Ameristar Casinos Reviews | Glassdoor

Ameristar Casinos Reviews

Updated March 31, 2017
40 reviews

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2.9
Star Star Star Star Star
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Approve of CEO
Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
9 Ratings

40 Employee Reviews

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Pros
Cons
  • Point system (which I've heard has been eliminated) (in 8 reviews)

  • Poor management; harassment and intimidating; midnights (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "It's a trap"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Saint Charles, MO
    Current Employee - Operations in Saint Charles, MO
    Disapproves of CEO

    I have been working at Ameristar Casinos full-time (More than 10 years)

    Pros

    Fellow employees are like family, fun atmosphere (til mgmt ruins it for you),

    Cons

    Since Pinnacle took over they keep taking from us; cut our vacations back by as much as a week for some, we pay more on our insurance and it covers less, promoting unqualified people to management instead of the ones that have been doing the job efficiently (what a slap in the face for them)
    Human Resources very seldom answer the phone and if you leave a message don't expect a call back

    Advice to Management

    Happy employees create happy guest. Promote the employees who deaerve the position not because they are your friends. Human Resources should be more readily available. Lift the pay caps, why should your loyal employees (15+years) not be compensated. By having pay caps you have created non caring employees (why should we try to do better, we don't get a raise....so we will just do what is expected and no more than that)


  2. "Poker Dealer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Poker Dealer in Jackpot, NV
    Former Employee - Poker Dealer in Jackpot, NV
    Recommends
    Neutral Outlook

    I worked at Ameristar Casinos part-time (More than 8 years)

    Pros

    Good money when it is busy. Great people to work with an that includes management. Easy to work around your schedule.

    Cons

    Sometimes you don't even get a game going. Having to put a smile on your face all the time when guests are drunk and going crazy at the tables.

    Advice to Management

    I do not have any advice for management at this time. I do not have any advice for management at this time.


  3. "Security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Council Bluffs, IA
    Former Employee - Security Officer in Council Bluffs, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ameristar Casinos full-time (More than 5 years)

    Pros

    Great people to work with.

    Cons

    Management and up are all about them selves. They care nothing for the little person in the job. They only car about how big their bonus is going to be and who they can screw over to get a bigger bonus.

    Advice to Management

    Treat the lowest paid employee with as much respect as you do the CEO.


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  5. "Guest Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Supervisor in Raymore, MO
    Former Employee - Guest Service Supervisor in Raymore, MO
    Recommends
    No opinion of CEO

    I worked at Ameristar Casinos (Less than a year)

    Pros

    Job security, benefits, customer interaction, developing relationships, opportunity for advancement.

    Cons

    Work/Family balance, having to work weekends and holidays. Takes a long time to get off of graveyards

    Advice to Management

    Listen more, be more transparent.


  6. Helpful (1)

    "Dealer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer in East Chicago, IN
    Former Employee - Table Games Dealer in East Chicago, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Co-workers made it a fun environment
    Free meals
    Decent toke rate
    Encouraging Floor Supervisors

    Cons

    Point system (which I've heard has been eliminated)
    Crappy schedule until you have enough seniority to choose
    HR is never available when you have an emergency nor do they act as though they care


  7. "dealer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Council Bluffs, IA
    Former Employee - Anonymous Employee in Council Bluffs, IA
    Doesn't Recommend
    Neutral Outlook

    I worked at Ameristar Casinos full-time

    Pros

    Easy job
    when you had the right people at your table you could have fun

    Cons

    MICRO MANAGED
    required an excessive amount of paperwork when they thought they were "helping coach you"


  8. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slot Supervisor in Saint Charles, MO
    Former Employee - Slot Supervisor in Saint Charles, MO
    Recommends
    Positive Outlook

    I worked at Ameristar Casinos full-time (More than 3 years)

    Pros

    Great pay and benefits. Room for advancement. Good management team. Entertaining and fun environment.

    Cons

    Smoke filled environment. Bad scheduling options, mostly night shift.

    Advice to Management

    Give better schedule options to your employees. You shouldn't be stuck on night shift after 3 years.


  9. "Great people, but the pay is way under market value"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Count Room in Council Bluffs, IA
    Current Employee - Count Room in Council Bluffs, IA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos part-time (Less than a year)

    Pros

    The people are what make this company great. They really do have a family type work environment.

    Cons

    Since it is a 24/365 business the hours are way outside your typical 9 to 5.

    Advice to Management

    Pay your employees more for the work that they do. People who work in your casino everyday know how nasty the "casino sludge" is. They do great work for you and they should be rewarded in their base pay


  10. "Ameristar"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Casino Supervisor in Vicksburg, MS
    Former Employee - Casino Supervisor in Vicksburg, MS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Ameristar Casinos (Less than a year)

    Pros

    The Employees are awesome. Its a good place to work.

    Cons

    Certain Managers are only out for themselves. They don't listen to what team members are saying.

    Advice to Management

    You need to hire more compassionate Managers. Listen to what the team members are saying.


  11. "not my favorite job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blackhawk, SD
    Former Employee - Anonymous Employee in Blackhawk, SD
    Doesn't Recommend
    Negative Outlook

    Pros

    Great hard working people. Can be a fun environment.

    Cons

    Long hours, not a lot of recognition. No investment in career growth.

    Advice to Management

    Strengthen the leadership team there. GM is new and needs to be better at interacting with people.


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