Angie's List Reviews | Glassdoor

Angie's List Reviews

Updated September 20, 2017
107 reviews

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4.0
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Scott Durchslag
24 Ratings

107 Employee Reviews

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Pros
  • Dress code, culture on most teams, compensation, benefits (in 42 reviews)

  • They are good about work-life balance (in 18 reviews)

Cons
  • Sometimes one can feel as if their are conflicting priorities being sent by upper management (in 23 reviews)

  • There is no sales skills involved due to overwhelming potential service providers with calls (in 18 reviews)

More Pros and Cons

  1. "Always on Your Toes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Angie's List full-time (More than 3 years)

    Pros

    I love Angie's List! I have had multiple career opportunities due to my hard work and continue to see more opportunities in the future. My hours are great, work- life balance is (for the most part) good, and every team I've been on has been supportive and fun! You're always on your toes and need to be ok with always evolving and changing.

    Cons

    Communication and understanding other other departments can be better. This would help everyone across the board in the company.

    Advice to Management

    Buy in comes from the leadership, down to managers, down to reps. If Leadership and managers aren't bought in on something, don't expect reps to be on board. Be open to change and show the reps you care. Give them your time and attention to help them be successful.


  2. "Working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Angie's List full-time

    Pros

    Laid back working environment and understanding managers

    Cons

    Always wonder if you will continue having a job

  3. "Find the right managers and it's a great place to learn!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    1) Ideas coming from anyone are valued
    2) Nice campus and culture. Campus has a lot of places outside to sit and work. People usually just ware casual clothes

    Cons

    1) Sometimes one can feel as if their are conflicting priorities being sent by upper management


  4. "Good pay, tough job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advertising Sales in Indianapolis, IN
    Current Employee - Advertising Sales in Indianapolis, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Angie's List full-time (More than a year)

    Pros

    Challenging job that rewards success
    Benefits are great
    Culture and coworkers

    Cons

    Constant changes within business
    Pay structure could be better.


  5. "Been a great experience overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Success Manager in Indianapolis, IN
    Current Employee - Client Success Manager in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than 3 years)

    Pros

    Dress code, culture on most teams, compensation, benefits.

    Cons

    Irrelevant metric expectations, poor business model, out-dated technology, bad decision making from executives

    Advice to Management

    Continue to grow the culture at rep level. Manage to individual and not overall personalities.


  6. "Cool place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Indianapolis, IN
    Current Employee - Sales in Indianapolis, IN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Angie's List full-time (More than a year)

    Pros

    Fun culture and good people.

    Cons

    Management can often be clueless.

    Advice to Management

    Listen to your employees.


  7. "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Indianapolis, IN
    Former Employee - Sales Executive in Indianapolis, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    Money, job structure, life style, wellness

    Cons

    Changing structure, to inconsistent, favoritism

    Advice to Management

    Honesty

  8. "Client Success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Success in Indianapolis, IN
    Current Employee - Client Success in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Angie's List full-time (Less than a year)

    Pros

    Culture, pay, relaxed atmosphere, coworkers, working with service providers, dress code, and the opportunity to help service providers grow their businesses

    Cons

    Constant change, and uncertainty, can be unsettling at times, but I believe their heart is in the right place. They are in survival mode. The benefits are average. High deductible and their "free clinics" are challenging to get in to. I agree with the comment that we are either "hitting the brakes" or "accelerating quickly". Good, strong leadership with a clear vision, and transparency, is needed. 50% of the managers should not be managers. We still have some work to do, or Home Advisor will be doing it for us. My service providers are somewhat optimistic about the merger with Home Advisor, but they believe that Angie's List has better customer service, and they like having an assigned Client Success Manager. (that has changed recently on certain levels) . They do not like the "wait times" constant badgering , or Home Advisor's customer service. They DO like the product and the leads they receive. It should be an interesting marriage, and executed properly, Angie Home Services will be a strong contender in the Home Services Industry.

    Advice to Management

    50% of the team managers should not be managers, and you could easily consolidate and save the company money. Keep the "good" managers. Retain managers that are knowledgeable, committed, students of the business, and train and develop their teams. The others need to be reassigned to a sales position. It is obvious that they are in their position because they "know" someone, or they are well liked. Angie's List experienced layoffs that were necessary, and good people lost their jobs in other departments, but most of the employees in my department that had a good attitude, were performing well, and hitting goal, did not lose their jobs. You retained a few "favorites" that I believe should have gone before the others, but I trust you had your reasons.


  9. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Indianapolis, IN
    Former Employee - Project Manager in Indianapolis, IN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Angie's List full-time (More than a year)

    Pros

    Great people who yearn to mentor more inexperienced staff. The campus leave room for employees to have space and freedom in their workspace and meetings. Company care a lot about culture.

    Cons

    Not a defined growth plan for employees and now is merging with Home Advisor.

    Advice to Management

    Too many management level employees, Directors and above saturate the company,


  10. "Client Success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Angie's List full-time

    Pros

    Very employee friendly company and the work culture is incredible.

    Cons

    Structure for advancement is not identified and there seems to be a bit of a click between upper and lower management.

    Advice to Management

    Evaluate someone's ability and skill set. Do not base your decision on a bogus mock draft.


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