Amtrak Reviews | Glassdoor

Amtrak Reviews

Updated September 17, 2017
378 reviews

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3.3
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Amtrak President and Chief Executive officer Charles W. "Wick" Moorman
Charles W. "Wick" Moorman
36 Ratings

378 Employee Reviews

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Pros
Cons
  • Work/life balance was not prioritized even though it could work in certain deparments (in 9 reviews)

  • The time you spend away from home can be a burden, but if you can stay prepared it can be worked out (in 9 reviews)

More Pros and Cons

  1. "Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (Less than a year)

    Pros

    Always somewhere in the company to go to as far as jobs.

    Cons

    Contract disputes are presently frequent, unfortunately. Union shop!


  2. "Coach Cleaner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (Less than a year)

    Pros

    Vacation time, benefits, Overtime, flexibility

    Cons

    System setup, Forman, management

    Advice to Management

    Create better work environment

  3. "customer service"

    StarStarStarStarStar
    Former Employee - Customer Service Agent in Washington, DC
    Former Employee - Customer Service Agent in Washington, DC

    I worked at Amtrak full-time (More than 10 years)

    Pros

    beautiful company to work for Great benefits....the best people

    Cons

    No cons if you get an opportunities to work at this Great company you have a career

    Advice to Management

    My advice to management is your hiring method works.....there so much room to grow Amtrak has a beautiful way of serving customers and employees


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amtrak full-time

    Pros

    Not really high pressure

    Cons

    Less than average pay and vacation

    Advice to Management

    Become a little more current with employee offerings


  5. "Great Company Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Amtrak full-time (More than 5 years)

    Pros

    This company provides so much potential for its employees to grow and earn as much as they want. Working onboard the trains is challenging but rewarding. An amazing opportunity!

    Cons

    Working onboard means working away from family and friends days at a time. Long hours with little sleep.


  6. "Electrician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Journeyman Electrician in New York, NY
    Current Employee - Journeyman Electrician in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Amtrak full-time (Less than a year)

    Pros

    Free Train Rides For Employees

    Cons

    Health Hazard at work site

    Advice to Management

    Learn how to treat employees better


  7. "Amtrak"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Chicago, IL
    Former Employee - Operations Supervisor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amtrak full-time

    Pros

    Good Pay. Railroad retirement. Good Pay

    Cons

    To many brothers,sisters, daughters, Wives and Husbands work there.

  8. "Electrician journeyman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Journeyman Electrician in Beech Grove, IN
    Current Employee - Journeyman Electrician in Beech Grove, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (More than 8 years)

    Pros

    Union job with good pay ($28.67) per hour in Mechanical department as of 2017. I.e carmen, electrician, machinist, pipefitter, etc. Great Medical benefits; no deducible, $20 for regular doctors, $35 for specialist, and $75 for emergency room and waived if admitted. $200 monthly premium deduction. Pension of around $90 per year of service and your spouse receives an additional 50% so long as you both are at least 60 years old and the employee had 30 good years. Opportunities to transfer nationally; at your own expense. We are reducing our requirements of government subsidies each year. Occasional overtime that you can put towards paid days off. Vacation is one week AFTER first year, two weeks at year two, three at year eight, four at year seventeen, and five at twenty-five.

    Cons

    You have to work at least 30 years and be 60 to receive your railroad retirement at Amtrak as of 2017 in the mechanical department. A lot of different union all with unique bargaining agreements. The Company wants to strip our benefits because we are financially broke every year. Always hearing that Amtrak needs to be dissolved. Old equipment, facilities, and workers. We never seem to have any money and the worker is the easiest target.

    Advice to Management

    Keep the benefits of decent pay, medical benefits, and a chance at a retirement. Stop overpaying contractors for garbage services and products/parts. Stop making Amtrak top heavy with management. Bring Amtrak into the information/digital age. Quit running it like its the 1970's. Continue to train your workforce and understand that your employees make it happen. Recognize those people that give a damn.


  9. "Hard to please"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Agent in Riverside, CA
    Former Employee - Reservation Sales Agent in Riverside, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amtrak full-time (More than 3 years)

    Pros

    Benefits package for families is great

    Cons

    Fortunately you were taking calls back to back, you had no time to breathe, also didn't give you much room to take time off for any emergency!

    Advice to Management

    They need a better management especially in the front office. They do not care about their employees. There needs to be a better union representative that cares about the employees also.


  10. "Customer Service, Sales, Call Center, Reservations,"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amtrak part-time

    Pros

    Fast Paced, good pay, flexible schedule, limited medical benefits

    Cons

    Policies and procedures change without training throughout company, causes
    customers to be upset and confused

    Advice to Management

    Better training Company wide.


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