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Amtrak

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Amtrak

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Amtrak Reviews

Updated Jan 24, 2022

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Found 787 of over 869 reviews

3.6
60%
Recommend to a Friend
54%
Approve of CEO
Amtrak CEO and President William J. Flynn
William J. Flynn
78 Ratings
Pros
  • "good pay and benefits also family oriented(in 83 reviews)

  • "Awesome company wiith great benefits(in 61 reviews)

  • Cons
  • "The majority of employees working at Amtrak in NYC compare going to work like going to jail(in 57 reviews)

  • "Long hours weather conditions poor management(in 30 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about Amtrak

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    Confession

    6m

    a 

    Consultant

    Currently on an Amtrak in the quiet car (supposed to be library quiet and if complaints are made about a passenger, they are relocated). A woman chose to sit in this car with her incredibly noisy toddler when there are seats available in other cars. Woman keeps shushing her kid but isn’t putting any other effort into controlling or quieting them. AITA if I complain to the conductor?

    434

    61 Comments

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    Ratings by Demographics

    This rating reflects the overall rating of Amtrak and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Awesome company

      Jan 17, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits...free travel benefits for family

      Cons

      Sick time needs improvement for outside employees

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    2. 2.0
      Current Employee, more than 5 years

      Don't believe the Hype

      Nov 3, 2021 - IT Engineer in Wilmington, DE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The work was interesting. There were many smart people at the table of Technology. Working for an organization like Amtrak had some interesting potential with the plans and proposals for the future.

      Cons

      Terrible execution of long ranged plans. Even considering the pandemic, the senior management was more interested in jockeying for position than actually getting things done. Extremely toxic environment, which you don't realize until you are out of it. Mistakes are punished instead of coached. People are afraid to try new things or push against the norm, even if it has benefit at the Enterprise level. Staffing evaluations for tough times seemed random and not even mathematically focused. It felt as is some decisions were based on titles, not realizing what the employee brought to the company.

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      4 people found this review helpful
    3. 4.0
      Current Employee, more than 5 years

      Meeeeh

      Jan 21, 2022 - Customer Service Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Good Pay -Good benefits -Easy to change positions

      Cons

      - opportunity is slim for growth

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    4. 3.0
      Current Employee, more than 3 years

      General Review

      Jan 24, 2022 - Road Mechanic in Groton, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits and early retirement, plenty of overtime

      Cons

      Poor management, too many levels of management, poor coordination between departments, below average pay, work uncoordinated, workload not balanced between employees, procurement very inconsistent

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    5. 5.0
      Current Employee, more than 1 year

      Good job good benfits

      Jan 12, 2022 - Carmen 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay Not overloaded work load

      Cons

      The location of the train yard was in an extremely poor area with high crime.

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    6. 3.0
      Current Employee

      Great Place to Learn

      Jan 24, 2022 - Principal Systems Engineer in Wilmington, DE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Learning Opportunities if you are passionate about solving problems

      Cons

      Promotions and Financial recognition can be improved.

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    7. 3.0
      Current Employee, more than 8 years

      amtrak

      Jan 24, 2022 - Locomotive Engineer in Oakland, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay Good benifits Railroad retirement

      Cons

      Management is incompetent 24/7 operation cannot smoke weed even when off duty

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    8. 5.0
      Former Employee, more than 5 years

      Developer

      Jan 11, 2022 - Web Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - good pay - good wlb

      Cons

      - nothing that I can think of

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    9. 5.0
      Former Employee, more than 5 years

      Awesome

      Jan 5, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, fun, educational, growth opportunities

      Cons

      Horrible communication, extremely strict; almost inhumane attendance policy

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    10. 5.0
      Former Employee

      yes

      Jan 8, 2022 - Manager in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      it was pretty good overall

      Cons

      nothing for real was bad

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    Viewing 1 - 10 of 787 Reviews

    Amtrak Reviews FAQs

    60% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Amtrak 3 out of 5 for work life balance, 3.1 for culture and values and 3.3 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at Amtrak to be career development, coworkers, benefits and the cons to be culture, senior leadership, management.

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