Ameristar Casinos Reviews in East Chicago, IN | Glassdoor

Ameristar Casinos East Chicago Reviews

Updated November 29, 2017
15 reviews

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East Chicago, IN

2.2
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Approve of CEO
Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
6 Ratings

15 Employee Reviews

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Pros
  • They love to develop their team members, so if you are willing to work hard there is no limit to how far you can go (in 18 reviews)

  • Pay, opportunity for advancement,fun environment (in 11 reviews)

Cons
  • Point system (which I've heard has been eliminated) (in 8 reviews)

  • Great team members would quit due to over work as they would not replace them (in 7 reviews)

More Pros and Cons

  1. "Valet Attendent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Valet Attendant in East Chicago, IN
    Current Employee - Valet Attendant in East Chicago, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos part-time (More than a year)

    Pros

    Flexible Word Schedule
    Valet Department Chill Laid Back
    Free Lunch/Paid Lunch
    Employee Programs

    Cons

    Demographic of Guest
    Upper Management Directors do not care about Valet Department
    High Turnover Rate
    Cold Weather
    Not fully Staffed
    Tickiters keep all the good cars

    Advice to Management

    Hire More People
    Be more available
    Stop Ticketing


  2. Helpful (1)

    "Table Games dealers & supervisors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games in East Chicago, IN
    Former Employee - Table Games in East Chicago, IN
    Doesn't Recommend

    I worked at Ameristar Casinos full-time (Less than a year)

    Pros

    Free food, but not the greatest quality.
    As long as you have PTO available you get paid even when you call off

    Cons

    Unorganized, favoritism, harassment, toxic work environment! No recognition, mandatory overtime, shady tactics. There's so many better paying casinos I would only suggest Ameristar East Chicago as a last resort.

    Advice to Management

    Needs to be replaced... Their bonuses are based on their profit margin, so their dealers & supervisors are the ones who suffer.

  3. "Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer in East Chicago, IN
    Former Employee - Table Games Dealer in East Chicago, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ameristar Casinos part-time (Less than a year)

    Pros

    The benefits, uniform is free, pet insurance

    Cons

    Management. I was a good dealer.. the best performance in class only 2 weeks in when I was dismissed because I couldn't afford to purchase a closed toe shoe. I was wearing my aunts shoes to attend class, when notified I couldn't wear my sandals.. Last minute I was told she had to go to service and needed her shoes.. I searched the house to find a pair and I only had the sandals... I was casually dressed everyday... they make no compromise or extend help to students who are sacrificing no learn for free to make a investment in their future. Honesty is the best policy two days I was late to avoid paying tolls, and I found a better route to get to the class,, the last week everyday I was on time aside from the elevators being broken on all floors which delayed me 5 minutes!!!!! I was 10 minutes early for class.......

    Advice to Management

    Be mindful who you let go of as a couple of reasonable times being late and not able to afford shoes at the moment isn't a reason to fire someone... you had a person in the class who cant count, not paying attention, a person with long nails who isn't paying attention, a person who never dressed business casual, and a rude future dealers. I on the other hand dominated as a dealer with only having minimal experience and followed the rules for the most part....


  4. Helpful (1)

    "Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer in East Chicago, IN
    Former Employee - Table Games Dealer in East Chicago, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Co-workers made it a fun environment
    Free meals
    Decent toke rate
    Encouraging Floor Supervisors

    Cons

    Point system (which I've heard has been eliminated)
    Crappy schedule until you have enough seniority to choose
    HR is never available when you have an emergency nor do they act as though they care


  5. Helpful (3)

    "Don't Bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in East Chicago, IN
    Former Employee - Anonymous Employee in East Chicago, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay was more than minimum wage

    Cons

    Since there is no union they are allowed to treat the employees like crap and do away with you when you are no longer of use to them. Shows favortism to all of their friends since management positions are basically workers who moved up the ranks. Very much like high school, you go to a higher up to resolve an issue with someone in confidence and they run back and tell the other employee everything you told them. They are very gossipy BEWARE!

    Advice to Management

    Clean house and start over. I was at the East Chicago, Indiana, location.


  6. "Buffet Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in East Chicago, IN
    Former Employee - Server in East Chicago, IN
    Recommends

    Pros

    Make great hourly wage beacuse of union plus your great tips $$$

    Cons

    Its like high school everyone is clicked up.

    Advice to Management

    Let the employees eat the buffet food at the end of the night before you toss it in the trash!!!


  7. Helpful (1)

    "Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in East Chicago, IN
    Current Employee - Auditor in East Chicago, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ameristar Casinos (More than a year)

    Pros

    They offer great opportunities to their employees .The advancement opportunities are great and they care about their employees. A great place to work.

    Cons

    Ameristar is a smoke filled enviroment and sometimes its just too much to handle. They are open 365 days a year.

    Advice to Management

    They have plenty of advancement opportunities at Ameristar as long as you are what they consider to be a great fit.

  8. "Security Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in East Chicago, IN
    Former Employee - Security Officer in East Chicago, IN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Fun work environment fast paced

    Cons

    advancement often does not come from within

    Advice to Management

    N/a


  9. Helpful (1)

    "Not too bad of a Surveillance job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Surveillance Operator in East Chicago, IN
    Former Employee - Surveillance Operator in East Chicago, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ameristar Casinos full-time (More than 3 years)

    Pros

    When I was working there the recognition was top notch. Monthly and quarterly Team Member of the Month awards that was Department driven. Compared to other casinos in the area the starting pay for an entry level Surveillance Observer is pretty good. Overtime was available but not at a constant level and the Director did not like his workers pulling doubles. Every six months you had the "chance" to switch shifts and/or off days. I use quotes because it's really based on seniority so newer employees are stuck on Grave Shift with not great days off.

    Cons

    Extremely strict. You are held accountable for a lot especially if you get stuck on a certain shift. Kiss your holidays goodbye unless your off days happen to land on one. You have to wear dress clothes (men are required to wear suits with ties) even though you work 8 hours in a room out of view of the public.

    Advice to Management

    Stop with the favoritism.


  10. "Environmental Services/Housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Environmental Services/Housekeeping in East Chicago, IN
    Current Employee - Environmental Services/Housekeeping in East Chicago, IN
    Recommends
    Neutral Outlook

    I have been working at Ameristar Casinos full-time (More than 3 years)

    Pros

    They sometimes give their employee's incentives to just for working very hard. It's really good when a worker gets recognized from a customer.

    Cons

    The company is always spending the revenues foolishly like on the carpet. They are constantly changing the rug every 3 months. Instead of show appreciation to all employee's who working very hard to keep them in business.

    Advice to Management

    Show appreciation to your employee's who working very hard. Ameristar should do something very special for their employee's.


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