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    Amtrak Reviews

    Updated April 19, 2018
    429 reviews

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    Full-timePart-time
    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Amtrak President and CEO Richard Anderson
    Richard Anderson
    14 Ratings

    429 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • Good pay for a variety of jobs that don't require a degree (in 38 reviews)

    • Decent pay and benefits, also plenty of autonomy (in 17 reviews)

    Cons

    • The time you spend away from home can be a burden, but if you can stay prepared it can be worked out (in 9 reviews)

    • Work/life balance was not prioritized even though it could work in certain deparments (in 9 reviews)

    More Pros and Cons

    1. Helpful (2)

      "Coach Cleaner"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Seattle, WA
      Current Employee - Customer Service Representative in Seattle, WA
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Amtrak full-time (More than 3 years)

      Pros

      The potential of moving throughout the company. I started as a coach cleaner moved to the station as a baggage handler and now I'm a CSR ticket agent.

      Cons

      At first it was only part time. But stick in there. I would say it would be a great job to supplement your current job until an opportunity arises.

    2. "My review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Amtrak full-time (Less than a year)

      Pros

      Very helpful and great employees.

      Cons

      Travel a lot away from home.

      Advice to Management

      Nothing from me, keep up the good work.

      3. Join the Amtrak team
      See Our Latest Jobs

    3. "Good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative
      Current Employee - Customer Service Representative
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Amtrak full-time

      Pros

      Good job if you can get on, excellent pay and working conditions.

      Cons

      Coworkers could be a drag. The system is rampant with negative and entitled employees.

      Advice to Management

      Offer an employee buyout to get rid of tired, disgruntled employees.

    4. "Ok place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend

      I worked at Amtrak full-time

      Pros

      Train benefits, fast paced environment

      Cons

      Unatable work environment, inability to communicate efficiently and effectively with those in your chain of command, lack of employee trust.

    5. "A mixed bag"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Amtrak full-time

      Pros

      While it can be a challenging environment after a few years it tends to wear on you. Compensation is middle of the road and some perks are nice.

      Cons

      The lack of true leaders is the main con for me. If I had realized what I was signing up for coming here I would look elsewhere.

      Advice to Management

      Learn how to run a world class organization instead of how to talk like one. Be honest and transparent instead of making shady arrangements.

    6. "Employment review"

      StarStarStarStarStar
      Current Employee - Anonymous Employee in Washington, DC
      Current Employee - Anonymous Employee in Washington, DC

      I have been working at Amtrak (Less than a year)

      Pros

      Great location to work professionally

      Cons

      Failure to maintain employment statements made to Contractors at the time of hire.

    7. "Great place for contractors but not for employees."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Program Manager in Washington, DC
      Former Employee - Program Manager in Washington, DC
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Amtrak full-time (More than a year)

      Pros

      Good benefits and can ride the train for free or reduce price.

      Cons

      Amtrak has a history of laying-off employees and keeping contractors.

      Advice to Management

      Take leadership training

    8. "reservation agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Reservations Agent in Phila, PA
      Current Employee - Reservations Agent in Phila, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Amtrak full-time (Less than a year)

      Pros

      flexible schedules, great benefits, good working environment and opportunity for rapid advancement.

      Cons

      systems aren't matching up with customer experience

    9. "Amtrak"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Chicago, IL
      Former Employee - Anonymous Employee in Chicago, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Amtrak full-time (More than 8 years)

      Pros

      Great place to work

      Cons

      Management can be all over the place at times

      Advice to Management

      Be more understanding and appreciative to employees

    10. "Employment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Food Service Worker in Devens, MA
      Current Employee - Food Service Worker in Devens, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Amtrak part-time (More than a year)

      Pros

      Good benefits and great employers

      Cons

      Hard to get employed for.

      Advice to Management

      Keep up the good work

    Showing 429 of 461 reviews
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