Ameristar Casinos Reviews in Kansas City, MO | Glassdoor

Ameristar Casinos Kansas City Reviews

Updated July 20, 2017
38 reviews

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Kansas City, MO Area

2.8
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Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
15 Ratings

38 Employee Reviews

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Pros
Cons
  • Point system (which I've heard has been eliminated) (in 8 reviews)

  • Poor management; harassment and intimidating; midnights (in 7 reviews)

More Pros and Cons

  1. "Slot Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slot Service Specialist in Kansas City, MO
    Former Employee - Slot Service Specialist in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ameristar Casinos full-time (More than 3 years)

    Pros

    Opportunities for growth or transfers into other departments, good training provided, fun work environment that include appreciation events, supportive team members and leaders

    Cons

    Dealing with some difficult clientele, working in smoky casino, inconsistency among supervisors, getting sent home early when there's not enough people playing on the machines


  2. "EVS Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EVS Assistant Manager in Kansas City, MO
    Former Employee - EVS Assistant Manager in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I worked at Ameristar Casinos full-time (More than a year)

    Pros

    Great core values. Great pay

    Cons

    Managers and directors do not follow the core values that the original owners established. Too much sucking up and not enough hands on

    Advice to Management

    Core values are the reason I sought employment at Ameristar. Wonderful values, yet not followed by upper management

  3. "Casino work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Kansas City, MO
    Current Employee - Supervisor in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos full-time (More than a year)

    Pros

    Pay, opportunity for advancement,fun environment.

    Cons

    Work evenings usually to start, work weekends and holidays.


  4. "Honest Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos full-time

    Pros

    -Best Team Dining Room ($2.50/meal, nice area)
    -Fair wages (compare wages across several other casinos in area)
    -Advancement Opportunities (if you don't mind changing departments)

    Cons

    -Management slow to respond
    -Everything has to go through HR, so it takes longer to get things done

    Advice to Management

    Quicker response time, more appreciation events to show you care about front line employees, loosen rules a little and it'll make things smoother


  5. Helpful (2)

    "Why? Pinnacle is just awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Kansas City, MO
    Current Employee - Manager in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos full-time (More than 8 years)

    Pros

    Decent pay for the job and the benefits are good but really expensive

    Cons

    They got rid of the only GM worth talking about. He was there for our best 6 years since opening and when Pinnacle came in, like so many others he was let go. So was the Agm, the Direcotr of finance and the VP of Tanles. They were the best. Now we have the revolving door of GMs - 2 amateurs in the past 3 year. Some of the top guys are so rude and this would never have been allowed before. How do you lose so many good people in the space of a coup,e of months and expect the place to ever be good again if you don't have the right leaders?

    Advice to Management

    Get rid of the amateurs and get A decent team back


  6. "Good at first .."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Kansas City, MO
    Former Employee - Security Officer in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I worked at Ameristar Casinos full-time (Less than a year)

    Pros

    Lovely people with hourly employees whom you spend most of your shift with .
    Okay pay
    8 hour shifts

    Cons

    Horrible PTO benefits
    Management pretends to care
    Too many changes
    Favoritism

    Advice to Management

    You should really consider those who try a lot , who would put all their effort into the job. Those are the kind of people you want to keep, not the ones who try to break the rules , complain on a daily basis, and whine when they don't get their way.


  7. "Guest Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Supervisor in Raymore, MO
    Former Employee - Guest Service Supervisor in Raymore, MO
    Recommends
    No opinion of CEO

    I worked at Ameristar Casinos (Less than a year)

    Pros

    Job security, benefits, customer interaction, developing relationships, opportunity for advancement.

    Cons

    Work/Family balance, having to work weekends and holidays. Takes a long time to get off of graveyards

    Advice to Management

    Listen more, be more transparent.

  8. Helpful (1)

    "Just a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ameristar Casinos full-time (More than a year)

    Pros

    The employee dining room was good they usually had a wide variety and also made to order things, not just leftovers from the buffet.

    Cons

    I walked in one day after a very big vote to get rid of the loss limits in Missouri and was told I wasn't needed any longer. I was 1 of 75 dealers that happened to that day.

    Advice to Management

    Try treating your employees like people, not just a number. Stand behind your dealers when there is a beef on the table and the customer is obviously wrong.


  9. "A family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Kansas City, MO
    Current Employee - Security Officer in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos full-time (Less than a year)

    Pros

    Great work environment
    Hours
    Benefits
    A great HR department

    Cons

    There arent really many cons besides second hand smoke.


  10. "It sucks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I have been working at Ameristar Casinos full-time (More than 5 years)

    Pros

    It is a job.

    Cons

    Their pay and benefits suck. You have to call 50 people, departments, and agencies every time you breathe.

    Advice to Management

    Find real jobs.


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