Ancestry Reviews | Glassdoor

Ancestry Reviews

Updated March 14, 2019
345 reviews

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3.1
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Ancestry Chief Executive Officer Margo Georgiadis
Margo Georgiadis
41 Ratings

Employee Reviews

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Pros
  • "Excellent benefits and solid work/life balance" (in 46 reviews)

  • "Lots of knowledgable people and great benefits" (in 30 reviews)

Cons
  • "no sense of upper management direction" (in 20 reviews)

  • "It is a call center job so you do deal with irate customers quite a bit" (in 15 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (12)

    "Love the new direction of the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Ancestry full-time

    Pros

    New leadership team is finally getting us organized and aligned to operate at full speed.

    Cons

    Growing space pains. SF office space and conference rooms are limited, but this may be due to the current construction and build out of additional floors.

    Advice to Management

    Really great to see what the new P&T leadership team is putting into place. Before it felt like we were all silo'd. Now we're operating as one agile/efficient engine with all parts moving in the right direction. P&T's leader, Nat, takes the time to listen to employees and then thoughtfully makes changes that have improved our work flow. I'm excited to see the strategy now that Margo is in place.


  2. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Lehi, UT
    Former Employee - Software Engineer in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ancestry full-time (More than 3 years)

    Pros

    - Great pay and benefits
    - Good work / life balance
    - Leadership is progressive about technology
    - Make a real difference in customers' lives

    Cons

    - Coordination / communication between teams is a constant challenge. Meetings are often longer than they probably need to be
    - Tendency to silo developers into one project for a while
    - Management tends implement big organizational changes a bit too often

  3. "great place"

    StarStarStarStarStar
    Former Employee - Call Center Representative
    Former Employee - Call Center Representative

    I worked at Ancestry part-time

    Pros

    good place to work at

    Cons

    i have no cons to list


  4. "Decent place to work"

    StarStarStarStarStar
    Former Employee - Digital Media Specialist in Provo, UT
    Former Employee - Digital Media Specialist in Provo, UT

    I worked at Ancestry part-time (Less than a year)

    Pros

    I was hired in a large group. Boss was patient as we were learning how to manage machines and software. Clear on expectations. Emphasis on morale - had department parties, events. Boss was enthusiastic.

    Cons

    Depending on assignment, job could be interesting or job could be very repetitive.


  5. Helpful (13)

    "Amazing Product, Great employees, Private Equity Deathgrip"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time (More than 10 years)

    Pros

    Ancestry's mission, product, and employees are fantastic.

    Compensation has been fairly aggressively worked on, although it depends on the segment of the company. There's a lot to be said for much of the new leadership, despite many of the negative reviews here.

    Margo is an excellent CEO and the company is far better off with her at the helm* (*with as much leeway as the board/private equity firms allow).

    Cons

    There's been a brain and passion drain from the company over the past several years as many of the pillars that made the company what it is have found themselves unwelcome.

    Additionally, Private Equity (notably silverlake) destroys everything it touches. You have incredibly intrusive personalities torpedoing chances of success on solid products, and diverting massive resources to boondoggles.

    Finally, there are a few leaders still kicking around that are purely toxic. Thankfully, unless you're in the wrong org, your interactions with them will be blessedly minimal, but it's disturbing that despite almost universal dislike and fear of some of them, they're still running the show.

    Advice to Management

    Focus more on solving customer problems than business ones.


  6. "good company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ancestry (Less than a year)

    Pros

    nice people around, flexible work hours

    Cons

    location may be? everything is very good


  7. Helpful (14)

    "Leaders exiting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ancestry full-time (More than 3 years)

    Pros

    The company leaders (well their backers anyway) want revenue growth at any cost it seems. They focus on short-term growth without the distraction of quality employee experience.

    Cons

    As they pursue dna revenue, tech quality suffered. The leaders (who are mostly in SF) disparage "Utah HQ" and seek their own success over their employees.

    Advice to Management

    The recent CMO exit was fortuitous as it exemplified the friction and leadership cannibalism that drove out so many talented people.

  8. "Awesome Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lehi, UT
    Current Employee - Anonymous Employee in Lehi, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ancestry full-time (More than 5 years)

    Pros

    The people here are top notch! Everyone strives for excellence. The benefits aren't too bad either.

    Cons

    While there has been some improvement, cross-functional communication and collaboration is still lacking.


  9. Helpful (1)

    "Senior Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lehi, UT
    Current Employee - Anonymous Employee in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time (Less than a year)

    Pros

    I love working at a Company that is very customer focused. I also love that we have a mission statement that is front and center. It is clear executives buy into the mission and empower employees to make a difference. Ancestry supports employees with fantastic benefits and fair compensation.

    Cons

    Collaboration is a work in progress. Management talks a lot about increasing collaboration, but I have not seen it yet.


  10. Helpful (10)

    "Started Out Great but Poor Management Chased Everyone Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Lehi, UT
    Former Employee - Systems Analyst in Lehi, UT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Ancestry full-time (More than 5 years)

    Pros

    Most of my team was awesome, the cafeteria was great and the job was a good resume builder.

    Cons

    Middle management degraded over the years to be either totally disconnected or obsessive micromanagers. Some serious problems arose and many people went to HR but that didn't help. Some people were offered severance to quit. A lot of people simply left due to one terrible director and spineless managers.

    Advice to Management

    If you lose more than a dozen people from a single department in a year then you obviously have big problems. Survey people who quit and ask them why. If the same name(s) keep coming up then maybe you should look at firing them and saving the good engineers you still have.