Amtrak Reviews | Glassdoor

Amtrak Reviews

Updated July 16, 2018
453 reviews

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3.6
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Amtrak President and CEO Richard Anderson
Richard Anderson
27 Ratings

453 Employee Reviews

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Pros
  • "Decent pay and benefits, also plenty of autonomy" (in 22 reviews)

  • "Good pay for a variety of jobs that don't require a degree" (in 40 reviews)

Cons
  • "The time you spend away from home can be a burden, but if you can stay prepared it can be worked out" (in 10 reviews)

  • "Work/life balance was not prioritized even though it could work in certain deparments" (in 9 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great company great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electrician in New York, NY
    Current Employee - Electrician in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time (More than 5 years)

    Pros

    Benefits, good work culture, good colleagues, safety is very important, pay.

    Cons

    New employees end up working nights for a long time.


  2. "Great opportunity for all people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Amtrak full-time

    Pros

    Culture. Employees do not have to look over their shoulders.

    Cons

    Nothing. Company trays employees right.

    Advice to Management

    Great Job. Keep up the great job.

  3. Helpful (2)

    "Worst management and leadership ever.!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phila, PA
    Current Employee - Customer Service Representative in Phila, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (More than 10 years)

    Pros

    Benefits are good and retirement is better than social security.

    Cons

    The culture is horrible it’s a very demeaning please. They will fire you for anything. Harassment amongst employees and by management to their employees Is extremely high. I have a MBA degree and I still can not move above the customer service level. I’m a union member and you have to pay union dues to work a non management position. The union Reps work for Amtrak to so there is a conflict of interest. The union is TCU in which they defend the company 100x harder than they do their members. TCU is not organized very well. The pay is fairly well but after union dues in medical and taxes are withdrawn your net income makes it look like you are making at least 15 to 17 an hr. As far as Work culture at Amtrak it is fueled by many rumors and those rumors are more affluent then your resume .

    Advice to Management

    Diversity management with younger businesses professionals that are in tuned to society. Don’t be afraid of technology it’s a aid in business. Stop restricting mobile device use. Look through your current employees resumes you will be shocked to find the talent that is employed Not used effectively. For example there is a coworker of mine who went to MIT who is currently a station cleaner has applied for other positions but cannot get a interview due to dislike from his Manager.


  4. "Carman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Salary and benifets. Opportunity to move up.

    Cons

    Vacation days. Week the first year. 2 weeks the 2nd year. 3rd week after 7 years 4 weeks after 18 years. 5 week afterschool 25 years


  5. "Carmen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time

    Pros

    Great place to work friendly people

    Cons

    Working in the elements like the rain


  6. "At quick glance..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Amtrak full-time (More than 5 years)

    Pros

    Employee travel, ability to work in many various environments (tunnels, terminals, middle of swamps, etc.), different shifts available based on seniority

    Cons

    Incorrect decisions get made based on insufficient/incorrect information, and then twice as much work must be done to correct things.

    Advice to Management

    Listen to the employees on the front lines, as they know how this place actually operates and moves people around the country. People with little to no experience should not be shaping rail policy for such a specialized industry.


  7. "What it is working at Amtrak"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Amtrak full-time (More than a year)

    Pros

    Lots of overtime. A lot of projects.

    Cons

    Not flexible with hours of work

  8. "Service Engineer - High Speed Rail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Engineer in Boston, MA
    Current Employee - Service Engineer in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Amtrak full-time (More than 8 years)

    Pros

    In high speed rail department, you can see the latest technologies in trainsets.

    Cons

    Working hours include weekends nights.


  9. Helpful (2)

    "Great Resume Builder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Phila, PA
    Current Employee - Sales Manager in Phila, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Amtrak full-time (More than 5 years)

    Pros

    Retirement is good. Easy work load.

    Cons

    Pay is less than other industries.

    Advice to Management

    Stop promoting based on race and gender. Hire the best candidate!


  10. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time

    Pros

    Great people. Railroad family environment

    Cons

    Do not promote internal employees well


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