Amerigroup Reviews | Glassdoor

Amerigroup Reviews

Updated August 12, 2017
247 reviews

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  1. Helpful (3)

    "Network Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Benefits, most people not in management were actually good people just trying to do their job.

    Cons

    Upper and Middle Management are not qualified for their positions. Most are the most unprofessional people that I have ever worked with. The CEO has no idea how this oversight is hurting the company, or maybe he simply doesn't care.

    Advice to Management

    Get more training for yourselves so that when you have to deal with other people not in management you can actually be more human.


  2. Helpful (2)

    "Stay away from Texas Behavioral Health - especially HOUSTON office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, benefits are ok and telecommute options. The company atmosphere is great and they appear to really want employees to do well.

    Cons

    Horrible managers who are not transparent in their actions. Managers are not trustworthy, caring or easy to do business with. The Texas Behavioral Health department needs a MAJOR overhaul with the managers and how they talk to employees and make unrealistic expectations in regards to caseloads.

    Advice to Management

    HR take a good look at your managers in the Behavioral Health Department. Send out a survey to the employees there and figure out how to retrain your managers because they are running away your good employees. I could name some names but I won't just ask your employees about the horrible way they are treated from the managers.

  3. "Good Company to work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Approves of CEO

    I worked at Amerigroup (More than a year)

    Pros

    most managers really watch out for their team members

    Cons

    negotiation for higher salary takes a while, change doesn't happen quickly if there is a problem

    Advice to Management

    competitive pay


  4. "Provider Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Relations in Tampa, FL
    Former Employee - Provider Relations in Tampa, FL
    Positive Outlook
    Approves of CEO

    I worked at Amerigroup (More than 5 years)

    Pros

    Work from home opportunities available. Schedule flexibility. Learning opportunities and ability to attend college/university paid by Anthem.

    Cons

    The salaries are not competitive. Since the merger with another health plan the work environment has become toxic.

    Advice to Management

    Communicate more with your employees; they shouldn't be in the dark. If you are making "tough" decisions explain why and how you got to that reasoning. Also, listen to your employees as they interact with the various customers everyday and have more "on the ground" knowledge. Finally, respect the policies and procedures set in place by the parent company as they are in place for a reason.


  5. Helpful (1)

    "Observation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work from home. Good co workers for the most part

    Cons

    Micromanaged. Poor communication. No management. No continuity of information

    Advice to Management

    Walk a mile in our shoes. Pay attention to those who do the job


  6. "Utilization Review Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Nurse in Tampa, FL
    Current Employee - Call Center Nurse in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amerigroup full-time (Less than a year)

    Pros

    Pay, benefits, quarterly bonuses, 401K matching!

    Cons

    Strict time management for breaks

    Advice to Management

    great management


  7. "Very Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LTSS in Knoxville, TN
    Current Employee - LTSS in Knoxville, TN
    Negative Outlook
    Approves of CEO

    I have been working at Amerigroup full-time (More than a year)

    Pros

    Work from home, Getting to make a difference in my members lives, good benefits, decent pay, yearly bonus, good experience with Medicaid CHOICES Program

    Cons

    Some managers are very unprofessional, and they get by with it. Not only is the relationship between two of managers very unprofessional, they talk about you to your team members, and say awful things about the other team members in front of you, unless you are in their little group. You have it made, if you are in their little group. They will even admit to having it made. It's like you are back in high school. You better keep every email and every text from them, because if they tell you wrong, they will not own up to it. They will put everything on you. You work from home, but you have no home life. You have to work past your 8 hours a day, to meet deadlines, but they refuse to pay overtime. The job itself isn't bad. It would be a great job, if we actually had the right management. It's sad, because a lot of us are ready to quit. The company is going to lose their hardest, most honest working employees, because they are letting them by with this. IT is another issue. It's hard to get your work done, if the equipment doesn't work.

    Advice to Management

    If you are going to be a manager, act professional, keep professional boundaries at work, and treat all employees fair.

  8. "Snr. Business Analyst"

    StarStarStarStarStar
    Former Employee - Senior Business Analyst/Scrum Master in Virginia Beach, VA
    Former Employee - Senior Business Analyst/Scrum Master in Virginia Beach, VA

    I worked at Amerigroup (More than a year)

    Pros

    It was fun place to work

    Cons

    It did not applicable in this company

    Advice to Management

    NA


  9. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Amerigroup full-time (More than a year)

    Pros

    Flexibility to work from home

    Cons

    Ineffective processes and communication across departments


  10. "Amerigroup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Kansas City, MO
    Current Employee - Customer Service Representative III in Kansas City, MO

    I have been working at Amerigroup (More than 3 years)

    Pros

    Work atmosphere is really nice!!!

    Cons

    Very unorganized and training unlike job.


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