Amtrak Reviews | Glassdoor

Amtrak Reviews

Updated February 15, 2017
323 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
Amtrak President and Chief Executive officer Charles W. "Wick" Moorman
Charles W. "Wick" Moorman
3 Ratings

323 Employee Reviews

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Pros
Cons
  • The time you spend away from home can be a burden, but if you can stay prepared it can be worked out (in 7 reviews)

  • Long hours and never being home will naturally add up to a lot of money (in 12 reviews)

More Pros and Cons

  1. "Fantastic company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategy Analyst in Washington, DC
    Current Employee - Strategy Analyst in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time (More than a year)

    Pros

    The pay, the people, and the benefits are all great.

    Cons

    The company is slow to change - they still make decisions based off of what higher-ups think rather than what data can support.

    Advice to Management

    Integrate data into more corporate decisions. Unless we can prove who are customers are, what they want, and how to give it to them, we will continue to fumble around in the dark.


  2. "OBS TA/SA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time

    Pros

    The pay rate allows me to have a job that actually pays a living wage. The atmosphere is very friendly and family orientated.

    Cons

    The time you spend away from home can be a burden, but if you can stay prepared it can be worked out.

    Advice to Management

    Keep up the good work1


  3. "Was cool while it lasted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amtrak full-time

    Pros

    pay benefits free train rides

    Cons

    to much gossip and alot of politics

    Advice to Management

    first learn the jobs before you decide to complain!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great pay, deplorable work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ticket Agent in Washington, DC
    Former Employee - Ticket Agent in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Amtrak full-time (More than 10 years)

    Pros

    Excellent pay and free train rides.

    Cons

    Union Dues are extremely high, the coworkers are catty, you get written up for being 5 minutes late and you are on a time clock.

    Advice to Management

    Get a life and stop worrying yourself with petty issues.


  6. Helpful (2)

    "Signal Maintainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Corona, NY
    Current Employee - Anonymous Employee in Corona, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (More than 5 years)

    Pros

    All the overtime you can handle. Benefits. Free railroad travel to work or vacation, saves tons of money.

    Cons

    Money is made on overtime so you are working about 50-60 hours a week, takes away from personal life. Fair share of difficult and or under qualified co-workers.


  7. "Carmen"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carman in Chicago, IL
    Current Employee - Carman in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time (Less than a year)

    Pros

    Walk on concert and not on ballast like other rail roads

    Cons

    no cons about this job


  8. "ta/sa"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sa/Ta in New York, NY
    Current Employee - Sa/Ta in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amtrak full-time (Less than a year)

    Pros

    only good benefits in this company

    Cons

    never home with family, not worth the 600 a week

    Advice to Management

    needs new management, too many power tripping females no offence


  9. "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amtrak full-time (More than 8 years)

    Pros

    progressing in service and sales

    Cons

    slow in progressive technology systems

    Advice to Management

    keep up with today's media


  10. "Intern Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Wilmington, DE
    Former Employee - Intern in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people that I worked with were very friendly and willing to teach me about any aspect of the railroad.

    Cons

    The mentality of many people at Amtrak was simply to do the bare minimum required of them, especially in lower management and the general workforce.


  11. Helpful (1)

    "Great company to work for, as long as you work hard."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Trainer in Lancaster, PA
    Current Employee - Senior Technical Trainer in Lancaster, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (More than 8 years)

    Pros

    Good advancement opportunities, good management structure. Great pay and benefits!!!

    Cons

    Hard to get a job working for Amtrak, due to low turnover rate. Career employees, most retire after being hired.

    Advice to Management

    Continue the drive towards success and promoting from within.



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