Amica Mutual Reviews | Glassdoor

Amica Mutual Reviews

Updated September 13, 2017
230 reviews

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3.3
StarStarStarStarStar
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Approve of CEO
Amica Mutual President, CEO and Director Robert A. DiMuccio
Robert A. DiMuccio
131 Ratings

230 Employee Reviews

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Pros
  • They have great benefits once you've worked for them a while (in 35 reviews)

  • Great place for work/life balance (in 15 reviews)

Cons
  • Work/life balance is strongly encouraged (in 12 reviews)

  • They make this sound like a real insurance agent job, but you're really just working in a call center (in 13 reviews)

More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Amica Mutual full-time (More than a year)

    Pros

    Really great culture
    Supportive of your growth as an employee
    High customer satisfaction

    Cons

    Customer satisfaction is so valued that sometimes employees can get knocked for things they might not have anything to do with regarding a customer complaint

    You must be willing to relocate if you want to be promoted in any reasonable time frame


  2. "Insurance sales that's actually a call center."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Account Representative in Seattle, WA
    Former Employee - Associate Account Representative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amica Mutual full-time (Less than a year)

    Pros

    Immediately vested in 401K after 30 days. Hour lunch break. Most holidays off.

    Cons

    The main issue is that you are told that you are an insurance sales rep while in actuality you are a glorified customer service rep. Commissions are paid a flat rate of $25 per policy regardless of how much the premium is and is paid on a "one and done" basis. You will spend majority of your day servicing policies and maybe 10% of your time is actually writing new business.

    Their CRM is antiquated and you will find your self cleaning up others messes constantly because they are not paid enough to be a one stop solution for all customer inquiries.

    Advice to Management

    Please stop only hiring kids straight out of college for management positions. They have no real world work experience and have no leadership skills whatsoever.

  3. "Great Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager
    Former Employee - Senior Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amica Mutual full-time (More than 3 years)

    Pros

    High level of focus on customer needs and satisfaction
    Stable and friendly work environment
    Great on-site training at many locations
    Awesome benefits package included health, vision, dental, 401k Match, tuition reimbursement, and continuing insurance education.

    Cons

    Relocation based on company needs is required to move up to new opportunities in management track.


  4. "Good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Henderson, NV
    Current Employee - Account Manager in Henderson, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amica Mutual (More than a year)

    Pros

    Great place with great people.

    Cons

    Work/life balance. Relocation and moving

    Advice to Management

    Keep building and growing. Great training & development.


  5. "Associate Account Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Account Representative in Glastonbury, CT
    Former Employee - Associate Account Representative in Glastonbury, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amica Mutual full-time (More than a year)

    Pros

    really nice coworkers, positive environment, felt welcome and part of a team

    Cons

    low pay, company seems a bit behind the times in terms of operations


  6. Helpful (1)

    "good people, unorganized training."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amica Mutual full-time

    Pros

    great people and a good work environment

    Cons

    My time with the company goes back many years. Compared to other companies, the training seemed unorganized, at the time


  7. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people and the ability to work within different departments.

    Cons

    Ultra conservative work environment and unwilling to embrace change. They still operate the same way they did in the 80s.

  8. "account representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amica Mutual full-time (More than a year)

    Pros

    Great experience, good benefits, great people.

    Cons

    there is no room for advancement unless able to relocate country wide every 2 years. There should be more opportunities for growth within the branches. More opportunities for raises.

    Advice to Management

    Each team should have a team lead to make work flow easier.


  9. Helpful (1)

    "Working at Amica"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amica Mutual full-time

    Pros

    They have great benefits once you've worked for them a while.

    Cons

    When they have a favorite, it is widely known.

    Advice to Management

    Treat everyone the same.


  10. "Fantastic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Service Representative III in Providence, RI
    Current Employee - National Service Representative III in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amica Mutual full-time (More than a year)

    Pros

    Great benefits for health, dental, optical, and legal. Bonuses for sales on a monthly basis. People that you work with. Company that loves its employees.

    Cons

    High stress and fast pace environment that does not work well for everyone. Need to be adaptable and able to adjust to a multitude of situations.


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