Amerigroup Reviews | Glassdoor

Amerigroup Reviews

Updated September 21, 2017
52 reviews

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2.0
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Amerigroup CEO Jim Carlson
Jim Carlson
20 Ratings

52 Employee Reviews

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Pros
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More Pros and Cons

  1. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intake Coordinator in Atlanta, GA
    Former Employee - Intake Coordinator in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Amerigroup full-time (More than 3 years)

    Pros

    I loved my job was there for 3 years. What we did made a difference. Pay and hours are decent depending on your job. Benefits are great. Management in other department or that were not part of my team were great. The CEO was and is great. CEO cares about everybody no matter if you are a Fulltime Employee or a temp.

    Cons

    Management is poor No leadership. No organization, everything be all over the place, well in my department anyways. In FC department no respect and it's a revolving door. The manager is not a manger she knows nothing and refuses to learn, the lead is more the manager.

    Advice to Management

    Get people who can lead a team
     Someone a team can respect. Someone who the team wants to follow. Someone who is willing to learn the job and make better improvements. Not someone who ran all your good people away.


  2. "Playing favorites"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amerigroup full-time

    Pros

    Flexible hours, ability to work from home

    Cons

    Management acts like a oligarchy, only promoting their favorites and highlighting those they like most. Everyone else is treated like they are not good enough. Management has years of people working side by side creating a close circle and not letting anyone in but the people they like. Better to work on the Anthem side versus Amerigroup.

    Advice to Management

    Treat ALL employees equally in terms of rating good performance and promotions.

  3. Helpful (1)

    "AGP cares far more about numbersmembers than they do employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Utilization Review
    Former Employee - Utilization Review
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amerigroup full-time (More than 5 years)

    Pros

    Good teamwork among fellow employees, ability to work from home, no weekends or most holidays.

    Cons

    Management (micromanaging, unsupportive), poor training, ever increasing workloads with many employees working long after end of day & weekends but not compensated. nor properly trained when transitioned to a new area. Expensive health insurance.

    Advice to Management

    Instead of all the "team building" exercises, take time to actually connect with individual employees, listen to and address their concerns.


  4. "Chaos everywhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Des Moines, IA
    Current Employee - Anonymous Employee in West Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Amerigroup full-time (More than a year)

    Pros

    Great flexibility. Amerigroup is a branch of Anthem which seems to have good benefits, values and standards. Iowa does not follow these.

    Cons

    Managment: upper and lower levels are not professional or respectful to employees. You will receive 3-4 different answers to the same question. Workloads are very uneven for same pay. Difficult to get overtime even when workload demands it. High staff turn over. No appreciate or respect for their workers. They do no value our thoughts or ideas. Bottom line...only work here if you plan to not move up or like to work as just a number.

    Advice to Management

    Treat your employees with respect. Show your staff you appreciate their hard work. Wear shoes and look professional in the office. Listen to the suggestions of the employees who are actually working the field. Start an employee retention committee to save staff. Look at overall workloads to even out work/life ratio. Some employees do numerous unpaid hours of overtime, some barely work 40


  5. "Horrible Management Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Coordinator in Nashville, TN
    Former Employee - Care Coordinator in Nashville, TN
    No opinion of CEO

    I worked at Amerigroup full-time (More than 5 years)

    Pros

    Work from home. Fair compensation for Social Services work. The ability to work with an at risk population who needs services for survival and ability to thrive.

    Cons

    See below. The morale among upper management is very poor. It is "never enough". I did not feel as an investment within the company despite my multiple years of dedicated service. There was never a word or comment to counteract my decision to leave.

    Advice to Management

    Stop taking away autonomy. There is no longer a culture of using professional judgement. Very punitive measures of corrective action. Caseloads were impossible to manage within given timeframes and staff was expected to pick cup slack from teammates in regions that were 2-3 hours away. It was nearly impossible to effectively manage services to such members due to geographical restrictions. It was a job that was unattainable. The job was far better under a different management administration, however that drastically changed in 2016.


  6. "Behavioral Health Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Behavioral Health Case Manager
    Former Employee - Behavioral Health Case Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amerigroup full-time (Less than a year)

    Pros

    Great coworkers, ability to work from home

    Cons

    Unnecessarily convoluted and complicated documentation, micro-management on documentation and work from both state and national level of corporate, harassing of members who are not interested in services, basically feeling like I was working at a call center, home visits without any safety training

    Advice to Management

    Simplify documentation, give proper training, cease grading employees on documentation and producing public reports to all coworkers, use less tracking tools


  7. Helpful (3)

    "Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Doesn't Recommend

    I worked at Amerigroup (More than a year)

    Pros

    Work from home was good.

    Cons

    Could have been a great job. Leadership poor... too much bullying, and politics. Only way to advance is to leave. No value for hard working employees. Salaries lower than similar positions at other companies.

    Advice to Management

    Replace leadership and listen to employees

  8. Helpful (2)

    "Stay away from Texas Behavioral Health - especially HOUSTON office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, benefits are ok and telecommute options. The company atmosphere is great and they appear to really want employees to do well.

    Cons

    Horrible managers who are not transparent in their actions. Managers are not trustworthy, caring or easy to do business with. The Texas Behavioral Health department needs a MAJOR overhaul with the managers and how they talk to employees and make unrealistic expectations in regards to caseloads.

    Advice to Management

    HR take a good look at your managers in the Behavioral Health Department. Send out a survey to the employees there and figure out how to retrain your managers because they are running away your good employees. I could name some names but I won't just ask your employees about the horrible way they are treated from the managers.


  9. "Provider Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Relations in Tampa, FL
    Former Employee - Provider Relations in Tampa, FL
    Positive Outlook
    Approves of CEO

    I worked at Amerigroup (More than 5 years)

    Pros

    Work from home opportunities available. Schedule flexibility. Learning opportunities and ability to attend college/university paid by Anthem.

    Cons

    The salaries are not competitive. Since the merger with another health plan the work environment has become toxic.

    Advice to Management

    Communicate more with your employees; they shouldn't be in the dark. If you are making "tough" decisions explain why and how you got to that reasoning. Also, listen to your employees as they interact with the various customers everyday and have more "on the ground" knowledge. Finally, respect the policies and procedures set in place by the parent company as they are in place for a reason.


  10. Helpful (1)

    "Observation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work from home. Good co workers for the most part

    Cons

    Micromanaged. Poor communication. No management. No continuity of information

    Advice to Management

    Walk a mile in our shoes. Pay attention to those who do the job


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