Amerigroup Employee Reviews | Glassdoor

Amerigroup Reviews

Updated March 24, 2017
231 reviews

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Full-time Part-time

3.0
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Amerigroup CEO Jim Carlson
Jim Carlson
114 Ratings

231 Employee Reviews

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  1. Helpful (2)

    "Run"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ptovider Relations Representative in Hanover, MD
    Current Employee - Ptovider Relations Representative in Hanover, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Employees get a volunteer day each year.
    The employees are nice to work with.
    Offering of health services like walking & running clubs

    Cons

    too, too many to list

    Advice to Management

    hire some members of senior management who know what they are doin


  2. Helpful (2)

    "Worst IT Management Ever!!! Can't remain competitive with other IT employers. No Training, Plenty of Blaming!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Virginia Beach, VA
    Former Employee - Business Analyst in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Amerigroup full-time (More than 3 years)

    Pros

    Good starting compensation, and decent benefits

    Cons

    Highly political IT Management, Absolutely no respect for the individuals, Pitiful raises, No career opportunities, Absolutely NO training, Horrible work-life balance, and A lot of uncertainty with the purchase by Wellpoint could make things even worse! Very low morale in IT, long before the Wellpoint acquisition. This feudalistic, good-ole-boy Management team has some serious hardened issues that will only change with Management turnover.

    Advice to Management

    Respect is not granted based on your Title. It is earned! Even yet, if you give respect, you might just get it in return.


  3. Helpful (2)

    "Faiclities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Specialist in Virginia Beach, VA
    Current Employee - Facilities Specialist in Virginia Beach, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amerigroup full-time (More than a year)

    Pros

    You get your foot in the door.

    Cons

    You don't get far as a male minority in this company.

    Advice to Management

    Stop thinking you are doing minorities a justice just because you advance one type or you advance a minority female.


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  5. Helpful (1)

    "Amerigroup Stalling Payments"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Precertification Department in Dallas, TX
    Current Employee - Precertification Department in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amerigroup full-time (More than 5 years)

    Pros

    Staff are friendly and truly want to help people.

    Cons

    Company policy and management have us delay certification for patient's testing, or office visits, causing a lot of grief for the patient, and essentially putting their health at risk on a daily basis.

    Advice to Management

    Don't make it so hard for doctors offices to provide services for patients that pay hard earned money for their insurance to provide the health services they need.


  6. Helpful (4)

    "Avoid this place! It is a joke."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    No opinion of CEO

    I worked at Amerigroup full-time (More than a year)

    Pros

    Descent Salary/ That is about all

    Cons

    Cut throat, backstabbing co-workers, poor job training, Large number of demotions (they call organizational restructure), unqualified managers, can be demanding and stressful with unreal time deadlines to meet. They tend to hire people based on who you know rather than someone who may be more qualified.

    Advice to Management

    Boost morale. Work with other departments rather than competing against one another. Treat all employees equally and with respect. Management needs to stop playing favorites.


  7. Helpful (2)

    "Seattle Management is embarassing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Seattle, WA
    Current Employee - Administrative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Amerigroup full-time (Less than a year)

    Pros

    Good pay and nice location.

    Cons

    Low moral. Hard to respect current management.

    Advice to Management

    Hire managers that actually know how to speak to people in a professional manner and that have leadership experience or have a least successfully passed some leadership courses. Moral is super low for being such a new office, which is a direct result of bad hiring choices for leadership.


  8. Helpful (4)

    "Stay away!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative III in Nashville, TN
    Current Employee - Customer Care Representative III in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amerigroup full-time (More than a year)

    Pros

    Monday through Friday schedule. Latest shift is 10:30am to 7:00pm. Great benefits. Great place for an entry level job.

    Cons

    Training is non-existent. You will sink or swim. Policies and procedures are made up as they go along. Management only cares about the numbers and not the people. Morale is extremely low. Lots of back stabbing and back biting. Not the right environment for a long-term career.

