Ameristar Casinos Reviews | Glassdoor

Ameristar Casinos Reviews

Updated November 29, 2017
83 reviews

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Current Employees

3.8
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Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
25 Ratings

83 Employee Reviews

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Pros
  • They love to develop their team members, so if you are willing to work hard there is no limit to how far you can go (in 18 reviews)

  • Pay, opportunity for advancement,fun environment (in 11 reviews)

Cons
  • Point system (which I've heard has been eliminated) (in 8 reviews)

  • Great team members would quit due to over work as they would not replace them (in 7 reviews)

More Pros and Cons

  1. "Valet Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Charles, MO
    Current Employee - Anonymous Employee in Saint Charles, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos full-time (More than a year)

    Pros

    Very flexible work schedules! Works great for college students. Great benefits. Free meal per shift for employees. Fantastics co-workers. Management does a really good job.

    Cons

    Obviously the casino/hotel industry is open 24/7. But that's jus the nature of the business.

    Advice to Management

    Keep up the great work! Continue to listen to ideas from co-workers.


  2. "Valet Attendent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Valet Attendant in East Chicago, IN
    Current Employee - Valet Attendant in East Chicago, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos part-time (More than a year)

    Pros

    Flexible Word Schedule
    Valet Department Chill Laid Back
    Free Lunch/Paid Lunch
    Employee Programs

    Cons

    Demographic of Guest
    Upper Management Directors do not care about Valet Department
    High Turnover Rate
    Cold Weather
    Not fully Staffed
    Tickiters keep all the good cars

    Advice to Management

    Hire More People
    Be more available
    Stop Ticketing

  3. "Table games dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Council Bluffs, IA
    Current Employee - Anonymous Employee in Council Bluffs, IA
    Recommends

    I have been working at Ameristar Casinos full-time

    Pros

    Good benefits, great environment, great coworkers.

    Cons

    Work every weekend and holidays. Cigarette smoke in casino

    Advice to Management

    Listen to employees


  4. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Council Bluffs, IA
    Current Employee - Anonymous Employee in Council Bluffs, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ameristar Casinos full-time (More than a year)

    Pros

    Fun, friendly environment, great HR team that really cares! The best part of working at Ameristar is that they promote from within. They love to develop their team members, so if you are willing to work hard there is no limit to how far you can go.

    Cons

    *working nights, weekends and holidays


  5. "Host Cashier creates a healthy and valued experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos full-time

    Pros

    It allows for constant interaction with a wide customer base, and the chance to demonstrate and expand customer service skills, as well as knowledge about the industry

    Cons

    Few if any but it may be difficult for some to stay on their feet the entire shift, or to keep up with the fast paced environment without practice

    Advice to Management

    Continue encouraging people and giving them the chances and time to learn new skills and within this and other positions


  6. "Great Place!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Saint Charles, MO
    Current Employee - Anonymous Employee in Saint Charles, MO

    I have been working at Ameristar Casinos full-time (More than 10 years)

    Pros

    The people who work here because like your second family.

    Cons

    Since it is a casino that is open 24/7 and 365 you are expected to work on holidays.


  7. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Love by their values and treat all employees the same. Great teams all around

    Cons

    Long hours, have to deal with lots of different issues every day, ordering system is crazy

    Advice to Management

    Stay strong!

  8. "Casino work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Kansas City, MO
    Current Employee - Supervisor in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos full-time (More than a year)

    Pros

    Pay, opportunity for advancement,fun environment.

    Cons

    Work evenings usually to start, work weekends and holidays.


  9. Helpful (2)

    "It's a trap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Saint Charles, MO
    Current Employee - Operations in Saint Charles, MO
    Disapproves of CEO

    I have been working at Ameristar Casinos full-time (More than 10 years)

    Pros

    Fellow employees are like family, fun atmosphere (til mgmt ruins it for you),

    Cons

    Since Pinnacle took over they keep taking from us; cut our vacations back by as much as a week for some, we pay more on our insurance and it covers less, promoting unqualified people to management instead of the ones that have been doing the job efficiently (what a slap in the face for them)
    Human Resources very seldom answer the phone and if you leave a message don't expect a call back

    Advice to Management

    Happy employees create happy guest. Promote the employees who deaerve the position not because they are your friends. Human Resources should be more readily available. Lift the pay caps, why should your loyal employees (15+years) not be compensated. By having pay caps you have created non caring employees (why should we try to do better, we don't get a raise....so we will just do what is expected and no more than that)


  10. "Honest Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos full-time

    Pros

    -Best Team Dining Room ($2.50/meal, nice area)
    -Fair wages (compare wages across several other casinos in area)
    -Advancement Opportunities (if you don't mind changing departments)

    Cons

    -Management slow to respond
    -Everything has to go through HR, so it takes longer to get things done

    Advice to Management

    Quicker response time, more appreciation events to show you care about front line employees, loosen rules a little and it'll make things smoother


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