Amplifon Reviews | Glassdoor

Amplifon Reviews

Updated October 1, 2018
16 reviews

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3.1
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Enrico Vita
2 Ratings

16 Employee Reviews

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  1. "Lurching from crisis to crisis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, England (UK)
    Former Employee - Anonymous Employee in Manchester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Amplifon full-time (More than 3 years)

    Pros

    Excellent support team on the phone

    Cons

    You're going to need them because the software is unreliable, counterintuitive and restrictive, and you won't get any training in its use.

    Oh, and that's a fair description of management too. Swerving wildly from one crisis to the next, going through four CEOs in three years, Amplifon Worldwide can't understand that competing against the NHS is never going to give them the returns they want, so they try to change tack so often that each new initiative has no time to take root.

    Interdepartmental communication is non-existent, making a mockery of every attempt at joined-up practice, from product launches to special offers, both of which can be decided at a day's notice. For example: to encourage sales of a certain type of product, staff bonuses were tied to it - before anyone had checked what volume the supplier could provide. Half the company's staff denied the chance to win bonuses for a whole year by managerial incompetence, and being chased by their uncomprehending line managers the whole time!

    Knowledgeable, competent staff are being forced out and replaced with people on lower wages.

    Management are always externally recruited and there is a strong caste system - nobody in the ranks would ever be considered for promotion.

    And they pay below the Real Living Wage for work I'm currently getting 22k for, so there's that.

    Advice to Management

    Management roles at Amplifon are excellent opportunities for people looking to ride out a couple of years earning credits to go live and work in Australia or New Zealand, as I knew one particular manager was doing. With constantly shifting procedures and managers' individual opinions and prejudices far more important than data in shaping policy and practice, it's easy to blame failure on one's underlings and claim random-chance successes as one's own virtue.


  2. Helpful (1)

    "Questionable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager
    Former Employee - IT Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amplifon full-time (More than a year)

    Pros

    Global business with good vision

    Cons

    Over complications, poor global communications, understaffed, Stressful environment, Lack of delegations.

    Advice to Management

    Hire more resources, improve communication from HQ to regions and countries, listen to and trust your regional managers and leaders.

  3. Helpful (2)

    "Bad company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amplifon full-time

    Pros

    General colleagues are great, but demoralised.

    Cons

    Management lack any communication skills.

    Target driven company, due to competing with the NHS. Have to upsell, so they make vulnerable and elderly patients buy unnesscessary items.

    Many Management are not qualified to be in there positions. So pass the pressure they cannot handle onto their teams.

    Competing against the free NHS, so it doesn't take a rocket scientist to figure out how badly they are doing. Have been known to get rid of staff, only when they need to look like they are managing the situation.

    Advice to Management

    Treat others as you would like to be treated.


  4. "Marketing director"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amplifon full-time

    Pros

    Leader in audiology service provider, multinational

    Cons

    Still not profitable, hence aggressive in growth targets


  5. "Branch Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Coordinator in Cork (Ireland)
    Current Employee - Branch Coordinator in Cork (Ireland)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Easy and great job, reception duties mostly

    Cons

    Not enough hours(under 20 over the week)


  6. "Opportunities for the young and dynamic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Market leaders in their field with great opportunities for audiologists and the young and dynamic. World wide business so scope for working abroad.

    Cons

    One for the younger generation of employees. Limited parking at the head office. No other consider needed as all in all a pretty good company.


  7. Helpful (3)

    "Very poor employer that has gone downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Audiologist Branch Manager in London, England (UK)
    Current Employee - Audiologist Branch Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amplifon full-time (More than 5 years)

    Pros

    Most UK staff would agree there are very few pros

    Cons

    Terrible management full toxic personalities and big egos

    Advice to Management

    Treat others as you would like to be treated yourself

  8. "Fast growing organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amplifon full-time (More than a year)

    Pros

    Some of the best reasons to work at Amplifon include the ability to work internationally, to change a very stale industry and work with a great team.

    Cons

    The downsides include 'managing up' to HQ

    Advice to Management

    Give the teams the teams to do the work and support them.


  9. "ASM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AREA SALES MANAGER in New Delhi (India)
    Former Employee - AREA SALES MANAGER in New Delhi (India)
    Recommends
    Positive Outlook

    I worked at Amplifon full-time (More than 5 years)

    Pros

    A great workplace to work,constant guidance from seniors having professional acumen of 15-20 yrs.

    Cons

    Not anything....everything is good about the company.....you won't find anything negative abt the company...everyone in the company is helpful

    Advice to Management

    Just keep up the good work.....but try to look deeper into your employee's mind,so that you can think from their perspective and be able to resolve all their queries on all professional aspects..


  10. Helpful (3)

    "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hearing Aid Dispenser
    Former Employee - Hearing Aid Dispenser
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Amplifon full-time (More than 3 years)

    Pros

    Good team ethic, good focus on clinical testing. A good selection of technology available and a nice working environment. All staff were very pleasant.

    Cons

    Not a well known brand in UK and diaries can be very quiet. Expectations are to form local alliances with other businesses such as care homes and GP surgeries which can be harder than it sounds. Career progression is talked about but also very difficult to achieve - quite a gap between leadership and people in the trenches. You have to be quite cliquey with the management which some can manage but not all want to be. I am not sure company can keep the differentiation it is trying to achieve between itself and competitors.

    Advice to Management

    Keep up the clinical focus but try and understand the difficulties that people face in store more rather than increasing expectations - be more realistic.


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