Angie's List Reviews | Glassdoor

Angie's List Reviews

Updated April 14, 2017
82 reviews

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Scott Durchslag
25 Ratings

82 Employee Reviews

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Pros
  • Culture, benefits, dress code, pay scale (in 37 reviews)

  • Friendly, laid-back, modern technology stack (in 36 reviews)

Cons
  • Can't say the same for upper management (in 18 reviews)

  • There is no sales skills involved due to overwhelming potential service providers with calls (in 15 reviews)

More Pros and Cons

  1. Helpful (4)

    "Even if they were hiring, look elsewhere."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than a year)

    Pros

    Great colleagues, decent pay for the work (or lack thereof), good benefits, 401k match for full-time employees. The location is central, but the "open campus" set-up can cause problems.

    Cons

    Despite the Pros, this is not the place to be. Even if new positions were open, you're coming into a mess of a company.

    A new website product that was developed for too long was somehow rolled out too early. Nothing is properly prioritized in resolving these problems, so nothing gets fixed in a timely manner.

    Policies change on a whim, and are often not properly communicated to everyone they affect. This is a 21 year-old start-up that insists on shooting first and asking questions later.

    If you want to find a company to grow with, look elsewhere. In every position, you must increase revenue. Because at this point, if you're not increasing revenue, you're "useless." And if you're "useless," they'll figure out a way to outsource your job or cut it completely.

    Advice to Management

    We low-level employees hope you enjoy your vacation time, stock benefits, and bloated salaries. Please stop making decisions before you consider the outcomes, because you've completely forgotten who has to answer for your mistakes. You've left the smoking gun in our hands.


  2. Helpful (2)

    "Horrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advertising Account Manager in Avon, IN
    Current Employee - Advertising Account Manager in Avon, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Angie's List full-time (More than 5 years)

    Pros

    If you are good at your job, you make good money. On campus health clinic. That's really about all right now.

    Cons

    Too many managers that don't know what they are doing. Could cut out many of their jobs and no one would notice they're gone. Went from being a customer service, consultative sales job to a burn and turn call center. They don't care about their employees anymore. There is no loyalty.

    Advice to Management

    You could save well over a million a year just in salaries alone, getting rid of "section managers" that do nothing, and at least 6 managers. (That do nothing as well) Try trimming fat from the corporate side instead of the people that actually make you money. It's not the company it once was. They have gotten too greedy and don't know how to run it.


  3. Helpful (4)

    "Sinking like the Titanic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Success Manager in Indianapolis, IN
    Former Employee - Client Success Manager in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Angie's List full-time (More than 3 years)

    Pros

    Dress code. Decent base salary (should be higher for what you're asked to do). Health clinic network. Amazing co-workers who become great friends.

    Cons

    -Almost everything.
    -antiquated technology. It's like rubbing two sticks together.
    -Not competitive in their own sector which they basically created! Exec leadership missed the boat several years ago and now it's too late to fix it. Even if it wasn't too late, they don't put the money where it needs to be to fix the biggest problems. They can't seem to drive more people to the site, which is ok because the site is very buggy because they rushed it to market.
    -Amoral leaders who only care about money, no matter whom they have to lie to or deceive.
    -Incredibly poor decision making on behalf of executives.
    -Ad sales people's main responsibility is to say as little as possible about the truth of the product. There is a lot of deception of the advertiser base.
    -Client Success' main responsibility is to beg the advertisers to stay with the advertising once they find out they've been fleeced. The system is stacked hard against new advertisers, so it is stacked hard against Client Success.
    -Management is more concerned with people being on the phone for 90 minutes per day than they are with them hitting renewal goals. You can get fired in four weeks for not hitting talk time, but you can last almost forever there without hitting goal.
    -The number of people in the Client Success department who have had to go on antidepressants is shocking. The free clinic that Angie's List provides had to start staffing someone to deal with all the depression cases.
    -The management is very adversarial, constantly trying to find new ways to retaliate against employees who speak their mind.
    -So many other problems. This is a toxic company.

    Advice to Management

    Sell this company to people who can actually do something with it. It is too far gone for you to fix it, and you are incapable of doing so. Listen to your employees on the front lines. Stop working up fancy theories and be more practical. Get rid of the talk time metrics. The only thing you should focus on is whether your people are hitting goal in an ethical manner. SELL THE COMPANY!


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  5. Helpful (1)

    "Sales Origination Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Angie's List full-time (More than 3 years)

    Pros

    relaxed dress code for downtown

    Cons

    change change change change change

    Advice to Management

    BE BETTER DO BETTER PLEASE


  6. Helpful (2)

    "Very Sloppy Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ad Designer + Production Artist in Indianapolis, IN
    Former Employee - Ad Designer + Production Artist in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    It was an ok straight out of college position. The environment seemed laid back, and coworkers were all really nice.

    Cons

    Each department is different, but upper management seemed really sketchy. Lots of firings and rearrangements that were either kept very secretive, or involved forcing employees to switch to new unwanted roles to keep their jobs.

    Advice to Management

    Be more transparent.


  7. Helpful (3)

    "Lay Offs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    Good benefits. Good work/life balance. Laid back environment.

    Cons

    No job security. They will do hiring sprees, then lay people off. If you want job security this is not the place for you.


  8. Helpful (2)

    "Mess Of A Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Indianapolis, IN
    Former Employee - Member Service Representative in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Angie's List (More than a year)

    Pros

    Pay (before our bonuses were taken away) , good amout of PTO

    Cons

    They lied about perks and schedule of my job during my interview. Real boys club. They value seniority over hard work.

    Advice to Management

    Listen to the people on the front lines


  9. Helpful (3)

    "Sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advertising Sales Consultant in Indianapolis, IN
    Former Employee - Advertising Sales Consultant in Indianapolis, IN
    Negative Outlook
    Disapproves of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    None come to mind. It's a soulless sweatshop that doesn't value its employees in the slightest. If you don't mind being treated like an animal, give Angie's a List a try.

    Cons

    Sweat shop, unfair, morally bankrupt, no leadership, they do not value the employees whatsoever. It's a shame that a consumer review company treats its own employees like nothing but dollars and cents

    Advice to Management

    Well, they're selling the company if that tells you anything. Bottom of the barrel decision making period!


  10. Helpful (2)

    "Sales tier 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Sales in Indianapolis, IN
    Former Employee - Tier II Sales in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Merit and talent have no weight at this company. Laziness and politics pays off.

    Cons

    Honesty is frowned unknown upon. Each "change" means less opportunity to make money.

    Advice to Management

    Don't make compensation like a casino. It's very simple- I sell things - you pay me for doing that. No negotiations or tipping the table your way.


  11. Helpful (3)

    "Was my favorite job at one time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ECommerce Consultant in Indianapolis, IN
    Former Employee - ECommerce Consultant in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Angie's List full-time (More than 3 years)

    Pros

    The pros that were remaining when I left was great vacation and still some awesome coworkers. I guess casual dress code could be considered one but many companies are doing it now.

    Cons

    Too many negatives, just keep your eyes & ears open at all times if you accept a position at Angie's List.

    Advice to Management

    None, they wouldn't listen anyway.



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