Amtrak Reviews | Glassdoor

Amtrak Reviews

Updated April 19, 2018
429 reviews

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3.5
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Amtrak President and CEO Richard Anderson
Richard Anderson
14 Ratings

429 Employee Reviews

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Pros
  • Good pay for a variety of jobs that don't require a degree (in 38 reviews)

  • Decent pay and benefits, also plenty of autonomy (in 17 reviews)

Cons
  • The time you spend away from home can be a burden, but if you can stay prepared it can be worked out (in 9 reviews)

  • Work/life balance was not prioritized even though it could work in certain deparments (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Coach Cleaner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (More than 3 years)

    Pros

    The potential of moving throughout the company. I started as a coach cleaner moved to the station as a baggage handler and now I'm a CSR ticket agent.

    Cons

    At first it was only part time. But stick in there. I would say it would be a great job to supplement your current job until an opportunity arises.


  2. "My review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time (Less than a year)

    Pros

    Very helpful and great employees.

    Cons

    Travel a lot away from home.

    Advice to Management

    Nothing from me, keep up the good work.

  3. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time

    Pros

    Good job if you can get on, excellent pay and working conditions.

    Cons

    Coworkers could be a drag. The system is rampant with negative and entitled employees.

    Advice to Management

    Offer an employee buyout to get rid of tired, disgruntled employees.


  4. "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Amtrak full-time

    Pros

    Train benefits, fast paced environment

    Cons

    Unatable work environment, inability to communicate efficiently and effectively with those in your chain of command, lack of employee trust.


  5. "A mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amtrak full-time

    Pros

    While it can be a challenging environment after a few years it tends to wear on you. Compensation is middle of the road and some perks are nice.

    Cons

    The lack of true leaders is the main con for me. If I had realized what I was signing up for coming here I would look elsewhere.

    Advice to Management

    Learn how to run a world class organization instead of how to talk like one. Be honest and transparent instead of making shady arrangements.


  6. "Employment review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Amtrak (Less than a year)

    Pros

    Great location to work professionally

    Cons

    Failure to maintain employment statements made to Contractors at the time of hire.


  7. "Great place for contractors but not for employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Washington, DC
    Former Employee - Program Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amtrak full-time (More than a year)

    Pros

    Good benefits and can ride the train for free or reduce price.

    Cons

    Amtrak has a history of laying-off employees and keeping contractors.

    Advice to Management

    Take leadership training

  8. "reservation agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Phila, PA
    Current Employee - Reservations Agent in Phila, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time (Less than a year)

    Pros

    flexible schedules, great benefits, good working environment and opportunity for rapid advancement.

    Cons

    systems aren't matching up with customer experience


  9. "Amtrak"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amtrak full-time (More than 8 years)

    Pros

    Great place to work

    Cons

    Management can be all over the place at times

    Advice to Management

    Be more understanding and appreciative to employees


  10. "Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Service Worker in Devens, MA
    Current Employee - Food Service Worker in Devens, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak part-time (More than a year)

    Pros

    Good benefits and great employers

    Cons

    Hard to get employed for.

    Advice to Management

    Keep up the good work


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