Ancestry Reviews | Glassdoor

Ancestry Reviews

Updated February 19, 2017
196 reviews

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Full-time Part-time

4.1
Star Star Star Star Star
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Ancestry President & CEO Tim Sullivan
Tim Sullivan
110 Ratings

196 Employee Reviews

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Pros
Cons
  • Upper management was clueless about the way things were run in our office (in 11 reviews)

  • Repetitive work, like any call center (in 9 reviews)

More Pros and Cons

  1. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Specialist in Orem, UT
    Former Employee - Operations Specialist in Orem, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ancestry full-time (More than a year)

    Pros

    Always have something productive to do. Room for growth opportunities if you apply yourself.

    Cons

    Software that is aimed at the older generation can be awful to troubleshoot with

    Advice to Management

    None, just keep remembering the customer service department!


  2. "great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time

    Pros

    look after people
    good balance of freedom with accountbaility

    Cons

    moves fast. intensity is raising.


  3. Helpful (1)

    "Ancestry is a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Lehi, UT
    Current Employee - Senior Software Engineer in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time (More than 5 years)

    Pros

    Great products to work for, good compensation and benefits, growing company, new building

    Cons

    Limited machine learning and R&D opportunities

    Advice to Management

    Don't forget to invest in R&D!


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  5. Helpful (1)

    "A company who's stands out in values and ethics; a company I'm excited to share with others"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Recruiter in Lehi, UT
    Current Employee - Technical Recruiter in Lehi, UT
    Recommends
    No opinion of CEO

    I have been working at Ancestry full-time (Less than a year)

    Pros

    Cutting-edge in technology which also has purpose and meaning behind their product. The people of this company are the key ingredient to why people choose to stay here for long-term. Intelligent people who are humble and who care about the products they are behind and also care about everyone they also work with. It's an environment I walk into and am a part of where I feel a natural positive energy and that feeling alone is priceless!

    Cons

    I'm still new to the company, I only know the reasons I made the choice to join Ancestry, which have all proven to be true thus far. I'm still in my first month and haven't found any cons at this point

    Advice to Management

    Keep in touch with the recruiting team so we can always be moving forward with top-talents for your growing needs. Reach out to your teams for referrals with every new position, referrals are statistically best-hires!


  6. Helpful (1)

    "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Social Media CSA in Provo, UT
    Former Employee - Senior Social Media CSA in Provo, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ancestry full-time (More than 3 years)

    Pros

    They are a fast paced company with many moving parts and possibilities such as phones, emails and chat.

    Cons

    They are disorganized and lack communication to employees and customers

    Advice to Management

    Honest transparency with customers and forward thinking with potential issues would make for a better experience with the customers. This in turn would make the customers more happy and make the employees more happy.


  7. Helpful (1)

    "Hourly-Content Writer"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ancestry full-time

    Pros

    The work schedule was very flexible

    Cons

    Lots of turnover in project managers


  8. Helpful (4)

    "Excellent people.....love the product......it's a work of the highest value."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services in Orem, UT
    Current Employee - Member Services in Orem, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ancestry full-time (Less than a year)

    Pros

    Excellent treatment of employees. Excellent working conditions. Excellent product. Excellent quarters. Excellent value of product outcome. Overall environment is A-1. The best place in the business world to work.

    Cons

    It's a call center. The emotional drag can be dehumanizing. The standard protocols are rigid and suffocating. Make sure you are off the call in a certain amount of time. Make sure that you are not one minute late. Even going to the bathroom can be an issue. The calls can be exhausting and there is no let up. I don't see many people lasting any real length of time because of the demands.

    Advice to Management

    Encourage Temps by finding a permanent space for them.


  9. Helpful (1)

    "Good Times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    Pros

    Place is filled with great people
    Flexible working hours
    Very nurturing
    Felt like an employee
    Good work life balance
    Learned a lot

    Cons

    No cons while working here


  10. Helpful (2)

    "Great people, big opportunity, constant change."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Provo, UT
    Former Employee - Manager in Provo, UT
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Ancestry (More than a year)

    Pros

    Get to work on a really interesting and fun problem - helping people discover their past, and/or unlock the secrets of their DNA. Lots of smart and fun people. Cool new building.

    Cons

    Lots of change caused by private equity owners. Lackadaisical engineering culture. Career progression can be slow.

    Advice to Management

    Share the wealth.


  11. "Content"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lehi, UT
    Current Employee - Anonymous Employee in Lehi, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ancestry full-time (More than 3 years)

    Pros

    Great benefits
    Love the people that work with

    Cons

    Upper Management doesn't understand day to day
    No Career Ladder or career exploration on the job

    Advice to Management

    Get to know the grunt workers.



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