Angie's List Reviews | Glassdoor

Angie's List Reviews

Updated February 20, 2017
408 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Scott Durchslag
78 Ratings

408 Employee Reviews

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Pros
  • Friendly, laid-back, modern technology stack (in 34 reviews)

  • Culture, benefits, dress code, pay scale (in 33 reviews)

Cons
  • No clear direction from upper management most likely because they quit or get fired so quickly (in 18 reviews)

  • com and for service providers business (in 14 reviews)

More Pros and Cons

  1. "Great company!"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Angie's List full-time (More than 3 years)

    Pros

    You control your own destiny at Angie's list - you decide if you're successful or not. You're given the tools right away to do the job & you're in the drivers seat from there. I've had my fair share of sales jobs and this was my first opportunity to completely control my own success.

    Cons

    Typical cons of all sales jobs - constantly changing and you're ability to remain adaptable dictates a lot about your future.


  2. "Been a great decade at Angie's List!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Indianapolis, IN
    Current Employee - Director in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Angie's List full-time (More than 10 years)

    Pros

    Angie's List was a major change from my previous industry yet it offered me a great culture and a place I wanted to be my home for many years. That was over a decade ago and I still love this company!

    Cons

    Change - it has challenges but it also is necessary in the ever changing home services marketplace.


  3. "Used to be so much better..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECommerce Origination Specialist in Indianapolis, IN
    Current Employee - ECommerce Origination Specialist in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than 5 years)

    Pros

    Co-workers are great people, at least in the eCommerce Department. Most are competent and diligent workers.

    Cons

    Can't say the same for upper management. The direction, or lack of direction, of the company since the new CEO took over is the reason I'm looking elsewhere. The VPs seem to have no clear goal or direction for the company.

    Advice to Management

    Mid-management is doing what it can do and they're swell people. For the VPs and up, maybe get some input from the foot soldiers on the ground, you'd learn how to actually keep service providers and employees.


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  5. "Account Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Angie's List full-time

    Pros

    Potential to make good money.

    Cons

    Extremely high pressure sales with borderline unethical practices.


  6. "Advertising Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Angie's List full-time

    Pros

    Good comp structure and great team. Everyone is great to work with. Onsite gym, Cafe, and Restaurant. Cool buildings but some need updated.

    Cons

    Not very transparent as a company. Equipment is lacking - 99% of employees still use desktop computers that are way outdated. Platform/website needs updated to work the popular websites such as chrome. No ability or flexibilty to work from home if needed.

    Advice to Management

    Upgrade equipment to laptops/MacBooks and give top performers ability to work from home one day a week.


  7. "Be Adaptable to Change in Discovery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Discovery Representative in Indianapolis, IN
    Current Employee - Discovery Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Angie's List full-time (More than a year)

    Pros

    Great work environment with a lot of people who really do care about you despite the bad approach at times
    Casual atmosphere and dress code
    Management is always accessible and welcoming, open to offering advice and assistance
    On-site gym, cafeteria, convenience stores in the Landmark building
    PTO allowance is liberal, but this is the third large company I've worked for and that fact isn't unusual
    Manage your own accounts and create your own focus plan day-to-day when making calls
    Angie's List has become more equally focused on helping businesses as they have been for Members and that helps sell the advertising products
    Website and technology improvements are better for service providers than previously and hopefully that trend continues

    Cons

    Micro management daily from above brings down morale and creates more stress in an already stressful sales environment - each day is it's own day
    Goals are somewhat attainable, but not consistently across the board for the majority of employees in the department over the course of multiple months - more follow-up training is definitely welcomed
    Large fluctuations in compensation from month-to-month in the Discovery role when the conversion/close rate is largely out of our hands and dependent upon the SSC's motivation and skills. Since the previous team aspect is now gone, they seem to care less because that accountability isn't there. I don't know many of the SSCs in fact and that's an important factor
    Account management reps have said many times that Discovery reps are getting screwed compensation-wise with a several thousand dollar difference between the two roles each month (think $300 vs $6000 conservatively) - show some respect for the top performing reps who do what is often described by management as the most difficult role in sales at Angie's List
    Consistently cold-calling companies that have said many times they aren't interested or they don't perform residential work - high self-interest is bad for customer service and the face of the company

    Advice to Management

    Find a way to place Landmark employees back on main campus to unify the company
    Participation in off-site company events/volunteer opportunities and perks (like mid-day workout classes) are quietly frowned upon on the sales side since we are here to make money. I wonder if other roles in other departments have more freedom to participate in events without feeling guilty
    Going back to a 35 hour work week would be nice as that was a perk that I originally came to the business for given my schedule and responsibilities at home - those extra hours really made a noticeable difference - I liked being able to pick my kid up from school and not relying on others each day
    On the Landmark campus, it's a long walk from the furthest lots, but at least it's free. Bringing back the shuttle would be nice


  8. "Eligibility representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Base salary and 20 days of pto out the gate. Not to much else to add that can be positive

    Cons

    Constant changes, change in paystructure, no development

    Advice to Management

    Go back to the way things were before future state


  9. "eCommerce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ecommerce in Indianapolis, IN
    Current Employee - Ecommerce in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than 3 years)

    Pros

    The work attire for Angie's List was casual because the sales calls are performed in a cubicle setting.

    Cons

    Terrible Management, Consistency for salaries and sales commissions constantly changing without any real basis to anything, company is going bankrupt

    Advice to Management

    Quit promoting your friends and get people with actual management experience in there


  10. "Changes daily.. not in a good way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than a year)

    Pros

    great benefits, great people to be around all day

    Cons

    there isn't much job security, hit or miss management, very repetitive work in sales


  11. Helpful (1)

    "Quality Assurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance in Indianapolis, IN
    Former Employee - Quality Assurance in Indianapolis, IN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Angie's List full-time (More than 3 years)

    Pros

    Young professionals, opportunities for small advancements, good culture that supports diversity, cohesiveness. It was a great first job post-college.

    Cons

    Business integrity, promoting individuals based on length of time at company versus actual skills

    Advice to Management

    Involve all employees in some decision-making processes instead of constantly making changes without much input from employees.



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