AmerisourceBergen Reviews | Glassdoor

AmerisourceBergen Reviews

Updated June 20, 2017
175 reviews

Filter

Filter


175 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. "Great Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer II in Springfield, MO
    Current Employee - Software Developer II in Springfield, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AmerisourceBergen full-time (More than 3 years)

    Pros

    The Environment is nice, Everyone works together well, Flexible hours, Ability to work from home if needed. Processes are coming together nicely.

    Cons

    It Seems that the management team does not do a good job communicating with each other to communicate with the rest of the team. This has gotten better in the past few months but still isn't where it needs to be. Lots of changes....constantly.... this is also getting better but still a con for now.


  2. Helpful (2)

    "National Customer Support ll"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Accounts in Richardson, TX
    Former Employee - National Accounts in Richardson, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AmerisourceBergen full-time (More than 3 years)

    Pros

    Great benefits,vacation time off, and end of year raise and bonuses.
    Flexible work schedule/hours.

    Cons

    No consistency with communication with management.
    Too many chiefs no Indians.
    Favoritism.

  3. "Client Support Representative II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Support Representative II in Frisco, TX
    Former Employee - Client Support Representative II in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AmerisourceBergen full-time (More than a year)

    Pros

    Company offers great benefits, and encouraged hard working individuals to apply for new opportunities within the company as then became available. Diverse workforce created a really good working environment.

    Cons

    At the time, workforce management current members had difficulties structuring time-off for the Client Support Reps/Customer Service Reps due to an understaffed department. Just getting a half-day for a doctors appointment was near impossible.

    Advice to Management

    to make better efforts to meet time-off needs, so employees can care for the health and families.


  4. "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AmerisourceBergen full-time (More than 8 years)

    Pros

    Good benefits and work environment

    Cons

    Less career opportunities and motivations


  5. "Senior Reimbursement Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Reimbursement Counselor in Fort Mill, SC
    Current Employee - Senior Reimbursement Counselor in Fort Mill, SC

    I have been working at AmerisourceBergen full-time (More than 5 years)

    Pros

    If you are an over achiever you will progress.

    Cons

    I have nothing to say.


  6. "Shipping"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Roanoke, TX
    Current Employee - Anonymous Employee in Roanoke, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AmerisourceBergen full-time (More than a year)

    Pros

    The benefits are fairly decent

    Cons

    The work week and the daily schedule could be better

    Advice to Management

    Newer or more updated equipment would be a great asset to the operation. Find a solution to spread the operation to 3 shifts.


  7. "Accounting Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Systems Analyst in Anaheim, CA
    Former Employee - Accounting Systems Analyst in Anaheim, CA
    Recommends

    I worked at AmerisourceBergen (More than 10 years)

    Pros

    Working with AmerisourceBergen Corporation has been very rewarding, I would not change a thing.

    Cons

    I have no negative feedback to provide.

  8. "ABC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at AmerisourceBergen full-time (More than 10 years)

    Pros

    Good culture. Lots of opportunity.

    Cons

    Lots changing with recent impacts including layoffs

    Advice to Management

    Not sure what advise to give to management.


  9. Helpful (5)

    "It's Decent Pay, Very Chill Environment, Mostly Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Richardson, TX
    Current Employee - Customer Care Representative in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Depending on which call queue you are placed in, there's not a lot of effort required to do your job. Weekends are always off which is a great bonus for a lot of us. Only when system issues arise does the call volume shoot up. More often than not it's an average of 2-3 minutes per call. The main thing we are responsible for is checking stock on available items and reaching to confirm availability.Sometimes depending on the time of your shift, you may not get a call for a good 10 minutes. This allows a lot of downtime to work on other tasks or even browse the web. (within reason). They do believe in their employees and offer great incentives like awards for providing excellent service and going above and beyond. Also, the equipment is decent (at times slow) but more so it's nice and the workspace is nice, clean and efficient. Large food area and majority of the time there is a food truck out on the lot to eat from. They now offer hour lunches (adds 30 minutes to either the beginning or end of your set schedule) Workforce Management chooses this, unfortunately you cannot however it's way better and offers more flexibility throughout the day. Also most of the supervisors are down to earth and friendly. Senior management on sight has gotten the hint to be more receptive and offer more flexibility to the agents. This is huge compared to how it was when I first started over a year ago.

    Cons

    I find the most difficult things to deal with are at times are dealing with situations where there was a lack of follow-through by the previous agent who may have assisted a customer. At times this can get stressful because a representative didn't leave clear notes or sometimes management may not have caught a process issue.
    This career doesn't play around with tardies. 1 minute late, is considered a tardy so timeliness is key for your success at AmerisourceBergen.
    Management (including call center supervisors) are held to a different standard compared to the call center CARE representatives. (This is apparent when it comes to how AmerisourceBergen disciplines it's associates compared to how they "manage" their supervisors.
    Across the organization there's been what they've been calling it as "restructuring" which to them is better term that they use instead of just saying layoffs. Fortunately the CARE team isn't affected however it does change the level of security for advancements within this facility. I don't see where I could truly grow in this environment which is why I'm looking for better opportunity. If they offered it I'd probably be more inclined to stay.

    Advice to Management

    Work on being more diligent with how supervisors are managed. At times, I'd question the accountability that is placed on them. Supervisors can stroll in minutes late on a day to day basis where as CARE reps wouldn't even be allowed to do that. We'd be out of jobs. Also we had some supervisors who specifically ran reports to catch tardies that were not caught within a specific time. (ahem 6-7 months prior). To me this was HIGHLY petty. At one point you couldn't stop this supervisor for letting people go for tardies but now that there is more leniency, majority of the people are leaving the facility for something greater. Also, hold the supervisors to the same level of accountability that CARE reps are held too.


  10. "Working at Amerisource has its pros and cons."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reimbursement Counselor in Frisco, TX
    Former Employee - Reimbursement Counselor in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AmerisourceBergen full-time (More than 3 years)

    Pros

    Competitive pay, great benefits and great PTO. They have a great 401k match plan and also offer stocks. The pay is level set so its usually no room for negotiating.

    Cons

    Lack of training in certain parts of the organization. The training department consist of 4 associates. No refresher training but they do assign mentors once you get out of training.


Showing 175 of 654 reviews
Reset Filters