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Amscot Financial Reviews

Updated January 11, 2018
209 reviews

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209 Employee Reviews

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Pros
  • Awesome training, great pay, great hours (in 23 reviews)

  • The starting pay and is full time (in 21 reviews)

Cons
  • Corporate think can manage your life , no work life balance they just want to you live in the branch (in 19 reviews)

  • Definitely NO work/life balance (in 16 reviews)

More Pros and Cons

  1. "Fsa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fsa in Lakeland, FL
    Former Employee - Fsa in Lakeland, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amscot Financial full-time (More than a year)

    Pros

    Nothing at all that I can think of.

    Cons

    Everything. I was placed more than 25 miles away with no compensation. Even though I had at least 5 branches within that. I never met anyone who actually didnt hate working there. Customers are horrible and can tell and cuss at you all they want anf you will be the one to get in trouble if they complain. Corporate is a joke. They will change policies one day and change them again the next. Good luck ever getting a day off. They basically own you. If you put in a 2 week notice don't expect to work the whole thing.

    Advice to Management

    Close the doors. You treat your employees so horribly, and then wonder why the turn around is so bad.


  2. Helpful (1)

    "Roll with the Tootsie's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Co Team Leader in Tampa, FL
    Current Employee - Co Team Leader in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amscot Financial full-time (More than 8 years)

    Pros

    - Guaranteed full-time employment will decent starting pay (for entry-level workers at least) and lots of opportunities for overtime & holiday pay.
    - Generally an easy-to-learn job, as long as you're able to multitask reasonably well and keep your cool under pressure. Pretty good training as well.
    - Company promotes fairly quickly, based on skill/abilities, not seniority.
    - They will generally hire competent, hard-working employees. I've had some awesome co-workers over the years.

    Cons

    - Every 1st-5th each month, prepare a stockpile of alcohol, caffeine, and horse tranquilizers... especially if you are thrusted into a 24-hour location. Expect to stand for 12-16 hours straight, with little to no breaks. It's just the nature of the beast.
    - You MUST have a thick skin to work here and NOT take things personal. I have been called every name in the book. It's just the way it is. I honestly think even the Pope or Mother Theresa would get cursed out working here. Just understand that no customer wants to be in a situation to where they have to get a cash advance. Just smile, and chuck out those Tootsie Rolls.
    - The company has been getting better over the years, but generally, it's very hard to plan a social life outside of work. The scheduling is VERY sporadic. Each branch and district is different, and most branch leaders are now able to accommodate your requests, but from what I've heard this is not company-wide.

    Advice to Management

    - For the love of god, have Google change that Amscot's show up as a Metro PCS authorized dealer. We receive like 50+ calls a day from people wanting to upgrade their phone plan and other stuff...
    - Hire more people for the Clearing Center! These wait times are bananas sometimes.
    - Just axe Western Union already, it will increase company morale 9,000%.
    - The company-issued work shirts are terrible. The material is way too thick and the shirts feel uncomfortable.

  3. "It depends on where you go."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amscot Financial full-time

    Pros

    benefits start after two months
    very easy job for the about pay
    fast promotions

    Cons

    the company thinks they own you and your time, so they change the schedule without much notice

    Advice to Management

    I wish every branch was on the same place


  4. "Not family friendly, everyone is miserable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Orlando, FL
    Former Employee - Financial Services Representative in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Amscot Financial full-time (Less than a year)

    Pros

    The pay. There is literally nothing else that makes the job great. You can negotiate the pay when you start.

    Cons

    May or may not get a lunch. Can’t leave the building she working. Everyone hates the job. Speed of service is more important than customer service. Tenured employees talk down on the newer and lower level employees.

    Advice to Management

    Happy employees makes for happy customers.


  5. Helpful (3)

    "Pros and Cons of Amscot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fsa
    Current Employee - Fsa
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amscot Financial full-time (More than a year)

    Pros

    Amscot starts you with a good salary. You will be a full time employee. Amscot hires all kinds of people. There is no discrimination at all. As a person in my 50's I was grateful for the opportunity. My co-workers are all wonderful people. They provide benefits and offer 401K. If you want to get promoted, you will be as long as you can do the job. There are some wonderful customers.

