Amtrak Reviews | Glassdoor

Amtrak Reviews

Updated December 9, 2018
480 reviews

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3.3
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Amtrak President and CEO Richard Anderson
Richard Anderson
39 Ratings

Employee Reviews

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Pros
Cons
  • "The time you spend away from home can be a burden, but if you can stay prepared it can be worked out" (in 11 reviews)

  • "Work/life balance was not prioritized even though it could work in certain deparments" (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work! People believe in having fun at work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Enterprise Architect in Washington, DC
    Former Employee - Senior Enterprise Architect in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amtrak full-time (More than a year)

    Pros

    Fun, Challenging, Stay Busy, Ways to Grow Professionally.

    Cons

    Far from my home, Deadlines are aggresive, To many Chiefs, not enough Indians.

    Advice to Management

    Trust in your Engineers. They have the schooling and experience to make something happen the correct way. Just because you are in charge, does not mean you know what to do.


  2. "Management needs a lot of help"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time

    Pros

    Two consecutive days off every week

    Cons

    Needs better management in yard

  3. "Sleeping Car Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Train Attendant in Chicago, IL
    Current Employee - Train Attendant in Chicago, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Amtrak full-time (More than 10 years)

    Pros

    Benefits, Salary, Tips, Travel, People

    Cons

    Hours, Away from home, Mis-management , No Sick days

    Advice to Management

    All managers should work every position for a t lest 2 weeks minimum before being promoted to a managerial position as to get a hands on understanding of exactly what each position entails .


  4. "Coach cleaner"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (More than 8 years)

    Pros

    Benefits are great and salary as well

    Cons

    Shifts can change often if u haven’t been there too long


  5. "Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amtrak full-time

    Pros

    Very Secure. Low chance of lay off. Great pay. Fun job.

    Cons

    Scrutinized often due to safety sensitive work. Must be available any shift any day. Works holidays.

    Advice to Management

    None


  6. Helpful (3)

    "A sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amtrak full-time (More than 5 years)

    Pros

    There used to be some, lately they’re hard to find.

    Cons

    Executive leadership is here to cut costs and leave. We’ve seen benefits and perks removed year after year. First it was the pension plan, then the medical got worse and cost more. Starting in January 2019 most employees are losing 6-8 days of PTO per year. The justification from the C Suite-“our research shows 10% of employees don’t use any sick time” Don’t worry about the rest of your company. Oh and C Suite bonus program rose from 35% to 75% of their salary at the same time they made the latest cuts.

    Advice to Management

    Leave.


  7. Helpful (2)

    "Training Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amtrak full-time (More than 3 years)

    Pros

    The field level people are great to work with...

    Cons

    Management can’t make decisions, everything is micromanaged from the VPs. Yet the real problems are hidden from them resulting in a completely mismanaged company.

  8. Helpful (6)

    "AWFUL, NEVER RECOMMEND"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amtrak full-time

    Pros

    Nothing. Nothing positive to say about this organization.

    Cons

    PTO is terrible, benefits are awful. The culture is toxic. They will work you til death and the morale is lower than any company I have worked at. I would never recommend anyone working at Amtrak. They promote people based on who you know or how loud you talk, not how much value you bring to the organization. Amtrak needs to get out of the 1980s mindset in order to move forward, or no one will want to work for them in a few years.

    Advice to Management

    Change.


  9. Helpful (4)

    "GOING Downhill Without Brakes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amtrak full-time (More than 10 years)

    Pros

    Overall the company resembles a train going downhill without brakes. The pros are hard to think of...I would say those that have worked for the company longer than 5 years see how the company is deteriorating whereas new employees probably enjoy it, but that will only be temporary. If you are looking for a stepping stone or just some experience this might be a good job for you. I would only come work for Amtrak if you plan to leave and have nothing better, as the starting pay is definitely competitive. However, the experience, pay, and 401k match may be the only pro. If that is still good for those just starting, definitely negotiate if they offer you crap because HR is trying to get tough. Don't be scared to walk away.

    Cons

    Cons...where to start...there are so many. Every benefit is getting taken away, which is evident by the perks of train travel that are disappearing also. We are being run by Airline Execs right now so we will probably be giving out peanuts on the train soon instead of letting people buy food in the cafe. Our Benefits are being taken away and our pay is decreasing so whatever you start at don't expect to work hard and be rewarded. Gradually little by little the company takes back everything you were offered initially. The worst cons might be the Health Insurance if you are not younger, Paid Time Off, and living in Fear of having your job cut. This company does not care about rewarding those that work hard, they will get rid of you if they need to cut some money of the budget. So, really we constantly need to do more with less, which means you will work harder every year to never get a raise greater than inflation. The company calls this efficiency, "we need to be more efficient." However, we are providing a worse product and service so is this how we define efficiency. If you come to Amtrak temporarily, make sure you continue to look for the next opportunity.

    Advice to Management

    Unfortunately no advice will work for management. The Execs no what they are doing and it is not good. The Execs and Senior Managers are getting rich and lining their own pockets while they are destroying a good company. They will walk away from the company when the well is dry. The Board needs to get rid of Anderson and the top 2 layers under him if we want to be successful in the long-term. Bring managers into Amtrak that understand the business and promote from within. We have many hard and smart employees that go undiscovered or never get promoted because of politics. Also, allow managers more discretion to manage or make decisions. The current managers either sit in their offices all day or at home. If we wanted to really cut jobs, we could get rid of a few layers of management to make communication easier and get decisions made faster.


  10. "Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Management in Washington, DC
    Former Employee - Middle Management in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Amtrak full-time (More than 10 years)

    Pros

    Great salary and benefits, and top notch folks to work with in all departments. Very diversified workforce.

    Cons

    24/7 operation, so initially you’ll work odd hours.

    Advice to Management

    Support your teams! Customers have high expectations, so strive to exceed those expectations.