Angie's List Reviews | Glassdoor

Angie's List Reviews

Updated March 16, 2017
414 reviews

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Full-time Part-time

2.9
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Scott Durchslag
81 Ratings

414 Employee Reviews

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Pros
  • Culture, benefits, dress code, pay scale (in 35 reviews)

  • Friendly, laid-back, modern technology stack (in 35 reviews)

Cons
  • No clear direction from upper management most likely because they quit or get fired so quickly (in 18 reviews)

  • com and for service providers business (in 14 reviews)

More Pros and Cons

  1. Helpful (4)

    "Money Not Worth the Stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Success Manager in Indianapolis, IN
    Current Employee - Client Success Manager in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than 3 years)

    Pros

    Generous PTO, good pay if you hit sales numbers, energetic culture, working downtown.

    Cons

    There are clearly two distinct companies within Angies list. The sales organization and everyone else on campus. Sales organization has a constant battle with other departments for no reason other than policy have not kept up with the times and change in technology. WAY TOO MUCH CHANGE in all aspects of the business. Lack of money to drive marketing and drive traffic to benefit advertisers. Company has a hard time retaining top talent because of the decisions made by management causing them to quit or because they were let go to cut costs. Management at all levels makes bad decision rather than asking the employees for feedback before making the decision. Company initiatives constantly change. Management knows communication is a problem yet doesn't understand how to solve it. Its sad when employees have to hear about company events from the media or their own clients before the company comes out and tells the employees. Angie's list only thinks in terms of green lights and red lights but never seems prepared for the yellow light. Company either floors it and gets hit in the intersection or slams on the brakes and gets hit from behind. Angie's List is a technology company that can't seem to get it right. Read the reviews for the member and business owner app and keep in mind most traffic these days comes from mobile so if you cant get that right then obviously you will have problems. Or doe a search for a roofer in Indianapolis and notice how there are 20+ paid advertisers on the first page showing saturation among advertisers (google might have 5 aid advertisers on the first page). Company will likely be bought out in 2017 early 2018 for cheap after declining the sale of the company to Home Advisors parent company. Company turn around is not happening as expected (you will see more and more articles written about this) so expect alot of change the next few quarters leading up to a sale as they further cut costs and likely more employees. That being said I enjoy working at Angie's list now only because of the compensation. Employee loyalty has significantly declined over the years because of the issues I mentioned above.

    Advice to Management

    Get more feedback from employees. Actually make an effort towards communication and transparency. Take care of your employees and make sure they are happy and they will in tern take care of the clients. Take the company private for more flexibility. CEO take a pay cut due to the public financial instability of the company. Sell the company to the highest bidder while there is still value and something to sell or face being the laughing stock of the home service industry with competitors like Amazon, Home advisor, google, porch etc.


  2. Helpful (2)

    "Prospective Employee Beware!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    Casual work environment. Free popcorn.

    Cons

    Millennials are the majority, little age diversity, this has created a horrible deficit in experience and the ability to get things done efficiently & effectively without a sense of being owed something extra for doing their job and/or whining. AL promoted from within and didn't get people training to do their new roles, creating horrible deficits in basic job skills. No communication from Operations Mgrs, Sr. Mgrs or VPs on goals, strategies, etc. working in the dark all while expected to hit KPIs. Read the current news on the company before applying, look at the Q3 & Q4 2016 earnings call transcripts, and if you apply, God be with you!


  3. "Feeling a bit meh at the moment"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Angie's List full-time

    Pros

    Laid back work environment
    good location
    always a challange

    Cons

    slow turnarounds
    antiquated &/or hard to use business tools
    conflicting priorities

    Advice to Management

    Hold departments accountable for performance that hinders others.


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  5. Helpful (3)

    "Great people. Failing product."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Success Representative in Indianapolis, IN
    Current Employee - Client Success Representative in Indianapolis, IN
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Angie's List (More than 5 years)

    Pros

    The CEO is great, the coworkers are great, and you have the opportunity to make six figures.

    Cons

    The metrics in place are stressful, the business is struggling which puts increased pressure on sales reps, and the once amazing culture has devolved into a normal corporate deflated office space.


  6. Helpful (3)

    "Not what it once was"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Success Manager
    Former Employee - Client Success Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    Coworkers in the Client Success Dept. were great.
    Casual dress code.
    Higher than average base salary with opportunity to make good commission too.

    Cons

    Constant changes in expectations and processes - every month something more is added to the rep's job requirements.
    Product getting worse but sales expected to renew companies for increases.
    Poor management but blame is put on reps for failure.
    Employee moral is down - culture not what is used to be.

    Advice to Management

    Fix your product! Your sales will continue to get worse if you don't fix the real issue. It isn't that your sales team is failing, your product is failing. You keep management around that have no business still having a job while you let the dedicated hard working reps go because of budget cuts. Your sales people on the phones are the ones trying to keep your company afloat and you just keep piling more on their already overwhelmed plates. Care more about your employees - they are people, not numbers!


  7. Helpful (2)

    "Toxic environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    Co-workers, High energy, Relaxed, environment-clothing, Co-workers

    Cons

    Zero job stability
    Revolving door of employees
    Favoritism
    Strict breaks
    Constantly on the phones

    Advice to Management

    Whats the point, nobody cares.


  8. "Great company!"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Angie's List full-time (More than 3 years)

    Pros

    You control your own destiny at Angie's list - you decide if you're successful or not. You're given the tools right away to do the job & you're in the drivers seat from there. I've had my fair share of sales jobs and this was my first opportunity to completely control my own success.

    Cons

    Typical cons of all sales jobs - constantly changing and you're ability to remain adaptable dictates a lot about your future.


  9. "e-Commerce Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - E-Commerce Specialist in Indianapolis, IN
    Former Employee - E-Commerce Specialist in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Angie's List full-time (More than 3 years)

    Pros

    decent pay and dress code

    Cons

    too much change and upheaval on an almost day to day basis

    Advice to Management

    fix revenue by fixing goals on contracts closed/won and ignore "metrics" "Metrics put nothing on the bottom line. Revenue producing positions do however. I would rather have three to four closed contracts a day as three hours of "talk time"


  10. "Been a great decade at Angie's List!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Indianapolis, IN
    Current Employee - Director in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Angie's List full-time (More than 10 years)

    Pros

    Angie's List was a major change from my previous industry yet it offered me a great culture and a place I wanted to be my home for many years. That was over a decade ago and I still love this company!

    Cons

    Change - it has challenges but it also is necessary in the ever changing home services marketplace.


  11. Helpful (2)

    "Account Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Angie's List full-time

    Pros

    Potential to make good money.

    Cons

    Extremely high pressure sales with borderline unethical practices.



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