    Cons

    Some of the shifts are scary long! A 16 hour Saturday is normal. There should be some overtime if you are required to work that many hours. Twelve hour shifts are also normal. You many have to close the branch at night and then open in the morning. That is not even 8 hours between shifts. That should not be allowed. The raises are not great. You can get transferred to another branch without warning. I worked at 6 different branches in my first 4 months. It was so hard. Even though the computer stuff is the same, each branch has their own way of doping other things. Some of the customers are beyond rude. I have been cursed at and called stupid. Also, not everyone wants to be promoted. Please don't pressure them to move up if they really don't want to or are not right for the job. Trust us to know our limits and desires.

    Advice to Management

    For the love of God, stop the 16 hour Saturday!!!! It's back-breaking! Don't have employees close the branch at 10:45 and expect them to be back at 6:30 a.m. the next morning. Is that even legal?


  6. "FSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amscot Financial full-time

    Pros

    Easy job and easy advancement.

    Cons

    Advancement not worth the pay raise. No breaks no matter the shift. Expected to do tasks for the position above you even though you do not have passwords to do so and aren't paid accordingly.

    Advice to Management

    Give a 30 minute lunch break and stop having people do more than they can handle.


  7. "Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Neutral Outlook
    No opinion of CEO

    I worked at Amscot Financial full-time (Less than a year)

    Pros

    Pay is ok. Interviewer was good. Locations are good. Places to eat around work areas are good. Some of the people are fun to work with

    Cons

    Poor Training/trainer
    Some Management is racist against white people
    Do not give a fair chance
    Rude
    Prideful
    Looking for a reason to get you out

    Advice to Management

    Ask yourselves why you have a high turnover. Have some humility and treat people with respect. Get new trainers

  8. Helpful (2)

    "The truth shall set you free!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager
    Former Employee - Branch Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amscot Financial full-time (More than 5 years)

    Pros

    You will get a paycheck as promised and meet good people. No more pros and I’m saying this to meet the 20 word minimum.

    Cons

    Working at Amscot is extremely demanding. I’ve worked there for 5 years and I’ve seen managers come and go and not one manager truly happy- they were all missable. I was great at my job to the point of being forced to become a branch manager.

    Amscot is the cheapest company you can ever work for; upper management is horrible and with the CFPB lurking, it’s has caused an all time low for Amscot to where the CEO doesn’t care about the employees but only pleasing the CFPB and keeping payroll tight and branches making him rich. Amscot is the ultimate Loan Shark! Forcing you to grow your branch revenue by having customers come back time after time to borrow money just to pay it back again. This is a nasty cycle. All you can do as an employee is watch your customers struggle to make ends meet. This isn’t service to the community- it’s poison. Amscot upper management knows this but they are slaves to that mighty dollar and are soulless.

     Extra lean schedule and no overtime allowed to accommodate the customers and God forbid if you get a customer complaint!

    I’ve become really close to the agents in the clearing center and the compliance auditors and received insight on things that were really going on that made me sick to my stomach and ultimately leading to my departure.

    It’s you truly have a heart for serving the community stay away from Amscot.

    Amscot cash advance is a drug and Amscot is a company that is a wolf in sheep clothing.

    Advice to Management

    Cherish the good people you have while they’re there and do no try to bribe them with a $2.00 raise and any branch they wish to have just to keep them.

    Submit to the CFPB and give customers more time to pay back they’re cash advances. Yes, you will lose money but you will truly be helping the community.

    Provide financial education to your employees to teach customers to be financially stable, when Amscot is no longer needed the world will be in a better place.


  9. Helpful (2)

    "Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leader
    Current Employee - Leader
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amscot Financial full-time (More than a year)

    Pros

    Decent pay I suppose, full time, some benefits.

