FilterCambridge, East of England, England (UK)
Generous package, some flexible. Inadequate performance management
Lack of career progression, hierarchical
I worked at Amgen (More than 3 years)
Got to work on some exciting projects, nice offices, onsite staff restaurant which was subsidised, pleasant working environment, break out areas and working from home to help with the work life balance.
Lots of chopping about in study teams, no continuity of managers. Some study managers were really shockingly bad at managing people, and lacked people skills, to the point of only wanting to communicate in a meeting or via the instant messenger (more in-person / phone contact would have been nice) and others 'relied heavily' on the support of their CTS whilst themselves being clueless, incompetent and less capable than the CTS. Generally if you were good at your job, you got to work on the better studies.
The recent move to sourcing the CTS role to ICON was particularly badly handled from day 1, the PRMs were so tied up with rolling out the new model that they were unobtainable and it came across that they didn't really care if they kept current CTS or lost them. I heard from another recruiter within ICON / Docs global who let slip that they had been told to get staff on the Amgen Contract 'as cheap as possible'. With that information to hand plus another 3 job offers on the table I declined the opportunity to work through ICON on the Amgen Contract.
Advice to Management
Value those that you spend a lot of time, money and effort training, your contingent workers should be considered for internal opportunities doing the same jobs as permanent staff. Trying to move your CW CTS to ICON is a very silly and 'Cheap' move. Inputs = Outputs
I worked at Amgen full-time (More than 8 years)
Good benefits and (from my perspective) good regional management who were interested in people. Locally provided with lots of autonomy and high expectation about getting things done.
consultation & consensus driven culture sounds good until you realise that being on the wrong continent with 0 travel budget means it is actually almost impossible to get things done if they have any impact outside your local region. With HQ on PST, then any consensus building means working late into the evening with only lip service paid to scheduling meetings at mutually convenient times.
Advice to Management
Trust your people in the regions - stop being centralizing control freaks
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