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    Amtrak Reviews

    Updated September 17, 2017
    378 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Amtrak President and Chief Executive officer Charles W. "Wick" Moorman
    Charles W. "Wick" Moorman
    36 Ratings

    378 Employee Reviews

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    Pros
    Cons

    • Work/life balance was not prioritized even though it could work in certain deparments (in 9 reviews)

    • The time you spend away from home can be a burden, but if you can stay prepared it can be worked out (in 9 reviews)

    More Pros and Cons

    1. "Great Opportunities"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Amtrak full-time (Less than a year)

      Pros

      Always somewhere in the company to go to as far as jobs.

      Cons

      Contract disputes are presently frequent, unfortunately. Union shop!

    2. "Coach Cleaner"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Amtrak full-time (Less than a year)

      Pros

      Vacation time, benefits, Overtime, flexibility

      Cons

      System setup, Forman, management

      Advice to Management

      Create better work environment

      3. Join the Amtrak team
      See Our Latest Jobs

    3. "customer service"

      StarStarStarStarStar
      Former Employee - Customer Service Agent in Washington, DC
      Former Employee - Customer Service Agent in Washington, DC

      I worked at Amtrak full-time (More than 10 years)

      Pros

      beautiful company to work for Great benefits....the best people

      Cons

      No cons if you get an opportunities to work at this Great company you have a career

      Advice to Management

      My advice to management is your hiring method works.....there so much room to grow Amtrak has a beautiful way of serving customers and employees

    4. "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Amtrak full-time

      Pros

      Not really high pressure

      Cons

      Less than average pay and vacation

      Advice to Management

      Become a little more current with employee offerings

    5. "Great Company Great Benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at Amtrak full-time (More than 5 years)

      Pros

      This company provides so much potential for its employees to grow and earn as much as they want. Working onboard the trains is challenging but rewarding. An amazing opportunity!

      Cons

      Working onboard means working away from family and friends days at a time. Long hours with little sleep.

    6. "Electrician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Journeyman Electrician in New York, NY
      Current Employee - Journeyman Electrician in New York, NY
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I have been working at Amtrak full-time (Less than a year)

      Pros

      Free Train Rides For Employees

      Cons

      Health Hazard at work site

      Advice to Management

      Learn how to treat employees better

    7. "Amtrak"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Operations Supervisor in Chicago, IL
      Former Employee - Operations Supervisor in Chicago, IL
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Amtrak full-time

      Pros

      Good Pay. Railroad retirement. Good Pay

      Cons

      To many brothers,sisters, daughters, Wives and Husbands work there.

    8. "Electrician journeyman"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Journeyman Electrician in Beech Grove, IN
      Current Employee - Journeyman Electrician in Beech Grove, IN
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Amtrak full-time (More than 8 years)

      Pros

      Union job with good pay ($28.67) per hour in Mechanical department as of 2017. I.e carmen, electrician, machinist, pipefitter, etc. Great Medical benefits; no deducible, $20 for regular doctors, $35 for specialist, and $75 for emergency room and waived if admitted. $200 monthly premium deduction. Pension of around $90 per year of service and your spouse receives an additional 50% so long as you both are at least 60 years old and the employee had 30 good years. Opportunities to transfer nationally; at your own expense. We are reducing our requirements of government subsidies each year. Occasional overtime that you can put towards paid days off. Vacation is one week AFTER first year, two weeks at year two, three at year eight, four at year seventeen, and five at twenty-five.

      Cons

      You have to work at least 30 years and be 60 to receive your railroad retirement at Amtrak as of 2017 in the mechanical department. A lot of different union all with unique bargaining agreements. The Company wants to strip our benefits because we are financially broke every year. Always hearing that Amtrak needs to be dissolved. Old equipment, facilities, and workers. We never seem to have any money and the worker is the easiest target.

      Advice to Management

      Keep the benefits of decent pay, medical benefits, and a chance at a retirement. Stop overpaying contractors for garbage services and products/parts. Stop making Amtrak top heavy with management. Bring Amtrak into the information/digital age. Quit running it like its the 1970's. Continue to train your workforce and understand that your employees make it happen. Recognize those people that give a damn.

    9. "Hard to please"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Reservation Sales Agent in Riverside, CA
      Former Employee - Reservation Sales Agent in Riverside, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Amtrak full-time (More than 3 years)

      Pros

      Benefits package for families is great

      Cons

      Fortunately you were taking calls back to back, you had no time to breathe, also didn't give you much room to take time off for any emergency!

      Advice to Management

      They need a better management especially in the front office. They do not care about their employees. There needs to be a better union representative that cares about the employees also.

    10. "Customer Service, Sales, Call Center, Reservations,"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Amtrak part-time

      Pros

      Fast Paced, good pay, flexible schedule, limited medical benefits

      Cons

      Policies and procedures change without training throughout company, causes
      customers to be upset and confused

      Advice to Management

      Better training Company wide.

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