Ameristar Casinos Reviews | Glassdoor

Ameristar Casinos Reviews

Updated July 20, 2017
184 reviews

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Pros
Cons
  • Point system (which I've heard has been eliminated) (in 8 reviews)

  • Poor management; harassment and intimidating; midnights (in 7 reviews)

More Pros and Cons

  1. "NOT WORTH THE HASSLE!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Beverage Manager in Black Hawk, CO
    Former Employee - Assistant Beverage Manager in Black Hawk, CO
    Doesn't Recommend

    I worked at Ameristar Casinos full-time (Less than a year)

    Pros

    I liked the operations systems that I learned that can transfer to other places I will work.

    Cons

    UPPER MANAGMENT WAS AWEFUL, I felt like I was a pee on and no one cared what I had to say EVER!

    Advice to Management

    CARE!!!!


  2. Helpful (1)

    "It's a trap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Saint Charles, MO
    Current Employee - Operations in Saint Charles, MO
    Disapproves of CEO

    I have been working at Ameristar Casinos full-time (More than 10 years)

    Pros

    Fellow employees are like family, fun atmosphere (til mgmt ruins it for you),

    Cons

    Since Pinnacle took over they keep taking from us; cut our vacations back by as much as a week for some, we pay more on our insurance and it covers less, promoting unqualified people to management instead of the ones that have been doing the job efficiently (what a slap in the face for them)
    Human Resources very seldom answer the phone and if you leave a message don't expect a call back

    Advice to Management

    Happy employees create happy guest. Promote the employees who deaerve the position not because they are your friends. Human Resources should be more readily available. Lift the pay caps, why should your loyal employees (15+years) not be compensated. By having pay caps you have created non caring employees (why should we try to do better, we don't get a raise....so we will just do what is expected and no more than that)

  3. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ameristar Casinos full-time

    Pros

    Good benefits and base pay. Consistent income. Management cares deeply about employees. Promote within. Fun staff.

    Cons

    If you are full-time you need to stick around and wait for a better sonority. Attendance point system took a year to knock off. If you work days they drag on and are dull. Clothes smell like smoke after work. If you work nights difficult to balance with life.


  4. "Guest Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Ameristar Casinos part-time

    Pros

    Great place to work
    Great Pay
    Generous to community events
    Great coaching partners

    Cons

    Almost the entire leadership team had been replaced at the same time (they all had been promoted or they transferred to different departments) and the new leadership team is changing the entire policy, and they all run the department in different ways. It is chaos and they are now unfair with accommodating for school
    Leadership also does not stand behind employees when it comes to making decisions involving guest interactions
    The director of the hotel is the only one that seems to be fair and accommodating

    Advice to Management

    Try to be more accommodating and welcoming to employees.


  5. "Honest Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos full-time

    Pros

    -Best Team Dining Room ($2.50/meal, nice area)
    -Fair wages (compare wages across several other casinos in area)
    -Advancement Opportunities (if you don't mind changing departments)

    Cons

    -Management slow to respond
    -Everything has to go through HR, so it takes longer to get things done

    Advice to Management

    Quicker response time, more appreciation events to show you care about front line employees, loosen rules a little and it'll make things smoother


  6. "Solid place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos part-time

    Pros

    Friendly environment
    Decent pay
    Benefits
    Tuition reimbursement

    Cons

    Occasionally have Odd hours
    Work on holidays

    Advice to Management

    None


  7. "Auditor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ameristar Casinos full-time

    Pros

    Employee appreciation, open-door policy, team building, good working environment and free lunch

    Cons

    Days and hours that you have to work

  8. Helpful (1)

    "Cage Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ameristar Casinos part-time

    Pros

    It was a fast paced environment, so the time felt like it went by fast. Free meal with every shift worked.

    Cons

    It was required to be at work even if there was a snow storm. Other workers told stories about how they lived an hour away on a good day, and when there was snow, they were sill required to be there. Not enough paid time off opportunities.

    Advice to Management

    Hire more genuine people. On orientation day everyone was happy and got along well with everyone, and they were willing to answer any questions. After that day you became another number, and supervisors obviously have favorites.


  9. Helpful (2)

    "Why? Pinnacle is just awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Kansas City, MO
    Current Employee - Manager in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ameristar Casinos full-time (More than 8 years)

    Pros

    Decent pay for the job and the benefits are good but really expensive

    Cons

    They got rid of the only GM worth talking about. He was there for our best 6 years since opening and when Pinnacle came in, like so many others he was let go. So was the Agm, the Direcotr of finance and the VP of Tanles. They were the best. Now we have the revolving door of GMs - 2 amateurs in the past 3 year. Some of the top guys are so rude and this would never have been allowed before. How do you lose so many good people in the space of a coup,e of months and expect the place to ever be good again if you don't have the right leaders?

    Advice to Management

    Get rid of the amateurs and get A decent team back


  10. "Tablegames dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Table Games Dealer in Saucier, MS
    Former Employee - Table Games Dealer in Saucier, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ameristar Casinos (More than a year)

    Pros

    Great place to work and good steady toke rate. People were very nice.

    Cons

    The weather in Iowa is very cold


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