Amtrak Reviews | Glassdoor

Amtrak Reviews

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Found 497 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
46%
Approve of CEO
Amtrak CEO Richard Anderson
Richard Anderson
48 Ratings
Pros
  • "Decent pay and benefits, also plenty of autonomy(in 24 reviews)

  • "Job securuty, good pay for the industry(in 46 reviews)

Cons
  • "Long amount of time away from home, minimal sleep(in 12 reviews)

  • "Work/life balance was not prioritized even though it could work in certain deparments(in 10 reviews)

More Pros and Cons
  1. Helpful (3)

    Great place to work! People believe in having fun at work!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Enterprise Architect in Washington, DC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Amtrak full-time for more than 2 years

    Pros

    Fun, Challenging, Stay Busy, Ways to Grow Professionally.

    Cons

    Far from my home, Deadlines are aggresive, To many Chiefs, not enough Indians.

    Advice to Management

    Trust in your Engineers. They have the schooling and experience to make something happen the correct way. Just because you are in charge, does not mean you know what to do.

  2. Amtrak

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time for more than 2 years

    Pros

    Great Team and pay is nice

    Cons

    Union based makes other not work will

    Advice to Management

    Keep developing your team and better customer service

  3. Call center

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amtrak part-time for more than a year

    Pros

    Great place to work. Plenty of hours, flexible shifts, great staff, independent work! Come in work leave. 15 mins early or late grace time.

    Cons

    Training is serious! Cannot be 1 min late first 30 days or your out. And your allowed 2 lateness after 30 during your 90 days

  4. Yay and nay.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Train Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time for more than 4 years

    Pros

    Great pay, awesome benefits and free Amtrak meals

    Cons

    Long amount of time away from home, minimal sleep

  5. A decent place to work

    StarStarStarStarStar
      Former Employee - Reservations Agent in Riverside, CA

      I worked at Amtrak part-time for more than 20 years

      Pros

      Job securuty, good pay for the industry

      Cons

      Became stressful with the massive changes

    • Great experience

      StarStarStarStarStar
        Current Employee - Railroad Conductor 

        I have been working at Amtrak full-time

        Pros

        Benefits and pay are top of the line

        Cons

        Constantly working and no time for family life

      • Toxic corporate culture that uses fear to encourage productivity and work.

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Management in Washington, DC
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I worked at Amtrak full-time for more than 9 years

        Pros

        It used to be pride in working for Amtrak prior to current CEO and top down management style.

        Cons

        Very poor upper management that promotes a toxic and competitive work environment. Uses fear to encourage productivity and work.

        Advice to Management

        Amtrak employees used to care about making Amtrak better because they felt like they were working together to bring a valuable service to the country. Now people just work here until they find something better, retire, or their job is eliminated.

      • PBX Operator

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 

        I have been working at Amtrak full-time

        Pros

        Great Pay. Friendly coworkers. Free meal daily.

        Cons

        Schedle is all over the place. No stability.

      • Amtrak

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Amtrak full-time for more than 4 years

        Pros

        Competitive pay, decent bonus structure, good benefits, work life balance

        Cons

        Brand needs to be refreshed, product needs to improve

        Advice to Management

        Keep up the current good work and refresh the old trains !

      • Helpful (1)

        Why can't I give a ZERO Rating?

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Manager in Chicago, IL
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I have been working at Amtrak full-time for more than 20 years

        Pros

        Truthfully there are not many pros of working at Amtrak anymore. The CEO (Anderson) and CAO (Stadler) are slowly taking all the benefits away from the employees to increase their salaries/bonuses. The people that do the real work are no longer happy and internally the place is falling apart, as executive management is working to make the company more "efficient." However, the company is no longer effective. They will...

        Show More

        Cons

        Too many to list. The only way I would ever suggest coming to Amtrak is if you have no other options. If so, use it as a stepping stone and get out fast.

        Advice to Management

        What goes around comes around in this life or another...good luck!

      Found 497 reviews