Ameritas Life Insurance Corp Reviews | Glassdoor

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Ameritas Life Insurance Corp Reviews

Updated January 17, 2018
97 reviews

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3.1
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JoAnn M. Martin
44 Ratings

97 Employee Reviews

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Pros
  • Steady place to work with good benefits (in 12 reviews)

  • Great people serving the insurance needs of individuals and families (in 8 reviews)

Cons
  • They are behind the times from a data and IT perspective (in 5 reviews)

  • They still use lotus notes for email, you didn't even know that existed (in 7 reviews)

More Pros and Cons

  1. "A straight forward interview experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lincoln, NE
    Current Employee - Anonymous Employee in Lincoln, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ameritas Life Insurance Corp full-time (Less than a year)

    Pros

    Such a great team atmosphere as I walked through the halls for my first interview; Interviewers were extremely professional;
    Great people serving the insurance needs of individuals and families

    Cons

    Aware of no real issues except parking


  2. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    minimum supervision, flexible schedule, satellite office, benefits are ok, great location.

    Cons

    Outdated systems, no room for any career advancement.

  3. Helpful (1)

    "Customer Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE

    I worked at Ameritas Life Insurance Corp full-time

    Pros

    Great benefit packages and co-workers.

    Cons

    70 to 125 calls per day.
    10 minute "bio" breaks
    Mandatory OT that seemed to never go away.


  4. Helpful (1)

    "Not paid enough for the work load"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Ameritas Life Insurance Corp full-time

    Pros

    Bonus gift cards for doing well
    Good dental plan

    Cons

    The work load expectation is too high
    Often cleaning up other peoples mistakes
    Hard to navigate tools
    Little to no chance of advancement
    Pay is too low for what they want you to do
    Required overtime for months on end (poor work/life balance)

    Advice to Management

    Be more available to your employees for help.


  5. Helpful (1)

    "Low pay, crummy benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider Benefit Specialist in Lincoln, NE
    Current Employee - Provider Benefit Specialist in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ameritas Life Insurance Corp full-time (Less than a year)

    Pros

    The calls are great. The quality control system for calls is tough, but it's fair. I've been on the floor for a short time, but I've worked in call centers for over 10 years and this one is one of the best, except for...

    Cons

    The pay. Seriously. Originally told we would be making $12/hour but then it increased to $14.18/hour. For the work that we do, this is at least $2/hour lower than the national average. I highly recommend applying elsewhere first and then this place as a last resort. In Lincoln, NE alone similar jobs pay over $16/hour after so many months. I'm about to apply elsewhere for employment because of the pay.

    Benefits are crummy. They're very expensive and they don't cover as much as other insurance providers do. Ironically, this is an insurance company. High deductible, even without getting the high deductible plan. Doesn't cover much, and when coupled with the low pay you better pray you never need to actually use the insurance.
    Finally, no one is truly on the same page about what's going on. Ever. I was never assigned a mentor as I was told I would be, so when I do need assistance I have to find someone through the chat system because the so-called helpline is mostly staffed with cranky people who make you feel like the idiot for calling into them. Sadly, it seems the solution for any question is "Go ask your team lead", and being a team lead seems like a great way to look like you have some power and say-so, but it truly is a meaningless title.
    Finally, training is fine and it really does a great job of incorporating skills as they have reps on the phones fairly soon into training. However, the company is pushing to hire more and more reps so a lot of training material isn't covered because having so many people in these training classes slows down what's going on.
    Finally, follow up time. They give you 15 minutes/day, which isn't enough time most of the time to finish whatever you've put off til your follow up time. This could be a difficult claim, a callback, or even email that you never really get a chance to check.

    Advice to Management

    In the event management is even paying attention:
    Increase the pay to over $16/hour when reps hit 1-3 months out of training. Funny how they can find money in the budget to give to the Huskers and to the Arena, but their own employees are made to suffer due to the low wages and expensive benefits.
    Put management on the same page and organize your employees better.
    Pay your people better. At four months in, I'm already looking for a different job that pays better.


  6. Helpful (2)

    "Ameritas Life Insurance Corp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ameritas Life Insurance Corp full-time (More than 8 years)

    Pros

    Good Benefits
    Fair Pay
    Likes younger workers

    Cons

    Senior Management has their head in the sand.

    They believe the only place an Idea of value can come from is from Sr. Management in Lincoln NE.

    They do not value employee that work outside of Nebraska

    They do not value employees over 45

    They look to the outside for management
    Senior management must be in Lincoln NE

    Advice to Management

    Wake up and realize that the world is bigger then Lincoln NE and that employees that are over 50 can be of value.


  7. "Temporary Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Allentown, PA
    Current Employee - Client Services in Allentown, PA

    I have been working at Ameritas Life Insurance Corp full-time (More than a year)

    Pros

    Consistent Hours, Helpful Management, Room to Grow in position

    Cons

    Small office with little to offer, lacking communication to branches like mine

  8. "Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Security Specialist III in Lincoln, NE
    Former Employee - IT Security Specialist III in Lincoln, NE
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Ameritas Life Insurance Corp full-time (More than 10 years)

    Pros

    Due to rapid growth there is a lot going on, plenty of opportunities to be had. Worked with a team of excellent people. There are a lot of very sharp IT folks working here. Great 401k and PTO benefits, plus other time off allowances. On site cafeteria, free parking, Ameritas discounts at the Mall's Food Court Vendors and other local companies. Great people that still take the time to say hello in the halls.

    Cons

    Rather expensive benefits, but that's about par these days.

    Advice to Management

    Pay more attention to what motivates your employee, and guide them into a direction that both stimulates them and helps the company.


  9. "New Business Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook

    I worked at Ameritas Life Insurance Corp full-time (More than 8 years)

    Pros

    The team was great and management was really helpful.

    Cons

    Sometimes hours were long and stressful especially at the end of the year.


  10. "Falling behind in technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Lincoln, NE
    Former Employee - Business Development in Lincoln, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ameritas Life Insurance Corp full-time (More than 3 years)

    Pros

    Steady place to work with good benefits

    Cons

    Leadership lacks vision. AIC is just an accommodation to the life insurance business and is not resourced as it needs to be.

    Advice to Management

    Get serious about the brokerage business, stop being such a risk adverse life insurance driven environment toward your brokerage business, quit drowning your subsidiary with expenses.


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