Angie's List Reviews | Glassdoor

Angie's List Reviews

Updated March 7, 2017
94 reviews

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2.0
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Scott Durchslag
24 Ratings

94 Employee Reviews

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Pros
  • Culture, benefits, dress code, pay scale (in 35 reviews)

  • Friendly, laid-back, modern technology stack (in 35 reviews)

Cons
  • No clear direction from upper management most likely because they quit or get fired so quickly (in 18 reviews)

  • com and for service providers business (in 14 reviews)

More Pros and Cons

  1. Helpful (4)

    "Not what it once was"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Success Manager
    Former Employee - Client Success Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    Coworkers in the Client Success Dept. were great.
    Casual dress code.
    Higher than average base salary with opportunity to make good commission too.

    Cons

    Constant changes in expectations and processes - every month something more is added to the rep's job requirements.
    Product getting worse but sales expected to renew companies for increases.
    Poor management but blame is put on reps for failure.
    Employee moral is down - culture not what is used to be.

    Advice to Management

    Fix your product! Your sales will continue to get worse if you don't fix the real issue. It isn't that your sales team is failing, your product is failing. You keep management around that have no business still having a job while you let the dedicated hard working reps go because of budget cuts. Your sales people on the phones are the ones trying to keep your company afloat and you just keep piling more on their already overwhelmed plates. Care more about your employees - they are people, not numbers!


  2. Helpful (2)

    "Toxic environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    Co-workers, High energy, Relaxed, environment-clothing, Co-workers

    Cons

    Zero job stability
    Revolving door of employees
    Favoritism
    Strict breaks
    Constantly on the phones

    Advice to Management

    Whats the point, nobody cares.


  3. "e-Commerce Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - E-Commerce Specialist in Indianapolis, IN
    Former Employee - E-Commerce Specialist in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Angie's List full-time (More than 3 years)

    Pros

    decent pay and dress code

    Cons

    too much change and upheaval on an almost day to day basis

    Advice to Management

    fix revenue by fixing goals on contracts closed/won and ignore "metrics" "Metrics put nothing on the bottom line. Revenue producing positions do however. I would rather have three to four closed contracts a day as three hours of "talk time"


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  5. Helpful (2)

    "Account Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Angie's List full-time

    Pros

    Potential to make good money.

    Cons

    Extremely high pressure sales with borderline unethical practices.


  6. Helpful (1)

    "eCommerce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ecommerce in Indianapolis, IN
    Current Employee - Ecommerce in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than 3 years)

    Pros

    The work attire for Angie's List was casual because the sales calls are performed in a cubicle setting.

    Cons

    Terrible Management, Consistency for salaries and sales commissions constantly changing without any real basis to anything, company is going bankrupt

    Advice to Management

    Quit promoting your friends and get people with actual management experience in there


  7. "Changes daily.. not in a good way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than a year)

    Pros

    great benefits, great people to be around all day

    Cons

    there isn't much job security, hit or miss management, very repetitive work in sales


  8. Helpful (7)

    "Where’s the success?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Indianapolis, IN
    Current Employee - Sales in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than 3 years)

    Pros

    The onsite health center
    The PTO is great

    Cons

    lack of leadership from the CEO on down.
    Lack of professionalism abroad.
    Misdirection and lack of focus are defined as needed change.

    Advice to Management

    1. Find a way to better monetize the companies offerings.

    2. Set up your sales people for success and stop blaming them for the failures that executives have created.

    3. Stop calling Angie's List a tech company. We are not able to perform a simple sorting and scrubbing of sales leads. Calling on bogus companies do not help sales.

    4. Create ways of making the service providers that pay our bills see value in our offering. Our renewal and retention are extremely low by industry standards.

    5. Stop protecting the management and the executives who have been failing for years.

    6. Start being fiscally responsible. The Green Thunder meeting at the Fairgrounds was a misuse of funds. The money spent did not move the dial and was proven to be an empty promise that came too late (hence 3Q earnings.


  9. Helpful (4)

    "Product Mngr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    Angie's List really cares about its employees, and want them to be happy and fulfilled. Unfortunately the challenges were greater than the rewards

    Cons

    Think of it as order through chaos, except there is very little order. In 2014 the company was confused and disorderly with an out of date website that was the victim of years of tires spinning.

    Advice to Management

    Hopefully you've figured it out by now. My advice to management would be to maintain contact with your employees. Inspiration and motivation fell off abruptly when our team lost its director to other priorities.


  10. Helpful (7)

    "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than a year)

    Pros

    Good PTO benefits, 401k match (after a certain time), casual work environment, casual dress code, mostly Millennial staff, so young-minded and fun. Comparable pay, decent opportunities to move up internally.

    Cons

    Rumors of a pending "strategic partnership" and the largest layoff seen in years (according to veteran members). A constant battle against a poor product (website) which causes poor user experience. Horrible interdepartmental communication. Internal promotion path not based on skills, but merit and following set roads to certain positions.

    Stay away from this company. Find something more secure, because all the rats have started swimming to shore.

    Advice to Management

    For the C-Levels: Talk to your employees! Not in a wide-sent email, or through a wasteful quarterly party. Take regular feedback from gound-level candidates who deal with the problems you cause by making big decisions about things you don't understand. Promote more from within, as promised when initially hired.


  11. Helpful (4)

    "Sr. Sales Rep (Closer)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greenwood, IN
    Former Employee - Anonymous Employee in Greenwood, IN

    I worked at Angie's List full-time (More than 3 years)

    Pros

    Great people work there. Utilizes SalesForce like it should be utilized.

    Cons

    It has become a work prison. They do not trust thier employees anymore. Short breaks, no flexibility within position anymore. Micro-managing is VERY common



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