Health Case Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amerigroup full-time (Less than a year)

    Pros

    Great coworkers, ability to work from home

    Cons

    Unnecessarily convoluted and complicated documentation, micro-management on documentation and work from both state and national level of corporate, harassing of members who are not interested in services, basically feeling like I was working at a call center, home visits without any safety training

    Advice to Management

    Simplify documentation, give proper training, cease grading employees on documentation and producing public reports to all coworkers, use less tracking tools


  2. Helpful (3)

    "Poor leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Doesn't Recommend

    I worked at Amerigroup (More than a year)

    Pros

    Work from home was good.

    Cons

    Could have been a great job. Leadership poor... too much bullying, and politics. Only way to advance is to leave. No value for hard working employees. Salaries lower than similar positions at other companies.

    Advice to Management

    Replace leadership and listen to employees


  3. Helpful (2)

    "Stay away from Texas Behavioral Health - especially HOUSTON office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, benefits are ok and telecommute options. The company atmosphere is great and they appear to really want employees to do well.

    Cons

    Horrible managers who are not transparent in their actions. Managers are not trustworthy, caring or easy to do business with. The Texas Behavioral Health department needs a MAJOR overhaul with the managers and how they talk to employees and make unrealistic expectations in regards to caseloads.

    Advice to Management

    HR take a good look at your managers in the Behavioral Health Department. Send out a survey to the employees there and figure out how to retrain your managers because they are running away your good employees. I could name some names but I won't just ask your employees about the horrible way they are treated from the managers.


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  5. "Provider Relations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Relations in Tampa, FL
    Former Employee - Provider Relations in Tampa, FL
    Positive Outlook
    Approves of CEO

    I worked at Amerigroup (More than 5 years)

    Pros

    Work from home opportunities available. Schedule flexibility. Learning opportunities and ability to attend college/university paid by Anthem.

    Cons

    The salaries are not competitive. Since the merger with another health plan the work environment has become toxic.

    Advice to Management

    Communicate more with your employees; they shouldn't be in the dark. If you are making "tough" decisions explain why and how you got to that reasoning. Also, listen to your employees as they interact with the various customers everyday and have more "on the ground" knowledge. Finally, respect the policies and procedures set in place by the parent company as they are in place for a reason.


  6. Helpful (1)

    "Observation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work from home. Good co workers for the most part

    Cons

    Micromanaged. Poor communication. No management. No continuity of information

    Advice to Management

    Walk a mile in our shoes. Pay attention to those who do the job


  7. Helpful (5)

    "There is no job security whatsoever."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Virginia Beach, VA
    Current Employee - Customer Care Representative in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amerigroup full-time (Less than a year)

    Pros

    The benefits are okay... I cannot think of any other pros.

    Cons

    Constant lay-offs, unstable management, work-life balance, no job security, you are micromanaged and penalized if you have to pee or without being on breaks

    Advice to Management

    Stop firing good employees to fit your corporate agenda


  8. Helpful (2)

    "Get everything in writing from your case manager management team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse Case Manager in Tampa, FL
    Former Employee - Registered Nurse Case Manager in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amerigroup full-time (Less than a year)

    Pros

    Work from Home IT reps. with corporate Anthem were attentive as well as Tampa IT dept. Anytime had an issue with passwords, equipment they efficient at resolving the problem. Fellow nurses on team all welcoming to new staff.

    Cons

    Management says one thing and than weeks later changes the game plan. Requiring you to work on site when all your preceptors are all remote. Most Anthem employee work from home day 1 yet Amerigroup ( an Anthem partner) states it's mandatory to work in office 60-90 days. Waste of gas commuting when no value of being in office, no coworkers even around you. You are all alone, like you are being punished. 12k pay cut from last job too... Not worth it for a manager that isn't trust worthy.

    Advice to Management

    Put your expectations in writing with your employee. Than there is no 'confusion' when you decide to make up your own rules. Also don't lead your employee on when they are anticipate going home when you say to them 'May 13th looks like a great day to go home' than say you never promised that. Integrity... Get some.


  9. Helpful (5)

    "Not a Happy Camper Anymore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Management Specialist in Irvington, NJ
    Current Employee - Medical Management Specialist in Irvington, NJ

    I have been working at Amerigroup (Less than a year)

    Pros

    I don't see the Pros anymore

    Cons

    This company is only looking out for themselves meaning big executives.


  10. Helpful (2)

    "Get in and get out don't expect advancement if you are a person of color."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amerigroup full-time (More than 5 years)

    Pros

    Good pay, flexibility in schedule, good learning experience, but u have to learn with no support from management

    Cons

    Favoritism, bullying from passive aggressive management, no advancement opportunity unless you're friends with management,

    Advice to Management

    None, because it's the company culture.


  11. Helpful (1)

    "Chaos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Amerigroup full-time

    Pros

    Great group of corporate folks, very nice. Theories behind the company mentalilty are sound.

    Cons

    Most disorganized group I've ever seen. It's very clear that the parent company has not successfully assimilated all the branches yet with another large takeover coming up.

    Advice to Management

    Fix what is broken before you try to grow more.



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