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Ancestry Reviews

Updated February 19, 2018
252 reviews

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3.8
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Approve of CEO
Ancestry Interim CEO Howard Hochhauser
Howard Hochhauser
10 Ratings

252 Employee Reviews

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Pros
Cons
  • some problems with communication from upper management (in 16 reviews)

  • Call Center work can be hard and some times customers calling in are not the friendliest (in 10 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Software Engineer in Lehi, UT
    Current Employee - Associate Software Engineer in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time (Less than a year)

    Pros

    Good benefits and pay. People are very helpful and great to work with.

    Cons

    Work can get a bit boring and stagnant at times. Not a steep learning curve. Promotions are quite slow.


  2. "Ancestry is a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lehi, UT
    Current Employee - Anonymous Employee in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time (More than 5 years)

    Pros

    Fantastic products and strong future

    Cons

    New management is too focused on moving faster.

    Advice to Management

    Listen to your people.

  3. "Growing place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ancestry full-time

    Pros

    The company is growing and doing good. It is the right time to join.

    Cons

    Becoming too aggressive for growth


  4. Helpful (1)

    "Don't care about their emploiees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ancestry full-time (More than 3 years)

    Pros

    The offices are nice, and that's about it.

    Cons

    There is no room for growth. All management is brought in from outside of the company. Its becoming a very top down management style where all decisions are made by one extremely out of touch executive.

    They recently fired 38 people without even talking to those peoples managers.

    Advice to Management

    You now have a company culture of fear. Good job.


  5. Helpful (3)

    "Impactful work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time (Less than a year)

    Pros

    Ancestry is excellent place to work.
    Your work is impactful. Your voice can be heard.
    There is room to grow. If you display that you've done your homework, dotted your Is and crossed your Ts your work is praised and remembered.
    Excellent benefits and solid work/life balance.

    Cons

    Growing pains by building out robust C-level management team.
    Employee seekers sometimes think it's an uber conservation company, it's not out of the SF office.

    Advice to Management

    Due to growing pains, remember the individual contributors who have done a lot of the leg work to get to a billion dollar company. Don't push them out. Empower them.


  6. "Leader in the space"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Provo, UT
    Current Employee - Director in Provo, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ancestry full-time (More than 10 years)

    Pros

    Ancestry is sincerely committed to being the leader in the industry. They hire top people to make this happen. A fast-paced atmosphere.

    Cons

    Sometimes the individual is not appreciated, just the job that they do.

    Advice to Management

    Stay more connected. Some of the senior managers need more of a filter.


  7. "Terrible HR Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Provo, UT
    Former Employee - Customer Service Associate in Provo, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ancestry full-time

    Pros

    Breaks and a 30 minute lunch
    Good employee benefits (Free movie tickets, ballet, ski, etc)
    Matching 401k to 6%
    Weekly reviews with a manager

    Cons

    I registered a disability when I was first hired there and spoke to HR within a week of my start date. That was the last time I felt they were willing to work with me. The next two months were difficult due to unforeseen circumstances and ended with a termination of my employment for medical reasons. (They claimed hardship) Before that, they nit-picked every email and doctor's note and submitted each part to their legal team, who ultimately decided the accommodations. HR had no power. This also made responses take forever. I was constantly left waiting.

    HR also made no effort to speak to my supervisors. They were in the dark the whole time and in the end I had to break my legals rights and explain aspects of my condition just so they knew what was going on.

    Advice to Management

    Make the ADA process crystal clear. That team needs a full training overhaul and better leadership. Allow them to make accommodations, independent of legal, so that real people are making decisions instead of having an immovable system.

  8. "good stuff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ancestry full-time (More than 5 years)

    Pros

    Great six years at ancestry, learned a lot, contributed a lot. Overall a great place to work and explosive business growth.

    Cons

    balance of blue chip talent and egos/jerks


  9. Helpful (1)

    "Nice building, but terrible place for an engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Lehi, UT
    Current Employee - Software Engineer in Lehi, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ancestry full-time (More than 3 years)

    Pros

    Nice building, huge parking lot, great cafeteria, on-site gym and trainers are amazing, they give you the latest MacBook Pro.

    Cons

    Hiring bar has been very low for forever, which means there are a LOT of mediocre engineers and lots of dead weight. Don't expect to be inspired by your co-workers or tackle hard problems. Your biggest engineering challenge will be navigating through TERRIBLE code bases and no one is interested in making them better because... They just work. Also, lots of core engineering work is being outsourced to India, so there's that. On top of that, there's virtually zero promotion from within, and when someone from within is promoted, his "role" is terminated soon after. All new bosses are in the San Francisco office and it's clear their goal is to eliminate the Lehi office.

    Advice to Management

    Make Ancestry a truly engineering company. Marketing and Finance are the most important teams to your business because we are making tons of money, but if you don't invest in engineering, you won't be able to innovate and you'll be eaten by competition.


  10. Helpful (17)

    "Times are a-changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in Lehi, UT
    Current Employee - Software Engineering Manager in Lehi, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Ancestry full-time (More than 5 years)

    Pros

    Great product and industry leader in the Family History Space. Industry leader in consumer genomics. Work-life balance is good. Pay is good, benefits are excellent.

    Cons

    Company-wide initiatives clobber the ability for team members to feel involved in the software process. Initiatives are handed down and expected to be delivered. Now. Work-life balance seems to be changing. Huge disconnect between the product and development groups despite being led by the same executive. Many hires (especially management) are coming from outside the company rather than promoting from within.

    Advice to Management

    Stop hiring C-level executives out of San Francisco to manage the corporate headquarters in Utah. The culture the new C-levels are bringing is pushing out good people in Utah. The culture of fear that is developing is going to accelerate the departure of talent. Finally, to one c-level in particular, I'd like to say that it's pronounced "AN-ces-try," not "an-CES-try."


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