AmerisourceBergen Employee Reviews about "management"

Pros

The pay was decent and commute

Cons

'At Will' Company (fire without warning) Management is incompetent You will get no more than 1-2 years with this company and they[ll find a reason to fire you without formal write ups of warnings.

Pros

good health insurance and adequate amount of PTO

Cons

the management teams were constantly against one another and hardly focusing on their day to day responsibilities

Pros

Good growth opportunity if you are a chosen one or agree with management all of the time.

Cons

No loyalty to long term (over 20 years) associates. To save money, your gone.

Pros

Depending on which call queue you are placed in, there's not a lot of effort required to do your job. Weekends are always off which is a great bonus for a lot of us. Only when system issues arise does the call volume shoot up. More often than not it's an average of 2-3 minutes per call. The main thing we are responsible for is checking stock on available items and reaching to confirm availability.Sometimes depending on the time of your shift, you may not get a call for a good 10 minutes. This allows a lot of downtime to work on other tasks or even browse the web. (within reason). They do believe in their employees and offer great incentives like awards for providing excellent service and going above and beyond. Also, the equipment is decent (at times slow) but more so it's nice and the workspace is nice, clean and efficient. Large food area and majority of the time there is a food truck out on the lot to eat from. They now offer hour lunches (adds 30 minutes to either the beginning or end of your set schedule) Workforce Management chooses this, unfortunately you cannot however it's way better and offers more flexibility throughout the day. Also most of the supervisors are down to earth and friendly. Senior management on sight has gotten the hint to be more receptive and offer more flexibility to the agents. This is huge compared to how it was when I first started over a year ago.

Cons

I find the most difficult things to deal with are at times are dealing with situations where there was a lack of follow-through by the previous agent who may have assisted a customer. At times this can get stressful because a representative didn't leave clear notes or sometimes management may not have caught a process issue. This career doesn't play around with tardies. 1 minute late, is considered a tardy so timeliness is key for your success at AmerisourceBergen. Management (including call center supervisors) are held to a different standard compared to the call center CARE representatives. (This is apparent when it comes to how AmerisourceBergen disciplines it's associates compared to how they "manage" their supervisors. Across the organization there's been what they've been calling it as "restructuring" which to them is better term that they use instead of just saying layoffs. Fortunately the CARE team isn't affected however it does change the level of security for advancements within this facility. I don't see where I could truly grow in this environment which is why I'm looking for better opportunity. If they offered it I'd probably be more inclined to stay.

Pros

Benefits are ok along with location.

Cons

This company along with their terrible subsidiary Bellco Generics frequently has sales positions posted for a good reason. It's because they fire people at the drop of a hat (after 90 days) if you don't meet the unattainable quotas and metrics. Why would a company invest all the time and effort for on-boarding a new employee, do the training, pay them benefits, give them a laptop, desk, etc and then only give 90 days - this is just bad business all around and fosters bad morale. It takes a little more time than that to get used to a job and develop and nurture relationships with clients. Stop hiring so many people if you know the majority of them will not last. Change the metrics so they can support stability in the sales dept. Supervisors are frequently hostile and behave in inappropriate ways such as discussing reps being fired with staff before that rep is even aware, discussing their metrics with 'favorites' and just out right gossiping. Very similar to middle school. After reading other reviews (Bellco Generics) it's amazing how this company is still getting away with these unethical tactics . Where is HR in all this mess? The management at the top are surely aware of all this so it speaks volumes about where the company is headed - downward.