Ameristar Casinos Reviews | Glassdoor

Ameristar Casinos Reviews

Updated November 29, 2017
43 reviews

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3.0
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Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
10 Ratings

43 Employee Reviews

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Pros
  • They love to develop their team members, so if you are willing to work hard there is no limit to how far you can go (in 18 reviews)

  • Pay, opportunity for advancement,fun environment (in 11 reviews)

Cons
  • Point system (which I've heard has been eliminated) (in 8 reviews)

  • Great team members would quit due to over work as they would not replace them (in 7 reviews)

More Pros and Cons

  1. "Valet Attendent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Valet Attendant in East Chicago, IN
    Current Employee - Valet Attendant in East Chicago, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos part-time (More than a year)

    Pros

    Flexible Word Schedule
    Valet Department Chill Laid Back
    Free Lunch/Paid Lunch
    Employee Programs

    Cons

    Demographic of Guest
    Upper Management Directors do not care about Valet Department
    High Turnover Rate
    Cold Weather
    Not fully Staffed
    Tickiters keep all the good cars

    Advice to Management

    Hire More People
    Be more available
    Stop Ticketing


  2. Helpful (1)

    "None"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ameristar Casinos part-time

    Pros

    Good patrons and clean atmosphere

    Cons

    Management. Lies about advancements as well as promotion

  3. "dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Ameristar Casinos full-time

    Pros

    it was a fun experience

    Cons

    no time for self very dumb scheduling

    Advice to Management

    do better


  4. Helpful (2)

    "It's a trap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Saint Charles, MO
    Current Employee - Operations in Saint Charles, MO
    Disapproves of CEO

    I have been working at Ameristar Casinos full-time (More than 10 years)

    Pros

    Fellow employees are like family, fun atmosphere (til mgmt ruins it for you),

    Cons

    Since Pinnacle took over they keep taking from us; cut our vacations back by as much as a week for some, we pay more on our insurance and it covers less, promoting unqualified people to management instead of the ones that have been doing the job efficiently (what a slap in the face for them)
    Human Resources very seldom answer the phone and if you leave a message don't expect a call back

    Advice to Management

    Happy employees create happy guest. Promote the employees who deaerve the position not because they are your friends. Human Resources should be more readily available. Lift the pay caps, why should your loyal employees (15+years) not be compensated. By having pay caps you have created non caring employees (why should we try to do better, we don't get a raise....so we will just do what is expected and no more than that)


  5. Helpful (1)

    "Guest Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Ameristar Casinos part-time

    Pros

    Great place to work
    Great Pay
    Generous to community events
    Great coaching partners

    Cons

    Almost the entire leadership team had been replaced at the same time (they all had been promoted or they transferred to different departments) and the new leadership team is changing the entire policy, and they all run the department in different ways. It is chaos and they are now unfair with accommodating for school
    Leadership also does not stand behind employees when it comes to making decisions involving guest interactions
    The director of the hotel is the only one that seems to be fair and accommodating

    Advice to Management

    Try to be more accommodating and welcoming to employees.


  6. "Alright job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It's fun interacting with people and getting in tense situations. Pay wasnt very good. Management knows of high turnover yet does nothing to change.

    Cons

    Pay and management are main issues.


  7. "Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Money seems ok
    Opportunity for advancement is always there
    Games are pretty fun

    Cons

    The schedules are not so great
    Favoritism is normal around here
    Nothing else is really that bad

  8. "Poker Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Poker Dealer in Jackpot, NV
    Former Employee - Poker Dealer in Jackpot, NV
    Recommends
    Neutral Outlook

    I worked at Ameristar Casinos part-time (More than 8 years)

    Pros

    Good money when it is busy. Great people to work with an that includes management. Easy to work around your schedule.

    Cons

    Sometimes you don't even get a game going. Having to put a smile on your face all the time when guests are drunk and going crazy at the tables.

    Advice to Management

    I do not have any advice for management at this time. I do not have any advice for management at this time.


  9. "Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Council Bluffs, IA
    Former Employee - Security Officer in Council Bluffs, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ameristar Casinos full-time (More than 5 years)

    Pros

    Great people to work with.

    Cons

    Management and up are all about them selves. They care nothing for the little person in the job. They only car about how big their bonus is going to be and who they can screw over to get a bigger bonus.

    Advice to Management

    Treat the lowest paid employee with as much respect as you do the CEO.


  10. "Guest Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Supervisor in Raymore, MO
    Former Employee - Guest Service Supervisor in Raymore, MO
    Recommends
    No opinion of CEO

    I worked at Ameristar Casinos (Less than a year)

    Pros

    Job security, benefits, customer interaction, developing relationships, opportunity for advancement.

    Cons

    Work/Family balance, having to work weekends and holidays. Takes a long time to get off of graveyards

    Advice to Management

    Listen more, be more transparent.


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