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Amtrak

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Amtrak Reviews

Updated Nov 11, 2023

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Found 1,056 of over 1K reviews
3.4
60% Recommend to a Friend
51% Approve of CEO

Found 1,054 of over 1K reviews

3.4
60%
Recommend to a Friend
51%
Approve of CEO
Amtrak Inspector General Kevin H. Winters (no image)
Kevin H. Winters
68 Ratings

What people are saying about Amtrak

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161

33 Comments

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Amtrak pays great and the benefits when employed full time are great.(in 163 reviews)
  • "Union job with good pay ($28.67) per hour in Mechanical department as of 2017.(in 137 reviews)
  • "Great team and people.(in 63 reviews)
  • "the pay and retirement are railroad, so you cant go wrong with that(in 23 reviews)
  • "Good Salary if you like blood money(in 21 reviews)
Cons

Ratings by Demographics

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This rating reflects the overall rating of Amtrak and is not affected by filters.

    1. 5.0
      Oct 14, 2023
      Trackman
      Former Employee, more than 3 years
      New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing opportunities. Well, compensation and a great work environment.

      Cons

      Safety issues and accidents due to the nature of the job.

      1. 3.0
        Oct 3, 2023
        Track Man
        Current Employee, less than 1 year
        Albany, NY
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Best job in the world if you love the rail road lot of great people you will need treat you like family free rides for you and your friends and family

        Cons

        I love Amtrak and don’t get me wrong it’s my dream job to be apart of Amtrak and I will never say nothin bad about the company but the management is a different story in Albany the management tried no they did fire me because I wanted to move up in the company and after your 90 you can go wherever and apply to any job you see fit but they fired me not knowing I was pass my 90 which led to a trail so I wish I knew what I knew before I went up there

        3
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        1. 1.0
          Sep 1, 2023
          Senior Buyer
          Current Employee, more than 3 years
          Philadelphia, PA
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Free train rides, some nice colleagues.

          Cons

          Experience will vary greatly depending on who your manager is. Regularly work 10-12 hours and nights and weekends. Lots of PTO but can't ever take it or you'll be working even longer and harder when your back. The company literally doesn't plan at all. They wait till its out and buy it. These aren't exceptions this is the standard. So constant pressure on purchasing. And culturally everything is purchasings fault. Engineering and project management don't believe its their job to plan or help define their project or requirements. But still everything is purchasings fault. Generally a mean culture and management isn't very nice. They put on show appreciation pizza parties so they can look good to their higher ups, but then it's right back to being treated like dirt. Just now you have to work even longer because they made you sit in a pizza party for three hours. If you want to transfer or even apply to another team your manager has to approve it. So if you are in a bad situation your only option is really to leave. And you will not get promoted ever. No matter how hard you work. It's an old school, work yourself to death or face possibility of getting fired. They motivate through fear. They also actively monitor your screen time, and access your teams and email messages. Part of being an employee anywhere is knowing your productivity is measured. But the intrusiveness and lack of trust this shows has a really negative effect on morale.

          1. 4.0
            Nov 6, 2023
            Doctor
            Current Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            It's fine, decent benefits. Coworkers are grumpy.

            Cons

            none that I can think of at this time

            1. 5.0
              Nov 6, 2023
              Anonymous Employee
              Current Employee, more than 5 years
              New York, NY
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Diverse place to work and grow over the period of time.

              Cons

              Multiple departments to link with.

              1. 2.0
                Oct 25, 2023
                Assistant Conductor
                Current Employee, less than 1 year
                Wilmington, DE
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Good pay in the long run.

                Cons

                I'm in a training class for an Assistant Conductor and so far it's been a rough ride financially. The training class is the largest Amtrak has ever had. 105 students. They are trying to recover from the pandemic so understandable but ill prepared. Normally a classroom consists of roughly 15 to 30 students in the past (hear say). This would allow for better one on one with the students. But it's been nothing but chaos and miscommunication for 8 weeks of training. They had to use a makeshift training center instead of the actual Amtrak training center which is what we were told we would be training in during our hiring process. To make matters worse, we are allotted a per diem of $25 a day which you don't even get until your first paycheck after 4 weeks struggling to survive. Mind you, breakfast is included at the hotel as one plus. Half the class was given a hotel with kitchenettes. The other half, my half, was not. In which case $25 would suffice if I had the ability to cook my own food. But because the class is so big they had to overflow us into a different hotel without any type of long-term amenities. Financially it's been incredibly difficult to survive off of $25 a day for a meal when the average meal here in Wilmington Delaware costs $15 to $25 for just one meal. Another issue is I'm already getting charged expensive Union dues and was told they wouldn't charge us until we were protected by them once we make it through our 90 day probationary period which doesn't start until after 9 weeks of training. I've had to use my credit card with an extremely high interest just to survive on my own to make it through this training and it's been super difficult. Word to the Wise, make sure you have lots of money saved before you take this job.

                2
                1. 4.0
                  Nov 1, 2023
                  Customer Service Representative
                  Former Employee, more than 8 years
                  Sacramento, CA
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Easy to start evolving senority.

                  Cons

                  Long hours, must be able to work with people that you may not always like or agree with

                  1. 4.0
                    Oct 26, 2023
                    Electrician
                    Former Employee, more than 1 year
                    Seattle, WA
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Pay is pretty decent, job can be interesting and fun

                    Cons

                    Disconnect between management and unions. I was stuck on third shift for 2 years due to seniority.

                    1. 4.0
                      Nov 2, 2023
                      Business Analyst
                      Current Employee, less than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Great benefits, PTO, and work-life balance

                      Cons

                      Sometimes limited opportunity for upskilling

                      1. 4.0
                        Oct 29, 2023
                        Substation Electrician
                        Current Employee
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good company, decent benefits, pay for this position is good

                        Cons

                        PTO isn't the best when you start

                      Viewing 1 - 10 of 1,054 Reviews
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                      Amtrak Reviews FAQs

                      Amtrak has an overall rating of 3.4 out of 5, based on over 1,195 reviews left anonymously by employees. 60% of employees would recommend working at Amtrak to a friend and 49% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Amtrak. This rating has been stable over the past 12 months.

                      60% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Amtrak 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.5 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Amtrak to be career development, coworkers, benefits and the cons to be senior leadership, culture, management.

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