Ancestry Reviews in San Francisco, CA | Glassdoor

Ancestry San Francisco Reviews

Updated September 22, 2017
30 reviews

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San Francisco, CA

3.4
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Ancestry President & CEO Tim Sullivan
Tim Sullivan
20 Ratings

30 Employee Reviews

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Pros
Cons
  • Too many people in the upper management who goes up the ladder for the wrong reason (in 13 reviews)

  • Call Center work can be hard and some times customers calling in are not the friendliest (in 10 reviews)

More Pros and Cons

  1. "Great company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ancestry full-time (More than a year)

    Pros

    good work/ life balance, company culture is very friendly and people generally seem to support one another, technically challenging problems to work on, size is not too small or too big, close to CalTrain station, learning a lot of current new technologies, wide variety of free drinks and some free snacks, free lunch on Mondays

    Cons

    pay is lower than some (google etc.)

    Advice to Management

    push harder into the DNA health products space to compete with 23 and me. that business is at least as big as DNA ancestry.


  2. Helpful (1)

    "HR Coordinator/Office Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Coordinator/Office Coordinator in San Francisco, CA
    Former Employee - Human Resources Coordinator/Office Coordinator in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ancestry (More than 3 years)

    Pros

    Excellent Pay, Great Benefits, Lots of employee perks like happy hours, free snacks and catered lunches. I felt I had opportunity to excel and get promoted and I did. Weekly yoga instruction, weekly meditation instruction. A room dedicated to video games with big screen TV and the latest in game console and games to play.

    Cons

    Can't think of any right now.

  3. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Francisco, CA
    Current Employee - Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time (More than a year)

    Pros

    Wonderful place to work. Great people and amazing culture!

    Cons

    Can't think of any at this time.

    Advice to Management

    Retain the culture


  4. Helpful (2)

    "Stressful!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Ancestry full-time (More than a year)

    Pros

    - location (next to 4th St. train)
    - lunch on Mondays
    - work/life: everyone leaves exactly at 450pm, no emails outside of office

    Cons

    - change change change, re-org, re-org, re-org
    - leadership team is all new, across the board, now getting rid of some already
    - product could be amazing but hands ties due to prioritization
    - where is the passion? many people walk around doing nothing significant
    - only senior leaders have stock :-( maybe that's why many don't care

    Advice to Management

    - let people do their jobs; believe in them
    - better hiring for key roles
    - be more transparent about the coming Sipo


  5. Helpful (2)

    "Rapidly growing, innovative company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Francisco, CA
    Current Employee - Vice President in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time (More than a year)

    Pros

    Growth opportunities abound with a genuine focus on doing the right thing for customers and the company.

    Cons

    Choosing from all the great potential is tough. Not an actual Con, but it is true!

    Advice to Management

    Continue cultivating an innovative and collaborative culture.


  6. Helpful (3)

    "Can't even find words to explain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in San Francisco, CA
    Current Employee - Information Technology in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Benefits, that's about it. It's asking for a 20 word minimum I really can't even find 20
    Words worth!

    Cons

    Worst leadership, major egos, everyone tries to be a star, too many silos, takes forever for the simplest tasks to get accomplished. People's ego > delivering value to business partners.

    Advice to Management

    Lots of changes going on, makes people feel insignificant. I have worked in groups where we had offshore teams in different countries. We can't even work well in different t states. No clear vision. Some groups are smaller and get lost in the shuffle. Reorg after reorg, organizational behavior 101 every group, every person matters !


  7. Helpful (5)

    "Changing culture but future is bright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Francisco, CA
    Current Employee - Director in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time (More than a year)

    Pros

    Family-oriented culture; continuous growth; friendly coworkers; international expansion make this a really attractive company to work for. And what really gets teams excited is truly making a difference in people's lives by helping them understand their family's roots.

    Cons

    There are not too many downsides, to be honest. The pay in San Francisco isn't competitive with other billion-dollar companies, but the family friendly culture, flexible hours, and unlimited time off are supposed to compensate. However, with new functional leads coming onboard, the expectations have shifted re: delivery timelines for exceptional work without a shift in headcount, budgets, or outside help.

    Advice to Management

    People will work their butts off because they're passionate about customers, their teammates, and take pride in their work. However, if the work demands grow exponentially, then it's a tenuous commitment for many people because they're underpaid and cant' justify more work for less pay, and no time off to recover due to the scaled demands. Right the ship quickly.

  8. Helpful (1)

    "An immersive internship with smart, genuine people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - User Experience Design Intern in San Francisco, CA
    Former Intern - User Experience Design Intern in San Francisco, CA
    Recommends

    I worked at Ancestry as an intern (Less than a year)

    Pros

    Very hands-on, respected like a full-time employee. Friendly and casual office atmosphere, great coworkers, good critique from non-designers on team. Frequent team or office events for socialization and morale. Genuine care from all employees for the customers' ultimate experience of a product. Even during frustrating phases of a project, more experienced employees were transparent with interns about these conflicts, which was educational. Great mentorship program for interns, and personally felt so prepared and at ease by my mentor and team's training that even after my mentor's departure, it was no problem to work independently as a UX designer.

    Cons

    Internship was part-time, so only could work 29 hours max per week. Cost of daily commute not subsidized. Had a busy timeline, so did not accomplish all of the goals that were set at the beginning of internship.


  9. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ancestry full-time (Less than a year)

    Pros

    Best word to describe work is: chill. I can come in anytime and leave anytime, work from home on Fridays, yoga on Tuesday and Thursday's, meditation and massages onsite, my teammates are all senior engineers so I'm learning a lot from them, catered meals on Mondays, tons of benefits (health, vision, $300 gift for transportation monthly), unlimited snacks, great salary : )

    Cons

    Needs more enthusiasm from workers

    Advice to Management

    Needs more youthful culture


  10. Helpful (21)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ancestry (More than 3 years)

    Pros

    Nice office. Nice perks. Nice snacks. Free lunches. People beyond nice.

    Cons

    Management is boys club. Product is focused on people of European origins so some racist comments do slip and goes unnoticed by most. Hard to get decisions from management. Lack of focus. Lack of process. Old time customers. Not a technology company though they think they are. People are too nice to provide real feedback.

    Advice to Management

    Trust your employees and customers and stop thinking about your needs.


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