Ameriprise Auto & Home Insurance Inside Sale Agent Reviews | Glassdoor

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Ameriprise Auto & Home Insurance Inside Sales Agent Reviews

Updated Nov 30, 2018

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3.8
100%
Recommend to a Friend
100%
Approve of CEO
Ameriprise Auto & Home Insurance President Kenneth J Ciak (no image)
Kenneth J Ciak
6 Ratings
  1. "Great Company, Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ameriprise Auto & Home Insurance full-time for more than 3 years

    Pros

    Relaxed office environment, virtual office opportunities, decent pay, amazing benefits. Lots of PTO time.

    Cons

    Limited advancement opportunity, Not much development opportunity.

    Ameriprise Auto & Home Insurance2018-11-30
  2. "Great if you have patience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Inside Sales Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ameriprise Auto & Home Insurance for more than a year

    Pros

    Great Pay, flexible hours (for the most part), great paid time off/benefits, all inbound calls

    Cons

    Commission package is low, if get stuck on night shift limited ability to use PTO

    Ameriprise Auto & Home Insurance2016-07-28
  3. Helpful (2)

    "Great company, but... Oh, the pressure!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Agent in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ameriprise Auto & Home Insurance full-time for more than a year

    Pros

    Great corporate culture, awesome staff. Good benefits from day 1. Sunday's are always off.

    Cons

    Agents are under constant pressure to meet high sales goals, with increasingly poor quality leads. If a minimum sales threshold is not met, commission is not earned, only base pay of about 34k. Underwriting guidelines are so strict, it's difficult for clients to qualify, and rates are frequently not competitive with companies like Geico. Every minute of every day is quantified in metrics, and if you don't score well, you will end up with a less desirable schedule.

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    Advice to Management

    Put yourself in your employees' shoes. You may not be able to loosen underwriting guidelines, but you could reduce the commission threshold to a more attainable level. Its very disheartening to work hard, and have no commission to show for it. It leads talented employees to look elsewhere.

    Ameriprise Auto & Home Insurance2016-03-28
  4. Helpful (1)

    "Good opportunity, not for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Agent in De Pere, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ameriprise Auto & Home Insurance full-time for more than 3 years

    Pros

    Great benefits and compensation, excellent training program and management (at least ones I dealt with directly), flexibility with large amount of PTO and ability to schedule around conflicts if call volume allows. Ability to work from home if performance is good.

    Cons

    Issues with having sales stolen on a regular basis, recent changes make closing sales over the phone extremely difficult (most everything has to be sent in the mail), expectation of a high call volume so if you are a quality over quantity person (like me) this may be a bad fit. EXTREMELY metrics based, everything is monitored (which could be a positive for some people).

    Advice to Management

    Hold employees accountable for sloppy work. Almost 100% of my bad customer experiences were from another employee not setting expectations. Especially given the huge change in sales procedures (and how counterintuitive many of these are for clients to understand), setting expectations should be the #1 requirement of sales agents. Documentation should be included in this, as many agents had nothing documented even on extremely complex clients.

    Show More
    Ameriprise Auto & Home Insurance2016-03-14
  5. Helpful (3)

    "Growing Company, No room for advancement in sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sale Agent in De Pere, WI
    Positive Outlook
    Approves of CEO

    I have been working at Ameriprise Auto & Home Insurance full-time for more than 3 years

    Pros

    Benefits are good, growing company, good product to sell, good communication and consistent managers who are helpful

    Cons

    In sales work on the phone all day every day, no room for advancement, bad work/life balance including working weekends, heavy micromanagement, hard to get any time off in the summer

    Advice to Management

    Give sales agents more opportunities to provide and develop the company, no one likes working on the phones all day every day and many agents want to take on additional responsibilities

    Ameriprise Auto & Home Insurance2014-10-11
  6. Helpful (1)

    "Good pay for inside sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sale Agent 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ameriprise Auto & Home Insurance full-time for more than 3 years

    Pros

    good commission structure, if you are a top seller you can pick your schedule

    Cons

    extreme micro-managment, required overtime and limited PTO options

    Ameriprise Auto & Home Insurance2013-09-30
  7. Helpful (1)

    "Awesom Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ameriprise Auto & Home Insurance full-time for more than 5 years

    Pros

    The health benefits are good. The base salary is ok and the incentive (commissions) are fair. No cap on commissions which means if you are a closer than you make a great living. The office is a friendly environment without a ton of drama. There is some of the usual "office politics" but nothing out of the ordinary for a call center.

    Cons

    Outdated technology and Micro-managers on the sales floor.

    Advice to Management

    Improve the cons.

    Ameriprise Auto & Home Insurance2013-02-15
Found 7 reviews