AmerisourceBergen Employee Reviews about "hour"

Pros

Depending on which call queue you are placed in, there's not a lot of effort required to do your job. Weekends are always off which is a great bonus for a lot of us. Only when system issues arise does the call volume shoot up. More often than not it's an average of 2-3 minutes per call. The main thing we are responsible for is checking stock on available items and reaching to confirm availability.Sometimes depending on the time of your shift, you may not get a call for a good 10 minutes. This allows a lot of downtime to work on other tasks or even browse the web. (within reason). They do believe in their employees and offer great incentives like awards for providing excellent service and going above and beyond. Also, the equipment is decent (at times slow) but more so it's nice and the workspace is nice, clean and efficient. Large food area and majority of the time there is a food truck out on the lot to eat from. They now offer hour lunches (adds 30 minutes to either the beginning or end of your set schedule) Workforce Management chooses this, unfortunately you cannot however it's way better and offers more flexibility throughout the day. Also most of the supervisors are down to earth and friendly. Senior management on sight has gotten the hint to be more receptive and offer more flexibility to the agents. This is huge compared to how it was when I first started over a year ago.

Cons

I find the most difficult things to deal with are at times are dealing with situations where there was a lack of follow-through by the previous agent who may have assisted a customer. At times this can get stressful because a representative didn't leave clear notes or sometimes management may not have caught a process issue. This career doesn't play around with tardies. 1 minute late, is considered a tardy so timeliness is key for your success at AmerisourceBergen. Management (including call center supervisors) are held to a different standard compared to the call center CARE representatives. (This is apparent when it comes to how AmerisourceBergen disciplines it's associates compared to how they "manage" their supervisors. Across the organization there's been what they've been calling it as "restructuring" which to them is better term that they use instead of just saying layoffs. Fortunately the CARE team isn't affected however it does change the level of security for advancements within this facility. I don't see where I could truly grow in this environment which is why I'm looking for better opportunity. If they offered it I'd probably be more inclined to stay.

Pros

Nearly every person that works in my building is welcoming and wonderful. There is a huge sense of family and the longer you work there, the closer you get with everyone. This in itself makes it very hard to leave. Benefits are great, vacation time is more than any other warehouse I have been in.

Cons

No work/life balance at all. Multiple surprise 12-15 hour shifts on a weekly basis. No warning for the overtime, you just are forced to stay until all the work is done in all departments. If your department somehow finishes their work at a decent time (within 10-12 hours) you will more than likely not be able to leave as you will be sent to other departments to help them. Mandatory weekend shifts happen much more regularly than they would like to admit. Upper management (above supervisors and leads) have no issue with keeping employees over 12 hours a day, and in fact become upset if employees try to leave after a 12.5 hour day. Supervisors are blatantly abused with extreme amounts of overtime. Pay is menial, although the bonuses do help.