    Advice to Management

    Stop treating employees disrespectfully. Stop creating paper trails of disciplinary action for policies that don't exist so you can terminate people you don't like.


  9. Helpful (3)

    "Avoid Nashville At All Costs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Amerigroup full-time (More than 3 years)

    Pros

    Mission to help Medicaid patients; dedicated, committed hard working co-workers

    Cons

    Unbelievably bad upper leadership - Provider Relations, Operations, Quality, COO . I'm amazed that the TN health plan manages to make a profit. The provider community detests this company, the customer service is horrible, there is no accountability and staff are looking for jobs to get out of this hostile work environment created by several overpaid, usually absent vice presidents. It isn't how much you know, how hard you work; it is how good you are at playing the game and tattling. Worst company I've worked for in regard to HR won't do anything about the continuing hostile work environment. Several VPs manage by intimidation. It could be a great company but unless Wellpoint takes a hard look and cleans house, it will continue to decline.

    Advice to Management

    Get a COO who actually understands business principles instead of an affirmative action LPN who is cronies with TennCare employees. Hold your double standard, back stabbing VPs accountable for the bottom line and stop allowing them to blame the good managers they drive out for all the mistakes and messes that continue. Recognize the hard work your worker bees do and stop listening the bitchy little mean girls you call your Vice Presidents because they are all out of touch and too busy creating silos with their infighting.


  10. Helpful (4)

    "Ever Been Bullied? If you work for the GA Health Plan there is no way out!!!...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Amerigroup full-time (More than a year)

    Pros

    A desk behind the glass door if you're willing to participate in bullying and micromanaging the staff.
    Occasional working from home as a manager.
    A chance to get some relief from the hostile work environment by participating in community outreach events in which the plan members are greatly appreciative.
    Extra bonus $$$ if you're in the "clique"

    Cons

    Work at home employees and first line managers you are being watched closely by big brother/big sister. Their paying your cellphone bill for a reason.
    Senior leadership has historically prevented employees from transferring to other departments in addition to outside organizations. It's called blacklisting.
    Do not take any extended time off, even if you're pregnant

    Advice to Management

    Stop spending time and resources on stalking employees. Instead help them to become more effective by providing the necessary resources so that they contribute to the success of the organization.


  11. Helpful (4)

    "The Devil Wears Prada"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Amerigroup full-time

    Pros

    Short drive to work was nice.

    Cons

    Too many to mention but I will name a few.

    My manager had no idea how to do my job. I was also told not to ask anyone for help when she couldn't answer my questions.

    This is a professional environment with exempt employees. However, employees are treated like first graders and are instructed to not have personal conversations. That is virtually impossible when you sit across from someone in a cubicle.

    Any employee can spend 2-4 hours per day on phone meetings but will not be issued a headset or be allowed to use the speakerphone. That is physically painful.

    Ergonomics is non-existent, and this is a healthcare company!

    When an offer is made, you are told you will spend the first week training. That is not true.

    They have some nice online courses you can take, but they must be taken on your own time after work. No laptop is provided, so if you want to learn you have to try to figure out how to work late in an unsafe area alone.

    The job description does not match the job you are asked to do.

    Managers yell loudly at employees when things don't go their way. Nobody is perfect. And by the way, if managers would read their email they might find out things they wouldn't have to yell about.

    Email is a good way to communicate and follow up on meetings. It is also a good backup (CYA) for due dates, duties, etc. My manager said not to send her emails like that.

    There was no backup for this position, so while it's ice to have 4 weeks vacation in a year it's impossible to get those days off.

    This job was a set up for failure from the beginning. How do these people sleep at night?

    Advice to Management

    Management needs to spend time with employees and learn how to do what they do. Listen to your employees when they have questions, suggestions, or ask for hardware, software, etc. that will increase productivity.

    It's not necessary to micromanage someone with a master's degree and more experience than you have, especially when you have no clue how to do your employee's job.



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