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Amtrak Reviews

Updated January 18, 2018
408 reviews

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3.4
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Approve of CEO
Amtrak President and Chief Executive officer Charles W. "Wick" Moorman
Charles W. "Wick" Moorman
45 Ratings

408 Employee Reviews

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Pros
  • Good pay for a variety of jobs that don't require a degree (in 38 reviews)

  • beautiful company to work for Great benefits (in 34 reviews)

Cons
  • The time you spend away from home can be a burden, but if you can stay prepared it can be worked out (in 9 reviews)

  • Work/life balance was not prioritized even though it could work in certain deparments (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "customer service"

    StarStarStarStarStar
    Former Employee - Customer Service Agent in Washington, DC
    Former Employee - Customer Service Agent in Washington, DC

    I worked at Amtrak full-time (More than 10 years)

    Pros

    beautiful company to work for Great benefits....the best people

    Cons

    No cons if you get an opportunities to work at this Great company you have a career

    Advice to Management

    My advice to management is your hiring method works.....there so much room to grow Amtrak has a beautiful way of serving customers and employees


  2. "Coach Cleaner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (More than 3 years)

    Pros

    The potential of moving throughout the company. I started as a coach cleaner moved to the station as a baggage handler and now I'm a CSR ticket agent.

    Cons

    At first it was only part time. But stick in there. I would say it would be a great job to supplement your current job until an opportunity arises.

  3. "life balance working enviroment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time

    Pros

    nice colleagues, good benefits, life balance

    Cons

    things move slow, inefficiency at work


  4. "Service Desk Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time

    Pros

    Great benefits. Bonuses and pay is great.

    Cons

    Communication from upper management


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time

    Pros

    Lots of opportunities for advancement

    Cons

    subject to org structure changes

    Advice to Management

    Organizational structure


  6. Helpful (2)

    "Good internship experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Engineering Co-Op in Chicago, IL
    Former Employee - Process Engineering Co-Op in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amtrak full-time (Less than a year)

    Pros

    Co-workers were very nice. Upper management is very respactful.

    Cons

    Lack of trainings and extension opportunity for an intern after 6 month school samester ends


  7. "Good benefits, easy work most days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (More than 3 years)

    Pros

    Great medical benefits. Compared to other railroad jobs the schedule is great! It's all shift work. Overtime is optional except in rare cases but I have never experienced mandatory overtime. There are lots of different career opportunities here you can work in transportation you can work in mechanical Department you can work in management of either one or management of overall. Machinist seniority is Nationwide. Railroad Retirement.

    Cons

    Lots of lazy people combined with poor and scared management causes a situation where leaders will step over a sleepuubg horse to be a nearly dead one. Labor contracts are long and drawn-out when they expire and while you do get back pay it tends to average around three to five years before you get a new contract. If you separated from the company and went to work somewhere else you will not get back pay. Management is literally scared of some craft employees causing the workload to be pushed onto other employees that are actually willing to work.

    Advice to Management

    Fly somebody out from a location that's actually successful in all their metrics and labor relations and have them reorganize. Its bad. Hold people accountable don't be afraid and see your work actually get completed.

  8. Helpful (1)

    "It's Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amtrak full-time

    Pros

    Family orientated organization but not business orientated organization no matter who is in charge.

    Cons

    CEO turnover is HIGH and unstable and not financial committed.

    Advice to Management

    Settle down and run the organization.....Every single year there is a change from the top but prior to the change the top person said their change was setting the new course, then new management comes in with another new course...The question is when when is there going to be a correct/firm course? Cause it changes all the time...


  9. Helpful (1)

    "Motor Equipment service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Onboard Service in Los Angeles, CA
    Current Employee - Onboard Service in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Amtrak full-time (Less than a year)

    Pros

    Good experience. And good co- workers

    Cons

    Jus the driving distance

    Advice to Management

    Great job


  10. "Senior graphic designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Graphic Designer in Washington, DC
    Former Employee - Senior Graphic Designer in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Amtrak full-time (More than 3 years)

    Pros

    Network of diverse employees and skills nation-wide.

    Cons

    Not enough encouragment for professional development and advancement

    Advice to Management

    Too many managers have limited skills and have been allowed to remain unchecked or challenged and most upper management members look the other way and complicit.


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