    Cons

    I have 1,000 cons I can easily think of off the top of my head. There's the 17 hour shift on Saturdays 6:30am-10:45pm with NO BREAKS, never a weekend off, never 2 days in a row off. No lunch break, lazy employees never disciplined, 50 cent raise for yearly evaluations and sometimes not even that much, you won't get a raise at all if your branch doesn't make profits for Ian. The CFPB hates Amscot for good reasons, and Amscot tells you that they are this perfect place and that they follow all the regulations, yet they won't tell you the charges against the CEO for fraud. The payday loans are like milk cows to this place, and forget trying to help any customers who need a due date change because they are struggling. Youre disciplined for that too. All you are is a slave who Amscot thinks that they own. Nobody will say the real reason the Vice President of the company resigned. No recognition for good employees. The "employee hotline" is NEVER anonymous they will know exactly who you are. Your branch WILL find out if you call or email HR about anything, espically when your shady branch leader and an FSA are best friends with someone in corporate. Terrible branch hours that nobody cares for, and there is no reason to keep the doors unlocked 15 minutes after the posted closing time. They promote way too quickly even if someone isn't ready you are pressured into it, and terrible corporate management who has no idea how to run a branch but will tell you that they do and that they are always right. Your district leaders think they own you and everyone is scared when they are in the branch. The district leader turns their head to anything going on and acts like they had no idea what was happening, and allows a branch leader to enable an incompetent employee. They are open every day of the year Christmas included, and you receive 1 week vacation a year with NO sick days at ALL. If you call out sick your job is on the line. Be prepared to never see your family and don't even try to go to school or get an education that is frowned upon, since they think Amscot is the only place for you. Don't try to use common sense or to use your brain, you're just a slave number to this back breaking company. The insurance is way expensive. It's all about who you know not about the job that you do and if you're not best buddies forget it. Nobody is ever fired even when they're terrible at their job and stealing money. It's perfectly acceptable to sit on your butt all day and play on your phone and steal money as long as you're best friends with your branch leader and they always cover for you and lie for you to the district leader and to corporate. The branch leaders and their friend associates talk trash about everyone all the time, but then when the district leader comes in they say nothing at all and act like they love their job and their superiors. The district leaders won't remember what they told you and they all gossip about you to everyone. Nothing is EVER confidential and there is NO SUCH THING as "an open door policy" no matter what Charity or Jaclyn say. If you are written up it only lasts 90 days then it drops off, then it's back to a "first warning" so you start all over as if it never happened......No flexibility whatsoever, you are a pet monkey to Amscot in a glass box all day. In your exit interview prepare to be let go automatically, if you even think about complaining about ANYTHING you're done. If you try to report any wrongdoing you are told you are a bad, negative employee. Amscot has shown me everything that I do not want in a job. All these "I'm so happy Amscot is great I love my job! $2 an hour raises all the time and being promoted is great" reviews are directly from the home office I promise you. Run as quickly as you can.

    Advice to Management

    Stop the 17 hour shift garbage. That's against OSHA espically with no lunch breaks. The CFPB doesn't like you for a reason, jacking up interest rates into the hundreds and refusing to work with customers. Lazy associates only ever get warnings and after 90 days the warnings start over. Lazy associates are allowed to do whatever they want as long as the branch leader is their friend and won't do anything about it. The branch hours are terrible starting at 7am and closing late, open EVERY holiday. Amscot should NOT punish its workers if a branch didn't make more money. The workers are not appreciated AT ALL. Your employee hotline is NEVER anonymous, espically when a certain person in HR is friends with branch leaders and tells them everything that is going on and who said it. An associate can be stealing money and when someone brings it forward all eyes are turned as if nothing is happening. If you try to report any wrongdoing it just gets swept under the rug.


  10. Helpful (1)

    "Co-Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amscot Financial full-time (More than 3 years)

    Pros

    Paid holidays.

    Minimum 40hrs a week.

    Great relationships you build with co-workers and regular customers you meet along the way.

    Opportunity to move up with-in the stores very quickly.

    They promote with-in

    Training and knowledge you gain is a great stepping stone.

    Although very repetitive and boring, its very easy work. Just not for everybody.

    Cons

    No incentives or bonus.

    Raises are based on things you have no direct control over and very hard to receive, they should be more employee-based.

    Schedule can be all over the place at time, and some very long shifts.

    Advice to Management

    Find a way around that 15 hour shift, because you can' t leave the building, it almost feels like torture. Sun up to sun down is harsh and your day off is basically to sleep because you are so mentally drained. My store has lost 5 people in one year because of it and one on the way out.

    Maybe one hour break to leave between two managers switching shifts.

    Or pay differential for that shift.


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